Trusted Agent profile · Camden
★★★★★
127 reviews across 2 platforms
86 Camden Road, London, NW1 9EA, NW1 9EA
Hunters's office in Camden, at 86 Camden Road, is rated 2.8 out of 5 across 127 reviews on two platforms, including 47 Google reviews rated 3.9.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
1/5
GoogleTerrible Experience, Avoid at All Costs I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
Dear Abdullah, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with us did not meet expectations. We always aim to provide a high standard of service and take all concerns seriously. In this particular case, the decision not to proceed with the tenancy was based on the outcome of the referencing process, which is conducted by an independent, FDA-approved third-party referencing company. Unfortunately, the application did not meet the necessary criteria as outlined by their checks. As noted in our terms and conditions, which are provided at the outset of the application process, the holding deposit is non-refundable in cases where false or misleading information is submitted. We appreciate this may be disappointing, but we must adhere to these guidelines to ensure fairness and transparency for all applicants. Should you wish to discuss this matter further, we’d be happy to speak with you directly. Best Regards, The Hunters Camden Team
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
5/5
GoogleI moved to Camden in May 2014 and left in January 2018. Now i am again back at Camden. All these times i used ( Regent 2000 Properties) now Hunters to find suitable accommodation and they were extremely professionalism and helpful. The team lead by Sam is excellent. They understood my problems provided valuable advice and guide me all the way until i move to the property. In my opinion all team is widely experienced, in depth knowledge of the area and respectable staff. I am proud to say back at Camden because of Hunters and its excellent team. I would highly recommend them and i wish all the staff of Hunters a great success and wonderful future. Amazing staff providing excellent services.
Hi Loredana, That's very kind you, welcome back and thanks from All Of The Team. Shin
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
5/5
GoogleI had an excellent experience with Amiee. From start to finish, she was incredibly supportive, making the entire process smooth and stress-free. Her communication was outstanding, always prompt, clear, and proactive, keeping me informed at every stage. Beyond her professionalism, she was warm and friendly, creating a welcoming and reassuring atmosphere. Her attention to detail was also impressive, ensuring that everything was handled efficiently and thoroughly. I highly recommend her!
Dear Andy, Thank you so much for your kind words and for sharing your experience with Amiee! We’re delighted to hear that she provided you with such a supportive, smooth, and stress-free process. At Hunters Camden, we pride ourselves on delivering outstanding service, and it’s wonderful to know that Amiee’s professionalism, communication, and warmth made such a positive impact. Your recommendation means a lot to us, and we truly appreciate your feedback. If you ever need any further assistance in the future, please don’t hesitate to reach out. Best regards, The Hunters Team
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.
5/5
TrustpilotI had an exceptional experience working…
I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.
5/5
GoogleI must say Hunters Estate & Letting Agents they are very knowledgeable and extremely helpful. They listen carefully, take concerns on board, and get things done efficiently. Overall, a professional and friendly team that makes the process much easier. Kind regards
Dear Emron, Thank you so much for your kind words and positive feedback. We’re delighted to hear that you’ve had such a good experience with our team. At Hunters Camden, we always aim to listen carefully, address concerns promptly, and provide a smooth and professional service. It’s wonderful to know that this has made the process easier for you. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. Best regards, The Hunters Camden Team
1/5
TrustpilotI phoned up a interest in a property…
I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage
1/5
TrustpilotLeaving flats on zoopla that have been…
Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score
1/5
TrustpilotI would strongly advise others to think…
I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat.
1/5
TrustpilotI would never ever used this Company…
I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!
1/5
GoogleVery unprofessional. They book you for a viewing and then cancel it straight away if someone else gives holding deposit quickly
Dear Simran, Thank you for taking the time to leave your feedback, and we’re sorry to hear about your experience. We operate strictly on a first-come, first-serve basis. Once a holding deposit has been paid, the property is legally reserved, and it is against the law for us to accept or hold multiple holding deposits for the same property. We always ensure we fully comply with this legislation. While we understand this can be disappointing, we did not want to take up your time by proceeding with a viewing for a property that had already been reserved by another prospective tenant. We pride ourselves on our professionalism and transparency, and if for any reason the tenancy does not proceed, we would be more than happy to contact you to reschedule a viewing. Thank you for your understanding. Best Regards, The Hunters Camden Team
1/5
TrustpilotJust shocked at how I have been treated...
Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!
1/5
TrustpilotTried to use twice but no one every rings back
Tried twice but no one every rings back.or follows up on enquiries. Once to rent a house and once to sell - 12 months apart.
5/5
GoogleShin had been excellent throughout the whole process with selling my flat. He was always responsive and easy to communicate with, always given clarity and kept me up to date with process. I cannot thank him enough!
Dear Lubna, Thank you so much for your wonderful feedback. We’re delighted to hear that Shin was able to support you so well throughout the process of selling your flat. At Hunters Camden, we pride ourselves on providing clear communication and keeping our clients fully informed, so it’s great to know this came across in your experience. We’ll be sure to share your kind words with Shin and the rest of the team. Thank you again for placing your trust in us, and we wish you all the very best for the future! Best regards, The Hunters Camden Team
5/5
TrustpilotI had an outstanding experience working…
I had an outstanding experience working with Gary as my estate agent. From the very beginning, he was professional, approachable, and incredibly knowledgeable about the market. He took the time to understand my needs and guided me through every step of the process with clarity and patience.
1/5
TrustpilotViewed a rental property
Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever.
5/5
GoogleWe have lived in our flat for 6 months now, and we had quite a few problems at the start which I was very worried about. All of them have been addressed SO quickly and effectively, I have been so pleasantly surprised to have such a reliable …
Dear Lois, Thank you so much for your kind words and the 5-star review! We're thrilled to … More
1/5
TrustpilotI would give zero it i could
I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc
5/5
TrustpilotHunters to the Rescue
Had lot of issues with other estate agents but Michael Warren and Hunters came to my rescue. Grade A service highly recommended.
5/5
GoogleI used to live in Camden for a year with Camden Hunters, but recently I purchased a nice property with the help of Camden Hunters. Hunters make my Dream Home in London come true. The agency is very responsive, communicative and helpful, in …
Dear Bijun, Thank you so much for your wonderful feedback! We're delighted to hear that your … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Camden office has 127 reviews across two platforms: 47 on Google, 80 on Trustpilot (across the whole business).
Hunters Camden is rated 2.8 out of 5 across all 127 reviews, and 3.9 out of 5 on Google from 47 reviews.
Hunters Camden, 86 Camden Road, London, NW1 9EA, NW1 9EA.
