Trusted Agent profile · Camden
Verified
★★★★★
2,024 reviews across 3 platforms
38 England's Lane, Belsize Park, NW3 4UE, Camden, NW3 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Camden, at 38 England's Lane, is rated 4.4 out of 5 across 2,024 reviews on three platforms, including 408 Google reviews rated 4.8.
408
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
1,598
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleGiulia has been an absolute pleasure to deal with and has gone out of her way to make the transition as smooth as possible for us. She has been highly professional, honest and swift in all our interactions. We are very grateful for her support.
5/5
GoogleIm on the otherside of the globe and needed someone I could trust to manage our property 100%. The team we're swift and laser focused on getting us the result we wanted for our rental and I've not had to worry about a thing since.
5/5
TrustpilotKFH lettings
As first time renters we have had quite a bad experience with prospective landlords while looking for a short term let but Alex DaSilva from the Streatham Hill branch has done his best to ease the disappointments we have had and has pulled out all the stops to find suitable accommodation for us in our time of need. He has worked diligently on our behalf and come up trumps. Thanks again Alex.
5/5
TrustpilotAlice Deyermond
Alice Deyermond, Sales Assistant Manager was very supportive and helpful. We are very happy with the service that she provided to us. Sumudu and Aadhil from Muve Conveyancing
5/5
TrustpilotFrom start to finish we had wonderful…
From start to finish we had wonderful service from Ramsay Mintah and his team. When problems arose they were always available with wise advice and help.We could not possibly have asked for more.
1/5
TrustpilotUntrustworthy and Awful company
Untrustworthy and awful company. Do not rent from KFH ever and particularly a managed property. The management team are appalling and the staff turnover is unbelievable. Any works required to the property took months and some were never done. At the end of the tenancy our security deposit was held for a month (for no good reason and industry standard being 10 days) at which point we were told the landlord wished to retain two thirds of our deposit (having completed on the sale of the house the previous week). The house was in awful repair when we took it and the items listed to justify the retention were already there at the beginning of the tenancy, beyond our control / wear and tear or completely overpriced for repair by KFH. The management team, and Jonathan Munoz in particular, are obstructive and untrustworthy and we will be picking matters up with TDS and ARLA accordingly. Avoid KFH at all costs.
4/5
TrustpilotKFH Catford - would recommend!
Quick sale with a committed team!Took the stress out of the process.Thank you to Tate & the team.
1/5
TrustpilotAwful estate agents
We purchased a flat with KFH Peckham this summer. The sales director Jason harassed us with constant calls for updates, telling us the vendor was asking him to be updated, when I had the vendors number and knew they were not asking KFH for updates as I was keeping them completely up to date. KFH also neglected to email us when we requested they do this instead of constantly calling us and interrupting work and even on holiday, when we'd specifically told them not to contact us because we were on holiday. Rude, unprofessional and made the whole process way more stressful than it needed to be. Glad I no longer have to deal with them, and wouldn't choose them to sell my property with.
5/5
TrustpilotThank you Leon for helping us secure…
Thank you Leon for helping us secure the flat at BPS. It was a bit or a rollercoaster but you helped every step of the way. Thank you!
5/5
TrustpilotEast Dulwich Office - Great Rental Experience
Marina at the East Dulwich office has been amazing in helping us secure a rental property in the area. She was friendly and outgoing from our first enquiry, and has been very attentive when we’ve contacted the office. We also had good experiences with her colleagues when she was away, they typically answered any queries same day. I should also add, our offer was put straight to the landlord and we were not pressured in any way to increase our offer etc.
5/5
TrustpilotGreat support
Tim , Charles and the team at KFH were very supportive throughout our sales process .They responded promptly to all enquired and keep us updated all the way through .
5/5
TrustpilotGreat team!
Great team, great support through what was a protracted and stressful process. David, Dan and the team were all super helpful, very pragmatic and ultimately oversaw a successful outcome.
