Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotdont expect more than a GSCE level person
You can't expect much from any real estate agent. Chesterton (Colette) is particularly dumb. After having been in our flat for over 2 years, we got an email saying your rent is over due. It's due on the 12th and we've not received it. I then screenshot every standing order payment that's been sent and note that anytime the 12th is on the weekend, the payment is received the first business day afterwards (fairly standard). And only now, when we also gave notice that we were leaving, did they suddenly cause a fuss. If you can avoid, but honestly they're all terrible.
Lynn · 15 December 2020
★★★★★ 5/5
TrustpilotChestertons review
Millie B was very helpful in our search for a rental and was happy to answer any questions we had about the area. Her knowledge made the process very simple and we found a place in no time.
Archie · 16 August 2022
Agent replied · 23 October 2024
Thank you for your review we are so pleased to hear!
★★★★★ 5/5
TrustpilotI recently sold a house in Albert…
I recently sold a house in Albert Street, Camden through Chestertons. My agent, Emlyn Parks gave good advice and found a buyer in the first 10 days of the house being on the market. Highly recommended.
Diane · 4 November 2022
Agent replied · 23 October 2024
Hi Diane,Thank you for taking the time to leave a review. We're very pleased to hear how fast Emlyn was able to help you find a buyer for your home! Wishing you all the best in the future, and please do not hesitate to get in touch if you need further assistance.
★★★★★ 1/5
TrustpilotTerrible service
The most unprofessional agency I have ever worked with... We made an offer on the flat that landlord accepted. They sent us application form and we needed to pay 1 week deposit. One hour after sending the application, agent called me and told that there was another last minute offer and that they have sent it to the landlord. Agent asked me to improve the offer, I did not agree to that. 3 minutes later agent called me back and told me that if we pay the deposit NOW, the latter offer will not be considered and we will get the flat. We paid the deposit straight away, everything was agreed. One hour later, agent called us and told that the flat was given to other people! Waste of time and energy with them. Very unprofessional. They just want to take your money and that’s it.
Rena · 1 December 2020
★★★★★ 5/5
TrustpilotThank you Xiaoyi
Very quick and responsive agent, she’s been very helpful and considerate.
Hamzah · 22 July 2024
Agent replied · 23 October 2024
Hi Hamzah, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was helpful and considerate. Should you require any further assistance we will be happy to help.
★★★★★ 5/5
TrustpilotTamara Price issupport and cooperation…
Tamara Price issupport and cooperation during our home search. Your assistance was invaluable, and I truly appreciate the time and effort you dedicated to helping me
Erene · 5 September 2023
Agent replied · 23 October 2024
Hi Erene, we're so happy to read this feedback, thank you for taking the time to leave a review. Should you need anything further, please let Tamara and the team know. Have a great day!
★★★★★ 5/5
TrustpilotSuzan has always provided very…
Suzan has always provided very efficient service and is always reliable, responsive and helpful
MD · 26 May 2024
Agent replied · 6 February 2025
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
GoogleThis year was my first experience with Chestertons. I reached out to Mei Wang, who has been an amazing support for us especially during the Covid situation, which was a challenge for our flat search as internationals.
Her responses were prompt, informative and always positive! Thanks to her help we were able to find a flat suited to all our requirements and reach a rent deal within a matter of a few days!
Would highly recommend Chestertons and Mei as your future choice :)
Sara · 25 October 2020
★★★★★ 5/5
GoogleI rented with Chesterton’s twice for a reason. Always great flats, super responsive and helpful. Dealt with Lauren from the Covent Garden Office and would recommend anyone to contact her for property in central london.
Batoul · 26 October 2019
★★★★★ 5/5
TrustpilotEasy process, great job!
Easy process, professionally executed and satisfied clients! Chestertons took my property on, and had 5 offers from multiple offices, within a few days. Reference process was smooth and overall it was a very satisfying process with no headaches. Highly recommend!
Edwin · 21 April 2022
Agent replied · 23 October 2024
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotI have been served by xiaoyi from…
I have been served by xiaoyi from chestertons for more than 6 monthes. her reponse is always in time.her service is very good.
Travis · 13 November 2023
Agent replied · 23 October 2024
Hi Travis, thank you for your kind words about Xiaoyi - she'll be delighted to see this!
