Connells Canterbury reviews

★★★★★ 2/5

Trustpilot

Letting service is incredibly poor

I have just let with connells - poor service, lack of guidance, keys didnt work, and they told us we had to sort this our ourselves. Whenever I have walked into their branch (considering there are at least 8 people that work in that branch) no one jumps out of their seat to offer assistance, and I have been made to feel like a nuisance. When signing the contract, we sat in silence and a stressful experience was made to feel even worse. I would avoid using them again in the future if I could and would never recommend them. Future landlords, beware how they are treating your tenants.

EB · 24 June 2016

★★★★★ 1/5

Trustpilot

We had an appointment with an agent to…

We had an appointment with an agent to value my father's house. He is going into a care home and we have to sell to pay the fees. We waited and waited and no one turned up. No apology or communication even though I've contacted them. Leave well alone there's better in the area so use them. Unproffessional

Peekycat · 25 January 2023

★★★★★ 1/5

Trustpilot

Very poor customer service

I would not recommend anyone to rent through this agency, the lack of communication is outstanding, they do absolutely nothing for the fees they charge and leave you to deal directly with the landlord. At the end of the tenancy, they expect you to read through a 40-page document to find 2 lines on page 10 mentioning that you are responsible for cancelling! Once they have your money they charge £25 for the privilege of waiting over a week until they even process your refund and then it takes 3-5 working days for this to clear.

Not · 10 May 2016

★★★★★ 1/5

Trustpilot

Waste of time and money

I contacted Connells to arrange a RICS valuation for my property. I then received between 10-15 missed calls from them whilst I was at work, with no voicemail left. I called back and set up the valuation for the following Saturday and reiterated that it was a RICS valuation that I needed, not a regular valuation. They said that they understood and that this is what was being arranged. The date and time of the booking came and went and no one showed up (this was extra frustrating because I had to arrange for a friend to be there for me as I am not currently living in the property). I phoned Connells and they were apologetic and said they would find out what had happened and get back to me... I heard nothing. On the Monday I called again and was told they did not know what had happened, and were apologetic again. They then set up another booking for the following Thursday at 5pm (again I had to arrange for my friend to be there), and I reiterated that it was a RICS valuation that I needed. At 4pm on the Thursday I received a call to say that the valuation I had booked could not be carried out as it was not a RICS valuation, and that I had been dealing with the wrong department the whole time! They said that they would send my details to the correct department who would be in touch. What a surprise, I heard nothing. Today I contacted the correct department directly and asked why I had not heard from them - because they had never heard of me or been sent my details! After then giving them my details I was told that they are too busy to take on the job so couldn't help me. They gave me the details of someone else I could contact and quickly hung up. I have so far wasted over 3 weeks due to the incompetence of this company's call centre and staff, which has cost both me and my buyer money, and had been a burden on my friend who had been helping me out. If you need a RICS valuation I would strongly suggest you avoid!!!

Karenza · 28 April 2016

★★★★★ 5/5

Trustpilot

connells maidenhead

Put my property up with a few agents in maidenhead till I found connells. A friendly welcome approach was given when walking into the maidenhead office. Spoke with a gentleman who is manager of the letting side. Tooked details down from me and asked if he could go around asap to photograph and start marketing my property. The advertising on rightmove was excellent compared to the other agents. Al found a tenant for me withen a week being with connells. The best experience and services I have had for a very long time. Great work connells letting team in maidenhead.Will be using them in the near future.

Mr · 25 March 2016

★★★★★ 1/5

Trustpilot

Another scumbag estate agency who overvalue to get your interest

The plymouth branch came to see my property and I was given the whole shpeel about how they give a proper valuation and wont over value blah blah blah. After recieving my valuation of £199,000 I decided to list with them and called the rep. She thought I was another customer they have listed from the same road as as i live in and proceeded to tell me about the bookings she had for viewing. She hadnt told me about this listing when speaking to me. It wasnt in her resaerch pack. This house was larger than mine and in better condition at £190K!!! The £199k valuation was deliberatley there to flatter me, rub my ego and get me to list... there is NO WAY my property would have stood a chance at that price against my neighbours at £10k less.... When challenged she said the market had changed due to supply and demand...WHAT!!! IN A WEEK!! What do you think I am an IDIOT!! And why wouldnt the neighbour have listed at £210k if my valuation was as she insisted, correct....scum bag estate agents, hell bent on nothing but earning commissions and collecting listing fees... Get lost connells.

