Trusted Agent profile · Camden
★★★★★
1,896 reviews across 2 platforms
225 Kentish Town Road, London, NW5 2JU, Camden, NW5 2JU
Part of Chestertons, see every office.
Chestertons's office in Camden, at 225 Kentish Town Road, is rated 4.5 out of 5 across 1,896 reviews on two platforms, including 181 Google reviews rated 4.6.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleKentish Town Chestertons are by far the best agents in the area. Jacob Burke has been a real credit to the company, professional, helpful, and a pleasure to deal with.
Thank you, Ronnie! We’re thrilled to hear you had such a positive experience with Jacob. Our team strives to provide the best service, and your feedback means a lot to us. We appreciate your support and look forward to assisting you again in the future!
5/5
TrustpilotSarah is always efficient and prompt
Sarah is always efficient and prompt - I feel I can trust her advice and professional judgement.
Thank you for your wonderful feedback, Betty! We're thrilled to hear that Sarah's efficiency and professional advice have made such a positive impact. Your trust means a lot to us!
5/5
TrustpilotWork with Aiste at Chestersons!
Aiste provided exceptional service for me in finding a flat recently. She responded to my request within 2hrs, immediately got me in to see the apartment, communicated with me on other offers, and how to make mine competitive, and walked me through step by step the process through completion. She was prompt, always supportive and helpful when I needed it even after her responsibilities were over. I'm so grateful for her attention to detail, punctuality, speed of response, and good customer service. Ask for her - she's fantastic. Thank you Aiste!
Hi Shelly, congratulations on finding your new home! We're thrilled to hear Aiste assisted you during this process and gave you all the advice you needed. Should you need anything further, please do not hesitate to reach out to the team. Wishing you all the best!
5/5
TrustpilotHighly impressive and dedicated team of professionals
I have been impressed with the service of Stephen and his team right from our first interaction in approx 2009 when I was looking for a new property manager. I didn't chose Chestertons then due to their management fees being higher than the company I chose at the time.Stephen stayed in touch every year religously to see if I needed to review my property management. Eventually in approx 2019 that time came, and I went changed over to Chestertons. Their knowledge, efficiency, communication, and professionalism far surpasses any other company I've worked with in my 20+ years of property investment.The team are highly responsive in dealing with any issues, keep me informed, and I can honestly say, do a terrific job of managing my property.Even if the fees are a little bit higher, it's worth every penny. It goes without saying you get what you pay for.Monica Parvin
Hi Monica,We're so pleased to hear how Stephen and the team have been able to provide such a high standard of service since your decision to work with Chestertons! We wish you all the best, and please don't hesitate to reach out if you need any further assistance.
5/5
TrustpilotTimely & efficient support from Ioana
Customer service over the phone is always super responsive & helpful! Our washing machine broke & tripped the fuse and Ioana supported with practical advice on how to get the lights back on, arranged for an emergency electrician as well as a replacement washing machine in just a few days.
Thank you, Rosie! We're thrilled to hear about your positive experience with our team, especially Ioana's support. Ensuring our clients receive prompt and effective assistance is our top priority. If you ever need anything else, we're here to help!
5/5
TrustpilotA very satisfied customer
Chestertons were the most proactive of the 4 local estate agents we used to rent our flat and their energy and advice ensured we had a very successful outcome. Rosie was outstanding managing the process and keeping things on track. A huge thank you to Rosie and the team.
Hi Joss, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotAMAZING TEAM!
The selection of properties at Chestertons is abundant and certainly you shall find what you are searching for, but most importantly the team working at chesterons is incredible! Between Rosie, Abbi and Tom, they worked their magic and were able to move us into our place meeting all our requirements and more in record time!Thank you Rosie, Abbi and Tom, you truly made our experience impeccable!!! All the best to you all and the Chestertons team.Tareq
Thank you very much for the review Tareq!We wish you every happiness in your new home :)
5/5
TrustpilotAmanda Goodman…
Rarely write reviews but my recent experience with Amanda Goodman compelled me to. Amanda is able to wear many hats, and is an expert when it comes to managing the relationship between the tenant and the landlord. Aside from immense property experience, she uses empathy and genuinely cares about the customer experience and getting it right. She always follows up diligently and executes on everything she says she will. This is why a recent tenancy renewal went through - because of Amanda and how she handled many moving parts.
