Bairstow Eves Canterbury reviews

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Google

My wife and I were buying a property in this country for the first time and we are not as young as we used to be. Fortunately, we were introduced to Victor, which was the best thing that could have happened to us. Without Victor's help I am sure we would still be looking around for a mortgage - it is not so easy when you are no longer a youngster. Victor was an immense help all along the way, giving advice about different properties and helping us get on the "property ladder"; we are so grateful for all his input. Thanks also to Iona - it was a pleasure to be shown properties by her. We are also glad to have had David doing his Kirstie and Phil thing and negotiating a good price for us. All in all, it has been a good experience with the team and we thoroughly recommend them.

Colin · 10 October 2023

★★★★★ 5/5

Google

Me and my partner recently used Victor as our mortgage advisor for our first house purchase. Victor has been truly amazing for the whole process. As first time buyers there was a lot we did not understand - However Victor was amazing and patient and explained everything perfectly for us. On-top of this Victor is amazing at staying in contact and giving updates and tips every step of the way. We could not be happier with the service provided and will be lifetime customers for sure of his. Thanks again Victor you really are the best!

Oscar · 10 October 2023

★★★★★ 5/5

Google

Don't look for any other mortgage advisor when you have Victor Ravi. He has been the only mortgage advisor to actually help me and get the house purchase sorted as I've met a ton of them and all of them are just after your wallet. From the first meeting, Victor was very clear and showed me exactly how much my monthly payments and interest rates could be. And how to get the best deal. Managed to actually save a lot of money due to him being so on point with his work and his personal want to help people get the best out of their deals. Extremely happy with the service me and my partner received as he was always available. Great guy to talk to and the best mortgage advisor I have met, and I've met a fair few. Thanks bro, appreciate all the hard work you do and keep it up! Kind regards Yahya

Dr · 10 October 2023

★★★★★ 5/5

Google

I was recommended by my friend to seek Victor for mortgage help as I was struggling with the rise in monthly mortgage payments. From the start he was particular about understanding me and my family’s situation. After few days he came back with variety options, presented them in a very simple manner and recommended what he thought was best for the current situation. I couldn’t thank Victor enough for the effort and hard word he put in turning things around so quickly when we was struggling with money. I felt he went that extra mile to make a real difference in my family’s life knowing our situation. I normally don’t write reviews but wanted to show our appreciation to Victor in writing this review so others can benefit by using such a honest and hardworking mortgage adviser. We will be using him again 100% and recommend others to do so...

Prasath · 10 October 2023

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

I worked with Victor as my mortgage advisor, who was able to convey solid advice with clarity throughout the process of getting a mortgage offer (including some outside the realm of the mortgage). Victor was proactive in working to get me the best possible offer, working with multiple banks until he found one willing to make the offer, and consistently keeping me in the loop. I would be very happy to work with Victor again.

Jake · 10 October 2023

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 5/5

Google

I 1000% recommend this place! We were in the process of buying our first house and Victor was extremely helpful throughout the whole process with our mortgage application! He helped us to secure good mortgage rates, answered all the questions we had, and made the process so much easier for us! We couldn't be more thankful :D For anyone buying a new house, this is the place to contact!

Nida · 10 October 2023

★★★★★ 5/5

Google

Bairstow Eves Canterbury have been the best Estate Agents that I have come across so far. From start to finish they were professional and ready to help. Marketed correctly we were able to accept an offer on our only day of viewings, that part was effortless. Special thanks to Jordan. After sales care was also exceptional and David and his team went above and beyond their roles to assist in our particular circumstances. I would highly recommend using Bairstow Eves Canterbury.

Sarah · 24 October 2022

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Trustpilot

People like Mohamed make the world a better place.

We want to say a huge thank you to Mohamed, from the bottom of our hearts. He didn’t just give us and our kids a house, he gave us a real home. He brought stability, peace, and the comfort of knowing that we finally have a place where we truly belong.

KaJon · 8 October 2025

★★★★★ 1/5

Trustpilot

Bairstow Eaves Southend. DO NOT USE!

DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!

Stacey · 27 August 2026

★★★★★ 5/5

Google

I'm not sure how you could get a better service. Bairstow Eves Canterbury just about sold my flat even before they put it on the market! The initial meeting with them was very warm and friendly, informative to the point of eye opening and very relaxed. All my options were explained in patient detail, allowing me to commence the sale quickly and with assurance. It can be difficult making decisions like these but Jordan made it very easy. Thank You so much for everything you have done!PositiveProfessionalism

Daniel · 24 October 2021

★★★★★ 5/5

Google

We had numerous estate agents value our property and Bairstow Eves valued higher than any other, which at the time we were not sure they would achieve, however we gave them a try and the service has excellent and other than a couple of minor niggles(which were sorted quickly and efficiently). They have achieved what was set out to do. In particular the effort from Jordan, Sheryl and David has been exceptional and we thank you all for that. Would definitely use again in the future. Thank you.

Kevin · 24 October 2021

★★★★★ 5/5

Trustpilot

Bairstoweves recently acted on my…

Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)

Nicky · 17 March 2025

★★★★★ 5/5

Google

Victor was extremely helpful and provided us with many suitable options and suggested the best one for us. The service was incredible and you could easily tell that Victor put in a lot of hard work behind the scene as well to make our journey easier. I would definitely recommend him for anyone looking for a mortgage consultant.

James · 10 October 2023

★★★★★ 5/5

Trustpilot

Staff at this branch especially Mia has…

Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!

Victoria · 12 May 2026

★★★★★ 1/5

Trustpilot

ABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY

To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.

Ketan · 14 July 2026

★★★★★ 5/5

Trustpilot

Thank you Lisa Brookes

Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.

Grant · 1 March 2024

★★★★★ 5/5

Google

I'm not selling or buying with Bairstow Eves but a neighbouring property is up for sale with them. This property is vacant and recently I have become concerned because post and leaflets get left on the floor in front of the door. I raised this concern with the local postman but nothing was done about it. Then the for sale board fell down, so I phone Bairstow Eves and expressed my concerns that the post is advertising that the property is empty. Someone from Bairstow Eves came out the same day to clear away the post and the for sale board was back up the following day. Really impressed that they listened to me and dealt with my concerns straight away. Thank you Bairstow Eves!

Leanne · 24 November 2024

★★★★★ 5/5

Google

The whole team is very friendly, professional and helpful. David and the team were always there to help and advise. Victor (the mortgage broker) was amazing and very efficient. He went over and beyond in providing a great service. I would definitely like to deal with them again and highly recommend to everyone!

Salma · 24 October 2023