Chestertons Kentish Town reviews in Camden

★★★★★ 5/5

Trustpilot

Patience and support

Davide Frongia - This is not the first time Davide has been excellent. On the most recent occasion, I was very behind on my rental admin. He couldnt have been more helpful and indeed patient. Many thanks again. Karem Ward - Landlord.

Karem · 16 July 2026

★★★★★ 5/5

Trustpilot

Tatiana has been an absolute standout

Tatiana has been an absolute standout, truly unlike any other property manager I’ve worked with. She’s consistently responsive, incredibly efficient, and always willing to go the extra mile. On top of that, she’s genuinely lovely to deal with, which makes the whole experience seamless and a pleasure from start to finish.

Maria · 24 April 2026

★★★★★ 5/5

Google

As the new letting agents on a 1 bedroom flat in Kentish Town, Margaret and the team have been as good as can be -- many thanks.

Adrian · 4 October 2026

★★★★★ 1/5

Trustpilot

Sleep Deprivation Torture Thanks to Chestertons Incompetence

I recently rented a property through Chestertons. The letting agents were nice enough, but the moment we were handed the keys, the property management arm of Chestertons has been an absolute nightmare. The property was filthy when we moved in, so they promised to send a cleaner. The cleaner arrived, but told me that they'd only been instructed to clean one portion of a skirting board and steam clean the carpets. When I pointed out the grimy, sticky, filthy walls in every room, I was told they 'didn't clean walls.' Turns out, that was the least of our problems. There are no keys to the windows in the apartment and they're locked shut. The alarm system, which we were given no instruction for, beeps in the middle of the night and flashes a bright blue strobe light every time my partner or I move in the night. The previous tenant left furniture and wall mirrors in an unfurnished house, and there are a bunch of other minor maintenance issues we've flagged. The answer we keep getting is that they're "looking into it" and "hope to have an update soon". I hope to get a good night's sleep soon, but given the alarm system scenario, that seems unlikely. What's more likely is that I'll move out ASAP (thanks, new tenant's rights!) and never deal with Chestertons again. AVOID AND BEWARE, TENANTS!

Lauren · 1 September 2026

★★★★★ 1/5

Trustpilot

Chestertons is refusing to return my £669.23 holding deposit

I dispute Chestertons' entitlement to retain my £669.23 holding deposit and have now formally escalated the matter. I found the referencing process inconsistent, unnecessarily stressful and at times confusing. The process initially commenced through Canopy and subsequently involved LetRef, with extensive and changing requests for information and documentation. I was also sent tenancy documentation containing names/information apparently relating to another letting process, which I was asked to amend and return. The agent subsequently acknowledged in writing that he had edited a document previously sent to other clients and had “made a real mess of it.” This raised serious concerns for me about the professionalism of the process and the handling of information. Despite these difficulties, I continued cooperating fully. I provided extensive documentation and references, completed the Canopy verification process and progressed to the point where my check-in was confirmed for 12pm on the agreed move-in date. On the morning the application was stopped, after discussing the outstanding issues with me, the agent told me: “Ok I think we're good. My manager is sending to the landlord.” Approximately half an hour later, I was suddenly informed that I had failed referencing and that Chestertons could no longer proceed with my application. I immediately requested the return of my holding deposit. I was then told: “Since you failed references - we will be retaining the deposit.” This is particularly concerning because I had received written confirmation from Canopy that its team had checked my Address Verification submission and that “everything looks good”, while my RentPassport continued to show as Complete, with the relevant sections displayed as verified. I have asked Chestertons to identify the exact documents upon which it relies, what specific information it alleges was false or misleading, and the statutory basis under the Tenant Fees Act 2019 upon which it believes it is entitled to retain my holding deposit. I have not yet received a substantive explanation addressing those questions. I have also spoken directly with the prospective landlord's Residential Manager. I was informed that the landlord had been told that my referencing was unsatisfactory but, according to what I was told, had not been given the reason for that outcome. During that conversation I was also given information about the landlord's referencing requirements which, I was told, the agencies they work with were aware of. This added further questions for me about how the referencing process had been handled and communicated from the start. Another concern is that when Chestertons originally requested the £669.23, I was simply told via WhatsApp that the payment was required “to secure the property.” After paying, I was told “Congratulations!” and that referencing would commence shortly. I was not provided at that point with an explanation of the circumstances in which the holding deposit could be retained, nor was I informed before paying that a reference specifically from my current landlord would ultimately be regarded as essential. The matter has now been reported through the appropriate consumer/enforcement channels, including Trading Standards, and I have been provided with a reference. I am also pursuing the formal remedies available to recover my holding deposit if Chestertons continues to refuse its return. After experiencing this myself, I was concerned to find many other public reviews describing deposit disputes involving Chestertons. I would have expected a much clearer, more transparent and more professional process from such a long-established letting agency. I would also expect Chestertons, as a long-established letting agency, to fully comply with the applicable tenancy legislation and to ensure that any decision to retain a holding deposit is supported by a clear, transparent and properly substantiated legal basis. Based on the legal advice I have received and my discussions with the relevant consumer and enforcement bodies, I have serious concerns that Chestertons has failed to comply with those obligations in its handling of my holding deposit. I remain willing to update this review to reflect the eventual outcome of the dispute.

