Dexters West Hampstead reviews in Camden

★★★★★ 5/5

Trustpilot

Thank you so much Sagar Patel for the help!!

I called yesterday to get help because I didn’t had hot water and Sagar Patel assisted me step by step throughout the whole process. He was the best!! Thank you so much Sagar

Marta · 4 October 2023

★★★★★ 1/5

Trustpilot

Completely ghosted by the agent…

Completely ghosted by an agent after we had already started looking at properties together. Tried to follow up via phone and email multiple times, no reply. A simple email saying „this property isn’t available anymore“ or whatever the reason might be is simply the professional thing to do, and it’s not hard. Will not be contacting them again for my next home search!

Ophelia · 27 September 2024

★★★★★ 5/5

Trustpilot

A 5 star service!

Dexters have looked after the management of our property for quite some years now, and I would like to take this opportunity to mention that in the past 12 months the attention to our needs and the management of our property has become a 5 star service. Our appointed property manager, George Bromage, is polite, helpful and efficient and ensures that all our needs and requests are taken care of in the best way possible way. I feel sure that our tenants are equally pleased with any dealings with him. His service is 5 Star!

Marilyn · 28 October 2023

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi (senior property…

Jadasa Andjadiumi (senior property manager at Dexters)- is absolutely amazing! She handled our apartment inspection in a professional and attentive manner and helped me address several issues that needed to be resolved for a while. She also responds to my emails the same day and makes all needed appointments quickly. On top of all that, she is super friendly and an absolute pleasure to speak to!!! I feel so grateful that I am able to contact Jadasa with any question or issue I may have.

Christina · 27 October 2023

★★★★★ 5/5

Trustpilot

Great contract management

Dexters got me excellent tenants in no time, there was only one week between the previous tenants leaving and the current tenants arriving! But I particularly appreciate the management of the tenancy agreement that they provide: Thank you, Myra, for your excellent inspections and for providing me with the right contacts whenever a problem arises. It matters to have confidence in an agent who is always responsive to the needs of the landlord and the tenant. I would recommend Dexters for both finding suitable tenants and for efficiently managing the ensuing agreement.

Customer · 25 October 2023

★★★★★ 1/5

Google

-5, if it were an option. We were the first 2 people to occupy the Queens Park Football Club-owned NWX Residencies’ new apartment complex Ambrose House in November 2021 when it opened. During the viewing process, Reg and Arjun used lies and false assurances to make the sale and grab our interest, specifically the exact names of commercial businesses moving into the ground floor of the building and the timeframes by when this would happen, which was January-May 2022, along with false assurances on noise pollution and stating that the railway beside the complex was commercial with reasonable hours of operation. It was 24/7 with overnight freight trains. Upon moving in, there were noticeable damages and faults with the brand new building, including my bedroom ceiling caving in which could have injured me, door handles wearing away, leaks from the above apartment causing brown stains on the living room ceiling, the balcony being unevenly laid with wonky flooring that could easily cause someone to trip over, a broken balcony door, a bedroom window that wouldn’t open because the metal bracket had been installed incorrectly, and a lousy shower that repeatedly got flooded due to a cheaply designed plug/drainer being used. Our initial property manager, Nora, was utterly useless and ignored complaints for MONTHS before eventually leaving Dexters, at which time our grievances and repair reports were passed onto numerous other people, including Edward, and the director of lettings, Tom. Within the first few months of moving in, during the winter, we had WEEKS of no hot water or heating in total, sporadically. Consecutively, for a week on one occasion. Dexters had many residents complaining and trying to get out of their tenancies, with residents forming a communal discussion forum to air our experiences and raise awareness with a view of collective action. During our 18 month tenancy, we had a total of 4-5 weeks worth of hot water and heating outages, numerous floods in the central boiler room, a professional group of burglars repeatedly stealing the packages of residents from our double security lobby, bikes stolen from the bicycle store, rude and incompetent concierge staff supplied by NWX, incompetent staff working for Dexters, and equally incompetent and lazy contractors outsourced by Dexters. The ventilation system (installed by Vent Axia) did not work in the apartment and was unresolved for the entirety of the tenancy, which most certainly breached it, but we decided not to pursue legal action. We had a total of FIVE different contractors attend the property to assess the issue and each provided conflicting diagnoses, reporting varying accounts to Dexters at which point we had to start recording and filming any visits from contractors. Ultimately, Dexters were told it would cost hundreds to fix the vent system, which had been installed incorrectly and would require rewiring through the ceiling, which they (or the undisclosed landlord) clearly did not want to do. On that subject, they refused to provide the landlord’s name and details, which is completely illegal when requested by any tenant under the Tenant Act 1985. The amount of issues we could have sued Dexters for are overwhelming, not least was the anxiety it caused us while living at one of their properties, fully documented by medical professionals and led to long term stress. Additionally, my asthma was severely affected due to the ventilation issues they did not fix. On one occasion, a concierge officer refused to check for my confirmed delivery by Amazon, which I ultimately collected myself from behind his desk after he invited me to do so. He then followed me outside and physically assaulted me. After reporting this to Dexters, they emailed and said they would pass my “feedback” along to NWX. They are lucky I did not go to the police and formalise a complaint against their staff. This person continued working there for the remainder of our tenancy, and no apology was received by him, NWX, or Dexters. Utter disgrace of an agency. Avoid at all costs!!!

