Marsh & Parsons Camden reviews

★★★★★ 5/5

Google

Very good experience with Marsh and Parsons, Rishi was very helpful and lovely to deal with!

Pauline · 23 December 2025

★★★★★ 1/5

Trustpilot

If there were an award for the most…

If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a stark warning to anyone considering engaging with Marsh & Parsons for their letting needs.From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.The supposed "professional clean" boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility, sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.

Shaun · 20 March 2024

★★★★★ 5/5

Google

Our agent Kellan Sherratt has been FANTASTIC. Fast, fair, patient and easy to communicate with. 5 stars!

Aimee · 3 December 2024

★★★★★ 5/5

Trustpilot

Exceptional service- thank you Marsh and Parsons

I don’t usually write reviews, I felt compelled to on this occasion because the service has been exceptional.

Susie · 14 April 2026

★★★★★ 5/5

Trustpilot

Rachel Patient and Ash Hutchings

Both Rachel Patient and Ash Hutchings were super helpful. Gave me all the answers I need in a timely manner. Both were super friendly and easy to work with.

Danielle · 9 May 2024

★★★★★ 5/5

Google

Pleasant experience overall. Alice was prompt and efficient in setting up the viewing for us. Emmanuel was extremely helpful and courteous. Helped with answering our questions and seemed to understand what we needed. Would definitely recommend their services

Fareed · 26 October 2023

★★★★★ 5/5

Trustpilot

Great support

The M&P team has always sorted out very quickly any issues we had with the flat we rent with them. The team, led by Baran Mehmet, was quick and spot on helping us when necessary. Higly recommen them.

Americo · 15 October 2025

★★★★★ 5/5

Trustpilot

Trusted & professional property managament

Very prompt responses and our concern was resolved in merely a matter of hours. Phoebe has been great over the years and has assisted with various matters with the utmost professionalism and timely responses.

Lubna · 22 January 2024

★★★★★ 4/5

Trustpilot

A big thanks to Helen Moseley in…

A big thanks to Helen Moseley in Marsh&Parsons Askew Rd branch. She went above and beyond to help me with the sale of my flat in St Elmo Rd W12 - very good, nice, kept me informed and helped get the sale over the line 😊👏

LOUISE · 5 March 2023

★★★★★ 5/5

Trustpilot

Great service

Baran has been really attentive and helpful during all our tenancy changes. Great service, highly recommend

Carla · 6 December 2024

★★★★★ 5/5

Google

Had an inquiry regarding a 2 bed property and spoke with Jaina, she was very helpful and gave me all the information I needed. Will be contacting and recommending her in the future !

Melissa · 20 November 2025

★★★★★ 5/5

Trustpilot

Kyrsten was very helpful and attentive…

Kyrsten was very helpful and attentive with addressing any issues we have been having with our flat!

Kristina · 19 November 2024

★★★★★ 5/5

Trustpilot

Satisfied agent doing a good job

I wanted to be sure the agents are doing their job to my satisfaction, So far I am happy to say that is the case, and I am happy to let the agents continue to do so.

Vidur · 22 October 2025

★★★★★ 5/5

Trustpilot

Elisabeth has solved all of our…

Elisabeth has solved all of our problems to a high satisfaction for us and the landlord. Everything was answered and solved in a short time. We are very happy.

Michele · 29 April 2024

★★★★★ 5/5

Trustpilot

Excellent communication with Property…

Excellent communication with Property Manager, Finnley who resolved a sensitive issue over a 2-week period.

Mark · 28 April 2026

★★★★★ 5/5

Trustpilot

Derbhla has been super helpful!

Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!

Poppy · 17 June 2024

★★★★★ 5/5

Google

Rishi is an amazing agent, I managed to buy the flat of my dreams! He was always professional, polite and replied promptly whenever I needed to contact the sellers during and after the buying process. Thanks Rishi!

Helen · 26 October 2023

★★★★★ 5/5

Google

Rishi was fantastic. He provided great support and guidance through this process. We’ve dealt with a lot of agents across this process but he's confirmed to us that Mash & Parsons are just always a level above.

Nafez · 26 October 2023

★★★★★ 5/5

Google

We recently purchased a flat through Marsh & Parsons and were very pleased with our experience. Rishi has been an amazing agent. Always very responsive over the email. Knew a lot about the flat we were buying.

Giorgi · 26 October 2023

★★★★★ 5/5

Google

Rishi and Martin provided high levels of professionalism and dedication. They were incredibly accommodating and hard working. (Seller)

Y · 2 April 2026

★★★★★ 5/5

Google

Phoebe is a phenomenal agent. I found her advice helpful in deciding important things about the house. She understands market dynamics, is friendly and considerate.

Utkarsh · 27 June 2024

★★★★★ 5/5

Trustpilot

Change on tenants

Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed

Nelson · 16 January 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.

Mitch · 30 January 2024

★★★★★ 5/5

Google

Fantastic staff, eager to help & super professional. Would recommend for anyone looking to let/sell their property. Special thanks to Georgie Green for all your help!

Isabella · 28 May 2024