Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI Rang up and spoke to Paul about a building plot I had seen on Rightmove
He was completely arrogant and unhelpful
I was going to make a generous offer on the plot for sale in Louviers road, Weymouth
But just speaking with Paul for one 30 second conversation was enough to make me not want to have dealings with McHugh&Co
I hope the person selling the plot through you sees this reveiw and changes their mind about using McHugh&Co to sell their Plot
Luke · 24 October 2021
Agent replied · 23 October 2024
Hi Luke,
I can only apologise if you felt your expectations were not met.
Can you please e-mail sean@mchughandcompany.co.uk to see if I can resolve your queries.
Thanks,
McHugh & Co.
★★★★★ 5/5
GoogleHaving purchased a commercial property with McHugh's London. My partner and I would like to thank them for all of their help during the process. Not only did we have a vendor refusing the relinquish the keys but had a number of teething issues to be resolved. Finally getting keys delivered to us on Christmas Eve was more than a result in the middle of a pandemic and was apparently all part of the service. Well done McHugh's and a big thanks to Paul who made it all happen with great style and a good measure of humour.
Meigh · 24 October 2021
Agent replied · 23 October 2024
Hi Meigh, thanks for your honesty in appraising our services. We are pleased Paul was able to accommodate in a humorous way! McHugh & Co.
★★★★★ 5/5
GoogleI had a flawless experience selling my house at auction through McHugh & co. Marino Costi has been worth his weight in gold. It was clear my property was in experienced hands from day 1. He had a clear understanding of the market in my area, the property was competitive priced at auction and all went accordingly exactly how he described it. His guidance and knowledge were invaluable through the process right down to details like setting a sales note with the solicitor. All within a month - from initial contact to listing, auction day and sold well exceeding my reserve price. This is why I chose to avoid the traditional (slow) estate agents and sell directly through auction. I'm glad I chose McHugh & co.
Jared · 25 June 2024
★★★★★ 5/5
GoogleExcellent experience from start to finish from the auctioneer. Especially Marino Costi, he was experienced, knowledgeable and just a very down to Earth in all conversations. Couldn’t recommend the auctioneer more for a future sale and would definitely recommend Marino to future clients as he was exceptional at all times.
Kamran · 24 July 2025
★★★★★ 5/5
GoogleI found my dream home through McHugh & Co’s auction. James and the team provided exceptional service every step of the way, professional, attentive, and supportive throughout the entire process. I highly recommend anyone looking to purchase a property to explore McHugh & Co’s listings.
Alice · 20 September 2025
★★★★★ 5/5
TrustpilotI found my dream home through McHugh &…
I found my dream home through McHugh & Co’s auction. James and the team provided exceptional service every step of the way, professional, attentive, and supportive throughout the entire process. I highly recommend anyone looking to purchase a property to explore McHugh & Co’s listings.
Alice · 19 September 2025
★★★★★ 1/5
TrustpilotAvoid dealing with McHugh & Co
Avoid dealing with McHugh & Co. especially if you have no experience buying on auctions. They work with some seriously dodgy sellers and their legal pack is like a minefield - especial "special conditions" part. Buyer will end up paying ALL seller's fees and more ( buyer even pays seller for things like EPC ...). They don't use digits when mentioning additional costs hoping that potential buyer will miss that part. There will be over £15K additional fees for a buyer + regular fees that you would expect when buying on auction. They do not issue any invoices or receipts, how this is even legal? Properties are not even registered in sellers name. Guide price is a joke, bidding actually starts £10k above the gp. They keep extending auction time by 2min, by 10min, by 5 min - at the end auction ended 40 min late. There is so many things wrong with this place its scarry, stay away unless you really know what you're doing.
Dagmara · 22 May 2024
★★★★★ 1/5
TrustpilotHidden fee's contained .... Buyers beware
Hidden fee's contained in an updated addendum pack for a small premises released just before an upcoming auction meant the hidden fee's contained in the terms were likely to be more than the cost of the purchase. Told this was normal by member of their team when I queried, but I can definetely say this is not the norm and lends one to be reminded of say 'let buyer beware' when purchased at their auctions.
Michael · 9 February 2026
★★★★★ 5/5
GoogleSelling with Mchugh & co has been a breeze. However, it would not have been so without the expert help, guidance and patience of Marino Costi. The reasons for auctioning property are often complex and my brother and I were clueless on how to proceed but Marino guided us through the process and organised all that needed to be done. We had a very successful outcome. Thank you Mchugh & Co and thank you Marino.
Rob · 25 July 2024
★★★★★ 5/5
GoogleWe have just completed on our first property with the help of McHugh and Co. Our estate agent Shemsi Jashari was incredible - answering all our questions (of which there were a lot) and our calls whether they were inside or outside of office hours. 10/10 from us!
Sophie · 23 July 2025
★★★★★ 3/5
GoogleHidden fees😢
For a £100K property, buyers can face around £9,500 in extra fees on top of the price, including the buyer’s fee, buyer’s premium, seller legal/auction fee contribution, search fees, and drafting fee.
Auctioner website only highlights £1200 fees. Other all fees are hidden in special terms and conditions which is not fair.
Special conditions strongly favour the seller, so buyers should get legal advice and read the special terms and conditions carefully, especially clauses 10, 15, and 22, before bidding.
This is very good plateform for professional buyer in my opinion.
I request to Auctioneer should treat buyers fairly and show all fees clearly in numbers, like the advertised auction fees.
