Trusted Agent profile · Camden
★★★★★
1,906 reviews across 2 platforms
79 Regents Park Road, Primrose Hill, NW1 8UY, Camden, NW1 8UY
Part of Savills, see every office.
Savills's office in Camden, at 79 Regents Park Road, is rated 4.2 out of 5 across 1,906 reviews on two platforms, including 162 Google reviews rated 4.9.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
1/5
GoogleIf you want to pay someone to repeatedly call out overpriced contractors to carry out expensive and faulty repairs to your rental property then Savills is the management company for you. Added bonus is the 3 week wait time to receive a response to emails or no response at all.
We pride ourselves on our customer service so it’s very disappointing to hear that our property management services didn’t come up to your expectations.
1/5
TrustpilotTerrible estate agent who rather wait…
Terrible estate agent who rather wait until tomorrow when being told that there is potential smoke, water leakage and lack of hot water in the building for many residents. Imagine being told these things from a resident and then communicate that they need to wait until tomorrow?! What is even the point of an out of hours line then?! Before that they were not able to fix a door and thank good that nobody needed an ambulance ik case of emergency because that would really make the newspapers. I am not even sure where you would find such an useless bunch of people in this day and age. Being paid to do a job that they can not even do properly and one can not bother visit the estate via a short tube ride?
We are very sorry to hear this and would like to find out more. If you'd like, please email further detail to socialmedia@savills.com so we can investigate.
5/5
GoogleIt has been a delight working with Elias at Savills in Primrose Hill. I am naturally sceptical of estate agents, but my expectations were confounded by Elias. He helped us every step of the way, as a true advocate and broker for both sides, dealing opening and fairly with me and the person from whom we were buying. Sales are not easy, they get tense and have uncomfortable negotiations, but Elias' open and responsive way of working made everything go smoothly and equitably. Thank you, Elias!
Dear Jemima, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met/exceeded your expectations. Best wishes, Elias Raymond Associate Director - Head of Office Primrose Hill
5/5
GoogleI have recently sold my beautiful family home with Elias at Savills Primrose Hill and have purchased an apartment with Sophie at Savills Nottinghill. During what has been a somewhat traumatic period in my personal life, matters have been eased hugely by the outstanding service I received from both agents, and Savills as a whole. The chain, with myself in the middle, was coordinated seamlessly and my agents in both offices were a pleasure to work with. They have been efficient, professional, thorough and most importantly kind. The process could not have run more smoothly.
Dear Caroline, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on both your sale and purchase with Savills. We wish you all the very best in your new home/future endeavours. Best wishes, Elias and Sophie
1/5
TrustpilotAWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.
Have rented from a number of different landlords, agency's, and reps over the years. This was by far the worst experience I have had. Savills were awful from start to finish, from the effort they actually put in to sell the property on the landlords behalf, to how to they dealt with requests or reports of issues throughout the tenancy or lastly how they have dealt with the ending of the tenancy. All of the staff members are rude and treat you with little respect. There have been lies and manipulation from them to ensure they can get the most out of every transaction. They have also been incredibly slow to return the deposit, 7 weeks and still no sign, when we have enquired about this we have been treated as if we are rude to ask where our money is. AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.
Thank you for bringing this to our attention. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to please email details to socialmedia@savills.com.
5/5
GoogleAlex went above and beyond to help us sort out a tenancy agreement that encountered many severe problems, highly recommend!
Hi Finn, Thank you for taking the time to leave your feedback. It was indeed a challenge, but as I promised, we got there in the end. Wishing all of you well, in your new home. Kind regards, Alex & Tanika
5/5
TrustpilotHelpful and professional
My experience with Savills was very positive and everything went well. I was in contact with Jess Exley, who was very helpful, supportive and answered all my questions. My case was a bit difficult, as I was about to move to the UK from abroad and was not familiar with the processes. She explained everything in detail and was responding to me quickly and in a professional manner. I felt that I can trust her and this made the moving out process smoother for me. I definitely recommend her!
Thank you so much for your kind words, it's great to hear that we made things that bit easier for you and it was a pleasure to be able to help.Regards,Jess
5/5
TrustpilotWe sold our flat through Savills in…
We sold our flat through Savills in Primrose Hill. Kristjan Vene and Elias Raymond were great - very professional and experienced and made the whole process run smoothly. I would definitely recommend them.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Kristjan, Elias and the Savills team
5/5
TrustpilotGreat support from Savills Stow
We have recently exchanged on a property through Savills, Stow and have had the most amazing support from Kay and the team. Responses have been thoughtful, practical and prompt at every stage. This has really helped take the stress out of moving - thanks so much!
5/5
TrustpilotEllis
I have been an extremely lucky person to have had Ellis at the knutsford office helping me through a very stressful time with our purchase of 7 Millbank Close she has always and still is pleasant and very informative every time I have spoken to her.. moving house is very stressful and it certainly has for us as we have lived in our present house 50 years but Ellis always put my mind at rest as our sale had lots of delays. So thank you Ellis your a star. Ann vickers
5/5
TrustpilotMillie was great!
