Dexters West Hampstead reviews in Camden

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working with Nick,

I recently had the pleasure of working with Nick, and I must say that his professionalism, expertise, and dedication truly impressed me. Nick's commitment to ensuring a smooth and successful real estate experience was unmatched.

Yusan · 1 July 2023

★★★★★ 5/5

Google

Felix our contact at Dexters was so helpful through the process of selling our apartments in West Hampstead. With the turbulent property market we have at present, the process became strained and difficult at times, but Felix remained calm and empathetic throughout. Would highly recommend the guys if you are looking to sell your place in NW6.

Steve · 13 January 2020

★★★★★ 5/5

Trustpilot

Seamless experience, quick to resolve issues

Currently renting through Dexters, with my contact Catherine McDowell. She has continued to make the overall experience seamless, overcoming a few repair issues, and is timely in responding. Much appreciated.

Steven · 31 October 2023

★★★★★ 2/5

Trustpilot

Negative experience

Absolutely terrible agency, poor customer service, not taking responsibility for anything and playing a blame game. I do not recommend to use this agency ever. Jessica from Dexters was very unhelpful and unprofessional.Location - Royal Wharf.

Maggie · 23 May 2023

★★★★★ 5/5

Google

Wonderful experience with the whole team at Dexters. We have bought a new property with them and are selling our existing flat with them too. We spoke with Chris and Izzi who were both fantastic. Very good and honest communication and feedback

Udit · 23 October 2022

★★★★★ 5/5

Trustpilot

Very efficient way to manage my flat.

Bruno · 19 December 2025

★★★★★ 5/5

Trustpilot

I am very pleased with amazing customer…

I am very pleased with amazing customer service from Rasel Islam! he was very efficient and helped with all queries in no time. Absolute pleasure to deal with best customer service from Dexters agency.

Silvija · 12 July 2023

★★★★★ 5/5

Google

Dexters provide an excellent, personal sales service. Very friendly staff team whom I feel are doing everything they can to sell my house and to help me buy another one

Anna · 23 October 2023

★★★★★ 5/5

Trustpilot

Anthony Grundy - recommended!

Anthony Grundy negotiated my lease extension timely , efficiently and professionally.I was very impressed with his knowledge and attitude. I believe both parties are satisfied with the outcome.Would recommend Dexters based on Anthony’s performance.

Customer · 10 July 2023

★★★★★ 5/5

Google

Jay has let my property for many years and I have always been very satisfied with the way he has dealt with matters, including as to the quality of tenants, the rental income achieved, and the convenience with which the process is undertaken. He is also always approachable and flexible so as to meet your personal circumstances. (current landlord).

A · 24 October 2018

★★★★★ 5/5

Trustpilot

Fantastic support

Fantastic support! Flexible, kind and quick responses.

Emma · 22 December 2024

★★★★★ 1/5

Trustpilot

Worst Estate Agency-121A Darwin Road Follow Up

Agree with the people who had horrifying & terrible experience at the hands of Dexters that it should be reported to the Property Ombudsman. We have already started the process, the first of which is to write to their In house complaints department (It is called Customer Complaints Procedure, Given Dexters' standards we don't have much hope with this). If they do not resolve it in-house within the stipulated time then the next step is to take it to the Property Ombudsman.Their modus operandi is simple - now that they have got you signed, sealed and delivered you have to put up with whatever they throw at you. A house is a basic necessity of every human being and they are taking advantage of this very need.As posted by other people affected by Dexters, we'd like to reiterate the importance of checking every inch of the property and make sure all your concerns are addressed no matter how silly it appears (including checking with the neighbours about issues with previous tenants) because once you sign the contract they will keep throwing the rule book at you at every instance.Regarding the contract they keep chasing like clock work, if they had spent only about 10% of that time & effort in addressing customer needs every one involved would be in a happier situation.We have received a reply to our earlier post from their customer relations department to discuss this issue. We will try that as well.Will keep everyone updated about how the Customer Complaint Procedure progresses.

Sunil · 8 January 2022

★★★★★ 5/5

Google

Barington and his letting team provided service above and beyond what I expected and I have been extremely pleased to date. Zahra in particular went through great lengths in finding us an excellent tenant and assisting with all the small particulars. I will definitely use them again, and highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Anthony · 23 October 2020

★★★★★ 5/5

Trustpilot

Helpful and Reliable

I recently had the pleasure of working with Alistair Maclean at Dexters. He was helpful and considerate throughout the transaction, assisting us in achieving a successful outcome. I would recommend his services to future clients.

Gepp · 6 June 2023

★★★★★ 5/5

Trustpilot

Great management team throughout the…

Great management team throughout the tenancy period, special thanks to Mr. Louis Preston for his kind help close to the end of my tenancy.

Yijun · 28 February 2024

★★★★★ 5/5

Trustpilot

Have had a very good experience with Donalina.

Have had a very good experience with Donalina from Property Management. When getting quotes she always gets comparison quotes with out having to be asked, and always punctual in getting back to us too.

Henry · 30 June 2023

★★★★★ 1/5

Google

We opened an enquiry with various Dexters branches. We clearly listed our property requirements in the contact form and multiple times via email and over the phone. Since doing this, we've received numerous communications with properties that: - do not meet requirements for kitchen arrangements or minimum space in square metres - come unfurnished despite our requirement for furnished It seems the staff at Dexters have an aggressive yet inaccurate approach when it comes to sending property adverts to potential renters. It's more about throwing whatever you can at the wall and seeing what sticks. Some staff also attempt to induce a scarcity mindset by telling you about the large number of viewings happening for a property. Not only is this unnecessary, it is also stupid to rush someone's decision on where to live. It's not nice to spend time reading emails or on the phone discussing properties that do not meet our needs. I do not recommend Dexters if you are looking for a quality lettings agent.

Jamil · 24 December 2021

★★★★★ 5/5

Google

Many thanks to Dexters for excellent support in the sale of our home. The process was very smooth and planned and the levels of support and attention given were brilliant. The firm sourced a great number of interested parties and we were happy with the end result. Good job!PositiveProfessionalism

Thomas · 23 October 2021

★★★★★ 5/5

Trustpilot

The Kensal rise team have been very…

The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!

Saz · 19 June 2024

★★★★★ 1/5

Trustpilot

One of the worst agents I came across

One of the worst agents I came across. deceiving contracts and wrong information were provided , the price of which the tenant pays. Made me think a million times before using them again or even to consider renting another property.The property has severe damp, mould and no maintenance

Speechless · 7 December 2021

★★★★★ 5/5

Trustpilot

We have had great support during our…

We have had great support during our tenancy from Graziana Doronzo. She is very insightful and always ready to resolve any issue. Thank you, Graziana!

Jake · 29 January 2024

★★★★★ 1/5

Trustpilot

Maintenance issues

I always seem to have to chase up issues.

Edward · 21 November 2025

★★★★★ 5/5

Trustpilot

We’ve been on the house hunt over the…

We’ve been on the house hunt over the past couple of weeks. Mia has helped us a lot during that time! She’s been very prompt with her responses and helpful throughout the whole process. It has really helped to ease the pressure of the house search.

Stoyo · 9 March 2022

★★★★★ 4/5

Trustpilot

Natash has managed my property for c

Natash has managed my property for c. 20 years. Her personal attention has continued with Dexters and her new team. They have managed some unusual & challenging situations well.

Peter · 20 October 2023