Savills Primrose Hill reviews

★★★★★ 5/5

Trustpilot

Shikha was really helpful

Shikha was really helpful. My fridge broke down and she liaised with the landlord and several people to get the cupboard out and a new fridge in. I have a busy job and could not co-ordinate being in for all the visits. However Savills are always so helpful in making sure things can happen as quickly as possible. I'm really grateful for the communication and clarity - made a stressful situation much more manageable.

Farzana · 28 August 2026

★★★★★ 5/5

Trustpilot

Thank you to Tanika at Savilles

I found Tanika who works as Savilles to be friendly, professional and honest also which helped me to make informed decisions for viewings that she had also organised for myself to find a rental property. I found Tanika also took the time to answer any questions that I had as I had not rented for nearly 10 years and a lot had changed in that time and this was extremely helpful in my search of a property. Tanika was thorough in her approach when sharing potential properties with myself which gave me the confidence to find a rental property which ticked all the boxes that I wanted in my opinion. Many thanks for your help Tanika, from a happy customer, Tracey

Tracey · 5 May 2026

★★★★★ 5/5

Trustpilot

Peace of mind for overseas landlords

Savills have been managing my property whilst I’ve been working abroad for nearly 2 decades. I strongly recommend Savills for the consistent service they provide. Most recently Shan Elario has been my property manager. Shan is prompt and efficient responding to questions and queries, and effectively deals with any issues that arise. It gives me great peace of mind being able to trust Savills & Shan to look after my interests whilst I’m thousands of miles away in a completely different time zone.

Christopher · 1 May 2026

★★★★★ 5/5

Trustpilot

Extremely smooth end of tenancy experience thanks to the Savills staff

Shan Elario has been extremely helpful and supportive in the whole end of tenancy process. We were stressed and busy with our home move and he made sure that any issues with the end of tenancy were addressed swiftly and resolved to the satisfaction of both us and the landlord. We really appreciate his professionalism and diligence through the entire process.

Zeena · 21 August 2026

★★★★★ 5/5

Trustpilot

The Legend of Sarah Fernandes - Property Manager Extraordinarie

Sarah Fernandes was our Property Manager. She was an excellent property manager over our 3 year tenancy. She was prompt, professional, and her communication tone was always collaborative. We generally had normal house issues during our tenancy (leaky faucet, replacement window sash) but in one extraordinary circumstance where our radiator started leaking on a Saturday, Savills arranged an emergency plumber to come resolve it over the weekend without fuss.

Chris · 15 June 2026

★★★★★ 5/5

Trustpilot

Daniel was superb in every way

Daniel was superb in every way. From the moment I signed on with Savills he handled every detail promptly and efficiently. Beyond my expectations. I had some heath issues in the middle of the sale and had to pause everything for a month. Daniel kept in constant contact with my buyer and myself. He was always considerate and very polite. He is an asset to the firm.

Mooney · 25 May 2026

★★★★★ 5/5

Trustpilot

From putting our house on the market…

From putting our house on the market some months ago through to completion of the sale, the service from Savilles and in particular Claire Dwyer, has been superb! Claire has been tenacious, professional and pro-active every step of the way. Our house sale has not been easy but Claire has ensured that it stayed on track and that it completed today! Thank you Claire we could not have done it without you!

Rhona · 10 April 2026

★★★★★ 5/5

Trustpilot

Bailey Chan is superb

Bailey Chan is superb. As a landlord, I don't have to worry about anything. I always want to treat my tenants well and Bailey has the same approach. He approaches every task with meticulous detail and communicates with me clearly and always on time.

Website · 10 September 2026

★★★★★ 5/5

Trustpilot

Many thanks to James Abbott and his excellent team in Stamford

I sold my house in Stamford through James and his team at Savills Stamford. Many agents were competing for the business - I was glad I chose Savills as in a difficult market they provided an efficient and smooth service with excellent communication throughout. Thank you!

Sophia · 28 August 2026

★★★★★ 5/5

Google

Gabriella was absolutely amazing throughout the sale of my flat. She was always professional, calm, and endlessly supportive, always going the extra mile to keep things on track and reassure me along the way. With wonderful help from Elias, they made the perfect team with endless solutions and most importantly kindness. Gabriella and Elias are far more than estate agents they’re people who truly care about their clients and I now consider them friends. I couldn’t recommend them more highly.

Anna · 16 November 2025

★★★★★ 5/5

Trustpilot

Savills did a great job

Savills did a great job both at inception, during tenancy and at the end of it. They have always been proactive to address any item we raised and addressed it promptly. Special thanks to Fiona Wither who has been our main contact.

