Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAfter dealing with a number of other…
After dealing with a number of other estate agents, dexters definitely stands out from the rest. In particular, my property manager, Nasra Said, has gone above and beyond the expectations to assist in solving the numerous problems that arise on a day to day basis, and performing timely updates when needed.If anyone is looking for a new estate agent / property manager, I would definitely recommend Dexters!
Brandon · 5 December 2023
Agent replied · 22 October 2024
Dear Brandon, Thank you for taking the time to leave a wonderful 5* review. Nasra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI wanted to express my satisfaction…
I wanted to express my satisfaction with the service provided by Marco Correa. He recently came to my home to repair xxxx and I must say, his professionalism was truly commendable. Not only did he complete the task to a high standard, but he also exhibited exceptional kindness and politeness throughout the service.Thank you once again for sending Marco to assist me.
Ana · 21 March 2024
Agent replied · 22 October 2024
Dear Ana, Thank you for taking the time to leave a lovely review regarding Marco. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotBaily is an asset to Detxers
Baily is an asset to Detxers, she has always been 10/10 with the management of the flat we rented through them.
Dennis · 13 October 2023
Agent replied · 22 October 2024
Dear Dennis, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJenade was wonderfuf!
Jenade was wonderful! We really wanted a place and she gave us great guidance. She is always available and provides great explanations at all times.
Yoni · 29 June 2023
Agent replied · 22 October 2024
Dear Yoni, Thank you for taking the time to leave a wonderful 5 star Google review. Jenade will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGrace Sloane was excellent
Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service
28parkside · 28 June 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave a lovely review regarding Grace. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros from Dexters is the best
Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.
Barbara · 13 May 2024
Agent replied · 22 October 2024
Dear Barbara, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
★★★★★ 1/5
TrustpilotReally really bad agency
Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !
Ashley · 3 November 2022
Agent replied · 22 October 2024
Dear Ashley, It is disappointing to read that you have not received a five star service from our Hyde Park office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotImmediate Action Required for Final Pay
We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.
Jess · 22 July 2024
Agent replied · 22 October 2024
Dear Jess,We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail. Kind regards, Customer Relations Team
★★★★★ 5/5
TrustpilotRenewal of tenancy.
Donalina Gargrupe has been dealing with the renewal of my tenancy. She has been professional, efficient and friendly and the process has been stress free which is always important!
Sharon · 15 February 2023
Agent replied · 22 October 2024
Dear Sharon, Thank you for leaving a Google review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina is great to work with :)
Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.
Sara · 15 February 2023
Agent replied · 22 October 2024
Dear Sara, Thank you for your kind comments regarding Donalina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotSharks
We have been renting properties managed by CJ Delamere who then turned into Dexters for nearly 8 years. We were never late with our rent and rarely made any demands on the landlords. However, the last time we moved out - they are trying to extract from us over £500 for cleaning a small unfurnished 3 bedroom house and £200+ for tidying the garden. A total of £700 for a small house with just some cleaning? It is now 2 months later - and they still have not repaid our deposit which was nearly £2K. All the house needed was a deep clean for the new tenants. So, make sure you protect your deposit - if not you will enter into a prolonged dispute and make sure to take photographs at the outset of all the damage to the property when you move in.
RK · 25 October 2022
Agent replied · 22 October 2024
Dear RK, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI am very thankful to Chloe McNamara for helping me to find a new home. I was so stressed as I had only three weeks left to move out from the current place but Chloe calmed me down and was very empathetic. I really appreciate she carefully listened to what I said, didn't try to go way above my price limits or offer a random place that she had available and instead found me a flat that was just perfect. Also thankful for arranging a viewing at a reasonable time (on weekday after work) and not trying to make a pressure to make an offer on the spot. She also managed to get me one extra benefit that all the other agents said is impossible to get. I am really impressed by Chloe and the whole team. Would highly recommend!PositiveProfessionalism
Paulina · 25 October 2022
Agent replied · 24 October 2024
Dear Paulina, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Highgate office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
I had an excellent experience with Dexters Estate Agents while changing tenancy and moving into my new house. From start to finish, the process was handled with professionalism, efficiency, and genuine care, which made what can often be a stressful time feel smooth and straightforward.
Consumer · 19 December 2025
★★★★★ 5/5
TrustpilotWe had an inspection by Andrzej…
We had an inspection by Andrzej Szczepaniak. He was very professional, but also easygoing when needed. Always nice to engage with smart people!