5/5
TrustpilotKFH in Wimbledon provided a wonderful…
KFH in Wimbledon provided a wonderful service and guided me through the sales process. Jimmy was my advisor and was so helpful and professional at all times, truly a star.
5/5
TrustpilotHannah Chown of KFH Putney was brilliant!
Hannah Chown of KFH did a fantastic job from start to finish. Great positive energy with just the right amount of contact prior to marketing and good communication throughout. KFH had a good base of buyers so we had immediate viewings and they were proactive in progressing the sale at the crucial points as well as achieving the optimum price. We highly recommend them!
4/5
TrustpilotKFH were really helpful when moving to…
KFH were really helpful when moving to Putney, especially Vanessa who was always informative and punctual. She made the process of moving into the flat very smooth with no hassel. Thank you again!
5/5
GoogleIt has been a pleasure dealing with Dillon from KHF. Super good with comms and keeping us updated, professional and efficient. He really went the extra mile to find us our amazing rental in Belsize Park. Thanks to Dillon and the whole lettings team.
5/5
TrustpilotThank you Sawan and Sharon
Thank you to Sawan and Sharon for your great service and communication!
3/5
TrustpilotVery quick and effective at getting in acceptable offers
Very quick and enthusiastic approach to valuing the property and, after deciding to engage them, quickly organised a series of viewings managed by several of their staff in the branch. Achieved a series of offers within their stated timescale which were within the parameters I had expected (although noticeably below the valuation and top range figure - typical in my experience). After acceptance of the offer I felt at times that they were acting for the purchaser rather than me (vendor) when I was hoping for rather more pushback to the purchaser's demands - again fairly typical in my experience as they are focussed on getting the sale to completion and receiving their sizeable commission. I am always surprised at how much agents charge in comparison with solicitors where the legally significant work occurs and where mistakes really can cause huge difficulties. Finally, the bill settling was a little annoying as they kept forgetting the agreed variation made when they were appointed.
5/5
GoogleExcellent service from the first viewing to moving in. Randall from Belsize Park office has been great, arranged extra viewings, fast and clear communications, follow up on docs, very supportive and genuinely caring. All done, I am now in my flat :). Thank you
5/5
GoogleHaydar and Simon were quick to respond when an issue arose with our new flat. We appreciated all of the support we got from this team, and would absolutely work with them again in the future!
5/5
TrustpilotFantastic from start to finish
Fantastic from start to finish - Martin was extremely knowledgeable and helpful throughout the entire process. Many thanks and we'll certainly use KFH in the future!
1/5
TrustpilotIt is so bad I want to give you a Zero, but that’s not possible, so I give you a 1
Who doesn’t love rats eating each other in the kitchen and poo droppings in the toaster? Apparently Sujata at KFH loves it as she said the house is habitable to stay in! Plot twist: The real rats were the ones blaming us for the infestation (saying not to leave the back door open - oh don’t you worry, our deranged neighbours constant screaming alone made us think twice about keeping any entrances open), and failed to mention a shoddy floorboard that directly led to the sewers. Ever since moving in, we have had non stop issues every single month - from dangerously fitted boilers to leaks to finding rats in our bin. Constantly undermined, not being taken seriously and having to chase time after time. Anyway - we’re out now! Tarraaaaa
3/5
TrustpilotGreat people, shame about the creaky systems
I liked all the staff in the West Hampstead branch, who were responsive and helpful always.I disliked having always to pay so far in advance to get anything done. Negotiating the maintenance teams who could help before I had a new tenant was very difficult. I regretted moving from my old agent more than once.The new tenants are in almost a month and not a penny of the rent they have paid has yet come to me. I await to see if the payment system is as efficient when it comes to putting the rent in my account.
5/5
TrustpilotA very good experience at KFH
I was very fortunate to have Mohammed Ahmed look after the sale of my flat. He was able to line up potential buyers for viewing quickly and was most helpful with any questions that I had. He was professional, communicative and when the paperwork lagged behind, he was there to give the right people a nudge to keep it going to completion. The entire team at KFH has been wonderful. A 5 star rating from me.
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