Finn's Canterbury reviews

★★★★★ 5/5

Google

We'd been trying to sell a very unique and specialised property for over a year with a specialist national agent for this type of property. Not Finns. A potential buyer was found but the process dragged so much. that we gave up and tried local - Finns. N* from Finns was outstanding. He has experience and above all connections who he reached out to. I repeat - he reached out to people who trusted him and might be interested. The property was sold in record time to a very happy buyer who simply hadn't heard about it from the competition. We couldn't be happier.

Alan · 8 May 2025

★★★★★ 5/5

Google

From the moment Paul came to value our property, Joe, Rachel and Gill helped us through selling and viewing our property. There was communication to book viewings and worked around our availability. They supported us through the whole process, with kindness and always available to answer any questions or queries. Nick helped us through the final stages and kept the communications open between all parties. Would definitely recommend.

Nicola · 4 September 2025

★★★★★ 5/5

Google

Jane & I cannot thank Joe McDonald enough. He went the extra mile on numerous occasions and was always on hand with regular updates, nothing was too much trouble. If you are thinking of moving, we highly recommend Finns. Jane & Steve Smith Sturry

Steve · 7 August 2025

★★★★★ 5/5

Google

We had excellent service throughout the sales process, queries were dealt with promptly. Nick was always on hand when needed and gave helpful advice, updating us on communications from the purchasers. Would definitely use again and recommend to others.

Jenny · 4 July 2025

★★★★★ 5/5

Google

Can’t thank Joe & Finns (Canterbury) enough for all the time & help they gave us when purchasing a property from them. Joe was on hand every step of the way to chase things along when needed. Highly recommend 5 stars

Jenny · 9 May 2025

★★★★★ 5/5

Google

I was told I had to move out of my flat after living there for 15 years, with three months notice; quite a frightening situation, especially in today's economic environment. But within 2 months I had found my dream home and signed my tenancy lease. I have been so impressed by the estate agent Lisa Banford's approach to helping me find a home; it has been a friendly, relaxed and an efficient experience. I also found the Finns' email alerts helpful and the website easy to use and see quickly if there's anything suitable. As a tenant, I highly recommend Finns and Lisa Bamford. Many thanks; I'm so happy in my new home! Kate Beaugié January 2023

Kate · 11 April 2023

★★★★★ 5/5

Google

Best service I could have hoped for from a friendly team. Joe was my key agent and was helpful from day 1 through to completion. His colleagues were equally lovely and stepped in when Joe was away so I received an excellent and seamless service. Couldn’t recommend them more highly

Pippa · 15 November 2025

★★★★★ 5/5

Google

Huge thanks to Paul and Joe who provided fantastic advice and service. Warm and supportive throughout, they kept us informed, found the perfect buyers and made the whole selling process run smoothly. Highly recommended!

Jacqui · 8 May 2025

★★★★★ 5/5

Google

I am pleased to give a 5 star rating to Finn’s Estate Agent. I have had the pleasure of dealing with them in particular Leigh-Ann on several occasions over the past year and she has always without fail been highly professional, kind and thoughtful in her manner to us, very quick to respond to all queries and in a very comprehensive highly knowledgeable manner. Nothing is too much trouble and I value her & Finn’s hugely.

H · 26 October 2022

★★★★★ 5/5

Google

I highly recommend this estate agent, Joe MacDonald was an absolute star. He communicated with us every step of the way for our purchase and guided us through the hiccups that can inevitably happen when buying a property. He was better than the estate agent dealing with our sale so he wasn't even getting the commission! Professional throughout and exceptional service. I cannot recommend highly enough.

Beckie · 17 September 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Joe, he was friendly, professional and incredibly helpful, especially when we had issues with the solicitor! He kept us updated, answered any questions we had and did his best to ensure everything ran smoothly. We would thoroughly recommend him and Finn’s.

Frank · 23 July 2025

★★★★★ 1/5

Google

PLEASE READ THIS! The agency has low standards and poor principles when it comes to honesty. We were interested on a property we found on zoopla so we call the agency to arrange a viewing. The agent said we had to wait for 2 weeks as the person in charged of the viewings was on annual leave. After 2 weeks waiting we called again and been told viewings wouldn't start for another 2 weeks. We called the office and left message but the agent never returned the call. The property was rented 2 days after. What a waste of time!

