Dexters West Hampstead reviews in Camden

★★★★★ 1/5

Trustpilot

just particular agent

just particular agent, so they book a viewing to my place and I was concentrating on other stuff during the whole visit, and would expect the agent to answer the questions from the visitor. Yet, the visitor kept trying to ask me things e.g. the epc, tax band and whether the heater is electric while I believe the agent should know the answers (these are basic stuff), yet he just folded his arms and allowed the visitor to bother me. At the end, I just said 'you should ask the agent, he might know more.' Then the agent put a long face to me. The whole thing is unprofessional and ridiculous.

Dorothy · 22 April 2023

★★★★★ 5/5

Trustpilot

Donalina is great

Donalina was really helpful and responsive when we had an issue with our heating. She immediately put us in touch with the maintenance team, who also responded very quickly. Very happy with this service.

Tessa · 16 February 2023

★★★★★ 5/5

Google

Chris has been extremely helpful, reliable and pleasant to work with during my first home purchase. I’m very grateful! Also big thanks to Peter for his great advices and help throughout the process. Definitely will return again!

Daniil · 23 October 2022

★★★★★ 5/5

Trustpilot

Great service

I moved to a new property almost 3 months. Nicole is my reference for the property management,I couldn't wish for a better person, she's very efficient and helpful ,anything it has to be done in the flat is delivered fast. Thanks

Isabella · 29 April 2022

★★★★★ 5/5

Trustpilot

Lauren has been awesome and very helpful with getting our flat sorted for us

We had been speaking with Lauren who has kindly showed us around our new flat we are moving into. Lauren was very accommodating, helpful and answered all our questions efficiently and professionally. Lauren was very helpful throughout every step of the process.

Christos · 10 March 2022

★★★★★ 5/5

Trustpilot

Amazing service!

As a tenant Indre is the best property manager I have ever dealt with! She is professional and deals with maintenance issues quickly. Thanks Indre!

Lee · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent support

Daragh was incredibly helpful with an issue with building work downstairs. He responded immediately and was in constant contact throughout until the issue was resolved. Can't thank him enough and very impressed with the service!

Alex · 9 December 2024

★★★★★ 5/5

Trustpilot

Great lettings agency

Dexters has been a great agency to work with. They’ve handled the moving process/property management efficiently and swiftly, and with total professionalism. My rental property has been managed by Jadasa Andjadiumi - who has been extremely supportive and efficient in ensuring that all the procedures run smoothly. Having worked with other agencies in the past, I’m very happy to now be working with Dexters as their services are unmatched.

Homar · 24 January 2024

★★★★★ 5/5

Trustpilot

Dexters were amazing with regards to…

Dexters were amazing with regards to the sale of our property. It was not the easiest of sales but Janine was absolutely amazing in keeping me up to date with the progress of the sale. 10 out 10

Darren · 7 September 2022

★★★★★ 5/5

Google

I would like to take this opportunity to thank Dexters for sorting me out with a recent property rental. I must give a special mention to Reggie Tully, who went out of his way in helping me and was an absolute pleasure to deal with. I would highly recommend!

Ben · 23 October 2020

★★★★★ 5/5

Google

Always had a really good service from Jay Hayden. When Martin & Wright were acquired by Dexters I was slightly concerned that I'd lose that personal touch but this hasn't been the case and Jay and his team have been brilliant supplying me with a corporate tenant and aftercare service spot on. Keep it up!

Jason · 24 October 2017

★★★★★ 5/5

Google

Jay and his team have been absolutely fantastic since I've become a tenant through them. They are extremely efficient and friendly, always willing to assist with and resolve any issues that arise. I can not highly recommend them enough and commend them for their outstanding customer service! Wish all estate agents operated like them! #happycustomer

Charlene · 24 October 2017

★★★★★ 1/5

Trustpilot

Unprofessional behaviour

Unprofessional behaviour and no comminication. In May 2023, my roommate and I were locked in our apartment due to a broken lock that was never repaired despite reporting the problem in October when we first moved in. Dexters management did not respond to us and for personal and health and safety reasons we had to leave the apartment, so we contacted an outside emergency agency and Dexters would not refund our money!!!!

Camilla · 12 November 2023

★★★★★ 5/5

Trustpilot

Very smooth end of tenancy experience

I was a tenant at a property managed by Dexter's with Petros Giorganios as the property manager. My end of tenancy process was very smooth and my deposit was returned with very minimal and justifiable deductions. I was pleasantly surprised by the experience. All of my queries were promptly resolved and communication channels (email and phone) were always open.

