Dexters Hampstead reviews in Camden

★★★★★ 5/5

Trustpilot

Helpful and responsive.

I had a very smooth experience with Dexters. Especially helpful was Charlotte who arrived early to work on the weekend to accommodate my movers time and Emika who was very understanding and accommodating of my complaints to the building management!

George · 28 September 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Casey from Dexters, and I couldn't be more impressed with the level of service and expertise provided. From the initial consultation, Casey was always responsive, knowledgeable, and truly had my best interests in mind. Whether you're buying or selling, I highly recommend reaching out to Dexters for a smooth and successful real estate experience!

Grace · 19 December 2024

★★★★★ 5/5

Trustpilot

Great service and very helpful

Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!

Jingqi · 17 September 2026

★★★★★ 2/5

Trustpilot

Absolutely useless team of managing…

Absolutely useless team of managing agents. Always take forever to reply to your emails/calls. Constantly making out everything is our fault. We had a 20 year old bath in our flat, a small crack appeared and when we reported it, they said we were liable to buy a new one. Thankfully I know my rights and this constitutes ‘fair wear and tear’. However, they dug their heels in and it took over a month for them to replace it, at one point they suggested we go 50/50.

Gannit · 20 November 2025

★★★★★ 1/5

Trustpilot

Cold water during winter…

Renting with Dexters in a north west property that has central heating. Me and my neighbors in the higher floor often experienced the hot water issues during evenings despite the weather is getting very cold recently - Dexter claimed the issues are fixed and reassured, and indeed I had some lucky weeks that didn’t need to take cold showers, however, here we go again, the issue is back and we again only have cold water, in the evening with freezing weather outside. The building is not really well managed I’d say, and despite it took two week to investigate the issues, it persisted, so if you rent with Dexters, be prepared to deal with 100 issues constantly and inconvenience.

Julie · 16 November 2025

★★★★★ 5/5

Trustpilot

It all comes down to the individual…

It all comes down to the individual agent you have as your contact, and I count myself very lucky to have Fahima as my contact. I have been with Dexters for many years and have had good experience over the years, but I find that Fahima is outstanding. My wife and I met her at the apartment and found her charming. She has also dealt very proficiently with a contractor who did a very poor job and who were uncooperative in returning to remedy the problem (and who in my opinion Dexters should never use). Eventually I gave up with them, and Fahima found a very satisfactory alternative who was new to Dexters. In my opinion she is a great advertisement for Dexters.

David · 17 January 2024

★★★★★ 1/5

Google

I previously had a good experience with Lily and answered all my queries but Hasti was condescending and didn't help me at all. Not great at customer service.

Sally · 17 December 2025

★★★★★ 4/5

Trustpilot

Been in the apartment since Sept last…

Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.

Collin · 22 May 2025

★★★★★ 4/5

Trustpilot

Renting and support after moving in

We have rented from Dexters. Our property viewing experience was good as Jack Beacom arranged for us to view the property twice before deciding. However, we felt a bit pressured when we learned many others were bidding for the rental and it felt like a now or never decision. After moving in we raised multiple repair issues which Talia White promptly dealt with. Talia is responsive and considerate as a property manager. Overall, we are happy with the support after moving in.

KA · 20 December 2023

★★★★★ 5/5

Trustpilot

Helpful, diligent and polite

I am a landlord and recently asked Dexters, specifically Neil Plit, if they could or orchestrate activity to meet the new fire door regulations. Neil has been exceptionally accommodating and kept me updated every step of the way. Neil was also very helpful, efficient and empathetic when there was a pipe leak in the last year. Their contractors are always first rate and diligent in their work.

