Trusted Agent profile · Camden
★★★★★
1,635 reviews across 2 platforms
146 West End Lane, West Hampstead, London, NW6 1SD, Camden, NW6 1SD
Part of Hamptons, see every office.
Hamptons's office in Camden, at 146 West End Lane, is rated 4.3 out of 5 across 1,635 reviews on two platforms, including 226 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty letting in Fulham
I have let my property in Fulham through Hamptons for four years. They have also managed the let. The process has been very easy and they have always been on top of the required paperwork etc. Shardai has been the property manager for the last year or so, and has always been very prompt, professional and friendly.
5/5
TrustpilotGreat Property Manager
My daughter has let her property through Hamptons for the last 8 years. Mandy D’Orta has been managing it for the last 6 months and is by far the best Property Manager we have had. She has been extremely kind, helpful and efficient. She is always friendly and responds very quickly to any requests.
5/5
GoogleWe worked with Sam at Hamptons over the past few months to purchase our home. Sam is super responsive, proactive and considerate which is exactly what you need from an agent. He really helped us and supported our many requests along the way. Highly recommended.
Hi there Rotem, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
GoogleI instructed Ed Bloom and his team to market my flat in West Hampstead after meeting with several local agents. Ed came across as knowledgeable, enthusiastic and was always responsive when I had any questions or concerns. What I found extremely helpful was his guidance with the marketing approach and strategy. Ed and his team did a fantastic job in selling my property and I would have no concerns when recommending them to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHonest appraisal, dedicated staff
Honest appraisal, professional Company, who take care of everything. Keeping you informed every step of the way. Personal service by dedicated staff members, who you can speak to on a regular basis without feeling you being a pest Thank you Christian Sevenoaks office for all your help snd support, much appreciated, and to Linda and the rest of the team grateful thanks for assistance re the sale of our home.
5/5
GoogleRented my first flat through Hamptons, and Verity was amazing through the whole process - super friendly and more than happy to explain things I wasn’t sure about. Would definitely recommend to others!!!
Thank you for your wonderful review Lewis. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
TrustpilotFeedback for Max Barnes
There was an issue with the hot water immersion heater. I emailed Max Barnes at Hamptoms. He responded very quickly, organised for a plumber to come to the flat almost immediately to have the issue checked out. He made sure to follow up with the plumber the same day, and when he found out that it was an electrical issue - organized with the electrician to come and have this fixed in few days. He made sure to get information about mine and the landlord's availability, to organise this. Very grateful to Max - for getting this sorted so expediently for me.
5/5
TrustpilotGreat service from the Hamptons Bath team
Very responsive and proactive to all property and tenant issues. Very good service from the team and much better than other agents / managers that I have used. I would recommend the team (in particular Melanie Hudson who is our key point of contact) to all those in need of property agency / management services.
5/5
TrustpilotFantastic property manager
April Keane was our recent property manager at Hamptons. She was wonderful, meeting us in person to discuss our concerns and skilfully negotiated with the owners to resolve some outstanding matters to everyone’s satisfaction. I was really surprised with this and very happy with her dedication and support.
5/5
TrustpilotA first class dedicated team
We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.
5/5
TrustpilotGreat experience with Hampton's Clapham team
The Hamptons team in Clapham has been managing our property for the past 5 years and done a great job. Anca Ciobanu is very responsive to tenants needs and always ready to help sort out issues that can arise in our house. I would recommend them to anyone looking for a property manager.
4/5
TrustpilotHamptons Oxford & Banbury
I deal with Hamptons Oxford & Banbury and my experience so far has been very good. I live abroad and have a full management arrangement so relay heavily on good communication and timely responses to tenants issues. There has been a couple of slight frustrations in that it took well over two months to refit a front door and when it was done resulted irreparable damage to my door bell which does raise concerns over the contractors that Hamptons use. However the door bell was replaced FOC and the 10% commission fee was waived also. So I really cant fault how this issue was handled by Hamptons. I also didn't receive my rent one month and it took me to notice and highlight this to Hamptons. Over a week overdue. However again it was swiftly dealt with afterwards and no problems since. Overall I think Hamptons have been communicative, friendly and trustworthy but I would like to see improved account management and have concerns over appointment of contractors.
5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
5/5
GoogleOver the past year (yes it took a year to sell our unique property) we developed an excellent relationship with Sam and Ed. They both have a great sense of humour which is much appreciated in what is a stressful process. They sorted out real buyers from time wasters and kept in very regular touch with us on progress. Sam found our eventual buyer and did everything to smooth the way. Thoroughly recommend them. Do not accept inferior imitations.
Thank you for the great feedback Nick. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Lettings Agent West Hampstead was exceptional. The team will be pleased to read your review!
5/5
GoogleChristina was fantastic throughout my flat sale. She negotiated a price we were all happy with, juggled various buyer enquiries and helped us resolve last minute issues easily. Would recommend!
Thank you for the great feedback Sebastian. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Lettings Agent West Hampstead was exceptional. The team will be pleased to read your review!
5/5
TrustpilotProfessional and thorough
I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.
5/5
TrustpilotI wanted to share the positive…
I wanted to share the positive experience I have had with two members of staff in Hamptons. Gemma Ward (Property Manager) was extremely efficient in dealing with an urgent query. She ensured that the issue was tended to and maintained contact until it was solved. Sana Uddin was also excellent in resolving issues although this issue took longer she kept me updated and advocated on my behalf to get it solved as quickly as she could.
1/5
TrustpilotThey came highly recommended!
They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKudos to the Hamptons Rickmansworth Letting team !
For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !
5/5
TrustpilotI've just sold my house with Hamptons…
I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield
5/5
TrustpilotProperty Manager who manages
Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!
5/5
TrustpilotExcellent property management
I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.
1/5
TrustpilotTreats every tenant like a criminal/ complete lack of joint up communication
Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKeeping it in the Family
This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.
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