Trusted Agent profile · Camden
★★★★★
1,613 reviews across 2 platforms
58-62 Heath Street, Hampstead, London, NW3 1EN, Camden, NW3 1EN
Part of Knight Frank, see every office.
Knight Frank's office in Camden, at 58-62 Heath Street, is rated 4.9 out of 5 across 1,613 reviews on two platforms, including 166 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Knight Frank Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst time with Knight Frank
First time with Knight Frank. Great experience! Ellie was my agent and I had to find a new home quickly, and she made that happen. Great communication no issues whatsoever!
Thank you Nic, your feedback is much appreciated. I am glad we could get you moved in so quickly and smoothly.Ellie
1/5
TrustpilotKnight Frank THE WORST EXPERIENCE EVER
AVOID AT ALL COST. If we had an option of 0 star or - something that would have been more accurate. If you don’t want to be out of your pocket pulling your hear out in stress and anxiety caused by the Knight Frank stay away from them, especially the Belgravia office! The worst experience ever!! Went with them thinking they will be professional, though they made me upset and cry from the start! They gave us the tenant that didn’t pay the rent, had ruined the apartment, would not leave after notices were given and served and KFrank team haven’t lifted a finger or a phone to help!. What’s more have avoided our calls on most occasions! Their so called “professionalism” that I hoped for and have decided to go ahead with them went as far as to check the landlord asking what they even should not, but did nothing on the foreign tenant! When we managed to get the “tenant “ out after the 5 months battle Knight Frank in its already established fashion now refused to release the deposit to the landlord, though the apartment was trashed and the landlord was left around £40k out of pocket in unpaid rent and legal fees and the tenant confirmed not once, but a few times writing to us that he agrees for the landlord to keep the deposit! When we finally managed to get the deposit released Knight Frank pocketed it! Simply unbelievable !!! Aside moral and ethical considerations, Are they even legally allowed to touch the deposit!?! Isn’t that betwedn the landlord and tenant only!!??! Plus they took their fees at the front! After all, as we all know, they are in charge of the client account and did not release the first rent money without pocketing their part first!!! Ok But the deposit?? And after everything above said! All they care is to pocket your money no matter how or where and when! How you get on, is not their concern at all! Just stay away and save yourself a headache to say at least.
Dear Azjida, We are really sorry to hear about your concerns around your experience. Should you wish to disuccs this further please contact compalints@knightfrank.com.Please accept our apologies again. Knight Frank
5/5
TrustpilotThe recent tenancy renewal for my RAR apartment
The recent tenancy renewal for my apartment in RAR was dealt with super quickly and with the upmost professionalism. I feel that both my position and needs was understood by Laura and she helped support me in extending my tenancy. Huge thank you to Laura Heron x
Dear Gemma. Thank you so much for taking the time to write this kind review. It has been a pleasure helping you and I am delighted that you have been able to extend your tenancy. Wishing you all the best, Laura
5/5
Trustpilot**Exceptional Service and Professionalism from Knight Frank**
I recently had the pleasure of working with Knight Frank to find tenants for my property, and I couldn’t be more impressed with the level of service and professionalism I received throughout the entire process. From the very beginning, their team went above and beyond to ensure everything ran smoothly.A special mention to **Angharad**, **Beth**, and **Jamie**, who each played a crucial role in making the process stress-free. Their communication was clear and timely, keeping me updated at every stage, and they demonstrated exceptional knowledge of the market. They took the time to understand my specific needs and found tenants who were a perfect fit.The professionalism they displayed, coupled with their friendly approach, made the entire experience a positive one. Knight Frank delivered exactly what they promised, quality tenants and a seamless service. I would highly recommend them to anyone looking for property management or tenant sourcing. Thank you again, Angharad, Beth, and Jamie, for your excellent work!
