Trusted Agent profile · Camden
★★★★★
1,855 reviews across 3 platforms
199a West End Lane, London, NW6 2LJ, Camden, NW6 2LJ
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Camden, at 199a West End Lane, is rated 4.4 out of 5 across 1,855 reviews on three platforms, including 238 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward West Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotWonderful support from Darren and Alicia at the Brockley branch
We purchased a house from KFH and had the most wonderful service from Darren Tait and Alicia Grice Sinclair. Darren kept calm throughout the whole process (over 7 months!), regularly provided updates and followed up with the top and bottom of the chain. This move would not have been possible without their hard work and dedication. Thank you Darren and Alicia!
5/5
TrustpilotJess and Naomi are great to work with
Jess and Naomi are great to work with - highly recommend. At the Earlsfield branch, Jess and Naomi have been brilliant to work with - always going the extra mile to make renting out a flat as straight forward as possible. They are very much appreciated.
5/5
GoogleThank you to Elliott, Abida and Rebecca at KFH West Hampstead for your services in securing tenants so swiftly for my flat, especially given the current market conditions as a result of the pandemic. I was particularly pleased not to suffer a void period. I found Elliott to have a very professional and gentlemanly manner and he was very prompt at getting back to me and dealing with my queries. The only constructive points of improvement I would note are: 1. For the KFH T&Cs to be updated so that the pages that make reference to commission rates are all consistent; and 2. I found the tenants’ referencing not to be as useful as I expected. The apportionment of rent between the two tenants to ensure affordability was arbitrary and not helpful to a Landlord as was the guarantors reference checks. One guarantor was on a zero hours contract but was still noted as an appropriate guarantor by the referencing company. Overall a really positive experience with KFH staff. I would recommend their services.PositiveResponsiveness, Professionalism
5/5
TrustpilotHouse Sale …
I really appreciated the communication i had with the team, especially Harry. It was timely and never pushy . He kept to all the deadlines he promised and I appreciated his direct and open way of dealing with me . I felt very supported and he made sure that the stress was minimal.I would 100% recommend dealing with Harry from KFH
3/5
TrustpilotKINLEIGH FOLKARD AND HAYWARD let…
KINLEIGH FOLKARD AND HAYWARD let themselves down badly with their communication skills particularly when dealing with Landlords. Whilst the staff have very clear strategies to follow there communication skills needs a great deal of improvement.However, with patience and persistence the barriers are broken down and the right resolutions are found to the satisfaction of all parties
2/5
TrustpilotWe signed an agreement with KFH in…
We signed an agreement with KFH in August for letting of our apartment. The initial response was excellent. Ben Rayner was the contact person and he was very cooperative. Tenants were found and they moved in the property on 9th Oct. Since then, the service provided by KFH is disappointing. We were repeatedly asked for provision of sofa which we mentioned will take two weeks even before the tenants moved in. Now i am waiting for the Council tax to be transferred to the tenants name but still it is being deducted on 1st Dec from my account Same is the matter with utilities. I e mailed Sophia Tobin on 17th Nov to sort this issue out but received an automated reply that she is out of office and will be back on 22nd Feb.2022 Does that mean that for next three months no one would look after her work and look at the issues raised by clients.I would expect some one from the office to contact me and let me know what is happening about council tax and utility bills. I hope this will explain my dismay and the poor evaluation.
5/5
TrustpilotThe brilliant team at KFH Dulwich Village
Sylvia, Sharon and the team at KFH Dulwich Village were incredible. Thoroughly professional, responsive, fun to deal with and true to their word. Spot on valuation and we had three offers within 10 days on our cottage in Casino Avenue. The kind of people who give estate agents a GOOD name!
5/5
GoogleKam and the team at KFH West Hampstead have been incredibly helpful in my property search. Kam has been super helpful and it’s been great working with her. I would definitely recommend her if you are looking to rent a property in the area!
5/5
TrustpilotSawan Shah - Best mortgage broker ever!!
My wife and I used this service to obtain a mortgage, and we were assisted by Sawan Shah. Sawan is truly a professional and kind person, very patient in explaining each step to us in a way that we could easily understand. But most importantly, he did his job efficiently, and we successfully completed our search for a lender. Thank you very much, Sawan!!
5/5
GoogleExcellent service from KFH. We have been working with them over last few years all the way from buying our first house to a recent letting. Very professional and trustworthy. James Boal has been super knowledgeable and I really trust his judgement. Overall a very pleasant and knowledgeable team.