Andrew · 10 April 2024

★★★★★ 1/5

Google

Don’t use this estate agent unless you know them! They don’t treat applicants fairly and prioritise their “friends” over anyone else! They have basically lied to me over the last week saying my application would be considered and no viewings were happening when the neg was doing viewings while off sick (with covid!) and the property had already gone. Very dishonest way to run a business even by estate agent standards. Would not trust them one bit! P.S! Following Finns “response”, I whole heartedly disagree! How you can say a property suits one person more than another is impossible if you never even considered anyone else! Offering 1 person a viewing and having the office tell EVERY OTHER APPLICANT there are no viewings as the neg is “off sick” (clearly well enough to offer one person a viewing) is underhanded and dishonest! So yes - FINNS do lie!

Michelle · 11 April 2023

★★★★★ 5/5

Google

In my 25+ years experience of letting agents, they have largely all been the same, very nice until they get you in a property and then callous, unreasonable and often unobtainable. Finn's are quite the opposite. They are without doubt the nicest, most caring bunch of letting agents I've ever experienced. Genuine people who somehow have managed to remain human despite working in the property industry. Which letting agent I use has never been a factor when deciding where to rent. Now it will be if I ever need to move again and I wouldn't want to use anyone other than Finn's.

Motley · 26 October 2022

★★★★★ 1/5

Google

I don’t recommend it to international students, as they do not take your application seriously and delay you without responding.

Eyad · 17 September 2025

★★★★★ 5/5

Google

I have been most impressed with Finns, especially with Lisa M, we’ll done Lisa and the team for a smooth journey to the end of my letting period.

Michelle · 26 October 2022

★★★★★ 1/5

Google

*DISCRIMINATION* at it's worst, being told property not suitable for my son's (condition) Also being told (properties not suitable for you) Preventing property viewing and telling me that just because you call first dosnt mean you can view (Don't bother with property alerts then?) So glad I had calls on speaker phone as witnessed by special needs social worker and now been advised to take this to Property Ombudsman! *Awful experience*

JodisDream · 11 April 2023

★★★★★ 1/5

Google

I was the first person to view a rental property with them, I told them I would take the property without a viewing because we wanted it do much, but we were told we had to have a viewing, after the viewing we said yes we love it , we can pay the deposit now, was told she had to let all four of us view the property then they would present it to the landlord, we told them we would do anything to have this property. Received an email telling me they are going with another couple who can put a considerable amount up front, we were never given that option, I have told them I will give a year rental up front. Won't even consider us, seems like someone took a back hander. Shame they didn't come to us , it could have been considerably more. Nice way of working, very unprofessional I think, tried to make a complaint, but they will cover each others backs, making excuses for each other. They won't even pass it along to the landlord for him to have a choice in the matter.NegativeProfessionalism

Debra · 26 October 2021

★★★★★ 2/5

Google

Nobody answers the phone. I have to fill in masses of information and give all my details over before they answer a simple question. In response to your reply. I have double checked and it was most definitely you. My contact would have come in via the website and the reply sent to my e-mail. You wouldn't have had either of those to be able to check them. I was just asking if a guarantor would be acceptable and received a reply stating to organise a viewing I would need to give an awful lot of information. I called several times to say that I did not need to arrange a viewing just yet just a query but no response. This was terribly disappointing as the property is now stc. I have 7 years in my current property that my Landlord wishes to sell, which we have added value to and never missed a rental payment and was looking for a home that we would be in for at least 7, most likely 10 years due to the high school my children won't be starting at for another 5 years.

Stacey · 26 October 2021

★★★★★ 2/5

Google

Loved the pics of the property online, but when I called the agent wasn't very nice, felt like she was brushing me off and not interested in helping. I understand the current market is a bit crazy and lots of people after properties to rent and buy, but you never know if that could change... So trying to be courteous and engaging with clients might be advisable. After that experience we've decided to go elsewhere and I don't think we would contact them in the future either. Such a shame as I really wanted to rent the property, but couldn't deal with an agent that came across as condescending.NegativeProfessionalism

Leticia · 26 October 2021

★★★★★ 5/5

Google

This estate agent shines when helping tenants to find a new home, friendly, human, only requesting information when actually necessary Thank you Lisa!

Serena · 26 October 2022

★★★★★ 5/5

Google

Thank you Joe, for a seamless service.

Emma · 15 March 2025

★★★★★ 5/5

Google

Another great experience with Finn's (Canterbury branch) who managed the sale of our property. Paul and Charlotte ensured the fair market value for the property and managed the process seamlessly. Thanks again!

Jessica · 12 September 2024

★★★★★ 1/5

Yell

Bad experience

Unfortunately not had a great time attempting to use Finn’s to find a rented property. I’ve shown interest in around 5 properties, no one contacted me back on any of them without my persistence. We was then told that a property had come back up and was told someone would contact for a viewing. We never heard anything back until I phoned them. Poor communication Poor customer service& poor management of rental properties.

LouiseD-603 · 27 February 2024