Dear Reju, thank you for your very kind review. It has been a pleasure finding you a long term Tenant, and we are delighted it has been the perfect fit for you. We look forward to working with you for many years to come. Best wishes Angharad, Jamie and Beth, Elmbridge Lettings
5/5
TrustpilotI recently had the pleasure of working with KF Property Agent to find tenants
I recently had the pleasure of working with KF Property Agent to find tenants, and I couldn't be more satisfied with their service. The team was incredibly polite and professional. They responded to my inquiries promptly, ensuring that all my concerns were addressed in a timely manner. What truly stood out was their ability to answer my questions thoroughly and accurately, providing me with the information I needed as a landlord. Their attention to detail and commitment to client satisfaction is commendable.
Thank you ever so much Connie for your brilliant review. We are thrilled the team has been able to assist you. Thank you!Knight Frank
5/5
TrustpilotPhillip Dunn
10/10. Phillip has been looking after our property and tenant throughout the time he server as our manager, particularly for someone who is not living in the country most of the time, his level of service and time respond is just prefect.
Dear Anna,Thank you for kind words, it has been a pleasure to look after your property and I wish you well for the future.Phillip
5/5
GoogleJoao Franco recently helped me secure my dream flat in Hampstead. He is very responsive and knowledgable about the area and I would highly recommend him to anyone looking for a nice flat in NW3.
Hi Ember, thank you so much for your wonderful review. It was a pleasure helping you secure your new flat in Hampstead and I’m delighted to hear it’s your dream home. Wishing you all the best as you settle into NW3! Joao
5/5
TrustpilotVinnie from Renewals
Vinnie has been very helpful in my recent renewal with tenant . She has provided very up to date market info and also get a good renewal terms for me . Good work Vinnie . Tks a lot
Dear Edward,Thank you for the lovely review.It has been a pleasure to assist you in your renewal.All the best.Kind regards,Vinnie
5/5
TrustpilotHad a great experience using Knight…
Had a great experience using Knight Frank, Summer White was incredibly efficient and knew straight away what me and my family were looking for property wise. She quickly solved our issues and has great communication. Happy to work with her again and also recommend her to friends.
Dear Clarke, Thank you for your kind review. I trust you'll thoroughly enjoy your new home, I look forward to working with you again in the future.Best wishesSummer
5/5
TrustpilotAva Ho , property manager review
Ava Ho is our property manager. Since she came on board, we get excellent service and she always follows up on issues diligently .
Hi Ms Poon Thank you very much. I am always happy to assist. Best regards, Ava
5/5
TrustpilotDaniel Lloyd has been our property…
Daniel Lloyd has been our property manager and has professionally and efficiently handled all the teething issues that arise during a tenancy handover making our experience with Knightfrank incredibly positive! We have had great communication and follow through on his behalf
Thanks, you so much Anna for the review. I look forward to working with you throughout the duration of your tenancy. Fingers crossed all the repairs are now completed. All the best Dan
5/5
TrustpilotExcellent service
Having moved several times in the last few years, this is the first time that we have used Knight Frank to help us find a rental property. In comparison to every other rental agent this has been by far our best experience. Katie (Shaw) has helped us every step of the way. Due to personal circumstances there has been rather a lot of extra administration required but Katie has helped this go smoothly. We are so excited to be moving into our new home next week and we are very grateful that Knight Frank has been such an easy company to work with.
Dear Jemima,Thank you very much for such lovely feedback, I’ve really enjoyed working with you and I am so pleased I was able to help you find your new home. Good luck with the move!Best wishes,Katie
5/5
TrustpilotElla Kae has been a huge help as our…
Ella Kae has been a huge help as our property manager, so far everyone who has worked with us has been great and Ella is no exception to that.
Thank you so much for your lovely feedback! It has been a pleasure working with you, and I’m glad I’ve been able to help as your property manager. I’m delighted to hear that your experience with our team has been positive so far, and I look forward to continuing to assist you.Ella
4/5
TrustpilotCatrin Baker has been excellent…
Catrin Baker has been excellent recently in hopefully sorting out a leak in my flat - I really appreciate the time she has put into it so far.Thankyou Catrin.
Dear RobThank you for your review. It was a pleasure to be able to resolve the leak for you with as little disruption to the tenants as possible.Kind regardsCatrin
5/5
TrustpilotOlly Hayden was fantastic from start to…
Olly Hayden was fantastic from start to finish, viewing arranged quickly, very communicative and kept me in the loop at all times - he couldn’t have done more in helping me to secure a beautiful property.
