Chestertons Kentish Town reviews in Camden

★★★★★ 5/5

Trustpilot

Efficient and professional

I have been cooperating with Chestertons staff since the summer of 2024, and in every interaction, they have proven to be efficient and professional. They have always been very helpful and patient in explaining what needs to be done and how. I am very grateful to all of them, especially to my account manager, Samuel Phillips.Cheers,Safaa

Saf · 10 February 2025

★★★★★ 5/5

Trustpilot

Bradley was really helpful and…

Bradley was really helpful and proactive in trying to find us a flat that met our requirements and fit our budget. Friendly and professional, would recommend:)

Zoe · 25 April 2024

★★★★★ 5/5

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I have dealt with Chesterton’s on…

I have dealt with Chesterton’s on numerous occasions for many years and find each and everyone of them extremely professional and helpful. Recently I had dealt with Jasmine who I found to be extremely helpful, diligent and knowledgeable in her work. I would recommend Chesterton’s to anyone who is letting their property.

Ruth · 10 February 2022

★★★★★ 5/5

Trustpilot

A good overall experience

We had a pretty bumpy start when we first moved to our rented property. But Our property manager James Smith was excellent from the Balham office.

Jordan · 24 April 2024

★★★★★ 4/5

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Zelda has been incredibly helpful and…

Zelda has been incredibly helpful and responsive!

Abigail · 20 February 2025

★★★★★ 5/5

Trustpilot

Chesterton is professional and…

Chesterton is professional and knowledgeable in their business. They worked very hard to search the right tenants for us and also provided high quality advice on legal requirements and administrative process. Leusa is our adviser. We highly recommend them.

Susie · 19 February 2025

★★★★★ 5/5

Trustpilot

Lovely conversation with Isaiah who was…

Lovely conversation with Isaiah who was friendly and professional.

Yaseen · 15 May 2026

★★★★★ 5/5

Trustpilot

Good experience working with them

Have worked with Chesterton’s for years. They do a wonderful job of managing a flat for me. Year in, year out, for 11 years now.

Joaquin · 2 May 2024

★★★★★ 5/5

Trustpilot

Extremely professional service

Extremely professional service. Thank you very much for giving us a smooth and pleasant moving experience from start to finish. Mitch and Suzan were both incredible - so thank you!

Long · 21 January 2024

★★★★★ 5/5

Trustpilot

Excellent rental agent

Having far more rental clients these days with the lack of stock, Dawn at Chesterons is top of my list to call for any Belgravia search. She is enthusiastic, proactive, professional and gets you into properties quickly before they come to the market. I highly recommend a call.

Samantha · 22 July 2022

★★★★★ 5/5

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Juliette made me feel welcome and…

Juliette made me feel welcome and really took time to understand my needs, I appreciated her quick responses too.

Olia · 17 August 2024

★★★★★ 5/5

Trustpilot

Thanks to the whole team

I want to say a huge thank you to the whole team and special thanks to Sharon Chattalis for professionalism, clarity of work and speed of solution. I hope that our long-term cooperation will continue!

Zhanna · 20 September 2023

★★★★★ 5/5

Trustpilot

Tamara has been so helpful on our…

Tamara has been so helpful on our journey to finding a rental property, she has been there through every point of call and has been so pleasant. Rebecca and her make a great team, and really did go above and beyond for us, can’t thank them enough!

Grace · 27 August 2022

★★★★★ 5/5

Trustpilot

Thank you Lorna for the great support!

We received great support from the entire agency but especially Lorna, she was very responsive via email and phone and made the whole rental process really easy for us.

Aman · 6 February 2024

★★★★★ 1/5

Trustpilot

Absolutely dreadful so far

Absolutely dreadful so far. Avoid as a management company! They do not do any work, rather just act as a mailbox forwarding on every little tenant issue and when something significant does occur they say that it is not their role to attend the property and just seek photos from the tenant who has caused the issue. So we are three days on having been told that the tenant has broken the radiator in the loft, causing water to come out and go through the ceiling, and Chestertons have given us no information at all about what damage was caused. What they have done though is ask us what we want to do about the tenants' complaints about Chestertons' cleaners (that we had to pay over £500 for), two light bulbs in a 12 bulb chandelier not working and some dead flowers in a vase. We don't know what we are paying for as they don't act as a filter to tenants, don't deal with any of the day to day minor things and then when something significant occurs, say that it is not their job to attend.Worst management company I have ever used.