Mr · 23 October 2023

★★★★★ 5/5

Google

Toby at Dexters helped us with the sale of our flat when he was working in Kentish Town. Writing this review because he was just brilliant for us: friendly, reassuring, full of wise counsel, never raised our expectations beyond what was realistic or seemed to be acting against our interests. And just a v nice guy. He guided us through the whole thing with total peace of mind and made it a far less stressful experience for us and the buyer alike - and he did all that while getting us a great result on the price. When the inevitable complications arrived between accepting an offer and completion he was a very calm and reliable guide to what was happening and I never once felt anything but confident in his advice about the best way forward. In the process of selling/buying we've definitely encountered plenty of people who don't work that way: who mislead you about the nature of a property or likely price before showing it, or advise you to accept an offer because it's in their interests but not yours. If these are the stereotypes you have in your head about estate agents, rest assured that that isn't Toby at all. I'd absolutely trust him with a sale or when looking for a property in the future.

Archie · 23 October 2023

★★★★★ 5/5

Google

I changed to Dexters from another estate agent, just three weeks ago, I can't believe the difference! Initially there were many viewings and with in two weeks a serious offer! The staff are very responsive to phone calls, helpful in their approach, and a pleasure to work with. It feels that we are working together with the same aim in getting the property sold. Thank you Dexters!! BTW not all estate agents in Kilburn/West Hampstead are the same. From my experience, don't learn the hard way like I did! An unbiased review - go for Dexters.

Karen · 23 October 2023

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I would like to commend Bryan Crail (Bloomsbury Office) on his communication, problem solving and attention to detail in property management. Recently, following a planned visit to the property, we have identified a number of issues that had to be repaired. Bryan clearly and promptly communicated with the landlord as well as myself. He was able to professionally negotiate and quickly find the solutions to these problems, while keeping the interests of both the tenant and landlord in mind. Great work!

Margo · 23 October 2023

★★★★★ 4/5

Trustpilot

In a word it is the personal attention…

In a word it is the personal attention that my wife and I get from Natasha Bedenik. Our properties are managed from two different offices and tasks delegated to different people, accounts, letting, maintenance. With people standing in during absences at times, we get messages from about 9 different people and at times there are inconsistencies. For us the answer is to ask Natasha . Starting mid-August this year there was confusion amongst staff and estate management companies sending notices and invoices inconsistently to Dexters or directly to us such that some invoices were overlooked. Natasha sorted it out and now it seems to be running smoothly

John · 22 October 2023

★★★★★ 4/5

Trustpilot

Helpful and committed to the finish

A very lengthy and protracted sale but we got there in the end and Dexters kept things moving and were very responsive. Nina Gallagher was particularly helpful, always on the end of the phone or email to address issues head on.

