Trusted Agent profile · Camden
★★★★★
1,635 reviews across 2 platforms
146 West End Lane, West Hampstead, London, NW6 1SD, Camden, NW6 1SD
Part of Hamptons, see every office.
Hamptons's office in Camden, at 146 West End Lane, is rated 4.3 out of 5 across 1,635 reviews on two platforms, including 226 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons West Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons Esher branch
My thanks go to Hamptons Esher branch. From the valuation meeting to the exchange of contracts was handled professionally by the whole team. Plenty of warning was given before viewings and feedback was always given each time. Help and advice was a quick phone call away and my thanks especially go to Paul in this area, even after he moved on to another branch.
4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
5/5
TrustpilotGreat work from Hamptons property…
Great work from Hamptons property management team when we reported a faulty shower. Melanie was excellent and got the problem resolved very efficiently.
5/5
TrustpilotI have always had excellent dealings…
I have always had excellent dealings with the Hampton's Letting team. Recently Ashley O'Dea has been a great help with her advice, prompt action and efficiency.
5/5
TrustpilotExcellent service, above and beyond.
The team at Hamptons have been fantastic in helping to secure new tenants during a particularly challenging time. They were always charming, professional and efficient, their response was rapid, and their attention to detail first class. Sophie Winterson proved herself to be both pro-active and resilient, despite the unique difficulties provided Covid-19, particularly with regards to viewings. Unfortunately, due to no fault of the agents, the first deal did not proceed, but Sophie responded as soon as was practically possible and soon found us a suitable replacement. The service was above and beyond what was expected, from the most minute detail to more significant concerns. Robert Baird also demonstrated a reassuring and pragmatic approach to make sure the property was handed over successfully. I cannot recommend them highly enough.
5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
1/5
TrustpilotIf I could give 0 stars I would
Won’t name the individuals but the property management team were truly awful. Not worth my time going into detail but would just avoid Hamptons at all costs.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotDavid Whiting was super helpful in…
David Whiting was super helpful in getting us setup at our new property and his management was superb.
5/5
TrustpilotProperty management team ie
Property management team ie: Ashley from Marlborough branch in Wiltshire has been fantastic throughout my 6 months rental of property and during this covid 19. Thank you to all the Hamptons team.
5/5
TrustpilotJust rented the house from Hamptons and…
Just rented the house from Hamptons and have some problems with a heating.Rebecca was very helpful and solved the problem very fast . Excellent service!
5/5
TrustpilotFlat rent Marlborough
I rented out a flat via the Marlborough office. I was very impressed with the professionalism of all the staff involved with the process. The marketing and background checking of prospective renters was first class. Communication with Hamptons was first class. Highly recommended.
5/5
TrustpilotProfessional and successful management
My property in Kingston Upon thames has been managed by Hampton international over 5 years. The letting management team is professional and reliable. The services are quick and perfect.... I have been so happy to leave my property in their hands
5/5
TrustpilotThe problem with letting agents is...…
The problem with letting agents is that they are very varied ranging from the bureaucratic to the creative, from those who think that their process is more important than their clients' needs. Happily Nick scores 10/10 as an enthusiastic, empathetic and effective agent. Highly recommended.
5/5
TrustpilotAmy Goldstein has been incredibly…
Amy Goldstein has been incredibly supportive as our Property Manager, super responsive, polite and helpful. Highly recommend.
1/5
TrustpilotUseless
Tried to sell my property with them, left my phone number and email address, Got never contacted, but keep getting advertisement emails from them. If you don’t have a high end property to sell, don’t bother, they won’t get back to you (thumbs down)
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
5/5
TrustpilotGold Standard
Gold Standard! Excellent people, excellent service. Special shout out to Melanie H. for being absolutely fabulous.
1/5
TrustpilotHave water issues and nobody can help…
Have water issues and nobody can help me at Hamptons over the weekend. Will have to go without water now over the weekend. This is not the first time Hamptons we’re absolutely useless at doing their job!!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
GoogleEverything seems right, once agent fee is paid, you need to stay away from you deposit for weeks. Spent two years with them was bad experience. Well today, i asked landlady, its been three weeks, may i know what is going on with our deposit. I have sent emails and emails to greene and co but no reply. I got referred to monsters person in their account dept name Shitryl. Without being polite on phone and she listens to me about emails i have sent, she has started throwing orders, NO ONE TOLD ME TO RELEASE YOUR DEPOSIT, I WANT YOU TO GO BACK TO LANDLORD AND BRING ME CONFIRMATION. I AM TELLING YOU THE PROCEDURE TO FOLLOW. I mean you are holding my 3k deposit and look at the way you are ordering me, i have the landlady text message, who gave me your details to call. Anyways, i hope i get my deposit back and wouldn't recommend anyone to use their service unless you have attitude to match Shitryl standards ;)
5/5
GoogleVery happy with the service I got from Green co in west hampstead, all the staff were amazing, specifically Alex (manager) and Joe . He was very kind & helpful, following up and chasing all the time until I rented the flat. the move in was very smooth and on time. And he even checked on me after i moved in as he wasn't there at the time. so you feel that you are not left on your own. They are great, would highly recommend.
5/5
TrustpilotHamptons
Sharon & Sophie from Hamptons were professional, friendly and incredibly helpful throughout the whole process of securing our rented flat. They happily answered all our questions, kept us up to date and went above and beyond our expectations so we could move in when we needed to. All this helped to make what can be a pretty stressful process completely painless. Thank you Hamptons ☺️
5/5
TrustpilotSarita is an incredible property…
Sarita is an incredible property manager, having managed our two flats for years. She is exceptionally diligent, detailed and very reasonable. A true asset to Hamptons.
1/5
TrustpilotHamptons have been totally incompetent…
Hamptons have been totally incompetent for the duration of the service we have paid them for. Despite raising a complaint with Hamptons management I have not had a response.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotWould highly recommend
We have been using Hamptons for the last couple of years to rent our apartment out and would highly recommend them. Our first tenants left at short notice but we didn’t even have chance to worry about this as the lettings team were so proactive in finding us new tenants. Katie in property management is also fantastic, very responsive and knowledgeable but also very friendly and lovely to deal with.First class service all round.
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