Trusted Agent profile · Camden
★★★★★
1,893 reviews across 2 platforms
225 Kentish Town Road, London, NW5 2JU, Camden, NW5 2JU
Part of Chestertons, see every office.
Chestertons's office in Camden, at 225 Kentish Town Road, is rated 4.5 out of 5 across 1,893 reviews on two platforms, including 181 Google reviews rated 4.6.
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Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotKatherine
Katherine was so clear, efficient and got us a good deal. Not many agents around like her.
Hi Shehla, thank you for the great review. We appreciate the positive feedback and wish you all the best.
5/5
TrustpilotThanks to Shakil from Chestertons
Thanks to Shakil for his good support. I had problems with the windows and it is so hard to find companies to do this work, but Shakil persisted. Thanks also for the always good and fast communication.
Hi Benjamin, we're happy to hear Shakil has been a good support and helped you with your window issue. If you need anything else, please do not hesitate to contact us.
5/5
TrustpilotJuliette has been great during my…
Juliette has been great during my rental search and the whole process was smooth! Would highly recommend Chestertons and Juliette for Lettings !!
Hi Ms Jefferies, thank you for taking the time to write a great review. We are so glad Juliette made the whole process smooth. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotA great move in service and much higher…
A great move in service and much higher quality than the previous agency I had to deal with. The thing I liked the most was the website where you could follow progress from both landlord and tenant’s side. Special thanks to Melissa, as she was always prompt and made our move quick and efficient
Thank you Uendi. We are so pleased to hear of your experience with Chestertons!
5/5
Trustpilot5* for Conor
Conor was incredibly supportive and attentive throughout the entire process. He took the time to understand what I was looking for and delivered.
Hi Katie, thank you for the great review and sharing your experience with Conor. We are so glad he was supportive and attentive throughout the entire process. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotTenancy with chestertons
Tenancy with chestertons, specifically helped by Abbie Bullen (wandsworth) and it has been extremely successfulShe has guided us through every stage and been very thorough to ensure we know the process and what we need to do and has also checked in with us since moving in, it’s been great!
What lovely feedback for Abbie, thank you so much Steph!
5/5
TrustpilotThanks so much to Jess (best rental…
Thanks so much to Jess (best rental agent) she managed to show us one property which we loved and secured in a competitive rental market. Jess also went above and beyond by checking everything was okay at the flat before we moved in along with also helping us with background checks
Thank you Emily!
1/5
TrustpilotMercenary Chestertons are THE WORST
Chestertons are without a doubt the worst of a very bad bunch when it comes to real estate agencies (at least from a tenant perspective).They are awful at almost everything they are supposed to do during a tenancy (like fix problems, etc ... we once went 3 MONTHS over winter without hot water before they fixed the problem). As a tenant, you exist only as a cash cow to them, to be ignored during your tenancy when fixing things might cost them money, then squeezed at renewal time to milk as much money out of you as possible for themselves. I am fairly certain that the price hikes they demand year upon year are not even going to the landlords, but to themselves in whole.If you are a potential tenant, I would recommend that you steer well clear of them. I myself will never rent through them ever again after my experiences. Even a ZERO star rating would be too high in my opinion.
Hi Bill, we're sorry to see you have left this review. In order for us to look into this, you should receive an email from Trustpilot requesting further details. Please fill this out at your earliest convenience so we can assist further.
5/5
TrustpilotChristie and the Chestertons team are…
Christie and the Chestertons team are efficient, diligent and highly recommended!
Thank you, Benno! We’re thrilled to hear you had a great experience with Christie and the team. Your recommendation means a lot to us!
5/5
TrustpilotRuaridh Gale has been helping me on my…
Ruaridh Gale has been helping me on my client's property search, he is knowledgeable, very approachable and a joy to work with.
Hi Will, thank you for taking the time to write a great review. We really appreciate the kind words and support. We wish you all the best.
5/5
TrustpilotTop experience!
I want to acknowledge the professionalism and exceptional people skills of James and his team- dealing with them was a pleasure and I have total trust in them. Thank you James for the perfect experience. Chesterton’s should be one’s first choice for letting/renting in the area!
