Savills Hampstead reviews in Camden

★★★★★ 5/5

Trustpilot

I bought a property through Savills…

I bought a property through Savills Hampstead office, they were very professional throughout. Big thanks to Daniel Omell who was always on hand to answer questions and provide access to the property, made life much easier.

Edward · 29 August 2019

★★★★★ 5/5

Google

We had an excellent experience with Rob. He was professional, transparent and his response time was quick. The process of moving into our home was smooth and there were no surprises . We are happy with the service!

Sr · 11 October 2024

★★★★★ 5/5

Google

Victoria from Savills was exceptional during my apartment search. Her expertise and dedication made the process seamless and stress-free. I highly recommend her and their team for anyone looking to find their perfect home with professionalism and care.

Michael · 11 October 2024

★★★★★ 5/5

Trustpilot

Ryan

Ryan was so helpful, very professional and had excellent communication with us throughout this process!

Saskia · 20 April 2023

★★★★★ 5/5

Trustpilot

Paige and Ali were quite helpful…

Paige and Ali were quite helpful throughout the whole process and made my move from the US to Hampstead easy and seamless.

Dj · 8 August 2022

★★★★★ 5/5

Trustpilot

Great experience with Oliver

I have had a great experience over the past few years with the professionalism the Savills team has provided, especially during Covid. My current property manager Oliver Hudson has been nothing but pro-active, professional, and helpful in dealing with issues related to my property.

Ian · 16 July 2023

★★★★★ 1/5

Trustpilot

I am writing in regards to a viewing appointment

I am writing in regards to a viewing my partner and I had arranged last night (28/10/2020 - 16:45)We arrived at the property at 16:50, exited our vehicle and looked around the property. We found no agent available. At 16:55 i called the mobile of the agent we were meeting, there was no answer, I then rang the Savills office and was put on hold while the agent contacted the on site agent. The lady at the office was unable to contact the onsite agent and advised us she would ring us back. Once this agent was contacted (17:00) we were advised that the onsite agent had stayed until 16:55, if this was the case I'm shockedthat we did not see them while we were at the property. We were also told that the agent was too far away to come back to ourselves, the agent must be quite the driver to manage this with in 5 Mins. The agent at the office advised us that all viewing appointments are asked to be on time, I do understand this but perhaps some leniency could be practised, as the appointment we were offered was in working hours, with 3 persons having to leave work early and travel to the property. The agent at the property clearly luckier than ourselves in their journey home at avoiding traffic. We received no call from the office or onsite agent to ask our whereabouts either. In all our first experience with Savills seems to be rather poor, dishonest and quite patronising.

Jen · 29 October 2020

★★★★★ 5/5

Trustpilot

I’m incredibly pleased with the service…

I’m incredibly pleased with the service I received from Antony Cherriman at Savills in connection with the sale of my apartment.From finding potential buyers and helping me negotiate an ideal contract, he was always available and communicated how each part of the whole process would move forward. He also profoundly understood the need to reasure me that the process was going according to plan.Beyond his expertise and professionalism, he was very kind throughout the process. He answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.I’m so glad I chose Savills for my real estate process. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for top-notch real estate services!

Charlotte · 11 April 2024

★★★★★ 5/5

Trustpilot

Professional team offering a personal service throughout the purchase process.

The professionalism of the entire team. Sholto Thompson was extremely helpful in carrying out numerous viewings with us. The follow up by Sholto, after purchase terms were agreed, was enquiring without being pushy. Any questions we had for him or his client were rapidly answered.

David · 6 June 2023

★★★★★ 5/5

Google

Thank you very much for all your efforts in helping us to complete on our recent purchase! I really enjoyed working with Josh Holder, I thought he was fantastic from the first meeting forwards. He facilitated multiple visits to the property, kept in touch fantastically, was dynamic in ensuring that everything that needed to happen, happened, and that the process moved forwards! He somehow managed to walk a very fine line between keeping the sellers happy while not rushing us as buyers and that was very much appreciated. I appreciated Josh's honesty and straight-forwardness, sadly traits that are not as frequently found in an industry based around buying and selling as you would like them to be! I would thoroughly recommend working with Josh - and by extension the Savills team - though my experience was limited to him and his very immediate colleagues Harriet and Giles. I can honestly not think of anything more I would look for in an agent. All the Best to you and your colleagues, and thanks once again.

Dave · 24 October 2020

★★★★★ 5/5

Google

I have dealt with Paige many times and she always goes the extra mile, she is a delight to deal with and ensures that the whole process of finding a property, negotiating terms and ultimately moving my clients in goes as smoothly as possible no matter what the obstacles thrown at her along the way. I would highly recommend Paige and the whole team at Savills Hampstead.

C · 25 October 2019

★★★★★ 1/5

Trustpilot

Savills have been our letting agents…

Savills have been our letting agents for the house that we rented for 12 years and now we have moved house this has been the worst experience we have ever had! We have had to fight to receive our bond money back from them and agreed payments for improvements that we have made to the house. They employ young people with posh accents and no idea what they are doing, they ignore phone calls and emails and there only concern us not upseting the guy in the village in case they loose out on a free shoot day!!!! They sell themselves as a high class estate agents but they are really just poorly run by an old boy network so steer clear of the rural lettings if you want a quiet life. Would not recommend at all!!!!!!

