Chestertons Covent Garden reviews in Camden

★★★★★ 5/5

Trustpilot

I bought a flat in Pimlico

I bought a flat in Pimlico, negotiating a price very quickly with their help. The team were very professional, provided good advice, were responsive on the telephone and email, and allowed access on a number of occasions for measuring up, builders etc. They were always on time for appointments and most importantly were personable without any of the bs you sometimes get.

Mr · 2 September 2026

★★★★★ 3/5

Google

Mixed views around Chesterton Covent Garden. I think our agent Mimi did try her best but there were few misses from the agency which I think would have been better managed: carpet flooring was not clean so we had to bring another company to clean it, main door lock was not working properly so we had to replace it, mattress was not in there and we had to wait for 4 days before it came in, radiators when we came in were in a terrible condition and the agency is in the process of replacing, hot plate was not working and the agency is currently replacing. Kitchen is still quite rusty and not in a good condition but the agency is investigating. Few misses that could have been prevented before the tenant came into place. I would like still to thank Mimi who still tried her best despite all the issues.

Selma · 13 December 2025

★★★★★ 5/5

Google

I had a wonderful experience working with Mimi Pitman at Chestertons Covent Garden. I only had about a month to find my next flat, and I came across a beautiful and convenient two-bedroom place near Bedford Square, close to my university. I called Mimi just minutes before the offer was about to close, and she immediately stepped in to help. She guided me through every step, worked quickly with me to secure the flat, and later gave me a thorough introduction to all the details of the property. Since this was my first time going through the renting process on my own, I really appreciated how friendly, warm, and responsive she was throughout. I’m super happy and satisfied with the outcome, and I truly felt taken care of. I would 100% recommend Chestertons Covent Garden and especially Mimi. I’ll definitely reach out to her again in the future if I need help finding another flat.

Evan · 13 December 2025

★★★★★ 5/5

Trustpilot

5 star experience with Richie Parkin @ Chestertons…

I am delighted to share my positive experience with my new property manager, Richie Parkin. Since assuming responsibility for my property, Richie has proactively resolved several complex issues with efficiency and professionalism. He demonstrates exceptional customer-facing skills, establishing strong relationships with landlords, tenants, and suppliers. His extensive property knowledge, which I have not encountered before, enables him to address the root causes of problems rather than opting for superficial solutions. Richie is highly organized, decisive, and consistently delivers prompt and effective results. I highly recommend his services without reservation. Five stars, thoroughly deserved.

Claire · 13 December 2024

★★★★★ 5/5

Trustpilot

I wanted to take a moment to share my…

I wanted to take a moment to share my exceptional experience with Ann Dickson from Chestertons's Property Management team. Ann has been incredibly professional and supportive in resolving a challenging water ingress issue. Her dedication, responsiveness, and attention to detail truly set her apart.Throughout the process, Ann consistently demonstrated genuine care and professionalism, keeping me informed every step of the way and ensuring that all necessary actions were taken. Her proactive approach in advising on compensation for loss of rent and coordinating with the involved parties has been invaluable.I am deeply grateful for Ann's outstanding service and would highly recommend her and Chestertons to anyone seeking a reliable and supportive real estate professional. Thank you, Ann, for going above and beyond!

Tao · 12 December 2024

★★★★★ 1/5

Trustpilot

Do not do business with them

Do not do business with them. They let a tradesman into my home without telling me. They gave him a key and he just opened the door. I thought I heard something upstairs. I walked up there and there was a man standing in my kitchen!!!!!!!!!!!!! Do you know how terrifying that is? They have messed up on many occasions.

Sarah · 7 September 2026

★★★★★ 5/5

Trustpilot

2 year tenancy.

I rented a property through Chesterton's for two years and from the moment my partner and I moved into the property James Smith the Property Manager made the process and duration of our stay smooth sailing. Whether we needed something fixed, or had a question about something to do with the property James was always attentive and responded quickly to get things sorted. All the while he was always polite and a pleasure to speak to.

Oliver · 30 January 2025

★★★★★ 5/5

Trustpilot

Company Staff…

Companies are only as good as their employees, my latest dealing with Zoysia Gray was a pleasure, she gave me all the information that I needed in an efficient, no nonsense way

David · 17 April 2026

★★★★★ 5/5

Trustpilot

Great estate agents

Tim Gray was amiable, puntual and very efficient. Would recommend Chestertons.

Paul · 2 September 2026

★★★★★ 5/5

Google

I had a great experience with Chestertons, and especially with Grace Chaplin. She was extremely helpful, responsive and professional throughout the whole process of renting my flat. She made everything much easier and was always available to answer my questions and help whenever needed. I truly appreciated her kindness and support and would highly recommend her.

Fabiola · 10 September 2026

★★★★★ 5/5

Trustpilot

Amanda Goodman was terrific

Amanda Goodman was terrific. Super easy to deal with and completed everything so quickly. Highly recommend.