Celia · 4 February 2023

★★★★★ 1/5

Trustpilot

Dexters (kentish Town)​ Avoid at all costs.

I wasted five months of my time trying to sell my property with them. Day one branch manager values my property with all the usual speil estate agents use to get you signed up. He valued my property between £400k and £475k which was to large a range!! I think this is done to offer properties too investors at the lower end of the range they know will be interested before it goes live on right move to the general public. I think these property investors are in cahoots with Dexters from the start? After signing you up the pressure starts to get you signed up with a solicitor they recommend on a no sale no fee deal, I'm selling a property with no chain so all the hard work is done by the buyers solicitor, there recommended solicitor quoted me a fee of £2.4k, this is when the dodgy alarm bells started ringing, I later appointed my own solicitor for less than £1k. The day before my property goes live on rightmove he recommends a starting price of £450k, that's £25k price drop from his maximum valuation two weeks earlier? After my property went I live I got lots of interest and viewings from rightmove, then I noticed something strange, after any potential buyers had viewed my property Dexters took them straight into my next door neighbours property? What Dexters failed to tell me was they where also marketing my neighbours almost identical property at a starting price £5k lower than mine. It sounds unbelievable but true! After a few weeks Dexters call me with an offer from a first time buyer who they say has a deposit ready to apply for a mortgage, after excepting their second offer I get pested by Dexters to appoint my solicitor before the buyer has there mortgage in place to buy? What a big mistake I made, always get proof of funds to buy before appointing a solicitor. After appointing my solicitor the buyer's details are sent over, It turns out the buyer is a buy to let property investor. Dexters later denied telling me he was a first time buyer and the staff member who told me this had moved to another branch. (BS) The same staff member answered my phone call two days before the sale fell through? The investor buyer then had his first mortgage valuation declined, After the buyers second mortgage valuation he claimed the lenders mortgage offer wasn't high enough too complete the sale and asked me to lower the price buy £30k???After several phone calls with a different Dexters staff member I agreed a price cut of £15k with the buyer stating he could find short fall amount with the help of friends and family to complete the sale. (ALL B.S.)Sale back on track (I thought) until the branch manager returned from holiday the next day and got involved again stating it was his sale and the other staff member was only covering? He told me the buyer was having a third mortgage application for the original selling price with the £15k price cut I agreed being allocated for property repairs? It sounded dodgy but had nothing to do with me (I thought). The next day the buyers solicitor emailed my solicitor to say that I'd agreed to register the sale at the original selling price but receiving £15k less and asking me to confirm this dodgy deal. This would of also meant me paying capital gains tax on £15k more than I was receiving for the sale. They thought I was born yesterday with the word mug tattooed on my forehead. A few days after his third mortgage valuation the buy to let investor pulled out. Dexters recommended remarketing my property which they'd already had removed from right move, I've no idea why they done that when contracts hadn't been signed? I thought proper agent practice was to mark adverts STC? From start to finish the whole deal stunk, this review is one hundred percent true, I have no reason to lie, recorded telephone records and emails would back me up on all of this but I doubt very much if Dexters keep them? Dexters say before you sign you can pull out of the agreement at anytime which is true, but don't forget to read the small print, you actually have a too give them 28 days notice before you're free to find a trustworthy estate agent. Take my advice and save yourself some time and money and stay clear of Dexters.

Paul​ · 22 October 2023

★★★★★ 5/5

Trustpilot

Amazing Property Manager

Kaitlyn Watson is an amazing Property Manager. She has amazing communication and always goes above and beyond to help me with any issues that occur.Definitely a director in the making.Ed

Edward · 7 December 2023

★★★★★ 5/5

Trustpilot

Brilliant service. Will highly recommend Dexters

We have always received top class service from Dexters and highly recommend them for estate / property requirements. Special thanks to Victoria Nugent who has been an absolute pleasure to deal with.