Jayne · 13 October 2020

★★★★★ 1/5

Trustpilot

Absolutely appalling sale experience

Absolutely appalling sale experience. Avoid at all costs. For a start, the brochure was so poorly written we had to re-write it ourselves. Our property (under £2m) was not deemed 'prime' and was handled by an arrogant and inexperienced junior member of the team, who failed to conduct the most basic due diligence on our potential buyer, took our property off the market without our agreement, failed to get us any further viewings, complacently relying on a single buyer who turned out to be anything but serious or remotely able to afford to buy our property. Arrogant, unprofessional, a complete waste of time and money, a very costly mistake.

Anne · 9 October 2020

★★★★★ 5/5

Trustpilot

Byeways - Thorpe-le-Soken

We have just exchanged contracts on our home, which will be our ninth move in order to downsize as we are now in our eighties. We first engaged a local agent and after virtually no interaction or feed back for months, we then engaged Savills and met Mr Jeremy Kemp. Jeremy’s professional and frequent reassuring advice proving not only financially beneficial but calming in a very difficult and protracted period, due to the Covid pandemic and our reticent buyer being in Iran, Luxembourg and Germany during negotiations. We are extremely grateful for the personal and first class attention that we have received and would always highly recommend Savills.

Maureen · 4 October 2020

★★★★★ 2/5

Trustpilot

We brought our house with them but I…

We brought our house with them but I would never ever sell a house with them

Steve · 3 May 2026

★★★★★ 5/5

Trustpilot

I have recently rented a property…

I have recently rented a property though Savills who provide an excellent service. I dealt with Zoe and everything was very simple and arranged quickly. I would highly recommend!

Edward · 4 June 2021

★★★★★ 5/5

Trustpilot

Terence is a great property manager

Terence is a great property manager. He’s reacting quickly to urgent needs and ahead of things.

Max · 16 February 2023

★★★★★ 4/5

Trustpilot

level head in a lengthy house purchase

Daniel maintained a level head in a rather lengthy house purchase, his supreme patience and integrity ultimately enabled a chain of purchases to take place. It has been a pleasure to work with him and we appreciated his clear and honest communication.

Juliet · 20 July 2024

★★★★★ 5/5

Trustpilot

Good Experience …

Working with Savilles was extremely efficient and personal.Will was always on hand and communication frequent and helpful.

Lynda · 11 January 2023

★★★★★ 5/5

Trustpilot

Experiencing Savills - the tenant's perspective.

As a potential tenant relocating from Denmark, and having not been a tenant since University days, I was walked through the process by the Savills team, who were prompt in their responses, knowledgeable &, even though they represent their client, consistently helpful.From start to finish, the exercise took only 10 days and was surprisingly uncomplicated. Since we moved into the rented property, the Savills team have followed through by offering the right kind of support by answering our odd query with their customary speed. If I was the landlord, I'd be delighted by their efforts. The only negative element was the efforts of of the third party specialist dealing with the inventory & key handover. When I raised the matter, Savills acted promptly and were on site quickly to correct the failed handover process.

John · 20 August 2020

★★★★★ 1/5

Trustpilot

Never use Savills as Commercial Agent

Savills as a Commercial Management Agent: We have found their staff to be unhelpful and arrogant. No invoice is paid unless chased multiple times. Every invoice is paid late - often months late, and they have a series of excuses that are recycled each time. In 20 years of working in the Commercial Property business, I've never experienced a supplier, client or agent as obstructive as Savills. Avoid at all costs unless you want to repeatedly anger your tenants, suppliers and yourself.

Scott · 17 August 2020

★★★★★ 5/5

Trustpilot

appreciation to Jess Exley

Very thanks to Jess Exley！She helps me to find out my new apartment in the same pension and useful recommendations. I’m glad to meet her as my agent! Good luck!

Jessica · 19 February 2021

★★★★★ 1/5

Trustpilot

Renting with Savills

We recently rented through Savills and gave had the worst service from any supplier ever. They never checked the property before we moved in no up to date inventory, broken promises, lies, incorrect info on the property advertise brochure etcetera. I am tied into a lease but I will never make the same mistake again. 2 months after moving in and still waiting for things to be repaired. And its all Covid 19 fault! The only concern has been for us to pay our deposit and rent. We are expected to maintain lease conditions but these apparently don't apply to them.Savills are beyond poor.Update 5th Aug 2020. I have had a response from Savills customer care who have investigated and apologised for the issues we found after moving in and issues not resolved and noted before moving in. The customer services are satisfied that Savills are doing everything they can despite the extended time frame and have also apologised for the incorrect E band advertising. So there we are all better now they have apologised. Nothing else. No upgraded resolution time or sense of urgency displayed. No outcome timetable.Nothing.My recommendation is try someone else. Not easy because they are so big.My rating in the 5 star rating is still ZERO.

David+Taylor · 5 August 2020

★★★★★ 5/5

Trustpilot

Sale of a lovely waterside property …

It has been a difficult 6 months despite having moved 12 times before. James Abbott patiently helped me through the tensions of believing our home was worth much more than his estimate, of ‘no viewing weeks’ when we kept the house tidy for no reason, and his careful nurturing of potential buyers. I would strongly recommend Savills for their knowledge of the local market, and in particular the intricacies of our particular site. Thanks to all the staff

Maureen · 8 February 2021