Gus · 16 July 2026

★★★★★ 5/5

Trustpilot

Good experience on the rental side

I dealt with Christie Nguyen who is very efficient and proactive.

KD · 17 August 2026

★★★★★ 5/5

Trustpilot

Efficient contract Renewal

Ms Orchid Ho assisted us through the contract renewal process. She liaised with the landlord for us. Communications were done clearly and professionally. We're happy for the experience.

Joyce · 16 April 2026

★★★★★ 5/5

Trustpilot

Shanze got it done!

Shanze was on game for getting stuff sorted. She was quick to respond & did as promised. Problem with smoke alarm in flat solved.

MeaningCompany · 15 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

I have rented my flat out with Chestertons/James Pendleton for a number of years. Their property manager Sam is outstanding and has made renting the flat out very straightforward. He is brilliant at managing problems or sorting things out if they go wrong at the property - always very quick to respond and works hard to ensure that I pay a reasonable but not extortionate amount for products and services if required.The wider lettings team are usually very responsive and quick to sort out marketing material, contracts etc when there is a change in tenants.

Sarah · 24 September 2024

★★★★★ 5/5

Trustpilot

Fast and easy

It was my second time reaching out to Chestertons for assistance about the property which turns out to be fast and efficient about solving any queries and issues. I am with Cheneal first on the phone who assisted me to my queries, later on Karen reached on me too through whatsapp then followed by Elaine my property manager through another phone call.

Karl · 22 July 2026

★★★★★ 5/5

Trustpilot

I am really really delighted at Amy's…

I am really really delighted at Amy's customer service and support and care. She is very professional, she showed us a property yesterday and my colleague and I were amazed at her wonderful manners. She is patient, has eloquent English, she explains everything thoroughly, we could write an essay to express our content in being so well served by Amy. Lovely girl, she deserves success in her career. Thank you Amy Tanzer. You made our day. 😀

Helga · 31 October 2024

★★★★★ 5/5

Google

Carlos was always so positive about selling our property. As a result of Carlos and Laurent‘s efforts the sale was completed just three months after putting it on the market. We have always been very happy with the service we have received from everyone at Chestertons in Covent Garden both managing our rental property and the sale of our property. We would highly recommend using Chesterton‘s in Covent Garden.

David · 21 February 2025

★★★★★ 5/5

Trustpilot

I wish to express my deep gratitude to Niema Latif

I wish to express my deep gratitude to Niema Latif, Associate Tenancy Consultant Renewals, for her amazing support throughout all years of my tenancy. Niema's professional support, true kindness, prompt assistance and thoughtful advice have been remarkable and truly commendable. I've felt in very safe hands all these years. I highly recommend Niema for her professionalism, efficiency and kindness, you are very lucky to have her in your team

SBA · 18 February 2025

★★★★★ 5/5

Trustpilot

Positive experience with property management

We have had the most excellent experience with Ryan Briggs at Chestertons who is our property manager. He is very solutions focused and a pleasure to deal with. Thank you Ryan.

Camilla · 11 March 2026

★★★★★ 5/5

Trustpilot

Reliable property managers

Chestertons have managed my rental property in SE1 since I moved in. Their team, especially Ryan and Shana, have always shown responsiveness and flexibility when addressing concerns. I would recommend working with Chestertons.

Andrew · 18 February 2026

★★★★★ 5/5

Trustpilot

Confident professional letting service

I've been using Chestertons as my letting agency for some 4 years now. I am happy with the services. They make sure I follow the rules and legislations, sort all property management out, deal with the tenants for me etc. Meaning that I do not need to lift a finger ever really.My new property manager Michell Vasquez is forthcoming, easy to communicate with, fast at responding and generally professional.

Sara · 6 February 2025

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would.... Landlords be VERY careful

If I could leave 0 stars I would. As a landlord I could never recommend their rental department. Chesterton's take high fees, provide little to no service and worst of all - hide things in the small print. Even though I moved agents (as Chestertons were sadly so bad) they are still demanding an annual fee (and it is not small) until my tenants move out. Even though they are no longer managing the property (and lets be honest, did very little management even when they were) they can still take the money due to their hidden clause. This was deliberately not pointed out to me. They are unfortunately very underhand.

Heather · 9 October 2026

★★★★★ 1/5

Trustpilot

Lettings

Update: the next day they said property is ready and that we should sign the contract to start tenancy on the same day, 1 hour after we signed, they said landlord planned carpet fitting in 1.5 week after move in date! Tenancy -Kew branch: Very disappointing and unprofessional experience with Chestertons. Our agreed move-in date was delayed by repeated referencing requests and poor coordination, with the delays unfairly blamed on us. After confirming a new move-in date and collecting the full rent and deposit, they informed us just two hours later that the property was not ready due to a missing gas safety certificate. This left us without accommodation, facing additional storage and temporary housing costs. Communication was extremely poor, including an agent hanging up on my partner when he raised concerns. A stressful experience showing dishonesty , a serious lack of organisation and accountability.

Heba · 9 October 2026