5/5
GoogleThank you to Elliot for his help in our property search. His professionalism, attentiveness and personalability made our search alot easier. Although, we didn't end up renting via KFH, that in many ways reflects the strength of this review. If you are looking for security, support and confidence in your search contact Elliot. One thing is for sure, it has certainly provided me a first port of call for our next move in NW6. Thanks Elliot & KFHPositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe rentals team at KFH in West Hampstead always attract great quality tenants and are extremely professional and helpful in organising the whole process from the paper work to the practical necessities when a new tenant moves in - making sure both sides are well looked after and kept up to date with all eventualities. Kelly Duffy was an absolute star during my recent new tenancy which involved a lot of rescheduling due to ongoing works - it all worked out very well in the end. Thanks Kelly !PositiveResponsiveness, Professionalism
5/5
GoogleI had the pleasure of working with Alex over multiple projects. Being new to property investment, Alex's impartial advice, honesty and personalised approach was a crucial factor in completing the purchase of 3 properties. Alex was easily contactable, time efficient and even worked outside of his normal hours to try and assist. I am extremely grateful for all his hard work especially given the external pressures of the pandemic and stamp duty holiday. I look forward to working with him again on any future project.
5/5
GoogleWe had a great experience with KHF West Hampstead and Kelly Duffy has been our main contact as Letting Negotiator. We really appreciated her professionalism, and her availability as she replied to all our questions effectively during the process. In the meantime, we get our new sweet home in very quick way thanks to the reactivity of Kelly and her colleagues. She recently moved to the new Queen's Park KFH branch and we are sure they will meet a lot of success with her in their team.PositiveResponsiveness, Professionalism
5/5
GoogleWe recently rented our mansion block apartment through KFH and the level of service, communication and professionalism was world class. Both Kelly and Rebecca are smart and experienced within lettings and guided us through a lot of the process which was new to us. This was key for us as we work full time in busy jobs and time isn’t on our side. They were able to find fantastic tenants within a week and all viewings were great potential tenants. Highly recommend and thank you Kelly and Rebecca.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJamie Maguire was assigned agent from KFH West Hampstead, from the moment we met, I knew Jamie will be the person I purchase my new apartment through. He was ambitious, had the drive and very charismatic. He maintained an excellent relationship with myself, his communication was brilliant and extremely responsive. It was a 6 months journey and we came across some hurdles, as expected, but he continued with managing all parties that were involved to keep the wheels turning. I am extremely happy with my purchase and even more so for the experience. I look forward to working with KFH ( Jamie ) in the future.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent! As a seller I could not recommend this branch enough! The team were responsive, professional and went above and beyond to make sure that our buyers and we were happy! Our flat was under offer within 3 weeks which is excellent given the current climate. Joe Newson was fantastic and gave us his support right up until the very last day. They made what was a very stressful process a whole lot easier. This is the only estate agent to go to in West Hampsted and surrounding area!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat professional service
We recently sold our two bedroom flat via the Acton branch. Through the whole process, Rossen was professional and knowledgeable. He always provided timely updates and was able to smooth communications between buyers, sellers and solicitors. We would not hesitate in recommending KFH.
5/5
TrustpilotA helpful and happy house buying experience
I found the process of purchasing a property with KFH smooth and relatively easy. Especially as we were relocating back to the UK. We therefore had a few extra needs and requirements but they were handled professionally and personally by John and the team to help get everything over the line in a timely manner.
5/5
TrustpilotOutstanding
Outstanding! Danica Macnab is everything you wish for in an estate agent: friendly, high professionalism and experience, kind and caring approach. Her expertise and knowledge put me at ease during the renting process. She has been amazing from start to finish. Couldn't recommend her highly enough! Danica and her team at Kinleigh Folkard and Hayward Muswell Hill branch. Thank you so much!!!
5/5
TrustpilotKFH got me the best price for my property.
I sold my property at the beginning of February through the Highgate branch of KFH and have nothing but praise for Shaun Cunningham and his team. They were professional and helpful throughout and also got me the best price for my property. I would definitely recommend KFH to anyone looking to sell their property.
5/5
GoogleMy experience with KFH West Hampstead was a seamless process, all thanks to my super estate agent Aneurin Newcombe. Such a thoughtful gentleman and was there for any inquires about the process. Honoured with the experience I had with him in regards to the house hunting, will definitely recommend for all future inquires to further my housing portfolio.
5/5
TrustpilotSold my house through KFH Balham
I sold my house through KFH Balham. The team were polite, presentable and knowledgeable. Viewings were conducted efficiently with plenty of notice. Joel, who found me my buyer was excellent at keeping on top of the transaction and seeing it through to a successful conclusion.
5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Victoria and Natalie who, as usual, have bee very helpful and professional helping to find tenants. Also, if I have needed advice on anything they have always been there with up to date legislation rules and regulations and general advise. The staff at KFH always go the extra mile to help. I have been dealing with KFH for 20 years and have never been disappointed with their work ethics.
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