Trusted Agent profile · Camden
★★★★★
2,592 reviews across 2 platforms
196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF
Part of Chestertons, see every office.
Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,592 reviews on two platforms, including 296 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chestertons Covent Garden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Chestertons Camden won awards at The British Property Awards in two years, most recently 2020.
British Property Awards winner in two years: 2020, 2019.
2020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotNishaad was so helpful in helping me…
Nishaad was so helpful in helping me and my flatmate find a place in such a short amount of time, especially because we didn’t live in the UK at the time. He was really professional and kind. Would for sure recommend him to others if they’re trying to find a place!! Thanks again Nishaad!
We are so pleased to hear! Thank you Taylor.
5/5
TrustpilotHelpful and Responsive
When my tenancy came up for renewal Zosia was extremely helpful, professional and responsive. They helped me to negotiate an eleven month renewal, as opposed to the usual twelve months, and assisted with arranging a compromise on the rent increase. Thansk you very much
Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We wish you all the best.
5/5
TrustpilotCatherine Whaley is a wonderful…
Catherine Whaley is a wonderful property manager who is always response really quickly.It is really good experience to be with her for one year.
Hi Sue, thank you for taking the time to write a great review. We are so glad Catherine was always responsive and made it a good experience. We wish you all the best!
5/5
TrustpilotAbove and Beyond: Chestertons Team in Fulham
I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)
Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!
5/5
TrustpilotAbove and Beyond: Chestertons Team in Fulham
I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)
Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!
5/5
TrustpilotA helpful hand in a crazy renting market
Stav is amazing! He was so helpful in finding my partner and I our new flat. He was very easy to contact and communicate with. I felt like he went above and beyond any other agent I had met with. I would absolutely recommend him to anyone who was looking for a new home.
Thank you for sharing!
5/5
TrustpilotI recently called Chestertons and had…
I recently called Chestertons and had the pleasure of speaking with Millie Brandon. I had lots of questions about first time renting and Millie was so helpful and patient. After our call I was left feeling excited about my first rental (hopefully in the near future)! Thank you again, Millie!
Thank you for your review we are so pleased to hear!
5/5
TrustpilotCharlotte Wilkinson - superstar!
Charlotte Wilkinson and her colleagues at Chestertons St. Johns Wood were professional, friendly and very on the ball. They rented my property out, which was not without complications, swiftly and overcoming all the obstacles not just for me, but also for the tenant, ensuring the tenancy went ahead in a timely and seamless manner. Thank you!
Thank you very much for your feedback Rose. We are so pleased to hear that Charlotte was able to assist you well.
5/5
TrustpilotCatherine is my Senior Property Manager…
Catherine is my Senior Property Manager and I can honestly say, she is the best person I have ever worked with.
Hi Jane, thank you for taking the time to write a great review. We appreciate the kind words and support. Wishing you all the best.
5/5
TrustpilotHow Estate Agenting should be!
Lizzie Cole went above and beyond with customer service. Answered every question, sometimes before I thought to ask, and her knowledge of the local property market plus her sensitivity about handling people meant our whole experience with Chestertons was stress-free.
Thank you very much for taking the time to leave a review for Lizzie!
5/5
TrustpilotGood experience
Good experience, quick to sort out any issues for me. Shout out to Conor Bunn for his quick responses. Would recommend.
Hi Conor, thank you for the great review. We are so glad Conor was quick with his responses and sorting out any issues. Thank you for the recommendation, if you require any further assistance, we will be happy to help.
5/5
GoogleI warmed to Carlos before I'd even seen the property that I'm soon to call home. He met me outside and we sat together by the kirb as Carlos explained the history of the building and area, including a few amusing anecdotes of tangential relevance; all the more demonstrated that this was a special moment not to be hurried. Carlos has remained generous with his time and knowledge ever since. He knows the market but, as importantly, he understands all those things we want to better understand without necessarily wanting to admit as much! And now the task is done, Carlos is still there with advice, support and encouragement,: crashing into and smashing to pieces many of my fondly-held prejudices against his profession!
5/5
GoogleCarlos at Chestertons was professional and friendly throughout the whole sale. I achieved a healthy price given what's going on in the economy, with very few viewings. Carlos was always available to answer my questions and help guide me, as this was my first time selling a property. I have used other agents in the past for rentals, and the difference in the quality of service was notable. I wholeheartedly recommend Carlos to any prospective sellers in the Covent Garden area.