Sean · 1 February 2016

★★★★★ 1/5

Trustpilot

Not happy with customer service

Not happy with customer service. Haven’t rented with them since 2019 and yet they haven’t removed my details from the system as I asked, so I’m always contacted by either emails or phone calls about the landlord wanting to view the property or maintenance wanting to books slots to inspect/ run tests. Iv emailed a few times now to have my details removed as not living there but it’s just ignored.

Zoe · 29 March 2021

★★★★★ 1/5

Trustpilot

Too big for their boots

We were looking for property in the Warwick & Leamington area. We were very well served by both offices. Staff were well informed and reacted very promptly to all requests. We eventually purchased a property but not through Connells. As a result of delays in selling our home property we decided to lease our flat in Warwick through Connells because we were so impressed by their efficient service. They found us good tenants and everything worked exactly as we had hoped. However, after 6 months Connells told us that they were moving their property management to their Cardiff office. We expressed our doubts as to whether this would improve the service from the clients point of view as at very least it would introduce another element in the chain of communication and remove a degree of personal contact that we had enjoyed and appreciated from the local office. Unfortunately our worst fears were proved to be well founded. The property management office on a number of occasions undertook tasks without refrence to us and instead of using local tradesmen used intermediary management companies who merely presented us with large bills for totally unnecessary visits that we could and did del with ourselves. In protesting this kind of arbitrary behaviour we were met with very 'corporate' responses which accepted no responsibility and had to be passed through several layers of management in order to eventually receive only very parsimonious responses. My advice would be judge local offices on their own merits but do be aware that if you use Connells as managing agents you may well lose that good local contact to a faceless, ineffective and inefficient organisation.

Paul · 18 January 2016

★★★★★ 1/5

Trustpilot

Gone missing

Had a very poor experience with Connells at a viewing, in that they didn't show up to show us the property. We waited outside in the rain for 15 minutes, twice called the office and were told that someone was en route. The second time, we were also told that they would chase up their colleague and call us back. But 5 minutes later, no call back, so we left the property to head to our next viewing. Four days later and still no call back.

Liam · 12 January 2016

★★★★★ 1/5

Trustpilot

Sick of the harassment

Sick of the harassment, constant phone calls and texts for a "mortgage review". I have not had a mortgage for over 10 years, and I have never had one with Connells. In fact I do not even live in the UK any more, so why the lies and deceit? I do not know how they got my phone number but it certainly was not given to them for this purpose! Scammers.

Waz · 27 March 2021

★★★★★ 1/5

Trustpilot

DO NOT USE

Out of money and trust for the industry due to Connells mortgage services and complaints procedure. After paying out £1000 and failed mortgage applications due to incompetence and what I can only see as disinterest once they got my money, I never got my applications even processed. The complaints procedure offered me £150 or take to ombudsmen. I accept the money as now in the process of purchasing a new property elsewhere and could do with drawing a line under nearly a years bad experience; never received the cheque. Once they have your money or you decline any additional services they can grab commission from forget about any sort of customer service.

