Trusted Agent profile · Camden
★★★★★
2,593 reviews across 2 platforms
196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF
Part of Chestertons, see every office.
Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,593 reviews on two platforms, including 296 Google reviews rated 4.9.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotSupportive and helpful
I was looking for a place in Sheen, and spoke with Kate Bennett, and she was delightful, organising extra viewings and helping us through what was an extended referencing process because of difficulties with our references. We’re very happy with the flat and the support that Kate provided.
This is wonderful to hear, thank you for sharing your positive experience!
5/5
GoogleMei was extremely helpful in my search for a new home. She is very skilled, quick, responsive and professional, I had an excellent experience with her., and would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotI was desperate for a flat in the area…
I was desperate for a flat in the area I wanted and within the budget I had. Nishaad helped me find the flat I wanted within days and he was very very helpful. Additionally, he always replies to messages even if it’s not within his working hours.
We are so pleased to hear this! Thank you for sharing.
5/5
TrustpilotChesterton South West Lettings - Kate
Finding a house and moving is stressful - particularly during lockdown. Kate was a pleasure to deal with. Always friendly, responsive & professional. She helped as much as she could, and we appreciated it.
5/5
TrustpilotJack was awesome!
My interactions were all with Jack and he is phenomenol. So professional and caring during the whole process of renting....it was a pleasure to work with him.
Hi Vidya, thank you for your kind review, we're happy to hear you had a phenomenal experience with Jack! Should you need anything in the future, please do not hesitate to reach out to us.
5/5
GoogleNancy Archer and her team members at Chestertons were very professional in their efforts to find a suitable tenant for my apartment. They were very proactive in keeping me informed of progress and in giving me good advice. I would highly recommend their services.
5/5
TrustpilotThank you so much for Jenny's…
Thank you so much for Jenny's professional and sound service. She understood my needs and matched the deal as soon as possible. She is excellent on negotiation and execution with different parties. I will definitely consider to use her service again if I buy a second house.
Thank you for sharing your experience with Chestertons!
5/5
GoogleMei was impeccable throughout the whole process - very proactive with suggesting us great apartments, and then extremely quick in handling the contract once we found the right ones. Great experience!
5/5
TrustpilotChestertons
I very good experience all round with Niema Latif at Chestertons Renwals department. Thanks for all your help and handholding Niema.
Hi Sarah, thank you for leaving such a positive review. We're happy to hear that Niema guided you through the process. Should you ever need any further help, please feel free to get back in touch!
5/5
GoogleHad a wonderful experience renting a flat. I worked with negotiator, Clio O’Shea and she was amazing!
Hi Victoria, thank you for the great review and the kind words. We are so glad you received a great service from Clio. We wish you all the best.
5/5
TrustpilotNiema Latif from Chestertons provided…
Niema Latif from Chestertons provided and excellent service renewing my tenancy. I highly recommend Chestertons.
Hi Zoltan, thank you for the great review. We are so glad Niema provided excellent service. Thank you for the recommendation, should you need anything else we will be happy to help.
5/5
TrustpilotI had an incredible and seamless…
I had an incredible and seamless experience with chestersons especially with Dawn Cunningham. Even though I wasn’t in town, she went out of her way to make the whole process seamless and comfortable. She’s been incredible with all questions and problems I’ve had.
Thank you for leaving your review! We are so pleased to hear this.
5/5
GoogleWe had an excellent experience with Mei Wang of the Covent Garden office. She was quick to respond, extremely reactive, helpful, really took our needs and preferences into account and went above and beyond to send us additional videos and ensure we could fit all viewings in our tight schedule. She was also very warm and friendly, and extremely professional in all our interactions. I absolutely recommend working with the Chestertons Covent Garden office and with Mei for your viewings.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleEmily was a star, helped me all the way throught the documentation part without a hitch, couldn't fauld her in any way...Many thanks Emily
5/5
TrustpilotGive Lauren Christy a promotion!
Lauren Christy @ the S. Ken office helped us find our dream flat. We had a particular flat in mind and she was very professional and rigorous throughout our (long) search. Her passion for the industry and helping people really shun through. Thanks again, Lauren!
Thank you for your review Michael! We are so pleased to hear of your positive experience with Chestertons.
1/5
TrustpilotAwful company
Awful company. Wouldn’t return my deposit. Avoid !!
Hi Shane, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. As soon as we receive these, we will happily look into the situation for you.
5/5
TrustpilotRental Search
Had a great experience with Chestersons thanks to the help of Juliette Dartois.
Hi Liam, this is wonderful to hear. Thank you for sharing your experience with Juliette and we wish you all the best!
5/5
TrustpilotJoyce Pau…
Joyce has recently taken over managing our property. She quickly grasped what work was needed, liaised with the tenants and arranged for workmen to be engaged.Well done.
This is amazing to hear Sarah, thank you for taking the time to provide this feedback. Feel free to reach out to Joyce and the team if you need anything else!
1/5
TrustpilotVery bad service from the property…
Very bad service from the property manager, Angelina Malinina.
Hi Gerda, thank you for your feedback. We understand you’ve had a chance to speak with Angelina over the phone and she's working to address and resolve the issues you raised and is committed to improving the communication going forward. Your experience matters to us and we’re here to ensure we get it right.
5/5
TrustpilotDelight to deal with
Chestertons and Tamara Price have been amazing in the search for a tenancy. Extremely responsive and transparent throughout the entire process. Easily one of the best Agents I’ve dealt with.
Hi Edward, thank you so much for your feedback. We're happy to hear Tamara and the Battersea team assisted you with your recent tenancy search! Should you need any future help, please feel free to reach out. Best wishes!
5/5
TrustpilotArsida was 10/10
Arsida at Chestertons went above and beyond to help us get into our new place so quickly, despite many issues she persisted and thanks to her efforts we are very happy with our new home! :)
Hi Adam, congratulations on your new home! We're happy to hear Arsida assisted you so quickly, despite some issues that may have popped up. Wishing you all the best!
5/5
TrustpilotWe have dealt with this particular…
We have dealt with this particular Chestertons branch for 12 years now, and in all that time have had no reason for complaint. Any queries have been dealt with promptly and efficiently.
Thank you so much for the 5 star review, here's to another 12 years!
5/5
TrustpilotRecommend Charlie (SW lettings)
Charlie from the lettings team (SW) is an absolute star. He was always responsive and available to talk and guided us through the whole process, from the initial viewing right through to key pickup. The Chestertons letting process is slick and cost effective too. I would definitely recommend!
Charlie will be very happy when reading this - thank you for your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons Camden won awards at The British Property Awards in two years, most recently 2020.
British Property Awards winner in two years: 2019, 2020.
British Property Awards by year, 2019 to 20202020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Chestertons Covent Garden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Yes. Chestertons Covent Garden won Gold for Letting Agent in WC2H at The British Property Awards 2020, and 1 other industry award since 2019.