5/5
GoogleIt was an absolute pleasure to work with Chestertons, and Emily specifically. Since we got in touch, she was very warm, professional and helpful. She was always efficient at answering my emails and would respond thoroughly, making sure I was supported throughout every step of the process. Her responsiveness, professionalism, and kindness made working with her and Chestertons overall a real pleasure. I was also in touch with Tim near the end of the process and he went above and beyond to help me too. I am so happy with the flat that I just moved into. A huge thanks to Emily, Tim and Chestertons!
5/5
GoogleWe have recently completed on the purchase of an apartment in Bloomsbury. Carlos was very knowledgeable about the local property market, clear in his advice about how to work together for a good outcome for all parties, and was very responsive to our requests. He was particularly helpful in giving advice and direction around exchange and completion, and accessible at times outside of office hours. I would thoroughly recommend Chesterton's and in particular Carlos, he was a pleasure to deal with.
1/5
TrustpilotNightmarish experience with Chestertons
Horrible experience with Chestertons while renting - none of the contractually agreed works were done (they managed the place so it was their responsibility), staff could not care less and just ignored our dozens of emails or claimed they had already done everything (despite dated photos each time of the damages). We ended out cutting our losses, moving out, and were forced to pay a penalty despite Chestertons being on the wrong side of the law. To anyone considering renting or buying from them - just get a good solicitor - you will likely need them when things predictably go South with this company.Response to Chestertons: Thank you. The proposed “solution” is basically us moving out at our own cost, to not have to deal any longer with anyone in this company and because the issues that were supposed to be fixed prior to moving in remained unfixed after 2+months. This “solution” as you call it was accepted out of sheer loss of hope of any proper resolution, after having escalated and after becoming thoroughly convinced that no one in this company cares at all about their customers (only about the online reviews, clearly). The intention of this post is not to initiate a conversation or to hope to get anything resolved - that ship has long sailed. We just hope to warn other potential customers and save them the horrible experience we have had. As it is evident from the many, many 1-star reviews here, the Chestertons property management is an absolute horror show - both from the landlords and tenants POV - and it is quite surprising it operates legally in the UK.
Hello, following our response to your previous reviews we have investigated this and are aware that a solution was proposed and accepted between you and the Area Director. As mentioned previously, we are unable to discuss this further on social media. If you have not already done so, you can escalate via our complaints procedure https://www.chestertons.co.uk/en-gb/chestertons/terms/chestertons-complaints-procedure
5/5
TrustpilotAlways on hand to advise
The company is excellent at keeping me, as a Landlord, informed. Natasha Evans has been very helpful in sorting out any issues.
Thank you so much for the review, we'll be sure to share this with Natasha. All the best
5/5
TrustpilotMy agent
My agent, Leusa Ellis was fantastic. Chestertons is professional and trustworthy
Hi Balu, thank you for the great review. We appreciate the positive feedback and wish you all the best.
5/5
TrustpilotRichie has been very helpful and…
Richie has been very helpful and reliable, and very nice to deal with:)
Hi Carmen, thank you for the positive feedback. We are so glad Richie was helpful and reliable. We appreciate the support and wish you all the best.
5/5
TrustpilotThanks very much Suzan
I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.
Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotGood service and pro active
Although I didn't rent a property through them in the end, Rosie was very attentive. She worked harder than she needed to and made time to show me around plenty of potential properties at short notice.
Hi Tom, thank you for taking the time to leave a review for Rosie. If you need any help finding a property in the future, please do let us know. Best wishes!
5/5
TrustpilotThe agent was really friendly and could…
The agent was really friendly and could immediately help me
We're thrilled to hear about your positive experience with our team! Providing friendly and helpful service is our priority, and we’re glad we could assist you. Thank you for the great feedback!
5/5
TrustpilotAyse and Tsion
I received professional, friendly and responsive service from Chestertons Lettings, specifically Ayse Saunders and Tsion Tesefay and most grateful!
Thank you, Ethan! We're thrilled to hear you had a great experience with Ayse and Tsion. Our team always strives to provide professional and friendly service, and your feedback means a lot to us. Looking forward to assisting you again in the future!
5/5
TrustpilotI think my agency is a very good…
I think my agency is a very good agency, they are very active to give me a lot of feedback and suggestions on rent, and my agent Mr. Martins is very responsible, I like this agency!
Thank you so much for taking the time to leave us a review. Have a wonderful weekend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Chestertons Covent Garden won Gold for Letting Agent in WC2H at The British Property Awards 2020, and 1 other industry award since 2019.
