Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLisa and Sarah are extremely helpful. New to the UK rental market - they provided honest (and much-needed) advice and guided us through the entire process with knowledge, constant communication, professionalism and warmth. We were in good hands.
A+ service all the way! Highly recommended and looking forward to working with them again.
Tyra · 11 April 2023
Agent replied · 25 October 2024
Thank you Tyra. We really appreciate you taking the time to share your experience. We look forward to working with you again, too.
★★★★★ 5/5
GoogleAfter months of house hunting, me and my partner came across a listing from Finn's. Since the viewing they've been helpful in explaining everything about the application process and now that we moved in, they are always ready to help us with all the queries we have. Highly recommended!
Eleonora · 26 October 2022
Agent replied · 25 October 2024
Thank you Ms Sarlo. It's great to hear that the team's commitment to great communication has given you a happy start in your new home.
★★★★★ 5/5
GoogleThe best Agency I have ever deal with.
Very friendly, helpful, very professional and best customer service. Highly recommended.
So happy to work with them!!
Special thank you, to Lisa Bamford, for her warmth, polite, excellent and outstanding treatment all the time.
Mavika · 11 April 2023
Agent replied · 25 October 2024
Thank you Mavika. The team is delighted to hear that they've exceeded your expectations. We hope you'll be very happy in your new home.
★★★★★ 5/5
GoogleI am delighted with the high quality professional services I’ve received from Finn’s. From first contact to completion I felt absolute confidence in the advice I was given and the thoroughness of experienced professionals who really know the market. Highly recommend as best in Canterbury.
Mags · 26 October 2022
Agent replied · 25 October 2024
Thank you Mags. The team will be very happy to hear your feedback. Thank you for being a superb client.
★★★★★ 1/5
GoogleDo not use the letting side of Finn's. They are not professional, constantly moaning about the landlord. The property I rented should not have been rented out in its condition. The itinerary they did, was not even close to the actual condition of the property. They apparently had it professionally cleaned before moving in, but it was very dirty. On their inspections while I was there, they said it was being kept immaculate and yet they had the nerve to email me on how to clean and what products to use when moving out. On check out she was running her hand on the units etc to see if it was clean because I said I had cleaned it myself. I have rented before with different agents but never been treated so condescending or discourteous until now.
Donliza · 26 October 2020
★★★★★ 5/5
GoogleAmazing experience with FINNS.
Absolutely different approach to lettings.
Prompt and honest feedback.
Very professional attitude and responses.
A welcome relief to a new comer to Canterbury.
Thank you FINNS!!!
Mojoyin · 24 December 2022
Agent replied · 23 December 2024
Thank you. Very glad to hear your feedback on working with us.
★★★★★ 1/5
GoogleDiscrimination against disabled people, was looking into a property and got told straight away won't get it un front of a few couples who work HELLO I DO WORK!!!!!NegativeQuality, Professionalism, Value
Sam · 26 October 2022
Agent replied · 25 October 2024
We make continuous efforts to provide an inclusive and fair service to all our tenants and landlords. We understand how frustrating it can be to look for a rental property in a fast-moving competitive market. From information provided at each initial inquiry, our team endeavours to give some feedback and insight on likely success at referencing and final landlords’ decision as people often find that helpful. We did invite you to register your details with us and you are still welcome to do so.
★★★★★ 5/5
GoogleThe lettings team were incredibly responsive, and went above and beyond in sorting out our lease. They made the process straight forward and transparent. We are very happy with their service.
KATIE · 26 October 2022
Agent replied · 25 October 2024
Thank you Ms Ray. Our team will be delighted with your feedback.
★★★★★ 5/5
GoogleHad the pleasure of dealing with Finn's during the purchase of our new house, they were by far the most straight talking and proactive agent I've come across. Managed the chain very well with regular contact, would recommend to anyone and use again.
Consult · 26 October 2020
Agent replied · 25 October 2024
Thank you!
★★★★★ 5/5
GoogleAmazing experience with FINNS.
Absolutely different approach to lettings.
Prompt and honest feedback.
Very professional attitude and responses.
A welcome relief to a new comer to Canterbury.
Thank you FINNS!!!
Mojoyinolaoluwa · 26 October 2022
Agent replied · 25 October 2024
Thank you. Very glad to hear your feedback on working with us.
★★★★★ 4/5
GoogleThe letting agent showing me around was very open and didn't try any pushy sales technique. They understood the landlord's needs and tenant's in finding the right match.
Elizabeth · 26 October 2022
Agent replied · 25 October 2024
Thanks for your feedback Elizabeth. Making a good match is just the start. Our Letting team is looking forward to giving you reasons to upgrade Finn’s to 5 star review!
★★★★★ 5/5
GoogleWonderful estate agent 👍🏻 …
Sony · 11 April 2023
Agent replied · 25 October 2024
Thank you!
★★★★★ 5/5
GoogleExcellent, friendly and efficient service.
Fiona · 26 October 2022
Agent replied · 25 October 2024
Thank you Fiona. We are pleased to know we earned your five stars!
★★★★★ 1/5
GoogleDidn't even get back to my email
Callum · 26 October 2021
Agent replied · 25 October 2024
Hi Callum. You had enquired about a very popular property. We had a long list of viewings in the diary and in the course of a very busy day, we failed to reply to you. We can see how frustrating that must have been and can only apologise to you.
★★★★★ 5/5
GoogleWe've used Finn's as a letting agent twice. Fair and reasonable.
Richard · 26 October 2020
Agent replied · 25 October 2024
Thank you, Mr Stephens.
★★★★★ 5/5
GoogleGreat friendly pub :)
Steve · 26 October 2020
Agent replied · 25 October 2024
Lol. No pints here. We've been busy talking to buyers, vendors, tenants and landlords.
★★★★★ 4/5
GoogleClear communication and very swift and efficient
Lauren · 27 October 2019
Agent replied · 25 October 2024
Thank you Lauren. I hope we have the opportunity to win a 5 star review one day soon.
★★★★★ 5/5
GoogleThe only agent to use in Canterbury
Abc · 27 October 2017
Agent replied · 25 October 2024
Thank you - that's very kind of you.
★★★★★ 5/5
GoogleRating only, no written review.
Ronald · 15 June 2025
Agent replied · 8 October 2025
Thank you, Ronald, for your 5-Star review! We truly appreciate your custom and look forward to the opportunity to work with you again in the future. Best regards, The Team at Finn’s
★★★★★ 5/5
GoogleRating only, no written review.
Edward · 10 April 2024
Agent replied · 25 October 2024
Thank you Mr Green.
★★★★★ 5/5
GoogleRating only, no written review.
Murali · 26 October 2022
Agent replied · 25 October 2024
Thank you!
★★★★★ 5/5
GoogleRating only, no written review.
Maria · 26 October 2022
Agent replied · 25 October 2024
Thank you Maria!
★★★★★ 3/5
GoogleRating only, no written review.
Samantha · 26 October 2021
Agent replied · 25 October 2024
Thank you Samantha. I hope we have the opportunity to move your experience up to 5 stars.
★★★★★ 5/5
GoogleExtremely helpful
Geoffrey · 26 October 2021
Agent replied · 25 October 2024
Thank you for taking time to leave us your review, Geoffrey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