Eldritch · 24 August 2024

★★★★★ 1/5

Trustpilot

Dear Dexters (Asma Chughtai

Dear Dexters (Asma Chughtai, Customer Relations Team ), I can confidently say I’ve been a good tenant. We’ve consistently paid rent, and there have been no issues during our one-and-a-half-year stay. Although there was a three-month renovation for one of the bathrooms (located in our bedroom), which I can’t currently use, nothing else has been broken. I am writing to express my concern about the experiences I have endured over the past year and a half as a tenant at 55 Queens Gardens. The consistent stress arising from unilateral practices during our tenure has been evident in numerous email exchanges, covering everything from trivial matters to emergency situations. Throughout, we have consistently adhered to your preferred methods of resolution.The issue lies in the inconsistent workflow and frequent turnover of personnel, coupled with the frustration of not receiving responses for at least a week. It’s noteworthy that notifications from Dexters about various situations are often last-minute, creating an unfair and stressful environment.Despite having a 2-year lease agreement, we terminated our contract with Dexter’s on November 8th due to the conclusion of the contracts between Dexter’s and the landlord. We meticulously followed the outlined rules in the contract for handover. However, we are perplexed by the continuous delays in receiving responses.We have heard that the landlord raised concerns about wall paint (for which we had a permit and left in good condition) and water marks related to the laundry and dishwasher machine (in the same condition as when we moved in). We submitted references by comparing the check-in and check-out lists, and our position, asserting that there are no discrepancies, has not been addressed in any of the numerous emails. The latest email received last Friday stated that we would receive results this Monday. However, we sent another email yesterday and have yet to receive a response from Paul, the senior representative, causing additional concern.The points I wish to convey are: 1. Why haven’t we received a response regarding the evidence we submitted, questioning why we should pay for costs not in line with the contract rules? 2. Why is there a consistent delay, and why do we have to continually send emails, pleading for a response? 3. I am appealing to the stress and unfairness I am currently experiencing in this situation as a tenant with Dexters.Could you please provide assistance in resolving this matter promptly?Sincerely,Hyo Joo Lee

Hyo · 15 December 2023

★★★★★ 1/5

Google

Dexters called me multiple times pressuring me to remove this review, so take their 5 star review with a enormous pinch of salt. Shockingly poor service from repairs/maintenance team, they've taken almost a year now to fix a couple lights (still not done after multiple visits - we've been asking them to since we moved in, in March but they seem to just lose track). The only thing they've managed to fix is screwing some door handles back in, which again took months for them to organise. We also have an ongoing damp and mould issue which destroyed some of my property, and staff claimed I was lying in order to defraud them and the landlord, though thankfully my landlord is honest and disagreed with that. Something is obviously going very wrong at the maintenance teams office - does no one talk to each other, ask workmen for reports after visits, or keep any notes on anything? Edit: even after all of this, they haven't gotten their act together - 2 months after reporting our bathroom light is out, we're still using candles to use the bathroom at night. I cannot emphasise enough how bad Dexters hampstead are at sorting out issues.

Louis · 12 December 2023

★★★★★ 5/5

Google

Daniel Woods has been a joy to work with; he came into the process of selling our flat midway and from the moment he took over he committed to the sale 100%. He is one of the most professional, diligent, thorough, patient, and thoughtful agents, whose sensitivity, attention to detail and excellent communication skills made all the difference. Last but not least, his exceptional sense of humour was the best remedy to survive a process that is inherently stressful and certainly not always smooth. Thank you! k&e :)

Kate · 12 December 2023

★★★★★ 5/5

Google

Thank you to Chris Neale and Jodie Whitehead for helping me across the past year to identify and purchase a property. They were very targeted in showing me only options that met my criteria and made sure to keep me in mind for properties even before they came on the market. Shout out to Jodie for the extra effort and attention to detail in the viewing process and kudos to Chris Neale for navigating the buying process for a quick close!

Rufino · 12 December 2023

★★★★★ 5/5

Google

Jodie Whitehead from the Dexters Hampstead office has been really fantastic and a joy to work with during the whole selling process and been patient and diligent. She secured a wonderful buyer for us and what is normally a very painful, stressful period for many people turned out to be surprisingly plain sailing. Nothing was too much for her to manage including going back and forth on several different things at once! She is very calm and professional. I would highly recommend Dexters as a high working and assertive team - they work really hard for their clients and don't rest on their laurels and clients are regularly updated. The whole team including Jon Hughes, George, Glenn and Luca were all Great as well. Thank you so much Jodie for a really positive experience - we really do appreciate it!

Alison · 12 December 2023

★★★★★ 5/5

Google

Bradley & team were amazing -This was the first house I saw as I started on my journey to look for a flat during peak season! He was thorough with the details, answered all my questions about the flat and london rental market and often checked in to ensure I got what I needed to make my decision. Even once I secured the flat, he was extremely helpful. He wasn’t pushy and it seemed like he wanted me to find the right home! Thanks Bradley!!

