Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe have used Hamptons for 4 years to…
We have used Hamptons for 4 years to let and manage our property and their level of service is appalling. We eventually had to take over the management directly with our tenant due to the poor service they were providing despite being paid to provide this service. Very unresponsive to any requests and we have moved on to another agent who provide a brilliant service. Be warned their customer service is appalling.
Trevor · 17 February 2021
Agent replied · 29 October 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
★★★★★ 1/5
GoogleBooked an appointment and confirmed to view a property with one of the staff named Patrick.
However, when I arrived at the property, Patrick did not show up. When I called him again, I was told that he could not make it and had to send someone else to cover. The cover person does not know well about the property. The property shown to me also does not match what they listed on the website.
This is not professional at all.
We saw other agent showing customers the same development. The agent came on time with a lot of detailed information. What a contrast! How I wish I had contact the other agent.
Y · 25 October 2016
Agent replied · 23 October 2024
Dear Yuli, thank you for your feedback. It is very disappointing to read your comments and I would very much like to discuss your areas of concern in more detail to find out which property this was in relation to. The feedback we receive from our customers is imperative in making any necessary changes to ensure we meet the levels of service we demand as a business and you expect as a customer; I assure you we take every single review very seriously and welcome the opportunity to meet with you in an attempt to resolve any issues. Please call me at the branch at your earliest opportunity on 020 3151 4535.
★★★★★ 1/5
TrustpilotI moved into a property which was…
I moved into a property which was refurbished to a supposedly high standard. Well from the minute I moved in there were a number of issues. Water coming in through the light switcheswater coming in through the walls when it rained, causing a lot of damage. Boiler leaking, washing machine leaking, floorboards cracked and grouting in floorboards coming out. Toilet blockage caused by the sewage pipe being installed incorrectly. Which resulted in not being able to use the toilet for 3 days. Shower leaking which resulted in water damage to the kitchen ceiling. Once I moved out the landlord accused me of cracking a window pain- this was already there when I moved in, which I need to pay for to get repaired. Toilet seats repair due to rust...Bizzare!I would not recommend Hamptons as they were not helpful to me at all when we ended this contract.
Delia · 20 November 2023
★★★★★ 5/5
Trustpilot20+ years of excellent service
I have dealt with Hamptons International for over 20 years with buying, selling and letting. The service from their Property Management Department is first class - the team of Rebecca Hitchman and Dawn Clarke ensure that all queries are dealt with promptly and courteously.
John · 28 November 2022
★★★★★ 1/5
TrustpilotHampton international not professional
Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.
Jia · 13 June 2022
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleBen Voss was an incredibly helpful agent and we are really looking forward to moving into our new place. Thank you so much for all your help and fantastic service throughout.
James · 25 October 2017
Agent replied · 23 October 2024
Dear James, thank you so much for this fantastic review of Greene & Co. We love hearing about positive feedback and are so pleased to hear that you found Ben to be so helpful. Thank you for letting us know about your great experience. Many Thanks.
★★★★★ 5/5
TrustpilotGreat agents
Yoanna was so helpful with getting us into our flat. We could tell that she really tried hard for us.We have a had a few issues with the property, but Melanie has been very helpful, always quick to respond, and has helped with any issue we had.
Liam · 20 July 2022
★★★★★ 5/5
TrustpilotExcellent property management over several years
Hamptons has managed my flat for several years and the support I get from Holly, my property manager, is outstanding. She helped manage a large renovation project, including recommending contractors and overseeing their work, ensuring that everything was done to brief and snags were dealt with. Huge thanks to Holly.
Jane · 23 February 2022
★★★★★ 5/5
TrustpilotApril Keane has been a pleasure to work…
April Keane has been a pleasure to work with as my property manager. She attends to issues quickly and is prompt with email reply.
James · 1 May 2024
★★★★★ 5/5
GoogleReuben John gave me excellent advice, not merely about the implications of my intentions regarding the sale of my property, but also about the thinking behind those intentions. He made me consider what I was hoping to achieve in terms of quality of life. This in effect dissuaded me form selling at this stage. The excellence and disinterestness of this advice, however, is a very strong inducement for me to approach him again when I do eventually sell.
Jonathan · 27 December 2023
★★★★★ 5/5
TrustpilotProperty Management
Our Property Manager Minneaux Schandorf is exception in ensuring all bases are covered - across timely and prompt communication with our tenant ; timely payment of service charges ; immediate attention to repair and maintenance related issues. Thanks very much Minneaux !!!