Steve · 30 November 2023

★★★★★ 4/5

Trustpilot

Thanks Juliette

Juliette was helpful with organising viewings and sending through options to consider. She is hard working and dedicated.

Maithili · 29 August 2024

★★★★★ 5/5

Trustpilot

Dealt with Conor at Chesterton

Dealt with Conor at Chesterton. Smooth experience, appreciated the knowledge and guidance around what I was looking for.

Erin · 28 August 2024

★★★★★ 5/5

Trustpilot

Thank you Vanessa

Vanessa has been informative, helpful and very prompt in her dealings with us since taking over the management of our property.

Graham · 8 July 2024

★★★★★ 1/5

Trustpilot

Property Mismanagement

After moving in during the end of September, there were initially a whole host of issues with our flat rented through and managed by Chesterton's.As well as being generally run down and tired from the previous tenancy, such as limescale ridden shower heads, greasy oven hood (despite claims a ‘full professional clean’ has taken place), extremely worn carpets and excessively scuffed up walls.We initially raised the issues on 2/10 and were told on 5/10 that they would send someone round to investigate. A contractor then came 2 weeks after that - around 20/10.Since then, it has been more or less radio silence from the property management team.I just yesterday decided to move my wardrobe in my room from one side of the room to the other. Boy am I glad I did this as what I found is pictured below.I discovered what looks to be a botched disguising job - whereby a wardrobe was placed over existing mould, paint then applied to the exposed section above the wardrobe which was visible, and the rest left behind the wardrobe.In addition to this, the wardrobe itself started disintegrating, due in part I imagine to the damp but also the cheap nature of the furniture.I had been unknowingly living, sleeping, storing clothes, and breathing in a room with rancid fungal spores.Unfortunately, their property management service is either insufficient or lacks any real care, attention, or drive. The Landlord pays to have Chesterton's "manage" their asset and if I were them, I'd be extremely angry and upset that they have mismanaged it so poorly. Either that or the landlord was fully aware and advised them to neglect it - who knows.All that is certain, however, is that a little bit of care and or attention from a Chesterton's property manager wouldn't have gone amiss...Would actively avoid renting through Chesterton's, especially if the property is managed by them.

Charlie · 28 November 2023

★★★★★ 5/5

Trustpilot

I have had an excellent experience with…

I have had an excellent experience with Chestertons Knightsbridge.Stephanie was my first point of contact, she was professional and responsive. Dawn was the letting agent and a pleasure to work with. She made it all very easy and I look forward to working with them again.

Zeezee · 25 September 2022

★★★★★ 5/5

Trustpilot

Amanda Goodman is absolutely excellent

Amanda Goodman is absolutely excellent, very pro active and efficient, deals with matters in a very professional manner and has always got time to speak.Would highly recommend Chesterton's

Marc · 21 February 2024

★★★★★ 1/5

Trustpilot

Don’t waste your time

The worst agency we have ever came across. Each time we call them, they tell us a property has already been let (a week ago, few days ago etc). When questioned how is that possible as the advert has only came out they respond it was let off the market- why put the add on the website then? Absolute waste of time, every single time.

Kasia · 10 September 2024

★★★★★ 5/5

Trustpilot

Olivia Barlow Chestertons

My experience working with Olivia Barlow from Chestertons was excellent. She was extremely proactive, helpful and professional and did a great job of finding properties that matched our criteria. Working with estate agents can often be exhausting but Olivia was a true breath of fresh air. Would recommend.

Konstantinos · 22 June 2022

★★★★★ 5/5

Trustpilot

Reliable services

Despite the crisis and a booming property market Chestertons Pimlico offers a very reliable and modern service, especially Leusa Ellis who was able to advise me when I applied for a property and the agency guided me through the whole process. I highly recommend

Erwan · 2 December 2022