★★★★★ 5/5
GoogleExcellent efficient and calm estate agent. I m v pleased with the trustworthy people at Chesterton Covent Garden. Bravo
Louis · 8 February 2024
Agent replied · 7 February 2025
Hi Louis,
Thank you for taking the time to leave this review. It's great to hear how pleased you are with our service, we're glad we could gain your trust! We wish you all the best, and please do get in touch if you need any assistance from us.
★★★★★ 5/5
TrustpilotTenancy & Renewals Consultant
Suzan who has been dealing with my incoming tenants has been superb. She is highly efficiant, helpful and friendly. I would reccomend Pendletons to anybody.J Fine
Jeff · 25 August 2023
Agent replied · 6 February 2025
Dear Jeff,Thank you very much for leaving us such a wonderful 5* review. Suzan will be delighted with your feedback, as are we. Customer service is so important to us and we pride ourselves on providing a first class service to our clients; when this is appreciated it makes all of our efforts even more worthwhile.We look forward to working with you and thank you once again.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, and always want to help. Very pleased, and always ready to listen and help. Both Stephen and Hugo are reliable and helpful. I can't fault them.
Mahamood · 1 July 2023
Agent replied · 23 October 2024
Thank you for leaving us a 5 star review - so pleased to hear how helpful Stephen and Hugo have been
★★★★★ 5/5
TrustpilotLandlord support
Graham @ Chestertons has been a steady voice of reason, supporting me on many occasions as a landlady, from dispute resolution, understanding complex legislation and supplier negotiations. I have truly valued his support which has been invaluable over the last year.
Caroline · 16 February 2022
Agent replied · 23 October 2024
Thank you for your review Caroline! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotI have worked closely with Marianna…
I have worked closely with Marianna over the last year - she has been incredibly professional throughout and a pleasure to work with
Ben · 5 November 2023
Agent replied · 23 October 2024
Hi Ben, thank you for taking the time to leave a review for Marianna. It's great to hear that she's been a pleasure to work with!
★★★★★ 5/5
TrustpilotChestertons 5 star rental management
Chesterton have managed my rental property for over 10 years. They have done so efficiently and professionally, removing and stress form the letting experience.
Lucy · 12 October 2023
Agent replied · 23 October 2024
Thanks Lucy, we're really happy to have been working with you for so long. Have a great weekend.
★★★★★ 5/5
TrustpilotGreat service
Great service, really appreciate our manager Kyle Whittaker. Fast very good at reaction. There’s been 2 times we asked for assistance. It was immediate.
Антон · 12 October 2023
Agent replied · 23 October 2024
We're so pleased to read this, thank you
★★★★★ 4/5
TrustpilotNatasha Evans review
I have found dealing with Natasha Evans a breath of fresh air. She is professional, responsive and reliable and I highly recommend her.
Sally · 3 November 2023
Agent replied · 23 October 2024
Thank you very much for the review Sally
★★★★★ 5/5
TrustpilotGreat service & excellent rents achieved
We've had a great service from Gary & Zoe at Chestertons SW Lettings. They've managed to find us two sets of great tenants at some of the highest rents in the area. Very efficient and courteous, would recommend them to anyone.
Nathalie · 3 February 2022
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotTamara Price from South West lettings…
Tamara Price from South West lettings was very helpful in helping us with our property search. She responded quickly to help book viewings as well as suggesting other potential properties that met our search criteria. She was then very supportive through the offer process.
Ed · 3 August 2021
Agent replied · 23 October 2024
A positive customer experience is our upmost priority, so it is great to receive such positive feedback.Thank you from Tamara and the Chestertons team.
★★★★★ 5/5
TrustpilotTamara Price
Tamara Price, was really helpful in our search for a property and helped use get one across the line. Was always very punctual and gave us great guidance to help us get there property we most wanted
Harry · 12 August 2022
Agent replied · 23 October 2024
Thank you for sharing Harry!
★★★★★ 5/5
GoogleThe advice I have received from Nancy Archer has been invaluable over the past few years. It's always lovely the have just a positive and upbeat voice at the other end of the phone.
A throughly recommended agency.
Alice · 9 February 2017
★★★★★ 5/5
TrustpilotFantastic work, helpful, speedy and costs well managed
Fantastic work by Colette O' Sullivan to speedily arrange electrical work which needed doing at our property, efficient, helpful and cost-effective, thank you!
Zoe · 1 November 2023
Agent replied · 23 October 2024
Thanks so much Zoe - we're always on hand should you need us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.