Every review we hold for the Camden office, from every platform, shown as written. First names only.
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5/5
TrustpilotDexters have been managing my propertyβ¦
Dexters have been managing my property for 3 years and Iβve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.
Binal Β· 30 October 2023
Agent replied Β· 22 October 2024
Dear Binal, Thank you for taking the time to leave a lovely review regarding Ricardo. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleJay has been an absolute pleasure to deal with. We had to find a place to live in a really short space of time and he was really accommodating in terms of when we could view the place - he even came to show us it for the 2nd time on a Saturday. He negotiated with the landlord on behalf of us and managed to secure an amazing flat for us which we are thrilled with. Thanks Jay!
Hattybones Β· 13 December 2019
Agent replied Β· 11 December 2024
Dear Harriet, Thank you for taking the time to write a review about the great service you received from our Hampstead Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
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5/5
GoogleWe recently purchased an apartment in Belsize Park and received fantastic service from the Dexters team in Hampstead. We registered with a number of local estate agents and the agent that stood out was Chris Cooper from Dexters. He was knowledgeable, professional, understood our requirements and showed us the best selection of property.
Once we agreed the purchase Chris was always available to help and provide advice. Whenever we called the office the rest of the Dexters team were just as helpful. Nothing was too much trouble.
Could not recommend this firm any higher. Epic service from start to finish!
Mathew & Lily
Mathew Β· 13 December 2018
Agent replied Β· 11 December 2024
Dear Mathew and Lily, Thank you for your review regarding your experience with our Hampstead Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
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5/5
TrustpilotPetros Giorganios was always extremelyβ¦
Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them
Lisa-Marie Β· 12 February 2024
Agent replied Β· 22 October 2024
Dear Lisa-Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotMonika has been incredibly helpful
Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.
Jake Β· 10 April 2024
Agent replied Β· 22 October 2024
Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotDonalina Gargrupe, Property Manager
Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.
Judith Β· 4 December 2023
Agent replied Β· 22 October 2024
Dear Judith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotI am very grateful to Dominic Glover
I am very grateful to Dominic Glover, who has always helped, is always responsive, and ensures that everything is done. He takes his work very responsibly.
Alina Β· 12 May 2026
Agent replied Β· 22 October 2024
Dear Alina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
TrustpilotTrustworthy agent
All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!
Hiro Β· 27 April 2024
Agent replied Β· 22 October 2024
Dear Hiro, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
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5/5
GoogleWe worked with Eva Reynders with a very precise goal for our renting requirement and it was fulfilled very quickly following a very easy process, information was exchanged efficiently, and each phase was completed promptly. A super successful customer experience as far as we are concerned. We recommend the Hampstead branch and the Dexters network very highly. Special thanks to Eva.
Olivier Β· 12 December 2022
Agent replied Β· 11 December 2024
Dear Oliver, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotI always feel looked after withβ¦
I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.
Vispi Β· 22 June 2023
Agent replied Β· 22 October 2024
Dear Vispi, Itβs great to hear that you have had a brilliant experience. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleGemma Mason has been so patient and proactive in the finalising of all the documents in my first place iβm renting. As a student she has reassured me and walked me through how to go about renting and given me a faultless experience in renting. Most definitely recommend!
O Β· 12 December 2023
Agent replied Β· 11 December 2024
Thank you for taking the time to leave a lovely review regarding Gemma. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleDexters handles my rental unit and have been very professional ππΌ β¦
Lou Β· 15 August 2026
Agent replied Β· 15 October 2026
Dear Lou, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
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5/5
TrustpilotDexter's Ladywell are Awesome
Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.
Anna Β· 2 August 2024
Agent replied Β· 22 October 2024
Dear Anna, Thank you for taking the time to leave a wonderful 5* review. Joseph and Suzzannah will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotPrompt and super helpful. π
Prompt and super helpful.
David Β· 5 October 2026
Agent replied Β· 13 October 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
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5/5
GoogleJodie was amazing! She sold our flat and found us our new home all within a short space of time. Her service was above and beyond our expectations. We will definitely use her again in the future.
Roo Β· 14 July 2024
Agent replied Β· 11 December 2024
Dear Roo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotElizabeth was a great support to meβ¦
Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.
Cherie Β· 2 September 2024
Agent replied Β· 22 October 2024
Dear Cherie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotGreat experience with Dexters
We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.
Michael Β· 1 March 2022
Agent replied Β· 22 October 2024
Dear Michael, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
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2/5
TrustpilotLet down by poor communication within the company
Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.
Lizzie Β· 2 October 2024
Agent replied Β· 22 October 2024
Dear Lizzie, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
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5/5
GoogleWe are currently in the early stages of our property search and wouldnβt usually feel the need to write a review for a company this early on, however James Hyland has made the start of our journey super enjoyable and stress free so a massive thank you to him βοΈβοΈβοΈβοΈβοΈ
Dani Β· 8 October 2025
Agent replied Β· 22 October 2025
Dear Dani, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with James. Please do not hesitate to contact us again. Kind regards, Asma
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5/5
TrustpilotExcellent friendly service
Petros Giorganios was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and his friendly manner made the whole process so much less stressful.Thank you again ππΈ
Sulaiman Β· 19 June 2024
Agent replied Β· 22 October 2024
Dear Sulaiman, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Petro, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotOutstanding outcome
A huge βThan youβ to Paris Marshall Senior Property Manager at Dexters for his speedy response, kindness, attentiveness and professionalism. Paris arranged for the Khinda Building Works Ltd to attend our premises to conduct some repairs. I was very impressed with the contractorβs skills to resolve three different repairs within such a short time. The communication was smooth and the contractor was very punctual. I have no enough words to thank birth Paris and Khinda Building Works Ltd for their hard and outstanding work.Lavinia
Lavinia Β· 27 September 2024
Agent replied Β· 22 October 2024
Dear Lavinia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
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5/5
TrustpilotI have been using Dexters for a numberβ¦
I have been using Dexters for a number of years without any issues. They always respond in a timely and professional. The senior property manager Mohammed Amin is fantastic, for anything that is urgent he jumps on it quickly and get things done.
Hemang Β· 11 March 2024
Agent replied Β· 22 October 2024
Dear Hemang, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotThanks for the service of Mr Rowan andβ¦
Thanks for the service of Mr Rowan and Dexter's property management team. They respond fast whenever there is a problem. They are friendly and give me adequate information. Although we are Korean, we have been able to live without difficulties thanks to Dexter's service. They do an excellent job!
BangKap Β· 28 October 2023
Agent replied Β· 22 October 2024
Dear BangKap Kim, Thank you for taking the time to leave a lovely review regarding Rowan. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleCannot recommend Dexters enough especially Alex and Lucy for helping us all throughout the entire process of acquiring the rental property my partner and I wanted! They were very efficient and answered all of our queries/ clarifications π thank you so much for the smooth transaction! β¦
Joelle Β· 12 December 2023
Agent replied Β· 11 December 2024
Dear Joelle, Thank you for your great 5 star review, and mentioning your experience with Alex and Lucy in our Hampstead office. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.