Noel · 21 October 2023

★★★★★ 4/5

Trustpilot

Special thanks to Jamie who tried…

Special thanks to Jamie who tried really hard to get me a flat, always checking up on potential properties and viewings. He was always friendly and polite even when things weren't going our way. Very professional!

Chris_white._ · 7 July 2023

★★★★★ 5/5

Trustpilot

Great service.

Great service.As a tenant I have had no issues whatsoever with Dexters. They have been my agent now for three years.Whenever there has been an issue with anything within the property, there has always been a quick response from my property manager, Myra Mettam. Whether it has been a broken fridge, a leaking shower door, a new washing machine, etc, a professional trade has been called quickly and the issue has been rectified, usually within a week of the problem being highlighted. In fact, today I emailed Myra at around midday to report a radiator not working in the property and by 2.45pm someone had been sent round and the radiator was fixed. Amazing!It also helps that my landlord appears to be very quick to respond as well, and very understanding. You hear of many horror stories for tenants, but my experience with Dexters couldn't be further removed from those. Very satisfied.

Adam · 17 October 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Avoid at all costs.They pressured us into reducing the property's price within seven days of marketing it. They screamed at me that the property needed a complete refurb, which was invalid. They took really bad photos and included that the property needed updating in the property details, which was false. After a few weeks, they advised us to accept an offer way below the property's value. The whole episode stank of insider dealing. On top of which, they were stressful to deal with. Luckily, I changed Estate Agents, and we sold the property for £35,000 more than the offer they told us to accept.

Mandy · 17 October 2023

★★★★★ 1/5

Trustpilot

Don't use Dexters.

Let out a property - fully managed service with Dexters between Aug 2021-Aug 2023 Management fees 18% They did nothing. 0. The tenants sub let the property -Dexters did not check, intervene, even though emails and phone calls, they confirmed they suspected.The tenants left the property damaged, items missing. Dexters took over 2 months to process the deposit return, and I still have not seen any money from the held deposit.Utterly useless. Take ages to respond, by phone or email.

Aruna · 14 October 2023

★★★★★ 5/5

Trustpilot

Tia was extremely helpful in resolving…

Tia was extremely helpful in resolving the issues with our landlord, and have continuously tried to fix the issues at the flat.

GD · 16 May 2024

★★★★★ 5/5

Trustpilot

Dexters has been letting four of our…

Dexters has been letting four of our properties for many years.Recently Donalina Gargrupe has been dealing most efficiently and promptly with some repairs in one of the properties which is much appreciated.

Danuza · 11 October 2023

★★★★★ 4/5

Trustpilot

My experience as a small landlord

Dexters have taken over from my previous Management Company and so far the change over has gone smoothly with no disruption to the service.I had a new tenant recently in one property and there has been a number of issues that have needed dealing with. They have kept me informed and are always easily contactable for advice and clarifying any issues that have arisen. (Olivier Babylone)Dexters appear to have a number of reliable (If expensive) contractors to carry out any works and checks necessary in a timely fashion.

Iain · 11 October 2023

★★★★★ 5/5

Trustpilot

BEST PROPERTY MANAGEMENT

I am very happy that Dexter take over the management of the building where I live. They had been very professional, proactive and supporting all the times for any issue in the building.As example this morning, I send an email to Dexter Acton complaining about the switch of the boiling and the lady Ms Georgina Mcconnell working there send me straight away an electrician to fix it 10 minutes after receiving my complain. Honestly, no one can do better.I recommend highly Dexter specially the agency based in Acton.

Yamina · 9 October 2023

★★★★★ 5/5

Trustpilot

Great Service

We would like to thank Jess for her help and support during the replacement process. She was really professional, polite, effective and easy to communicate with.She was very cooperative, took all of our requirements into consideration.We’re really satisfied.

Kalman · 25 April 2023

★★★★★ 5/5

Trustpilot

The team at Dexters including Fahima

The team at Dexters including Fahima, Sertan, Racha is great. They are professional, always happy, responsive and caring. I always feel comfortable and happy to deal with them.

Customer · 11 January 2024