Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI was a tenant and am still awaiting deposit…
I was a tenant and am still awaiting my tenants deposit after a month. Appalling excuses for delays and slippery staff. Promised payment (again and again) by and nothing. Had to take out grievance with Tenant Deposit Scheme, which means they can keep money for another 6 weeks. BEWARE
Chandra · 23 August 2022
Agent replied · 25 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotJocelyn and the team at Hamptons have…
Jocelyn and the team at Hamptons have been great to deal with whilst they manage a 3 bed apartment in Kemptown. Always friendly and efficient, I highly recommend!
Roland · 22 February 2023
★★★★★ 5/5
TrustpilotHamptons property management service - Shahena Ali
I have been with Hamptons property management for close to 6 years and year after year I continue to receive consistent professional service. In the past year, Shahena Ali has handled my property and she again has proven to be an extremely reliable account manager who is courteous, punctual and very well organized. All in all this gives me great confidence that my property is in the right hands.
Ramzi · 14 September 2023
★★★★★ 5/5
TrustpilotHamptons Bath
The staff at Bath rental management are always efficient, helpful and friendly and Melanie Hudson is always on top of the job, as is Matt Crayman. Great practical help and advice.
Njb · 3 November 2022
★★★★★ 5/5
TrustpilotHamptons Letting Agents in Bath.
The team in the Bath office have provided us with great service over the years. They always find reliable tenants and respond to any issues quickly, keeping us as landlords, and the tenants happy.Thanks to Mel and Matt.
Fergus · 1 December 2021
★★★★★ 5/5
TrustpilotWe have used Hamptons Rickmansworth for…
We have used Hamptons Rickmansworth for several years now to manage our rental property. Rebecca Duxbury, property manager, has not only been extremely professional and efficient but an absolute pleasure to work with. I cannot recommend Rebecca and the Rickmansworth rental team highly enough.
N · 20 August 2020
★★★★★ 4/5
TrustpilotDidn't get offer taken, but very helpful
Claire was excellent in managing our relationship with the landlord. Despite us not having our offer accepted, I really appreciated the responsiveness she showed towards us and would definitely rely on her to manage a relationship in the future.
Ken · 28 September 2021
★★★★★ 5/5
TrustpilotHoney Starling - Hamptons Twickenham
Thoroughly recommend the Hamptons Twickenham team and especially Honey Starling who helped navigate me through my purchase and kept everything in motion and was excellent at keeping me informed at every step. Thank you Honey and the team!
Mr · 23 November 2021
★★★★★ 5/5
TrustpilotBrilliant - from start to finish
Whilst in the main we dealt with one person (Justin Partt) the whole support team were a pleasure to deal with. Clearly all were aware of our property and therefore, able to deal with questions as they arose. Attention to detail, great advice and support, what more could you want
Mr · 23 September 2024
★★★★★ 5/5
TrustpilotGreat
Melanie is great communication and very good to work with
Tom · 3 May 2024
★★★★★ 5/5
TrustpilotBeen dealing with Jennifer Powell at…
Been dealing with Jennifer Powell at hamptons got a few months plus now and I can say she is good at what she does.Always there and when problems arise she deals with it promptly and gets the answer back ASAP.Dealing with jen everything just flows with no hassle I highly rate her and have got lots of time for her which makes me go above and beyond in everything I do for her which makes hamptons the best.Keep up the good work young lady
Andrew · 17 August 2022
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional. Had a viewing booked, no one turned up, been waiting in the rain for 20 min, no mobile phone provided and landline phone no one is picking up. Next day I’m getting a phone call with “I don’t care” attitude to book another viewing. Avoid.
MY · 1 November 2022
Agent replied · 25 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotLucy Desborough has managed our flat 9…
Lucy Desborough has managed our flat 9 35 Onslow Gdns very efficiently for a good many years and it has always been a pleasure to make contact with her and deal with management problems,Sadly we have to sell our flat but we are grateful to all those who have been involved at Hamptons over the years
Brian · 29 May 2024
★★★★★ 5/5
TrustpilotGreat property management!
I have been a tenant for just over a year now with Hamptons and the staff here have been nothing short of fantastic from day one. Patryk (my property manager) is very polite, friendly and approachable. He has been extremely helpful, very prompt in replying to emails and has never left me waiting. Great service, I hope it continues!
