Chestertons Hampstead reviews in Camden

★★★★★ 5/5

Trustpilot

Great experience letting flat

Chestertons let my one-bedroom flat quickly and completely stress-free. I had tenants in place very soon after advertising, and the whole process was handled smoothly from start to finish.

Alex · 15 May 2026

★★★★★ 1/5

Trustpilot

No morals. Avoid

Property agents generally get a bad rep and my experience with Chestertons rammed home why. I put in an offer on a property marketed through them. I made clear at the time that I was walking away from another property I was also considering. My offer was accepted by the seller on whose behalf Chestertons was acting, at which point I had assurances the property had been taken off the market. A few days later I get a call from Chestertons to inform me I had been gazumped. Not only had I now lost this property, I had lost the other one I had been considering. Utterly despicable behaviour. On top of that the agent I had been dealing with through the process was suddenly “ill”, meaning a new agent had to step in and do their dirty work of breaking the news. Avoid. All morals out the window with these ones.

Chioma · 5 December 2024

★★★★★ 5/5

Trustpilot

Chesterton's review

I worked with Joanna Wojciechowska and Catia Coelho at Chestertons to find my new flat. Joanna was the agent who showed me the flat first thing when it was on the market. She and Catia worked with me and walked me through the process of getting all of the paperwork done. They were kind and informative and very responsive. I am very happy that I got to work with them.

Kaly · 12 April 2022

★★★★★ 5/5

Trustpilot

Excellent service

Anna has been managing our property for the last 6/7 months and I couldn’t ask for more! She has been very diligent and excellent with communication and managing everything that has needed to be sorted (which has been quite a lot).

Alison · 12 July 2024

★★★★★ 5/5

Trustpilot

Awesome service

Betsy Slawson helped me with lease out my flat and I had such a good experience as a landlord. She hit the ground running with sourcing tenants and arranging viewings. She was super responsive and ensured she kept me posted on progress. She also gave me frank and helpful recommendations as to where to set the rent, the attractiveness of the offers, quality of tenants etc. I have always been very skeptical of real estate agents and had multiple bad experiences, but having Betsy help me through the process was really a great blessing and would definitely try to work with her again if I get the chance.

WY · 3 December 2024

★★★★★ 5/5

Trustpilot

I recently dealt with Chestertons…

I recently dealt with Chestertons regarding a property that I was interested in and was passed over to Millie Brandon to help me with my enquiry.I don’t often write reviews but felt that I should on this occasion to give praise to Millie for her excellent communication skills, personable approach and great sense of knowledge in the market.Thank you Millie for all your help, you’re a star!

Lewis · 21 August 2022

★★★★★ 1/5

Trustpilot

We had seen a house twice

We had seen a house twice, place was fine and we liked it. We made an offer to owner but the agent was quite weird and didn't want to pass it to them. My spouse was arguing with her ( agent) , as she didn't want to provide a form to us. I find it's funny as they ( agency ) work in their own way. They can easily refuse or to say it's already accepted an offer and you can see in a week it's available again. Do they really think tenants are idiots out there? With particular one I would say the girl apparently thought she was renting her own one. The place BTW is still available.

Natalia · 30 November 2024

★★★★★ 5/5

Trustpilot

Very good service from the team

Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.

BE · 5 April 2024

★★★★★ 5/5

Trustpilot

Michell at Chestertons

Michell at Chestertons has been of great help during my tenancy. Michell is responsive and follows up to ensure issues have been resolved. I found Michell to be highly professional and great to deal with.

Kyle · 15 October 2024

★★★★★ 4/5

Trustpilot

Hi I am working with a property manager…

Hi I am working with a property manager Shanze for the first time and who is new to the company. I am impressed with her enthusiasm and dedication.

Anonymous · 18 May 2026

★★★★★ 5/5

Trustpilot

Danielle Lisbon Recommendation

I am writing to commend Danielle Lisbon for her exceptional service. Having been a tenant for over 10 years with Chesterton's, I have always found the company's service, responsive, and Danielle has made my experience excellent.I highly recommend Danielle Lisbon and Chesterton services.

Luiz · 22 May 2024

★★★★★ 5/5

Trustpilot

Thank you to Conor Bunn!

Conor recently helped us find our first flat. He made the process feel as stress free as possible and made us feel like a priority. Extremely professional and always super quick with his responses. Thanks Conor, 5 stars!