Atul · 31 July 2024

★★★★★ 1/5

Trustpilot

It's time we talk about these 'agents'

It's time we talk about these 'agents'. In over a week I received 4 calls a day from 3 different phone numbers, all during peek business hours (I'm fully employed with an actual job to do) and literally refused to reply to emails. For them it's all a game of chase where you are the idiot who's supposed to bend backwards and chase them hoping they grant you a place to sleep. And when you reply, all you hear is people partying, music, and very poor connection. Get a grip, you guys are literally disgusting. They also have the smallest selection of houses and keep on sending me the lower end of the barrel even tho I'm looking at quite high rents in 1 beds. JOKE OF A BUSINESSJOKE OF A COMPANYJOKE OF AN AGENCY

Matteo · 31 March 2023

★★★★★ 5/5

Trustpilot

I have had the absolute pleasure of…

I have had the absolute pleasure of working alongside Alistair MacLean on a very complex sale transaction which has taken a number of months to complete. Throughout the transaction Alistair has remained patient, kind and pro-active depsite the hurdles which have appeared along the way. Alistair has fantastic communication skills and managed to keep the tranaction together despite the numerous difficulities. I am certain that the transaction would not have successfully completed without Alistair's involvement. As Head of a Residential Property Department for a medium sized regional practice, I deal with many agents on a daily basis. Alistair has definitely stood out as one of the best agents I have ever known and I hope to work with him on many future matters. It would bring a huge smile to my face to recieve a sales memorandum confirming I will be assisted by Alistair on a future sale matter as I know the transaction will be in very safe hands! Alistair - a huge THANK YOU from myself and my clients for all that you have done. We could not have completed without you!Best wishes Gemma Bath

Gemma · 30 March 2023

★★★★★ 5/5

Trustpilot

Chante clearly outlined expectations

Chante clearly outlined expectations, project timelines, and the scope of work. She was responsive to any questions I had, which made the entire process run smoothly. Her ability to manage tenant needs and property maintenance efficiently was evident, and she was always available to address any concerns promptly. Jackie, Bonhams Electrical

Christian · 3 December 2024

★★★★★ 5/5

Trustpilot

Property inspections

Kelly has been very helpful in visiting the property to check how we’re getting on and to see if any issues needed addressing.

Cal · 30 November 2023

★★★★★ 5/5

Trustpilot

I have a rental property managed by…

I have a rental property managed by Dexters. I have had a number of issues with a previous tenant and damage to property. I have been particularly grateful for the help of Graziana who throughout a difficult situation was always the one who was incredibly responsive and efficient in managing any problems. I know that if issues arise she is the one that will go out of her way to get it sorted.

Arvind · 11 October 2023

★★★★★ 4/5

Google

The experience of with dealing with Dexters in west hampstead was a very positive one. Jay and Albert were very professional helpful and were always on board to answer any questions I needed answers to. They let my flat out very quickly and efficiently and would definitely use them again in the future.

Alan · 13 January 2019

★★★★★ 5/5

Trustpilot

Ria has been absolutely brilliant

Ria has been absolutely brilliant in looking after my rental property. She has been so incredibly efficient and responsive and always gets back to me with any queries I have. I would not hesitate to recommend Dexters.

Karen · 1 November 2024

★★★★★ 5/5

Google

As a landlord I can highly recommend Dexters West Hampstead. Aarati has been very professional in all aspects of the letting

Tony · 12 January 2024

★★★★★ 5/5

Trustpilot

Fast and Efficient Service

Fast and Efficient Service - Highly Recommended!I recently had the pleasure of dealing with the Dexters house management team and landlord of my apartment, and I must say that I was extremely impressed with their prompt and efficient service.My washing machine had broken down, causing me a lot of inconvenience, but I was pleasantly surprised when I received a call from their team informing me that a new machine would be installed in my apartment within a few hours. The installation was completed without any hassle, and the new washing machine is working perfectly fine.I really appreciate the effort that the team put in to ensure that the issue was resolved quickly and efficiently. It is comforting to know that I have a responsive and attentive team to turn to whenever I need assistance.Overall, I am extremely happy with the outcome and I highly recommend their services to anyone in need of reliable and professional assistance.Thank you, Dexters Team (Poppy Russel), for your prompt and courteous service. You have certainly earned my trust and loyalty.Sincerely,Victoria

Victoria · 24 March 2023

★★★★★ 1/5

Trustpilot

Would give ZERO starts if I could

Would give ZERO starts if I could. AVOID.Dexters requested that work be done on my front door - it was proactively brought about by Dexters - and I said sure. Dexters hired a contractor to come work on the door and that contractor left a hole in my wall. I was in touch with Dexters for ~6 months on and off about the hole as I was not willing to accept responsibility given that the damage was not caused by me. Dexters dragged their feet for months on the issue (essentially waiting until my lease was up) and ultimately ended up taking money out of my deposit for damage that I didn't do (and also damage that was caused by work THEY requested). They were also pretty laissez faire about the whole issue, which really frustrated me. Made it seem like it wasn't a big deal for me to pay for something I didn't do. (If it wasn't a big deal, then why couldn't THEY pay for it?)Overall, really REALLY terrible customer service. Very disappointed. Will not be working with Dexters again.

Jess · 22 March 2023