Jane · 9 November 2015

★★★★★ 1/5

Trustpilot

SCAMMERS

SCAMMERS! They force you to transfer £220 to reserve property that you're planning to rent, calling every 30 minutes asking if you made a transfer and forcing you to do it faster. However, after you do that, they say that you're not applicable for the property and no refund you. No property, No refund, No support. A TRUE LEGAL SCAMMING SYSTEM. PLS AVOID AND REPORT THEM

James · 9 February 2022

★★★★★ 1/5

Trustpilot

Disgusting Company who hold onto deposits

They where told over two weeks ago to realise the deposit to me by the TDI. Instead they ignored the request and said it was an admin error. When I contacted them after several attempts they promised me it would be no later than Friday. Not only has it not arrived, I am now being told it has not been processed. If I had not chased they would have still done nothing. Even though they can send the money today they won't. I have now been told Wednesday. This is not there money it is to cover rent arrears. I will never use them again I will just register the deposit with the tds directly so they can no longer make money from i

Suzanne · 16 October 2015

★★★★★ 1/5

Trustpilot

Appalling Service

We rented a property through Connells and from start to finish the customer service provided has been absolutely appalling. This business shouldn't be allowed to run the way it is, it very much feels like they are doing fraudulent things in the background. Would not recommend them to anyone not even my worst enemy.

Anonymous · 12 May 2023

★★★★★ 5/5

Google

Chloe from the branch was very helpful when I enquired about a property, top customer service

Jasmine · 16 April 2025

★★★★★ 1/5

Trustpilot

Disgusting customer service

Completely unpolite staff, they forced me to provide my personal details just to view a property and they forced me to call instead of using email although I believe we are in the XXI century. I was also ensured my email was not going to be used for marketing and guess.... next day I had tons of Colonnells emails in my inbox. Awful experience. Glad the house was awful, too as I didn't have to deal with them anymore.

Arman · 28 July 2016

★★★★★ 1/5

Trustpilot

I booked a viewing of a 1 bed flat in …

I booked a viewing of a 1 bed flat in Fishponds, Bristol. After receiving no confirmation I called the office on the day to confirm, they had me on the system and said they would send me he details and see me at the viewing. When no one turned up after 10 minutes I checked zoopla to find a contact phone number to see the property was listed as no longer available. Really poor customer service,waste of time.

Sarah · 26 September 2017

★★★★★ 1/5

Trustpilot

Poaching attempt?

Despite my being registered with another local agency Connells, Watford branch, called me out of the blue, to ask if they could send people to view my property. This despite the fact that I have no contract or other relationship with them.

Chris · 22 February 2024

★★★★★ 1/5

Trustpilot

If you have common sense DO NOT USE

If you have common sense DO NOT USE! We went to view a property, the agent was rude and pre-judged our situation, which they knew nothing about. Have no customer or communication skills… Connells are completely and utterly degrading and disrespectful. How they even get custom, I do not understand! If there was a -5 I would have put that..

Kathryn · 29 September 2022

★★★★★ 5/5

Google

Thank you very much Connells Letting (Canterbury) for the very efficient service, from the start to end of my tenancy. Highly recommended. I hope to use your services again in the future.

Leonardo · 25 August 2024

★★★★★ 1/5

Trustpilot

The worst Agents ever!

The worst Agents ever!Try to avoid them as they are totally unprofessional and will try to charge you some ridiculous amounts of money. We decided to let our property through them going for the full management and after 3 mouths we ended up without any payment received, as they were saying the money are bouncing back! At the moment going through endless complaints procedure! What a joke this company is ! Bunch of unprofessional people! AVOID AVOID AVOID

Lidija · 24 July 2017

★★★★★ 2/5

Trustpilot

Avoid if you can

The valuer seemed to be a good person to chat but I would question his professional judgement. He undervalued ( compared to THE well respected local agents) the house without any justification. It didn't affect the end result as I was just switching the lender. Would have lost the property had I been a buyer.Yes he works for lenders for a measly fee but where was his professional judgement?

KAus · 3 June 2021

★★★★★ 1/5

Trustpilot

Absolutely terrible service, a waste of money

How am I giving them money to 'manage' a property when they do little to no work. I wish I had the confidence to charge for a service and then did absolutely nothing. Kudos

Jason · 20 July 2024

★★★★★ 4/5

Google

Connells found me an excellent tenant and the whole arrangement was set up very quickly.

Anita · 25 October 2023