Trusted Agent profile · Camden
★★★★★
1,508 reviews across 2 platforms
21 Heath Street, Hampstead, London, NW3 6TR, Camden, NW3 6TR
Part of Hamptons, see every office.
Hamptons's office in Camden, at 21 Heath Street, is rated 4.3 out of 5 across 1,508 reviews on two platforms, including 76 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotA query
My recent phone call to Hamptons was promptly answered. The query I had was dealt with in a professional manner. Which is not a surprise as all my queries and issues regarding the property I’m renting are resolved quickly and with positive outcome. Super helpful team!
5/5
TrustpilotMy experience with Hamptons & Melanie Hudson
My experience with Hamptons from 2017 till this moment was very great. Also, I'd like to express my highly appreciation to Ms. Melanie Hudson for her immediate action and solve an important issue with my flat's electricity and many other issues with her quick response. Also, I've been communicated with Melanie for a long time, and she showed me her professionalism and elegance.
Thank you for leaving us a review, it is wonderful to receive such wonderful feedback about Melanie, we look forward to sharing this with her.
5/5
TrustpilotExcellent service and support in successfully achieving a sale
The Hamptons team in Caterham (Philip, Claire and Denise dealt with us) were very helpful in facilitating our house sale. We appreciated the way that they were able to identify a prospective purchaser so quickly, before the house went on the market, and we were very grateful to them for their involvement and support, not least when our initial attempt to purchase another property fell through. They helped our purchasers to stay with us while we found somewhere else. On the basis of our experience we would be happy to recommend Hamptons to anyone looking to sell their house.
5/5
TrustpilotI contacted Charlotte on line to report a leaking washing machine.
I contacted Charlotte on line to report a leaking washing machine. I received a reply advising that she had arranged for an engineer who contacted me that night and we arranged for him to visit the next day. He arrived on time and diagnosed the fault and luckily carried a spare on his van. All in all very good service and no mess.
4/5
TrustpilotVery good service
Sharon was always very present, quick to answer and really kind. We really appreciate all her work and effort.
5/5
TrustpilotGreat experience
Patryk Lehmann is a great person really professional hope he will remain our Property Manager
1/5
TrustpilotWARNING
WARNING: As a Landlord I will AVOID Hamptons like the plague from now on. They have totally botched up getting a deposit towards thousands in damage their tenant caused, ignored instructions and avoid answering the most simple questions we ask about getting £££ rent we are owed in arrears back. A costly mistake using Hamptons and a real headache.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
4/5
TrustpilotDiligent Staff
We sold our property through the Stanmore Branch. All of the team under Darren were polite, diligent and hardworking. There was no unnecessary pressure and they were in constant contact. Once we sold our property Josh was particularly tenacious ensuring everything went to plan.
5/5
TrustpilotSelling our home
Selling our home with Hamptons was so smooth and easy. They got it on the market so quickly and Owen Sawford was great at keeping us updated and pushing everyone in the chain when needed. Thank you so much!
5/5
TrustpilotPatryk is extremely attentive and…
Patryk is extremely attentive and helpful and goes the extra mile. Refreshing for this industry!
5/5
TrustpilotGreat team!
I’ve been renting out my property with Hamptons for the last 6 years. I feel so relaxed that I can leave it all to them and trust them with handling all issues well Iman Bile recently worked on the last tenants checkout and kept me constantly updated with regular emails including pictures. Thank you for your help Best wishes. Debbie
5/5
TrustpilotTrustworthy and highly competent.
We live in another country so we are fully reliant on Mandy D-Orta at Hamptons for everything to do with our property. This takes a great deal of trust in the team supporting us and she has been incredibly responsive, competent and she has gone out of her way to support us. Our home is over 100 years old so it takes extra care and they have never let us down. We would recommend their services highly.
1/5
TrustpilotA company in decline
A company in decline. Once good, now dismal. As a landlord I'm better off with Google than dealing with their property management team. My local lettings team has changed out completely and are now ringing me to ask if they can market a property they have already had on their books for a number of years. Amateur hour.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
Trustpilot5 star service!
We have no hesitation in recommending Hamptons in Horsham for acting as our agents in our recent house sale. Their staff went above and beyond the service we would have expected, especially when problems arose, and they were very proactive in pushing forward when the solicitors were dragging their feet, despite time constraints. We would certainly use them again!
5/5
TrustpilotExcellent staff
Recently had maintenance issues with our property and got in touch with Hampton as our rental property managers. They were professional and understanding and had the issues resolved in just a few hours. I have been a tenant with other estate agents previously and can guarantee that they would not have been half as good as the staff at Hampton's. Honourable mention should go to Lucy Pickles who did a great job solve our problems and keeping us informed throughout the process.
5/5
TrustpilotSaima in the property management team…
Saima in the property management team has been incredibly helpful and responsive to all requests during our tenancy
5/5
TrustpilotReliable and Friendly Service
Recently rented a property via Hamptons in Bath. Everyone has been very friendly and helpful. Melanie kept us well informed on the status of work being carried out at the property and followed up to ensure we were happy.
5/5
TrustpilotProperty maintenance contractor
Having worked with Estate and Lettings agents around Gloucestershire as a Property Maintenance Company, Rebecca and her property management team are professional, concise and more importantly for myself, the best property management team I have encountered.
5/5
TrustpilotGreat Service
Sana Uddin is a senior property manager with Hamptons in MansellStreet. She does a very professional job managing my property. She responds quickly to emails and is generally very helpful. She understand here job.
5/5
TrustpilotProperty Management
Anca Ciobanu has been very efficient and responsive in managing my property.
1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency
1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency.
5/5
TrustpilotStunning Service at Hamptons
Yes, Hamptons and Mandy Dorta in particular is a fantastic company and the people are so kind working there. I bought my property through them and rented it out through them too because I was so impressed by the team. Nowadays service is something that seems to have gone out the window but not with Hamptons. I could not recommend them more highly.
1/5
TrustpilotHorrible service
I was a tenant for one of the properties that they manage. During my tenancy, I had so many issues with them ; not responded emails, no proper inspection, no proper cleaning, keeping deposit payments not secured until they get warned, house issues not taken care of.... They literally do not care about how do they serve to their clients.
Thank you for your review. We are disappointed to hear your feedback, particularly as we take our management responsibilities very seriously and always aim to deliver the very best service. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