Hi Andrew, We're so pleased to hear how Amanda has been able to go above and beyond for you. Thank you for taking the time to leave this lovely review, please don't hesitate to get in touch if you need any further support.Many thanks,Chestertons
5/5
GoogleAlfonso goes above and beyond to reply to emails, calls, and questions immediately. He answered questions for me that were far outside his scope bc I am new to the UK and don’t know how anything works here. I’m not even sure I’d have gotten the apartment if he hadn’t been the one writing my offer as he understood the urgency of the market and what the landlord wanted in a tenant. Highly recommend!
Hi Kerry, thank you for taking the time to leave some positive feedback. We are so glad Alfonso answered your questions, we appreciate the support and wish you all the best.
5/5
TrustpilotExceptional experience when it came to finding tenants !
I had an exceptional experience with Chesterton Pimlico when it came to finding tenants for my property. James and Andreea, in particular, did a remarkable job by successfully locating the perfect tenants within a remarkably short span of just two days. The entire process was incredibly effortless and seamless. I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property. Their expertise and efficiency make them the go-to choice in the industry
Hi There,We're so pleased to hear how our Pimlico team were able to provide such an exceptional service whilst finding tenants for your property! Thank you for taking the time to leave this great review, and please don't hesitate to reach out if you need any further support.
5/5
TrustpilotProperty Managing Agent
I’ve had a really positive experience working with Shanze my new managing agent, particularly during a recent tenant changeover which could have been quite stressful. From the outset, she handled everything efficiently and professionally, keeping me informed and ensuring that any issues were resolved quickly and smoothly.
Thank you, Flavio, for your wonderful feedback! We're thrilled to hear about your positive experience with Shanze. Her dedication and professionalism truly shine through in every interaction. We appreciate your recommendation and look forward to continuing to support you!
5/5
TrustpilotIoana was so incredibly helpful
Ioana was so incredibly helpful! Thank you for the strong and efficient professional support!
We're thrilled to hear that Ioana provided you with exceptional support, Tomi! Our team is dedicated to delivering top-notch service, and it's great to know we met your expectations. Thank you for your kind words and for choosing us!
5/5
TrustpilotI rented a flat near UCL through…
I rented a flat near UCL through Chestertons. I still remember Georgina phoned and convinced me to view the flat. Thanks to Georgina for persuading me. The property manager Catherine is a nice lady. She responses to the emails very promptly and I feel very comfortable speaking to her. I enjoyed my stay at the flat and would choose Chestertons again.
Hi there, thank you for sharing your experience renting through us. We're delighted to hear that Georgina found you the perfect home and Catherine was responsive whenever you needed assistance. Should you ever need help finding accommodation in the future, please do let us know!
4/5
TrustpilotAs a landlord
As a landlord, this is my second consecutive tenancy via Chestertons. I deal with Gary Noone, Director Lettings in their Battersea office. It’s always a pleasure dealing with Gary and his team. They’re all efficient and supportive, and understanding of client needs. In particular, I’m always delighted to do business with Gary. I’m unsure if this is how Chestertons operates in all their offices, however, I’ve had a very good experience of dealing with Gary and his team.
Hi Ms Chauhan,We're so pleased to hear how Gary and the team have been able to provide such a fantastic service throughout your tenancies. Thank you for taking the time to leave this review, and please do feel free to reach out if there's anything we can assist you with.Many thanks,Chetsertons
5/5
TrustpilotExcellent property Management
My experience this year with Chesterton's property management service for our property in Brentford has been excellent thanks to our account manager Risida Geeganage. She has at all times been proactive, reliable and solutions focussed. She has been a pleasure to work with and is a credit to Chesterton's.
5/5
TrustpilotKatherine ma
"I recently rented a home through Katherine Ma and I couldn't be more satisfied with the experience. Katherine was professional, attentive, and made the entire process seamless. She promptly addressed all my questions and ensured that everything went smoothly. I highly recommend her to anyone looking for a reliable and efficient leasing agent for their next home."
Hi Lulu, thank you for taking the time to write a great review. We are so glad Katherine Ma was professional and attentive. We really appreciate the support and wish you all the best.
