Trusted Agent profile · Camden
★★★★★
2,595 reviews across 2 platforms
196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF
Part of Chestertons, see every office.
Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,595 reviews on two platforms, including 298 Google reviews rated 4.9.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent process from Cormac
Excellent purchase process led by Cormac in the Battersea office, always very punctual with communications and was very appreciative of the timeframes needed, very smooth purchase in the end, thank you!
Hi Chris, thank you for taking the time to leave a review for Cormac. We're thrilled to hear that the purchase process went smoothly. Wishing you all the best!
5/5
GoogleGrace offered quick responses and helpful guidance :)
5/5
TrustpilotGreat
Tamara has been so helpful and quick at getting back to us throughout the process!
Thank you for leaving such a great review for Tamara!
5/5
TrustpilotOur experience with Sebastian Walters…
Our experience with Sebastian Walters was great he was so helpful and ambitious with us
Thank you for the five star review!
5/5
TrustpilotOutstanding property manager, Sarah is a real gem
We recently moved house to a new property which is managed by Chestertons, and our property manager is Sarah Doyle.
5/5
TrustpilotWe have been using JP Homes since 2012…
We have been using JP Homes since 2012 to rent out a flat. The service we received has always been great and most importantly they have always found reliable tenants quickly. Suzan and Marcus have been great this time round. Thank you!
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued support. Wishing you all the best for the future.
5/5
TrustpilotViewing with Oliver
Had an amazing viewing with a gentlemen called Oliver, where he was very insightful and answered all the questions with detail that I had about the property. Thank you so much!
Good afternoon,Thank you for taking the time to write great review and sharing your experience with Oliver. We are so glad he answered all your questions.We appreciate your support and should you require any further assistance, we will be happy to help.Best WishesChestertons
5/5
TrustpilotMy experience with Chestertons has been…
My experience with Chestertons has been great so far. Katherine Ma has been really helpful and effective helped me getting an ideal apartment for a great price. Very good!
Thank you for the 5 star review!
5/5
TrustpilotGreat job
Thanks to Tom Hewitt @ChestertonsSouthKen for all the help, great job.
Thank you for the 5 stars!
5/5
TrustpilotWonderful experience, very happy clients!
We had a great experience working with Chestertons and were thrilled with all of Madi’s support, timely responses, and advice. We are first time renters in the UK having moved here from the US and Madi helped us through the process and we were able to get our dream flat, the first one we made an offer on at that!
Thank you for sharing your experience. We are so pleased to hear this.
5/5
GoogleI had a wonderful experience with the agency. The team was communicative, efficient and incredibly fast. I want to specifically commend Emily, who was an absolute pleasure to work with. Her assistance made the process seamless.
5/5
TrustpilotChestertons South West Lettings - Liam
Liam went out of his way to help me find the flat I really wanted.
Thank you for sharing!
5/5
TrustpilotMelissa has been great at getting us…
Melissa has been great at getting us good tenants over the years.
Thank you for sharing!
5/5
TrustpilotOutstanding and dedicated property management
Chestertons has consistently provided an outstanding property management service, with fast response to all needs and dilligent handling of all matters related to my property. Can only recommend them!
Hi JDB, thank you for sharing your experience with our property Management team. If you need anything else, feel free to get back in touch and we'll be happy to help!
5/5
TrustpilotSuzan Salih & Thomas Soutar
Really appreciative of assistance provided by Suzan Salih and Thomas Soutar. Made it a smooth process providing detailed and timeous information and responses. Never easy to make lease and tenancy arrangements from another country, so their assistance and helpful attitude in completing was invaluable.
Dear Manley,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotGreat property manager - Vanessa Newman-Wright
Vanessa Newman-Wright at Chestertons has been our Property Manager over the past year and has done an excellent job in dealing with any issues at the property and keeps us informed and also takes a sensible and commercial approach to all matters which is greatly appreciated.
5/5
Trustpilotvery pleasant experience with Isaiah Samuels
Very pleasant experience with Isaiah Samuels. He is very professional, pleasant and proactive. He has quickly helped us after our move to the new flat after raising couple of issues in the property. I definitely recommend him.
Hi,Thank you for the great review. We are delighted Samuels was so professional and proactive. Enjoy your new flat and best wishes.
5/5
TrustpilotVery pleasant experience
Very pleasant experience! Olivia has been truly fantastic, very reachable, enthusiastic and hands-on.
Thank you for your review!
1/5
TrustpilotRUDE AGENT
The worst agency ever. 0 ★ if possible. The only agency that would shout at you over the phone, and cut off your conversation while you are trying to talk nicely to them. 0 responsibility for everything and always trying to get away with everything by having a phone call instead of sending an email
Dear Christian, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
5/5
GoogleReally efficient service from Romy at Chestertons. She arranged for me to view the property within 2 hours of my call and we had agreed the tenancy by the end of the day. Great follow up and support from Chestertons letting services.
Hi Emily, Fantastic to hear how Romy was able to provide such an efficient and streamlined service! Thank you for taking the time to leave this review, and please don't hesitate to get in touch if you need any further assistance.
5/5
GoogleCarlos proved himself to be a superior real estate agent, who was highly skilled and very knowledgeable and experienced, in handling a recent sale for us. He was extremely helpful and constantly available to assist. All of this resulted in a very early sale. Carlos was ably assisted by Emily. Garry and Brenda
5/5
GoogleGreat service and very helpful staff especially Mei who responded to our queries quickly and effectively. Would recommend.
Thank you for taking the time to leave your comments, we have shared this with Mei and the team in Covent Garden. If you have any queries in the future, please do not hesitate to get in touch. One of our teams would be very happy to help you.
5/5
GoogleI had a wonderful experience selling my flat through Chesterton's in the past month. Carlos was very efficient, attentive and great at keeping me up to date with the progress of viewing and the sale and shared his contacts and insight to the process and market. I warmly recommend them!
5/5
TrustpilotIv had the pleasure of working with…
Iv had the pleasure of working with Juliette on several occasions.She is very organised, dedicated and cares not only about the clients but partner agents.Great collaborative skills.
HI Dean, thank you for the kind words and great review. Its great to read how organised and dedicated Juliette was. Should you need anything else, we are always here to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons Camden won awards at The British Property Awards in two years, most recently 2020.
British Property Awards winner in two years: 2019, 2020.
British Property Awards by year, 2019 to 20202020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Chestertons Covent Garden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Yes. Chestertons Covent Garden won Gold for Letting Agent in WC2H at The British Property Awards 2020, and 1 other industry award since 2019.