Marcello · 15 June 2026
★★★★★ 5/5
TrustpilotHassle free rental
Our letting agent Eunice was great, made everything hassle free for our rental near Broadway market. I'd highly recommend her and Dexter's.
Harry · 2 September 2023
Agent replied · 22 October 2024
Dear Harry, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHaving had poor experiences with other…
Having had poor experiences with other agents, I genuinely thought Dexters would be the same. Couldn’t have been further from the truth. I’ve used them as property managers for our portfolio for 3 months now and particular credit to Myra Mettam - she has been very attentive to both us and our tenants with no complaints or issues from either side. Long may it continue 👍🏼
DJP · 5 December 2023
Agent replied · 22 October 2024
Dear DJP, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience and no complaints
During my time with Dexters I've received great service from them throughout my tenancy, through both issues and enquiries they have been incredibly helpful and had good communication throughout. I'd like to specifically point out Petros Giorganios who has been of great help over the past few months in sorting out a couple of issues and keeping us up to date throughout
Phil · 1 March 2024
Agent replied · 22 October 2024
Dear Phil, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 3/5
TrustpilotI’m Luke warm about my experience with…
I’m Luke warm about my experience with Dexters. I was not impressed with the way they overvalued my property to entice me in. I had to keep on them to get through a cash sale that really should have been much more straight forward although the buyers solicitor was a nightmare. I didn’t really feel they represented my interests fully but they did get a sale in the end. Though it was well below asking price. At the end of the day I felt like just another seller on their conveyor belt
Veronica · 10 October 2022
Agent replied · 22 October 2024
Dear Veronica, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
I've used Dexters for a few years now and always been very happy with the service. Huseyin T is great to work with - friendly, proactive and efficient at sorting issues when they arise.
GB · 20 March 2026
★★★★★ 5/5
TrustpilotNick from Bloomsbury
Nick from Bloomsbury was really helpful, I’m a Chinese student and I’m new to renting but he helped me through it all very patiently
Archie · 30 June 2023
Agent replied · 22 October 2024
Dear Archie, We appreciate you taking the time to leave a great review regarding your experience with Nick, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotLess than 1 star
I have never dealt with such arrogant and obnoxious letting office. On Saturday 1/10 my partner and I viewed a flat we would liked to rent with one of their agent (she was lovely and showed us around very politely).Right after that we called their office to get a form and put an offer through. Besides the usual questions, I’ve been asked what the offer was, then without even sending us the form or present it to the landlord they told us to come back after the weekend with a better offer and to think about it since on a weekend nothing was going to happen. Moreover they said that the long term solution we were offering was fine and in line with thr landlord requirements but just to check and offer more.3/10Having not heard back from them as they told, we called the office again to have this form sent and we were asked (with arrogance) if we could afford the property or if we had savings (so far we’ve never been asked for those things for a letting).After this, they turn around saying the long term solution we were looking for wasn’t matching the landlord requirements and that they also had an offer above the asking price (so all of the conversation was either to just making us feeling uncomfortable or just a waste of our time). During all this awkward conversation we were uncomfortable and felt treated as if we were the poorest people on earth for them when all they need to do was just send a form and in case a credit check instead of treating people like this.I wouldn’t definitely rent with them or recommend them.
Francesco · 3 October 2022
Agent replied · 22 October 2024
Dear Francesco, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters has been managing my property…
Dexters has been managing my property for a few years now with Rémi Daniels being an outstanding property manager working for Dexters.
Guillaume · 18 June 2026
★★★★★ 5/5
TrustpilotProfessional Knowledagble Local Estate Agent
I recently appointed Dexter in Kington Uppn Thames to rent out my house. They are very polite, professional and efficient. Especially Sonia, I would more than happy to anyone.
Xinyi · 19 January 2023
Agent replied · 22 October 2024
Dear Xinyi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 2/5
TrustpilotHi my name is Sean Byrne and I am the…
Hi my name is Sean Byrne and I am the owner of complete interiors and have been a contractor for Dexters’s estate agent’s for the last 15 years ! One of my property managers is Karim Marcelle and have done several jobs for his portfolio for which i have always had no problems with Karim and he is always accommodating and understanding in any issues if they occur. I hope he stays for a long time so we can continue our good relationship and many more jobs as he is a great asset to the team ! Best Sean.
Sean · 30 October 2024
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