5/5
TrustpilotOne of the good ones
Dealing with estate agents is never ideal but actually Shannon took us on a magic mystery tour of nice flats, was lovely and engaging all along and found us the place we have now moved into. No hard sell no BS just very personable and read what we were looking for. After a month of flat hunting and 25 visits we were pretty burned out, Shannon was a welcome relief. The application process went smoothly and Shannon was helpful all through. Thanks
Hi Chris,We're so pleased to hear how Shannon was able to help you find the ideal flat. Thank you for taking the time to leave this review, we wish you all the best in your new home!
5/5
TrustpilotExcellent experience in buying a house with estate agent Louis Nafzger from Old Brompton Road branch
Louis Nafzger from the 44-48 Old Brompton Road branch was outstanding in helping me complete on a house I have just bought today! Louis was very attentive, neccessarily so since we had an ambitious completion date of around one month after our offer was accepted after a wee bidding war! This date was achieved largely because Louis was brilliant at communicating progress between the sellers and us on pretty much a daily basis. Thankyou Louis! You made a potentially difficult and stressful process so much smoother and easier! Chestertons are lucky to have you as a member of their staff! It also says alot for this branch and the real effectiveness and excellence of his managers in their ability to support Louis so he could excell in his role!
Hi Frankie, congratulations on the purchase of your new home! We're delighted to hear that Louis and the team in South Kensington made the process smoother for you. Should you have any other questions, please do get in touch. Wishing you all the best!
5/5
TrustpilotHappy with the property
I contacted them at the beginning of this September, about the property. They contacted me and set an appointment for a quick look. Things were proceeding in a professional, precise and experienced manner. Mr. Martin was very cooperative and easy to negotiate with. He responded to all my inquiries and given me great advice and tips .I am now in the same property that I spoke about. Thank you to all the staff.
Happy new home Ali! Martin is a valued member of our team so we're happy to hear he was on hand to help you throughout the process. Best wishes for the future!
5/5
GoogleSharon and Stevie were hugely helpful in helping me and my family find a beautiful rental home in Kentish Town. They responded quickly to any questions we had and facilitated the entire process. Highly recommend!
Thank you for your fantastic review, LHJ! We're thrilled to hear that Sharon and Stevie provided such great support in your home search. Your recommendation means a lot to us, and we're here to help whenever you need! Enjoy your new rental home!
5/5
GoogleShannon was great! Extremely responsive and just fantastic to work with. Highly recommend for any of your property project in the Kentish Town area!
Hi Bruno, thank you for the great review and sharing your experience with the team. We appreciate the support and wish you all the best.
5/5
TrustpilotGreat service
my family and I have been living in a Chestertons' managed property for 5 years. The property managers have always been responsive, attentive, quick and helpful. This is especially so for Synika Regis-Jackson who has been looking after our place since 2023. Anybody who is thinking of renting or getting their Camden property managed, I highly recommend Synika and her team.
Hi Edward,Thank you for taking the time to write a great review and sharing your experience Synkia. We are so pleased you would recommend Chestertons, we appreciate the support.Kind regards,Chestertons
5/5
TrustpilotI rented a flat with this agency in…
I rented a flat with this agency in 2021 and today was the day for one of the agents to make one of the annual visits. Anson Nyako was amazing! Professional but frendly and willing to answer my questions without hesitation and with a lot of patience and happy to help. I am comfortable knowing that now if I have a problem I will contact him through his email. Communication to arrange this visit was also impeccable. I see that agency standards are rising!! That is great! Because communication is key and Anson Nyako knows that very well!!
Hi Lolanda, thank you for taking the time to provide this feedback, it's great to hear you've been renting through us for a number of years! Anson and his manager will be delighted to hear this, so thank you for sharing. Should you need any further assistance, please do get in touch. Wishing you all the best!
5/5
TrustpilotA great rental experience
I am an international student in the UK. I saw the house I live in online and I like it very much! I tried to contact CHESTERTONS and made an appointment to view the house. They were very efficient and fast, especially Martins, who was very patient in communicating our requirements and terms with the landlord! In the end, the contract was successfully negotiated. Thank you very much to CHESTERONS and Martins!
Welcome to the UK 博皓 雷! Thank you for your kind review, we wish you all the best in your studies and new home!
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