Akansha · 12 December 2023

★★★★★ 5/5

Google

Chris Neale and the team at Dexters were fantastic at selling our property. They had local knowledge and insight into the property market and were able to secure a good number of viewings over a short period of time despite the challenging market conditions presently. Once we had accepted an offer Chris was brilliant to work with to move the sale forward acting as a trusted advisor and crucial go-between working with us, the solicitors and the buyer to move things forward and keep everyone on the same page at all times. Chris was always available to discuss and address any challenges as they arose and used his extensive knowledge of the purchase/sale process to highlight, prevent and resolve any potential issues. This made the whole process smooth and we were able to hit our target completion date in large part due to Chris' hard work. Would definitely recommend working with Chris. Many thanks!

Stanley · 12 December 2023

★★★★★ 5/5

Google

I have just used Dexters to rent out my flat and wanted to say how impressed I am with their service. They are such a great team! Arbnor was fantastic with booking in lots of viewings. Bradley has been brilliant, liaising with the new tenant and keeping me up to date, and Alex is so professional, efficient and got the whole thing wrapped up very quickly. The tenant had viewed my flat and put down a holding deposit the same day! I would highly recommend Dexters because they have found me a good tenant and they have been an absolute pleasure to deal with.

Elliot · 12 December 2023

★★★★★ 5/5

Google

Dexters have been absolutely wonderful in assisting me every step of the way in renting out my property. A special thank you to Brenon and Adea, who made the whole process incredibly simple. Their professionalism, understanding, and genuine friendliness made all the difference, I’ll truly miss speaking to them on a daily basis! They found a lovely tenant who is happy and settled, it honestly couldn’t have worked out better. Job well done! 👏 Highly recommend.

Inna · 4 June 2025

★★★★★ 5/5

Trustpilot

Nice service - Petros - Dexters North Property Management Team

Good service, always clear communication. I have been renting from Dexters for more than a year. My house is under Dexters North Property Management Team, my personal property assistant is Petros. He always helps me with all my queries pretty fast and condition of property is always brilliant - regular checks of carpets, filters for AC system, maintenance etc. Actually Petros is one of those people who really want to help you if you face any issues with your flat.I am going to prolong my contract with them in a year

Vsevolod · 8 December 2023

★★★★★ 4/5

Trustpilot

I lived in a Dexters new build (Ambrose…

I lived in a Dexters new build (Ambrose House) for about 18 months from 2022-2023. Although there were some promised amenities that weren't delivered (gym, Tesco express, etc), a lower score wouldn't reflect the service we received from two attentive members of the team who went above and beyond.I was particularly impressed by Petros when he came on board. I found him personable, responsive and helpful. He and Suzy, another fabulous associate, are great members of the Dexters team and every interaction with them was pleasant. Suzy provided clear and consistent phone and email support and advice during our moving out period and Petros was proactive in ensuring we received our deposit once the necessary checks were done on our apartment.

Oreoluwa · 7 December 2023

★★★★★ 5/5

Trustpilot

Where do I start?

Working with Kiera and the team at the Property Management department has been extremely smooth, The fast response and accurate measures taken by Kiera has helped us swiftly run alongside both Kiera and the team, The professionalism provided by Kiera is outstanding; as they say experience is key and thats what Kiera provides on every contact ! We have been working with Kiera just under a year and it is a pleasure working with Kiera and the team ! The property management team are very proactive with little, to no mistakes. Why choose another agency after reading this review? Stick to dexters thats all I can say.

Saem · 4 December 2023

★★★★★ 5/5

Trustpilot

Best in Class Property Management Services

I have been with Dexters for several years and what i really appreciate is that they go above and beyond. They really partner with customers to ensure the best outcome. Their entre team are amazing and take customer service to a whole new level. I would always recommend Dexters to any Landlord or tenant for efficient and best-in-class services. A personal thank you to Property Manager Marco Correia, for being an excellent solution oriented and very prompt manager.

Janet · 16 January 2024

★★★★★ 5/5

Trustpilot

Great Property Manager

I rent a property that is managed by Stephanie Thame. She is a complete professional who returns my calls and emails in a very timely manner. When I have an issue with something in my flat Stephanie takes care of it immediately and I never have to make a second request. She is a superb property manager and a credit to both the landlord and Dexters.

Elaine · 12 October 2026