Thank you for your lovely review. It was a pleasure working with you and should you require any assistance in the future, please do not hesitate to reach out.
5/5
TrustpilotWe had a pleasant experience working…
We had a pleasant experience working with Ms Sophie Alexander of Knight Frank. We went to her with our requirements and she created an extensive list for us to review and was accommodating in arranging viewings at short notice. We flew down for a week to settle our housing ahead of our move and she made efficient use of our time. She even went above and beyond by shortlisting places outside of her domain. Would highly recommend using her for your rental needs.
Hi Timothy,Thank you so much for your kind message, I wish you and Marissa all the best in future with your big move to London!Best wishes,Sophie
5/5
GoogleI’d like to express my gratitude to Tom Kimberley for his assistance in helping me secure a new apartment in Hampstead. Tom was upfront & proactive right from the beginning, and possesses excellent communication skills for talking through the process. Tom was happy to show me around the property several times which I appreciated and always had time to answer any questions. I would highly recommend Tom for his professionalism and high level of service.
Thank you for your kind words.
5/5
TrustpilotMy property manager
My property manager, Ms Jocelyn Zhang, has been super responsive and attentive to my concerns in particular about utility bill payments and check out procedures. She is experienced and skillful in handling tenants.We are very pleased with her professional service and work ethic! Thank you Jocelyn!
Dear Jacqueline,Thank you for your kind words; it is a pleasure to manage your property. I will continue to provide the same service. If you have any queries, please do not hesitate to contact me. Kind regards,Jocelyn
5/5
TrustpilotRenewal Agreement - Brigette
I recently had to renew an agreement with a tenant. Brigette from renewals helped me through this process; everything was easy and well thought out. Brigette helped coordinate with the lettings teams, was transparent, quick, and clear with her communications, and completed the renewal without a problem. Thank you Brigette for your help with this and for making this process easy.
5/5
TrustpilotVery attentive and efficient service
Brigette from Renewals was absolutely essential in the negotiation process, as we were trying to renew our lease. Very responsive, supportive and managed to get us the contract incredibly quickly! Highly recommend
Dear MonicaThank you for your kind words and your phone call. I truly appreciate it and it has been lovely working with you on this renewal as well. Kind regardsBrigette
5/5
TrustpilotAbsolutely nothing but praise for…
Absolutely nothing but praise for Knight Frank. Me and my Family were moving in together for the first time and Sarah was so incredibly patient and helpful!! We honestly could not be happier. Thank you so much Sarah, you’re a star!!
Thank you Mr Sandhu! I wish you much happiness in your lovely new home.
5/5
TrustpilotProblem solved quickly
Thanks for swiftly handling an appliance issue in the flat. Landlord's agency resolved the matter quickly and all works well now. Very efficient communication with the agency and contractor via a web portal.
5/5
TrustpilotGreat service
Great service, efficient communication and speedy resolution. Many thanks to Rishi for the quick turnaround on a Friday afternoon and we really appreciated the promptness and professionalism of Walid and team who put all the paperwork together in a matter of days. Job well done!
Thank you Ciprian. It was a pleasure assisting you. Walid
5/5
TrustpilotI had an amazing rental experience with…
I had an amazing rental experience with Knight Frank. Despite the previous tenant being reluctant to move out, Jason，Konrad, Lawrence and nicole from Knight Frank continuously supported and helped me over the course of two months to ensure that I could secure this apartment. They worked hard to make sure the previous tenant left as close to the agreed time as possible, cleaned the apartment thoroughly, and provided prompt and helpful responses to all my inquiries. I am truly grateful for their dedication and professionalism. I highly recommend them to anyone, and I hope they continue to offer such excellent service to more tenants in the future.
Thank you William for such a thoughtful review. We are incredibly grateful that you took the time out to leave us a 5-star review and are glad that everything worked out well in the end. We will share this with the team to let them know to keep up the amazing work.
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Tell us what you need and we'll put you in touch. Knight Frank Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