Antonia · 27 August 2026

★★★★★ 5/5

Trustpilot

big thank you to Ben Jessington

Wanted to say big thank you to Ben Jessington - Finance Director. He has great team and he went beyond to secure me apartment in Altura 50 development. If you want exceptional service I recommend this agency

Iliya · 17 July 2026

★★★★★ 5/5

Trustpilot

Ioana assisted with last-minute gas…

Ioana assisted with last-minute gas safety remedial works. She saved a tenancy and helped everyone else out massively. Ioana is an asset to the property management team and I hope to work with her more often.

Steven · 22 July 2026

★★★★★ 4/5

Trustpilot

Vanessa Newman-Wright was our Property…

Vanessa Newman-Wright was our Property Manager and she was thorough, proactive and incredibly supportive. She was great at helping flag any issues that needed resolving and would help in ensuring that there was parity on both sides. She was always reasonable and helped us find solutions immediately! Thanks Vanessa!

Abhishek · 14 April 2026

★★★★★ 5/5

Google

Had a great experience working with Sameer to rent a beautiful property in Archway. Would like to thank Sameer for his professionalism, always being clear, helpful and polite. Additional points for timely replies to emails, which is always much appreciated, and that all the works I had asked to be done in the property prior to move in were completed to a high standard. Genuinely, could not have been happier.

Mila · 11 October 2025

★★★★★ 5/5

Trustpilot

Cheneal is the best of the best

Cheneal is the best of the best, amazing at her role, always super helpful! My whole team love speaking with her! She is very effective at her role, always gets the info we need and really helps us to progress where needed.

Michael · 3 June 2026

★★★★★ 1/5

Trustpilot

By far the worst agency for tenants and landlords

Horrible, horrible, horrible experience with Chestertons Fulham lettings and property management. Multiple issues with the property left unresolved, we finally decided to cut our losses and leave, didn’t receive any compensation for living in a property which had stains and leaks and other issues, instead we were charged an early vacating fee. Escalated to management and then senior management, no one cared. It’s been 3 years we are still scarred by our horrible experience with this company and would not recommend it to our worst enemy. Stay well clear if you value your sanity.

E · 10 August 2026

★★★★★ 5/5

Trustpilot

Chestertons have been most professional…

Chestertons have been most professional and efficient in all our dealings in renting and managing our property. The staff have been excellent, especially Orchid Ho, Nakita Barklem-Shultz and Shana Campbell

Mark · 21 August 2026

★★★★★ 5/5

Trustpilot

Extraordinary Emergency Response

It was an emergency and Carolyn and Carl were extraordinary helpful. They went the extra mile to solve it and they really got involved in the process with external parties. I am really grateful.

Alejandro · 24 July 2026

★★★★★ 5/5

Trustpilot

Sharntell and Hannah were incredibly…

Sharntell and Hannah were incredibly helpful at getting everything sorted for me. It was a tight deadline but they were able to provide all relevant information efficiently and promptly. They kept in constant communication with updates and were so nice throughout!