R · 26 January 2023
★★★★★ 5/5
TrustpilotSara at the caterham sales office is a…
Sara at the caterham sales office is a credit to your company. Incredibly helpful. Fantastic service and should be promoted to show others how it's done right.Thank you Sara
George · 16 January 2024
★★★★★ 5/5
TrustpilotThank you Anca!
Anca is so brilliant! She is managing our tenancy and she makes it very easy for us, when sometimes renting can be really difficult.
Barney · 26 April 2024
★★★★★ 5/5
TrustpilotGreat experience
A pleasure dealing with Hamptons Rentals throughout our tenancy, professional, competent and helpful. Paperwork, check in and out all online for easy tracking and reference. Thank you Charlotte, Jenny and Sarah.
Tash · 27 November 2023
★★★★★ 5/5
TrustpilotAmazing team and great support
As a tenant, my experience with the Hamptons Lettings team has been one of absolute excellence in service and support. Melanie and Nigel (as well as other standouts such as Ashlea and Abby) have been accommodating and prompt in dealing with any issues as they arise, and the team as a whole has shown remarkable compassion, flexibility, and an ability to consistently deliver above expectations in assisting me to find and settle into a new home. I can confidently state that I have never experienced such a high level of professionalism and customer service from a letting agency as I am currently receiving from Hamptons.
Kayne · 2 November 2023
★★★★★ 5/5
GoogleWe’re just about to complete on our sale through Hamptons and it’s been a really straightforward process with them. They delivered exactly what they said they would, and did so really quickly. They made the flat look great in the brochure … More
Sam · 24 June 2025
★★★★★ 1/5
TrustpilotYou better not use this service
If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat
Roger · 3 July 2023
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotDO NOT PAY FOR HAMPTONS PROPERTY MANAGEMENT SERVICE
DO NOT PAY FOR THE HAMPTONS PROPERTY MANAGEMENT SERVICEThe Hamptons property management service is one of the worse I have come across. False promises, incompetent staff and phones that are never answered.Over winter, we were left without hot water and heating with two young children for over 5 days. The room temperature went down to 13oc. We have also been left without electricity for 4 days as it was “not an emergency” for our account manager. On the subject of account managers, I think I’m on my fourth or fifth in two years.Everything with the property management service is a battle - from acknowledging the emails through to even picking up the phone. I have to constantly explain and re explain the issues. They have left issues in the property I am in for so long that the ceiling collapsed through. Even when my bathroom flooded with over 5 inches of water, I called the emergency line and it was “not deemed an emergency” I am left exasperated every time I have to get something fixed it is like going in to battle. I would never ever use - as a tenant I am subjected to the pain.
Emma · 17 October 2023
★★★★★ 5/5
GoogleSoroush and Bonnie were very helpful during my purchase. From arranging a viewing to completing, they went above and beyond to make it as smooth and easy as possible, keeping me updated and providing the helpful pointers I needed as a first time buyer. When the time comes to move, they will be at the top of my list of people to contact.
JT · 25 October 2015
★★★★★ 5/5
TrustpilotMegan Sillett made our experience amazing
Megan Sillett made not only the move into the flat seamless, nothing was too much trouble - and she looked after us in the 2 years that we stayed at Butler's Wharf. I would have no hesitation in recommending Hamptons - 5-star service!
Tracy · 8 November 2022
★★★★★ 5/5
TrustpilotTeddington house purchase
I had great experience purchasing an investment property using Hamptons Teddington. Honey showed us two properties and fairly helped us secure the second property managing a tricky negotiation process with numerous interested parties. I was kept up to date throughout the process. Would use again.
Ruth · 22 May 2025
★★★★★ 5/5
TrustpilotI have just bought a property through…
I have just bought a property through the Esher branch of Hamptons. I had an excellent experience from start to finish. The agent dealing with my purchase went above and beyond to ensure the process was as smooth as possible. Thank you Team.. I would highly recommend!
Annie · 21 May 2022
★★★★★ 5/5
TrustpilotGreat support and reliable staff.
We had great support from Hamptons team to rent a house. The procedures were smooth and Roni was very helpful. Now I have David Whiting to contact when I have problems or queries and I always appreciate his prompt responses very much.
Yoko · 13 December 2022
★★★★★ 5/5
TrustpilotThank you April!
April has been an absolutely incredible managing agent and has been extremely helpful in dealing with any issues that have needed attention throughout our tenancy! She has been quick in her responses and has always been there to help. Thank you April for everything!
Marilena · 27 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
