Carter & Reeves Camden reviews

★★★★★ 1/5

Google

Hi, I came here last week to find a property to rent. I was served by a young male, I can’t remember his name but was something like Tar. He was rude and aggressive and very in your face. As a female I felt very intimidated and scared and I could see him constantly looking me up and down! I ran out of there as soon as I could. The police have visited them since but I thought I’d let everyone know. A formal investigation needs to be done into the owners and their workers and something does not add up.

West · 23 October 2020

★★★★★ 5/5

Google

Kalam, Ricardo and Jay were very helpful in the viewing of property, dealing with the required paperwork and signing contract process. They gave me clear guidance on what to do and that eased the process.

Kevin · 24 October 2018

★★★★★ 5/5

Google

Great experience with Carter Reeves. Teams are professional and willing to help us all we requested. Thanks to George, we could move in to an amazing flat and now expect wonderful experiences in London.

ChanWoo · 24 October 2018

★★★★★ 1/5

Google

Worst experience with an estate agent I have ever had. Did not take closing meter readings from the previous tenants and tried to make us pay the difference - which was over £1,000. We had to file several complaints to finally get most (but not all) of our money back. They did not register our deposit (over £2,500) with any protection scheme and claimed they did not know where it was upon move out. The property was in such awful condition (mushrooms growing out of the floor and walls and orange spores covering the floors and surfaces) that it caused several residents continued health problems. We were left without a fridge for three months in the peak of summer, when the floor in the kitchen became unsafe to walk on due to the severity of rot, they sent cowboy builders in to tear out the kitchen but never came back to replace it. Our kitchen/rubble/contents was thrown into the front garden and we were asked to dispose of this upon move out. The stairs were rotting and nothing was done about this until they PHYSICALLY FELL THROUGH and we were unable to access the top floor of the property. We did not know at the time as we were naive students, but I sure know now. This company are not registered with university housing services for a reason. I cannot stress enough how much you need to avoid this company. I am sure that the stress that went into resolving these issues while also studying shortened my life expectancy by several years. Terrible, terrible company.

Dani · 24 October 2019

★★★★★ 5/5

Google

Dear Sirs, It gives us great pleasure to report to you that the clients of this Practice to whom we recommended your services both as agents and property managers have come back to us with grateful thanks for our having suggested that they use your Company for these services. In both cases they mentioned the speed with which property maintenance was carried out, particularly in the case where extremely short notice was given for the emergency repairs required. They also made particular reference to the prompt, regular and punctual remittances to them of rents collected by your good-selves, and the total reliability which they tell us is now the bedrock of the trust and security they feel they have in your Company, particularly after the bad experiences they had in years gone by with other agents Because of such glowing reports, we shall be pleased to recommend Carter Reeves to all our other clients with real-estate to manage, rent or sell. With kindest personal regards, Count Stein

Phillip · 24 October 2018

★★★★★ 5/5

Google

Working with Carter Reeves to find an apartment was great. They helped from the moment I arrived in London and got the process started right away. The staff were very friendly and helpful, from Jay who accompanied us to all the apartment viewings, Ricardo who took care of the paperwork, and Kalam who continues to work with us today with any issues such as sending Josh (their amazing plumber) to fix the boiler or help us figure out the oven. The team was fantastic and I am very glad I contacted them to help us find an apartment in London.

Elza · 24 October 2018

★★★★★ 5/5

Google

Thank you very much for such a friendly and professional service guys! I never knew estate agents can be as professional and super normal at the same time too! My flat in Isligton got let within few days and I loved dealing with everyone at Carter Reeves team every moment of the process. Highly recommend to all landlords who want to let their property quick and efficient.

Natural · 23 October 2020

★★★★★ 5/5

Google

Carter and Reeves is a terrific agency with high standard professionals. Their communication was brilliant and were able to quickly find us a flat based on our specific requirements. The team is pragmatic and overall very engaging compared to the other agencies I interacted with. Best in the business!

Dhrish · 17 April 2023

★★★★★ 5/5

Google

Really had a great experience with Carter Reeves. Kalam was fantastic and took time on a Sunday while on holiday to help me!

Jade · 24 October 2018

★★★★★ 5/5

Google

George was very helpful in viewing the property and kept me fully updated throughout the process of making an offer

Thomas · 24 October 2019

★★★★★ 5/5

Google

Efficient, reasonable, friendly and professional- couldn't ask for more. Acquisition manager Kalam Shah went above and beyond to assist. Highly recommend.

Atikur · 24 October 2018

★★★★★ 5/5

Google

Sarah was a fantastic agent as well as a wonderful neighbour :) Thanks so much for helping us find a great flat!

Natalie · 24 October 2017

★★★★★ 5/5

Google

Excellent customer support! Every time i phoned/ emailed, Kalam and Mercedes were very friendly and Professional. Would highly recommend.

Matt · 24 October 2018

★★★★★ 4/5

Google

Husana was very responsive when it was important. Much appreciated. Good review.

Rory · 17 April 2021

★★★★★ 5/5

Google

Carter Reeves Residential Estate Agents from kings cross branch is a spectacular agency. I recently rented out a flat from them and the customer service fantastical. They are a substantial agency, the customer service was one of a kind. Every single agent was differential and warm-hearted. If you are looking for a flat to rent out I would absolutely counsel and recommend Carter Reeves. Best customer service yet!!!!

Deabir · 24 October 2017

★★★★★ 5/5

Google

Carter and Reeves is a terrific agency with high standard professionals. Their communication was brilliant and were able to quickly find us a flat based on our specific requirements. The team is pragmatic and overall very engaging compared to the other agencies I interacted with. Best in the business!

DHRISH · 23 October 2022

★★★★★ 5/5

Google

I would definitely recommend Carter Reeves as lettings agents. These guys did a fantastic job of renting my property. They are very efficient and thier customer care an service is of the highest quality. They know what they are doing and made my experience​ feel like it was a stroll in the park. Keep doing what your doing guys and will definitely continue to use you guys!!

Qasim · 24 October 2017

★★★★★ 5/5

Google

Agents were really friendly and informative, we managed to get the referencing process done quickly as well!

Adelle · 24 October 2018

★★★★★ 5/5

Google

Carter Reeves served as my agent for 2 years while I lived in the Euston/King's Cross are. The staff were very professional and I had no problem with them at all. From the start, they have been very helpful with the entire move in process. Right till the end, there helped us negotiate various things during the move out. Would recommend them to anyone.

Suriah · 24 October 2018

★★★★★ 5/5

Google

It's a very good agency. The people at Kalam are very enthusiastic and friendly. We needed to return the router after we checked out, and Kalam took the initiative to help us return it. The service was also very good. He took the initiative to remind us about the refund of the deposit. He was a very considerate agent.

Huan · 24 October 2018

★★★★★ 3/5

Google

The initial condition of the property upon moving in was not very clean, the cleaning company hired could have done a better job. However these estate agents were helpful, a few problems which arose during our tenancy were dealt with well. We needed tables, chairs and a microwave and they talked to the landlord quickly and arranged for these.

Diksha · 24 October 2018

★★★★★ 5/5

Google

Carter Reeves helped us find a flat last summer when the market was an absolute nightmare. During our tenancy they were very responsive and dealt with any issue promptly.

Ombeline · 23 October 2023

★★★★★ 1/5

Trustpilot

I would advise staying away

I would advise staying away from this agency.

Mat · 10 October 2024

★★★★★ 5/5

Google

Helped me manage things very well for a few years now.

Antony · 14 August 2024