Hisham · 16 August 2024

★★★★★ 5/5

Trustpilot

Thank you Jack

We worked with Jack to rent our property and he was brilliant . He is always there to give advise about the market and is accurate in his evaluations . The first viewing and the deal was done . Thank you so much Jack to you and your team ! Also when ever I call him for any information or evaluation he provides it , a very considered view point

Sabina · 16 February 2022

★★★★★ 5/5

Trustpilot

Successful Tenancy Renewal

With help of Ms Emily Rowland, Tenancy Consultant at Chestertons, I have just successfully completed a renewal of tenancy. Ms Rowland conducted the negotiations with the tenants rapidly, effectively and with courtesy to all concerned. I am happy with the result and very grateful to her for her help.

Peter · 18 November 2025

★★★★★ 5/5

Trustpilot

Nishaad Ali Marla Chestertons

Recently dealt with Nishaad Ali Marla to rent a home in Victoria. What a wonderful experience from the very initial talk to the final purchase. Nishaad was extremely helpful and was very efficient with everything. All enquiries we had were dealt with promptly and in a professional manner. He made the process of renting much easier than it usually is and took away all the stress. Highly recommend!

Kinza · 25 May 2022

★★★★★ 5/5

Trustpilot

Joyce Pau at Chestertons is a very good…

Joyce Pau at Chestertons is a very good liaison for my property, contacts me only when needed and provides options and solutions to make it very easy for me. And is quick to respond with questions I may have.

Richard · 26 July 2024

★★★★★ 5/5

Trustpilot

Great team!

We have recently rented out our property through Chestertons. It’s been a really good experience. They are extremely helpful , polite and thorough professionals . It really has been a seamless transition.Thank you so much to the team especially Charlie who has stayed on top of things reminding me of things, and ever so helpful. He is always there to answer any question . Thank you so much Charlie!

Sabina · 29 March 2022

★★★★★ 5/5

Trustpilot

Professional and Kind

I would like to thank Amanda Goodman and Lavie Kim for their excellent support throughout the tenancy renewal process. They are professional, attentive, efficient and responsive.

Kathy · 7 February 2025

★★★★★ 1/5

Trustpilot

Katherine is awful!!!

I waited for the agent named Katherine to come with a client today at 09:30AM to see the flat that i’am currently staying.The day before I asked her to RECONFIRM the viewing because sometimes people cancel last minute.1. She did not call me to reconfirm the viewing!2. She was 20 minutes late for viewing and of course I thought it was cancelled!3. The BIGGEST problem: She didn't even ring the doorbell to allow entry into the apartment. She just opened the door with the keys and I woke up with her in the flat and a man (the customer).I was undressed and I am also 9 months pregnant.Disappointing!!!!!

AS · 13 November 2024

★★★★★ 5/5

Trustpilot

Outstanding team

The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.

MAK · 6 August 2024

★★★★★ 5/5

Trustpilot

Would use again, Bobby went above and beyond

I called to query about letting my property out in Blackheath the agent called me and advised they had a viewing the next day, Bobby later returned and we discussed the tenant was looking for a fully furnished property, they arranged all furniture/ delivery/ cleaning for a very reasonable price and the property was let within a week for 3 years- the rates were also very good, Bobby was very knowledgeable

Daniel · 10 November 2021

★★★★★ 5/5

Trustpilot

I had an incredibly positive experience…

I had an incredibly positive experience with Leusa Ellis at Chestertons, who helped me negotiate and secure a lease during a very hectic time in the housing market. Leusa was efficient, communicative, and attentive throughout the process. Finding and moving into a new place always brings a lot of stress, and I am so grateful for Leusa's patience and empathy through the process.

Kate · 21 November 2022

★★★★★ 5/5

Trustpilot

Excellent care and customer service

Excellent care and customer service. I dealt with Abbi Harap and she was very responsive and found me what I was looking for very quickly. I enjoyed dealing with her and she took all my concerns into account given and explained anything that was unclear. When Abbi wasn't available the other team members would avail themselves to assist.

Sthembile · 8 May 2023

★★★★★ 5/5

Google

I had a great experience with Chestertons Hampstead while I was buying my new home. I faced a race against the clock to secure purchase of the property I had my heart set on, as the vendor needed a very fast exchange of contracts from point of offer. I worked closely with the agent, Daniel Grayson, to meet the deadline - it was a team effort. Dan cared. I felt really well looked after. He worked hard to help me across the finish line. He couldn't have been more helpful, attentive or charming throughout the process; he was diplomatic when he needed to be; he dealt with the needs of both the stressed vendor and nervous buyer (me) with tact and equanimity. I couldn't have asked for more and I am delighted with the outcome. Chestertons definitely has the best properties in the area on its books. I highly recommend them if you are looking to buy or sell in Hampstead or Highgate.

Susan · 6 November 2024