Courtney · 3 June 2026

★★★★★ 5/5

Trustpilot

Great experience with property management/refurbishment services

I'm a landlord who has had their property managed by Chestertons for many years now and overall I've had a great experience with them. My current property manager is Shruthi Purswani, and she's been excellent. She's recently helped me with a tricky situation. She is very professional and is quick to respond. I've also had experience with their refurbishment services, which I would also recommend. I plan to do more work with them in the future. Our contact was Elizabeth Joyce who over saw the work. She liaised with the contractors, kept us up to date and addressed any concerns promptly. We are very happy with the final result.

Connie · 30 July 2026

★★★★★ 5/5

Trustpilot

Professional and efficient.

Chestertons manage the property I have been renting for five years, and it’s been smooth sailing. Special mention to Rachel Hannam for dealing with a recent bit of yearly admin professionally and effectively.

Caroline · 17 July 2026

★★★★★ 5/5

Trustpilot

Ryan Briggs is an absolute star

Ryan Briggs is an absolute star. Very diligent, super responsive, always available - we are super happy with his top notch service.

Rafael · 26 September 2026

★★★★★ 5/5

Google

I had a great experience working with Sameer as my rental agent. He was incredibly efficient in getting everything moving quickly once we started the paperwork, which made the whole process much smoother. Sameer went above and beyond, especially when the Chestertons portal wasn’t working properly. He helped unblock everything, even though that probably went beyond his official responsibilities. He was always available to answer questions and provide support during the decision-making process, which made a big difference. Really appreciated his help and responsiveness throughout. Highly recommend!

Camila · 6 May 2025

★★★★★ 5/5

Trustpilot

Great service and property management

Chestertons property management have been great for over the last 5 years we have been with them. Communication is always professional and responsive. Special thanks to Ryan Briggs for all the hard work and attention to detail. Would highly recommend.

Nicholas · 19 April 2026

★★★★★ 5/5

Trustpilot

Barnes Office experience was 10/10

Thank you so much to Kevin at the Barnes office. We are now finally settled into our new home, and the whole process was made so much easier because of Kevin’s support, professionalism, and patience throughout.

Hanna · 7 May 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Chestertons, especially thanks to Risida and Prue

I rented with Chestertons for three years until the landlord decided to sell the property. Everything was managed by Chestertons rather than through the landlord and I had an excellent experience using Chestertons throughout my tenancy. I would love to commend Risida Geeganage who is the Property Manager. She is friendly, professional, very easy to deal with, has great communication and always responds quickly. Any queries or issues I had were immediately resolved. Thanks to Risida the renting process was very easy and stress free. Risida was also extremely kind and helpful after my tenancy ended and returning my initial deposit. I would also like to commend Prue Semba who helped me throughout my initial property search and has always been friendly, charismatic, professional and also goes above and beyond for her clients. Thank you Chestertons for the last three years. I would highly recommend using Chestertons in the future.

Mylynn · 28 February 2025

★★★★★ 5/5

Google

Chestertons have been really great to work with over the last few months. As students we didn’t know much above the moving process at all but Margaret has gone above and beyond, talking us through every step, and getting issues sorted asap! Such a lovely person to have had help us through everything, so a big thank you to Margaret!

Zoe · 11 October 2025

★★★★★ 4/5

Trustpilot

Isaiah Samuels- Property Manager

Isaiah Samuels- Despite joining well into our tenancy, Isaiah was extremely proactive in trying to resolve our issues and give his best efforts in all our interactions. We had several issues with the landlord and previous property managers who were unable to get approval to carry out repair works. Isaiah swiftly carried this out shortly after joining and made the rest of our tenancy smooth! As tenants, this is what we look for in agencies rather than those who only protect landlord interests. Thanks a lot Isaiah.

Swasti · 25 February 2025

★★★★★ 5/5

Trustpilot

Excellent service

Ryan Briggs has been and still is an excellent property manager, very receptive and responsive to all my needs as a landlord. I have been with Chesterton's since 2015 and have been very happy with their service in the Kentish Town area,

Christina · 6 March 2026