Matteo · 28 August 2026

★★★★★ 5/5

Google

I wanted to take a moment to express my sincere appreciation to Savills Primrose Hill especially for Rohan’s exceptional support throughout the sale of my flat. It’s very rare you get exceptional estate agents . His professionalism, patience, and tenacity were evident at every stage of the process. Rohan navigated the complexities with remarkable calm and determination, always keeping me informed and reassured. His commitment to seeing the sale through, despite the inevitable hurdles, was truly impressive. It’s rare to come across someone so dedicated and composed under pressure. Rohan is a real asset to Savills, and I feel fortunate to have had him managing the sale. You have a gem Savills

Nooru · 16 October 2025

★★★★★ 5/5

Trustpilot

We sold our lovely barn conversion…

We sold our lovely barn conversion through Savills at Chorleywood. Sue and her team were highly professional. Communication throughout the process was spot on. I would have no hesitation in recommending them. In fact, I have recommended them to a friend who is selling a home. Thank you.

Lynne · 21 June 2026

★★★★★ 5/5

Trustpilot

Roshni has been our Property Manager…

Roshni has been our Property Manager since December 2025 and we have been very pleased with the service received. We will be sad to see Roshni go and look forward to working with our new Property Manger.

Rigby · 3 September 2026

★★★★★ 5/5

Trustpilot

Great support

Shikha has been incredibly helpful, organised and responsive. She’s managed to sort out most of the issues with our property after we’d struggled to get things resolved for around six months with our previous property manager.

A · 3 September 2026

★★★★★ 5/5

Google

My husband and I had a fantastic experience purchasing our new home with the team at Savills Primrose Hill. From the outset, Elias Raymond was personable, professional, and consistently went above and beyond, even helping us navigate an urgent and complex insurance matter. What particularly stood out was Elias' genuine care for the wellbeing of the property's seller and his commitment to open, transparent communication throughout. The whole process felt smooth and thoughtfully handled. We would highly recommend both Elias and the warm, community-focused team at Savills for their excellent service.

Jill · 10 July 2025

★★★★★ 1/5

Trustpilot

Absolutely useless company

I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.

Tibu · 17 September 2026

★★★★★ 4/5

Trustpilot

Selling a property is challenging and I…

Selling a property is challenging and I found my experience with Savills to be excellent overall - Megan Herity was responsive and attentive and always professional - importantly acting in the interest of the seller whilst also providing best advice and regular communication to ensure any potential buyers were treated with honesty and respect and kept fully updated of any progress.

Sylvia · 10 December 2025

★★★★★ 1/5

Trustpilot

Talked down to for three months, overcharged on our own statements, complaint response ignored six of eight points

We are landlords who instructed Savills' Maida Vale / St John's Wood office to let and manage a flat in W9 on negotiated terms of 14.4% including VAT, 9.6% letting, 4.8% management. Savills became involved at offer stage on 27 May 2026, the tenancy started on 28 July 2026, and we submitted a formal eight-point complaint on 24 August 2026, under a month into a tenancy we paid a professional agent to run.

Ivan · 26 August 2026

★★★★★ 5/5

Trustpilot

Savills have managed my property for 10…

Savills have managed my property for 10 years. I would like to thank Sarah Fernandes for her outstanding work -the management is now smooth and well organised and I appreciate her proactive role and timely responses.

Claire · 13 June 2026

★★★★★ 5/5

Trustpilot

Great proactive service from the…letting team at hampstead

Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)

Irene · 8 September 2026

★★★★★ 1/5

Trustpilot

Appalling experience

Appalling experience. Savills at Margaret Street cancelled a fully signed, legally binding tenancy agreement just 5 days before move-in because they sold the property. This breach of contract cost me money in non-refundable flights. Agents Natasha Spitz and Mey Hafiz promised to sort out the reimbursement, but then completely ghosted me for over months. Management ignores all formal complaints. While unforeseen circumstances can happen, how can this be justified?

Анна · 22 August 2026

★★★★★ 5/5

Google

My partner and I had an extremely pleasant experience working with Alex Shoolman and the Savills Primrose Hill Lettings team. Everyone we dealt with was friendly, professional, and genuinely helpful throughout the process, making the entire experience smooth and stress-free. A big thank you to Alex and the team for their outstanding service, we couldn’t recommend them more highly.

Lydia · 16 October 2025

★★★★★ 5/5

Trustpilot

Positive experience as a tenant!

Positive experience as a tenant dealing with Savills. They were responsive and attentive during both the move in and move out of our tenancy. Our property manager Maria was ace - no complaints!

Lewis · 20 May 2026