Trusted Agent profile · Camden
★★★★★
2,480 reviews across 2 platforms
55-56 Hampstead High Street, Hampstead, London, NW3 1QH, Camden, NW3 1QH
Part of Chestertons, see every office.
Chestertons's office in Camden, at 55-56 Hampstead High Street, is rated 4.6 out of 5 across 2,480 reviews on two platforms, including 305 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotDawn is the best agent!
Dawn is the best agent! She is very helpful and very prompt in replying. She tries her best to help people out and is very sweet. I would always go back to her for any property search!
Thank you Bhavika for sharing your experience at Chestertons!
5/5
GoogleThree years ago or a bit more, I was looking to rent a flat. I did at that time a lot of viewings. For a reason I don't know, I decided to step in Chestertons Hampstead and never regret it. This year I decided that for lots of reasons, including some very personal, I decided that it was time for me to move. After my last year trip to Paris, in my head, there was quite a debate. As I could see myself in the mirror, I decided to I had to take tough decisions in my life to keep it up with my loved ones. I needed to do something. Why, after Paris, I decided to take actions and cut deep on my expenses, start doing savings, start back writing. I took my banking app and killed all unnecessary. God knows there is still a way to go, but I am doing my best more than ever now. And I made myself a promise to always do so that I will no matter what. I believe that less will always be better than more. I would like to say a Huge Thank you to all the Team of Chestertons Hampstead. I don't just appreciate it, I highly touched. Most of all, I would like to say a Big Thank you to Wes. Man, you did an Insanely Cool. I won't forget. I highly recommend their services. Among all the lettings agency, who can be pushy, whose goals are to sell and don't always listen to their customers' needs, to me, for the two times i had to rent via you, you did a magnificent job with me and got my trust.
5/5
GoogleAnother good experience with the Chestertons office in Hampstead. Sold our old house and worked with Sabatino and Philippe. Experience was very positive throughout the process, despite some challenges owing to buying being located overseas and trying in the process of moving back to the UK. Overall would recommend Chestertons in Hampstead.
4/5
TrustpilotMy experience with Chestertons has only…
My experience with Chestertons has only been saved by Kacey Naish. She has been very responsive, even on Christmas Eve. She has been patient and held my hand through a deposit dispute. She is the only reason I will probably stay a client of theirs.
Hi Safiya, we are sorry you have had a deposit dispute but are so glad Kacey has been responsive and patient. Thank you for the review.
4/5
TrustpilotResponsive and helpful
Tamara has been very responsive and helpful in sorting out renewal paperwork.
Hi Jo, thank you for taking the time to share your experience with Tamara. We're happy to hear that she assisted you with your renewal paperwork. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotEffective and professional workers with Alice
Worked with Alice Archer. She was professional and efficient and made the process go well. Thanks!
Hi Lisa, thank you for your review and compliments for Alice. Should you need anything further, please feel free to reach out to us. Best wishes!
1/5
TrustpilotChestertons
Chestertons - "You don't even deserve this 1 star"I had terrible experience with this letting agency.Please find below timelines of experience which made our life stressful.Chestertons posted ad for property on 4th Oct.1)Holding deposit was transferred for renting apt. on 6th Oct.2)Referencing started on 7th Oct and was completed by 14th Oct.3)Tenancy agreement was created on 15th Nov.They took 1 month just to create tenancy agreement!!!!4)Tenancy agreement was signed by us on 17th Nov.5)Remaining deposit and 1st month rent was transferred on 18th Nov.6)They made sure that we did not visit apartment twice . We were following up for apartment viewing but they couldn’t give us appointment from 31st Oct till 18th Nov.We received call from Melis on 19th Nov. mentioning that "Even though you have passed referencing checks , we cannot rent this property to you"7)They had our approx 5000£.