AHSAN · 24 December 2025
★★★★★ 5/5
GoogleExcellent service from start to finish , Mchugh helped sell my property quickly and efficiently. Special mention to Marino Costi who is professional and excellent to deal with, I would definetly recommend
Aidan · 15 November 2025
★★★★★ 5/5
TrustpilotExcellent Service
As a first-time seller using a property auction, I had a very positive experience. Marino explained everything clearly from the beginning and kept me informed at every stage. I was delighted with the service and the outcome, and I would happily recommend them to anyone considering selling their property at auction.
Yvette · 4 July 2026
★★★★★ 5/5
GoogleMarino was amazing, very professional very polite it was a very stressfree transaction from start to finish couldn’t thank him enough
Thomas · 16 February 2026
★★★★★ 5/5
GoogleMchugh and co recently sold my property i cannot thank you enough for your support and help especially Marino costi who could not have been more helpful throughout the whole process . Great job. Thank you.
Androulla · 19 September 2025
★★★★★ 5/5
GoogleI wanted to highlight the exceptional service we received from Marino. His guidance, support and attention to detail were invaluable in making a significant difference. He was always friendly, professional, and kept us well-informed every step of the way. I highly recommend Marino to others for his outstanding service. Thank you, Marino, for everything you've done for us. We are incredibly grateful!
Suni · 3 November 2024
★★★★★ 5/5
GoogleDear James and the team
Thank you all for being courteous, polite and prompt with answers to my questions.
You were flexible and helpful and solved my four year battle with unscrupulous developers.
You obtained a great price for our property and your after service was quick and efficient in giving me the monies from the auction.
I wish you all well and would recommend this way to sell.
kind regards
Mrs J Stanton
Jane · 24 October 2020
Agent replied · 23 October 2024
Dear Mrs Stanton, thank you for your kind words. We are glad to hear that you are happy with the service received and we wish you the best in your future endeavours. Thanks, McHugh & Co.
★★★★★ 1/5
GoogleSTAY AWAY !!
I recently bought a property from this company, I specifically called up to ask what their charges were, they confirmed it’s only “1 thousand pounds”, that sealed the deal for me but to my utter shock once completion took place I was presented with a fee of £6650 ! This company is a con and I would never buy from them again !
Gurpreet · 9 March 2025
Agent replied · 23 October 2024
We are sorry to hear that you feel this way. We would like to clarify that the seller fees you refer to are not associated with ourselves and are paid to the seller’s solicitor on completion. We state in our buyers guide and on every lot … More
★★★★★ 5/5
YellSmooth Process
Really pleased with how smooth and efficient the whole process was at McHugh & Co. Everything was clearly laid out from the start, and there were no surprises along the way. The overall experience felt well thought out and genuinely fair. Would definitely recommend!
ElishaN-4 · 19 May 2025
★★★★★ 5/5
GoogleI can't recommend McHugh highly enough. They guided me every step of the way with excellent communication, sensitivity, respect and wise counsel. A special thank you to Marino for his mentoring and bravely fighting back 50yr old cobwebs and dust to read the metre for me.
Geoff · 24 October 2023
Agent replied · 23 October 2024
Thank you for your feedback! Marino is a valued member of the team who prides himself in the going the extra mile. Thanks, McHugh & Co.
★★★★★ 1/5
TrustpilotWhy does McHugh move the end auction…
Why does McHugh move the end auction times? Never had this before and sense underhand activities. Using preceding lots overrunning as an excuse when everything is electronic is very suspicious. Not trustworthy.
The reply below regards T&C’s is not a reflection of what happens. No bids was placed like in the T&C’s and yet the clock keeps moving further away. Only if a bid happens to stop snipping unlike eBay it states with the process be moved by just over a min. Nobody bid and yet the clock gets moved all the time. No other property auction does this. Sorry, the T&C’s are very misleading.
Please do not take my review offline. McHugh called me to advise why they do it because apparently there own system cannot cope with so many properties all ending at the same time. So like I said, why put so many with the same start time. We know why they really do it - so if no bids and another bidders misses out on another property, they then move onto another property to bid as the clock keeps pushing away. They also advised eBay does the same - but they do NOT do the same. I will say it again to refresh this post in case Mchugh want it removing. BE VERY CAREFUL using this auction company as the goal posts WILL move
Mark · 26 March 2024
Agent replied · 23 October 2024
Dear Mark,
The bidding extension window is an important part of the online bidding process. It allows bidders time to bid again if they wish to do so.
This information is clearly detailed in our online buyers guide which is on multiple pages of our website. When registering for the auction, customers will receive a copy of this.
If you have any further queries going forward, please contact me to discuss by e-mailing sean@mchughandcompany.co.uk
McHugh & Co.
★★★★★ 5/5
YellGreat experience
Had a decent experience with guys. The team was good and helped along the way. There were a few hiccups but those were handled well by the team. I wouldn’t hesitate to recommend them.
UjjwalP-1 · 2 June 2025
★★★★★ 5/5
GoogleWould always recommend McHugh&Co. paperwork Process is nice and smooth. Thanks to all the team who's working behind the scene. Shemsi Jeshari is incredibly supportive. Would 100% recommend
Basir · 2 August 2025
★★★★★ 5/5
GoogleMy two friends and I couldn’t be more grateful to the McHugh team and especially Shemsi.
The most sensible and effective agent we’ve met. Precise and always ready to answer our queries no matter the time or day of the week. Our rental was a difficult one but thanks to him we found a lovely landlord and a beautiful flat in a very nice area.
He made everything possible to give us the possibility to get flat in a fast, reliable and professional way.
We couldn’t thank him and McHugh enough!
Melania · 24 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.