1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
Trusted Agent profile · Camden
Marsh & Parsons Camden reviews
★★★★★
1,137 reviews across 2 platforms
27 Parkway, London, NW1 7PN, Camden, NW1 7PN
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Camden, at 27 Parkway, is rated 4.3 out of 5 across 1,137 reviews on two platforms, including 324 Google reviews rated 4.8.
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Reviews
Every review we hold for the Camden office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Agent replied · 25 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
TrustpilotAmazing service
Agent replied · 25 May 2026
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleBest agency I contacted, got my flat in 1 week, everything was very quick and clear and helped me for everything - Very personalized for the customer - Very professional
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Tara, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
TrustpilotQuick and easy process with Charmaine
Rating only, no written review.
Agent replied · 22 February 2026
Dear Adam, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotOWAIN IS AMAZING!
Agent replied · 22 February 2026
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
5/5
GoogleIt is a pleasure to work with this office,ably headed by Enna-Mae Assiter. Smooth communications and timely responses to our questions - thank you!
5/5
GoogleRating only, no written review.
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
1/5
GoogleThey are nice to your face when renting you a property, but agressive and only money focused after that.
5/5
TrustpilotLucy is the best!
3/5
GoogleThere's a total hottie brunette who works in here, but I can't remember her double-barrelled name.
5/5
TrustpilotHigly professional and reliable
Excellent service!
Agent replied · 22 October 2025
Dear Marco, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleRating only, no written review.
Agent replied · 9 August 2025
Dear Beth, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Marsh & Parsons Camden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