Narisara · 30 March 2024
★★★★★ 5/5
TrustpilotGreat Performance
Hamptons Stratford upon Avon performed brilliantly, they did everything they said they would do very quickly to get our property to the market. Our contact was extremely enthusiastic, he had done his market reach before the initial viewing and valuation knowing exactly how to price the property to get the right price and a speedy sale.
Sharon · 27 April 2021
Agent replied · 25 December 2024
Thank you for your feedback about our Stratford team, we are delighted to hear you had such a good experience and we look forward to making them aware of your review.
★★★★★ 5/5
TrustpilotHead and shoulders above the others…
I have worked with Hamptons since 2014 and can honestly say that I've enjoyed every day. Before I began working with them I had worked with other letting agencies but none of them come close to the standard I have witnessed at first hand for over eight years.Hamptons are head and shoulders above the many other lettings agencies in the area - county actually. As is the property manager Jennifer Powell. She is excellent at dealing with landlords and tenants alike as well as trade professional like myself. I have never heard an ill word spoken about anyone at Hamptons or indeed Hamptons themselves and am extremely proud to represent them as an independent contractor.
Stuart · 25 July 2022
★★★★★ 5/5
TrustpilotNicole Drackett has been great!
Nicole Drackett has been really helpful organising key replacements. She’s been quick to respond and chase suppliers when needed and Has been really friendly in her communication with us.
Thomas · 17 November 2022
★★★★★ 4/5
TrustpilotWe have a number of properties managed…
We have a number of properties managed by Hamptons. David has been immensely helpful in terms of us being able to provide our tenants with a high level accommodation
Sarah · 17 November 2022
★★★★★ 5/5
TrustpilotHave been with Hamptons for 4 years now…
Have been with Hamptons for 4 years now and its been made incredibly easy because of David Whiting. All issues that come up are dealt with quickly and efficiently. I never have to worry about any works not getting done as I know he is chasing contractors and on hand to contact if I have any questions!
Grace · 30 April 2024
★★★★★ 1/5
TrustpilotHard to reach by phone
Hard to reach by phone, emails routinely ignored, and maintenance issues go unresolved for months. When problems are finally acknowledged, the response is slow and dismissive. Feels like tenants are treated as an afterthought.
Luther · 17 April 2025
★★★★★ 4/5
TrustpilotPatryk Lehmann - Property Manager
Patryk took over from a very lack lustre property Manager at the beginning of the year and so far so good. Very attentive, well organised and willing to go that extra mile to appease.A few issues that he will address on my behalf so let's wait and see how that works out but very confident in his ability 👍.
Marc · 18 March 2024
★★★★★ 4/5
TrustpilotExceptional service
As a landlord of two let properties managed by Hamptons Maidenhead,we've been impressed. The team is unfailing courteous in dealings with ourselves, tenants and with tradesmen for maintenance & repairs. Their email and telephone communications invariably are timely and clear.Our primary dealings have been with Camilla Askew, Judy Palethorpe and Sarah Kinsella, but all of the team deserve plaudits.
Leo · 23 May 2020
Agent replied · 25 December 2024
Thank you for your review, feedback of this nature is very important to us and we look forward to sharing it with the team. Thank you again.
★★★★★ 1/5
TrustpilotKingston branch - Extremely poor form
Extremely disappointed by the service. After a recommendation from a friend, we had regular contact with Malte Lau. Unfortunately his own interests came before that of his customers. It’s a real shame as Hamptons had such a positive reputation and now I will be telling friends and anyone who will listen to avoid them due to the actions of one employee.
Sally · 2 August 2019
Agent replied · 25 December 2024
Thank you for leaving us a review. Whilst we have no record of you on our system, we understand you may be posting on behalf of a customer we recently worked with. We have looked into his experience as a whole and whilst we do understand how unfortunate it is when a seller moves to a higher offer, it is ultimately their decision. We appreciate how disappointing this must have been for you but we cannot see an instance where Malte Lau has not offered a high level of customer care and followed procedures. Please rest assured we take customer service very seriously and despite this set back know the team are more than happy to help continue in assisting you with your search. Thank you again for providing us with your feedback, whilst you may not opt to use our services again, we do wish you the very best of luck with any future purchase.
★★★★★ 5/5
TrustpilotTop service
Top service. Very understanding, professional and friendly and quick to respond team.
Marina · 4 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