Hi Tanya, we may be biased but Chestertons should definitely be everyone's first choice! It's great the hear that Jack and his team were on hand when you needed them. Best wishes for 2023!
5/5
TrustpilotExcellent support
Our agent, Tamara price, was fantastic at every step of the way. As a group of 4 renting a property Tamara was kind and patient when helping us get all of our forms and references prepared. Always friendly, she made an unparalleled effort to ensure the process was simple and swift.
Thank you for your review we are so pleased to hear!
1/5
TrustpilotNot to be Trusted. Advise using a different one
The worst experience with a real estate agent in my life.Secured a tenant with a previous detention/penal past without checking the background. The tenant had constant and absurd requests that were not properly managed. Left before the end of the contract and then sued me as a landlord. Chestertons refused to take any responsibility and left me alone with hefty legal costs
Good afternoon, we are sorry you had to leave this feedback. You will soon receive a request for further information so we can look into this for you.
5/5
TrustpilotA great experience
I would like to say a huge thanks to Chesterton and our letting agent Dawn for the professional service and assist us to move in a lovely place for the Family. All were done quick, professional and very friendly! I had a great experience with Dawn. Definitely recommend for everyone!
Thanks so much for this feedback. Wishing you and your family all the best in your new home!
5/5
TrustpilotEfficient, prompt service
Natasha Evans at Chesterton was very efficient and prompt at responding to our requests and setting up what we needed for our flat. She was professional and helpful throughout the process, and I would highly recommend her.
Thank you for the review Chiara - we hope you're very happy in your home :)
5/5
Trustpilot5 stars for Juliette
Juliette was fantastic! Her professionalism, market knowledge, and dedication made the whole process a breeze. She was always available and offered great advice.
Hi Lopez, thank you for taking the time to write a great review. We are so glad Juliette was professional and offered great advice. Should you require any further assistance, we will be happy to help.
5/5
TrustpilotGreat expertise & helpful staff
They have helped us all the way through the process of renting out a property for the first time. Tenants were found quickly. We had lots of questions and they were always happy to answer them.
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. We are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotXiaoyi is an excellent property…
Xiaoyi is an excellent property manager, I stayed already two years in my property and she is very helpful when an issue occurs.
Hi Louis, thank you for the kind words and sharing your experience with Xiaoyi. We are so glad she was very helpful when issues occurred. If you require any further assistance, we will be happy to help.
4/5
TrustpilotI can’t recommend Imogen enough
I can’t recommend Imogen enough. She’s an absolutely brilliant property manager - efficient and professional and lovely to deal with, and she always goes the extra mile. Thank you so much Imogen. Really appreciate all your work.
What a glowing review for Imogen, thank you for sharing your experience with us! Please do not hesitate to let her or the team know if you need anything further. Best wishes!
5/5
TrustpilotNishaad was so helpful in helping me…
Nishaad was so helpful in helping me and my flatmate find a place in such a short amount of time, especially because we didn’t live in the UK at the time. He was really professional and kind. Would for sure recommend him to others if they’re trying to find a place!! Thanks again Nishaad!
We are so pleased to hear! Thank you Taylor.
5/5
TrustpilotHelpful and Responsive
When my tenancy came up for renewal Zosia was extremely helpful, professional and responsive. They helped me to negotiate an eleven month renewal, as opposed to the usual twelve months, and assisted with arranging a compromise on the rent increase. Thansk you very much
Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We wish you all the best.
5/5
TrustpilotCatherine Whaley is a wonderful…
Catherine Whaley is a wonderful property manager who is always response really quickly.It is really good experience to be with her for one year.
Hi Sue, thank you for taking the time to write a great review. We are so glad Catherine was always responsive and made it a good experience. We wish you all the best!
5/5
TrustpilotAbove and Beyond: Chestertons Team in Fulham
I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)
Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!
5/5
TrustpilotI recently called Chestertons and had…
I recently called Chestertons and had the pleasure of speaking with Millie Brandon. I had lots of questions about first time renting and Millie was so helpful and patient. After our call I was left feeling excited about my first rental (hopefully in the near future)! Thank you again, Millie!
Thank you for your review we are so pleased to hear!
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