Hi Amruta, we are sorry to hear of your complaint. We have reviewed the situation with the relevant team and whilst we understand you were eager to get the contract, there are certain elements and documentation required from both parties before we can complete the contracts.We're aware that you were booked in to view the property twice once you arrived in the country so this request was not ignored, however, on both occasions the current tenant cancelled due to her child being unwell. This was unfortunately out of our control as we cannot enter the property without the current tenant's consent.The current tenants advised towards the very end of their tenancy that they would not be able to vacate as they were unable to find alternative accommodation. Melis contacted you as soon as we got this news and provided evidence when you requested it, to confirm the current tenant's situation. Due to the laws in the UK, we cannot do anything to speed up the vacation process until this has gone through the courts. Melis offered the closest comparable properties that we had on the market at that time to try and assist you as we did not want to leave you without options.Our teams have checked our accounts and we can see your holding deposit was returned to you on the 21st of November and the balance was refunded on the 23rd of November.Whilst we appreciate this has been less than ideal for you and Deepak, the situation is beyond our control.
5/5
TrustpilotRental Renewal
Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.
Hi Chris,Thank you for taking the time to leave this review. We're so pleased to hear how Niema was able to offer such an efficient service! Wishing you all the best, and please do get in touch if there's anything else we can support with you.
5/5
TrustpilotHad such a great experience with Chestertons, helpful, friendly and knowledgable staff.
Had such a great experience with Chestertons! All the staff so were knowledgable and helpful. Myha Reid, who was the main agent I was speaking with was super friendly and so helpful. I was sent a video tour of the property after the viewing which was great to look back.Also, every time I called the office, they knew the phone number and addressed me by name straight away which I thought was a great touch! By far one of the best agencies I have used.
Thank you for your review Olivia, what glowing feedback for Myha and the team! Should you need any further assistance, you know where we are. Best wishes!
5/5
TrustpilotFriendly and helpful!
My partner and I moved to our first apartment with the help of Chesterton Barnes.The team is really friendly, very easy to contact them and always try to help.A big thanks to Kate from Chesterton Barnes.
Thanks for the 5 star review!
5/5
GoogleThree years ago or a bit more, I was looking to rent a flat. I did at that time a lot of viewings. For a reason I don't know, I decided to step in Chestertons Hampstead and never regret it. This year I decided that for lots of reasons, including some very personal, I decided that it was time for me to move. After my last year trip to Paris, in my head, there was quite a debate. As I could see myself in the mirror, I decided to I had to take tough decisions in my life to keep it up with my loved ones. I needed to do something. Why, after Paris, I decided to take actions and cut deep on my expenses, start doing savings, start back writing. I took my banking app and killed all unnecessary. God knows there is still a way to go, but I am doing my best more than ever now. And I made myself a promise to always do so that I will no matter what. I believe that less will always be better than more. I would like to say a Huge Thank you to all the Team of Chestertons Hampstead. I don't just appreciate it, I highly touched. Most of all, I would like to say a Big Thank you to Wes. Man, you did an Insanely Cool. I won't forget. I highly recommend their services. Among all the lettings agency, who can be pushy, whose goals are to sell and don't always listen to their customers' needs, to me, for the two times i had to rent via you, you did a magnificent job with me and got my trust.
5/5
GoogleWe worked with Wes Mohamed of the Hampstead Chesterton's. Wes was fantastic in helping us to find the exact time of properties we were looking to rent. We had met or worked with many different reps from other agencies and we significantly underwhelmed, until we met Wes. Wes was very attentive and very quickly narrowed in on properties that worked very well for us where other agents just seemed to forward anything in their in box. We won’t hesitate to recommend or work with Wes again.
5/5
TrustpilotAmazing Sales Person Kerl Thank you so much.
I would like thank you to Kerl .He was result oriented and friendly customer care Sales Agent . He was always helpful.Highly Recommend . He may find what you looking for immediately.
Hi Ilker,it's great to hear how Kerl was able to offer such amazing customer care and helped you find what you were looking for. We wish you all the best, and thank you for leaving this review!
5/5
TrustpilotThe service from Chestertons is just…
The service from Chestertons is just outstanding. We always get quick response whenever we need. Martins Purlicis is just a responsible guy and reliable. I m very satisfied with the service .
We're glad to hear that Martin and the team were able to provide an outstanding service! Wishing you all the best, and please don't hesitate to get in touch if you need anything else from us.
5/5
TrustpilotProfessional and friendly!
Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
2/5
TrustpilotAs a Landlord we find that more than…
As a Landlord we find that more than once they have paid rent owed to us to another persons account. Instead of instantly just paying us the outstanding money owed to us, they tell us they need to talk to the person whose account the wrongly credited. This should not be relevant to us. This is their error and they need to sort it immediately.As we pay a management fee, we should be able to expect a professional service. Disappointing and inconvenient!
5/5
TrustpilotVery professional service with a sense…
Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!
Hi Martha, congratulations on the sale of your property! We're happy to hear Emlyn and Leon made the experience a positive one. Should you need any future help, please do get in touch. Best wishes!
1/5
TrustpilotWORSE THAN HELL
This is the worst agency that's ever operated in the UK. They only care about signing the tenancy agreement, after this, you can completely forget about receiving a dignified customer experience. First of all, they are able to tell you that the property you are renting has features that you've requested (such as AirCon), assure you of this through multiple emails, and even show you the AirCons through virtual tours, in cases when you are renting from abroad. Then, when you arrive at the property and the AirCons don't work, they don't fix it even after you specified that the AirCons were a MUST to rent the property. They simply laugh at your face after signing you as a client, worst customer service EVER, simply DON'T USE THEM. They ignore your messages and your calls, and they make you feel like you don't matte after paying for everything. And when you're done with your tenancy agreement? Behold, because to get your deposit back you must be a magician. I've been trying to contact them for 2 weeks, sending e-mails, calling them, in order to obtain an expected date of my deposit return, but NO ONE ANSWERS. It's exhausting and if this message can help you to avoid all the horrible situations that my flatmate and I went through, this message was completely worth it. I work with real estate in my home country, and I've never seen such a service that tends to advertise itself like it has some sort of "standard" to only receive the most horrible of services that this market has to offer. SAVE YOUR MONEY, TIME, AND PEACE OF MIND, and AVOID THIS AGENCY AT ALL COSTS.
Hi there, we are very concerned about your review and would like to investigate this matter further. In order to do so, please could you reply to our request for additional information? Once received, we will be able to look into this as soon as possible. Thank you.
5/5
TrustpilotProfessional and efficient
Niema was professional, efficient and communicated well. Made the process very straightforward from our perspective. Thanks Niema.
Hi Adam, thank for taking the time to leave a review for Niema. Should you need anything further, please feel free to reach out to her and the team. Best wishes!
5/5
TrustpilotChestertons South West Lettings, Zoe
Zoe was really helpful to me and my partner whilst finding our first rental property. We were quickly able to view the property we were interested in and she even helped us with price too. Everyone was really easy and smooth!
Thank you for sharing!
5/5
TrustpilotMichell Vasquez - Property Manager
Michell Vasquez (Property Mgr at Chestertons) has done a great job managing my flat. She is very responsive and has liaised effectively with my tenants to resolve a number of unforeseeable maintenance issues that have happened in the last 6 months.
Thank you for the review. We appreciate your comments and encourage you to get in touch if we can be of any further assistance.
1/5
TrustpilotNo deposit return after over 2 months
The people who work here couldn't care less that we don't have our deposit back over 2 months after moving out of the property. We have had to borrow money to pay our rent at our new property and I have contacted the agency via phone and email at least twice a week since we moved out. They have confirmed there are no deductions to the deposit, but don't have any intention of releasing the money. I would strongly advise you do not use Chestertons if you are considering renting a property, they are unhelpful and completely unresponsive.
Hi Isabel, thank you for providing us with further details so we could investiagte this further. Please be assured we take your comments very seriously. We are sorry about any delays you have experienced from Chestertons’ side and apologise for any inconvenience this has caused you.Having spoken with the property management team who have been handling the matter, I trust you have now received a direct update from a member of the team and the issue is being resolved for you, without any further delays. Should you have any further queries, please let the team know and they will be happy to assist. Wishing you all the best!
5/5
TrustpilotIt was a wonderful experience to be…
It was a wonderful experience to be helped by Akikur Rahman during my search for a new flat. Very attentive, responsive and really helps that somebody understands what you are looking for. Could not recommend enough!!
Thank you for the 5 stars!
5/5
TrustpilotYou're in good and capable hands
Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her
Dear Lord Woodington,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