Millie was great - found us a beautiful home that matched our needs perfectly, then worked with the seller to get the price where we needed it to be. She was knowledgable about the area and very responsive whenever we had a question. Great job Millie!
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
TrustpilotFantastic service!
We were wonderfully taken care of at Savills, our case got sorted quickly and it was given the urgency it needed when the time came. Katie and Rosie were both lovely people; very patient, professional and really sweet. Would recommend!
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSavills manage the property we rent and…
Savills manage the property we rent and wherever we have issues our property manager Tami is super quick and helpful in dealing with them. We recently had a leak that was impacting the flat below and Tami got someone sent out within 24 hours! Great service :)
5/5
GoogleWorking with Tanika from Savills was a breeze! She was efficient and so kind. I was so late to meet her for our showing and she couldn’t have been nicer about it. She still took the time to show us not one, but two units and answered all of our questions! She always answered my calls or returned them in a prompt fashion which I truly appreciate!
Dear Alexa, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met/exceeded your expectations. Kind regards, Alex Shoolman Head of Lettings
5/5
TrustpilotThank you Faith for all your hard work…
Thank you Faith for all your hard work in helping to secure new tenants for my property. You have been so helpful throughout the process and I really appreciate all your guidance and support. Many thanks!
Thank you for your kind words. I am glad to have been able to help you and hope to work with you again in the future.Regards,Faith
5/5
TrustpilotSavills' customers satisfied
Savills have been very supportive in managing the sale of our property, and particularly in keeping the chain of sales in place with all of us moving forward. Their marketing advice was first-rate and promotional literature was produced rapidly and to an excellent standard. They arranged and supported an ambitious programme of viewings which resulted quickly in a successful sale. In the ensuing pre-contract period we have valued highly their continued expert advice. They have provided a comprehensive service which we would recommend highly.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. We wish you all the best for the future.Regards,Savills
5/5
TrustpilotRosanna was incredibly helpful and an…
Rosanna was incredibly helpful and an absolute pleasure to speak with. She helped us secure our dream home within 24hrs and was really in our corner. I could not recommend her and the Savills team more.
Thank you for your kind words! Finding a home can be very stressful so I'm very glad to have been able to help. Please feel free to reach out with any further questions.Regards,Rosanna
5/5
TrustpilotDedicated Property Management
Property management can be a thankless task but Olivia Hill is so good, you have to thank her! Thank you for the dedicated management of the apartment I live in. It's greatly appreciated
And thank you for your review, I really appreciate it, it was a pleasure to work with you.Regards,Matt
1/5
TrustpilotZero stars from me.
I can’t give zero stars unfortunately. Savills valued our house at £450000 but three other agents valued at £600000!!. They said they’d provide a report but we heard nothing. Ours is a 4 bed house and they’d just sold a 2 bed house nearby for £425000. Appalling service.
We take all feedback seriously and would like to investigate the comments raised in your review. Please email further information directly to Carole Bratt, Director, Compliance & Customer Relations at CBratt@savills.com so we may address your concerns.
1/5
TrustpilotTRASH AGENCY
I highly do not recommend taking this agency for your rental, because:1/ Some of their workers are VERY EXTREMELY RUDE and take their sweetest time to reply to mails.2/ They will give you the STUPIDEST excuses that they cannot reach the landlords.3/ They will keep you without a precise response.4/ They will not allow you to break your contract.
Hi Ashley, thank you for taking the time to share your feedback with us. We sincerely appreciate your honesty and for bringing your concerns to our attention.We would value the opportunity to learn more about your experience; please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotRented a house through Savills
Rented a house through Savills. Great experience, everything went through quickly and smoothly. Thank you to Olivia Thomas and the rest of the lettings team.Sasha
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met your expectations. Regards,Olivia
5/5
TrustpilotMoving Home
In a market where Rental Properties attract a lot of interest, Savills were very helpful in helping us secure a property straight away with the minimum of fuss. Monika made the whole process very simple.
Thank you for your kind words. I know that finding a new home can be very stressful, so I am glad to have been able to help you with the process.Regards,Monika
1/5
TrustpilotTerrible company
Terrible company. We had an agent come to value our house. She seemed competent and appeared to be very interested in marketing the property. After an hour of talking through the details she said she’d arrange for photos to be taken and a contract to be sent out. Over a month later she still hasn’t been in contact and we have gone with a different agent. We expected more from a company with such a good reputation. Unfortunately, Savills also seem to think it's my responsibility to contact them regarding this matter. If they were really interested in good customer service, they would check their records for SW Devon and contact me directly. As they have not done this, I can only assume that it is a regular occurrence and they therefore can not trace us in amongst all the other potential clients they have let down.
Thank you for your feedback. We take this very seriously and ask you to get in touch by emailing further detail to socialmedia@savills.com so that we can investigate.
5/5
TrustpilotFantastic firm
Fantastic firm . I’ve been letting apartments through them for a few years now and I have found Robert Lerner excellent to deal with. He always finds me superb tenants and achieves the appropriate rent. Well done to Robert and the team .
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