Every review we hold for the Camden office, from every platform, shown as written. First names only.
GoogleWe recently stayed in a Bloomsbury 2 bedroom apartment.
The Good
- The location in Bloomsbury is great for transport and local amenities
- Front office staff respond quickly and considerately
- Wifi was reasonably fast and had good coverage
The Poor
- We were pretty shocked at the state of the apartment when we arrived. I shared this feedback (with photos) at the time, but summarized below:
- Every single pair of curtains was ripped - prior guests have clearly yanked them and ripped the curtain away from the loops
- The walls/sills/cupboards were damaged in several places
- The bathroom mirror had a chunk missing
- There were a large number of mousetraps scattered throughout the main living area
- The chair for the desk was broken and unusable (repaired during our stay)
- The beds are very narrow; for a "luxe" apartment I would expect at least one bedroom to have a queen or larger bed
- The water heater solution was inadequate for a 4 person apartment. We would regularly run out of hot water if all 4 people wanted to shower consecutively, even if being careful with water usage. We ended up having to constantly prime the water heater "+1 hour" switch - which I had to research since no instructions were provided - and even this did not always work
- Only 1 of the 2 bedrooms had a TV, and that TV was unusable due to being a circa 2017 budget model which was so slow to operate that it took > 10 seconds to respond to menu commands
- There was a great deal of development happening on the street, which meant a lot of construction noise during the day - this was something that reasonably could have been made clear at time of booking
Dave · 11 October 2026
Agent replied · 11 October 2026
Hi Dave,
Thank you for taking the time to share such detailed feedback. We truly appreciate you highlighting both the positive aspects of your stay and the areas where we fell short.
We’re pleased to hear that you enjoyed the location, found our team responsive, and had a good experience with the WiFi. However, we are very sorry that the condition of the apartment upon arrival did not meet the standards we aim to provide. We take your comments very seriously, and we have shared your feedback with our housekeeping and maintenance teams for review.
Regarding the mousetraps, we would like to reassure you that these are part of our proactive pest prevention measures and are placed discreetly as part of our regular property care programme. We understand, however, that seeing them during your stay may have been concerning, and we appreciate you bringing this to our attention.
We also apologise for the inconvenience caused by the hot water capacity, TV, and other apartment facilities. Your feedback has been passed to our management team as we continue to improve the guest experience and ensure our apartments meet the expectations of our guests.
Thank you again for your honest comments. We value your feedback and hope to have the opportunity to provide you with a much-improved stay in the future.
Warm regards,
Ilona
Front of House
Google Apartment had 2 bedrooms and were nicely decorated. Was spacious and clean. However apartment was hard to find. Parking is an issue. The staff on hand to help was great, but the apartment was right next to ongoing construction. Living room didnt have curtains so builders can see inside. Bedroom 2 right next to the construction site was also too revealing. Couldn't open the windows or balcony beacuse of the dirt and dust. But overall it was a great place to stay and would highly recommend.
S · 11 October 2026
Agent replied · 11 October 2026
Hi S D,
Thank you so much for taking the time to share such a detailed review.
We are delighted to hear that you enjoyed the apartment and loved the decor. We were also particularly pleased that you found the team so helpful. It’s wonderful to know you had a great stay overall and recommend us!
We truly appreciate your honest feedback regarding parking and the nearby construction. While we do not offer private parking on-site, our team is always more than happy to share local recommendations and assist guests with finding suitable parking nearby for future visits.
To ensure a smooth arrival, we send detailed check-in instructions on the day of check-in with exact directions on how to locate the apartment, but we will review these to make them even clearer.
Regarding the construction view, we apologize for any discomfort caused during your stay. While the apartment is equipped with blinds/curtains, we appreciate your notes on privacy and are actively reviewing ways to improve window coverings for an even better guest experience.
Thank you again for staying with us, and we hope to welcome you back on your next trip to London!
Best regards,
Ilona
Be London
Google Fantastic apartment above the entrance to Chinatown in the heart of London, just steps from Piccadilly Circus.
Access was seamless with check-in and check-out, with excellent availability and prompt response to any questions!
Access is via two flights of narrow stairs, with no elevator, but that's to be expected if you're renting in a quaint building in that area. The furnishings are thoughtfully designed, modern, and overall pleasant. Everything is equipped, including cooking utensils, and the showers are comfortable.
The private rooftop terrace, accessible from the apartment, is truly delightful!
Roy · 11 October 2026
Agent replied · 11 October 2026
Hi Roy Giovagnetti,
Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed the apartment, the rooftop terrace, and our central location in the heart of London. It’s wonderful to know that the check-in process, amenities, and our team all contributed to such a great stay.
We truly appreciate your recommendation and hope to welcome you back again soon!
Warm regards,
Ilona
Front of House
Be London
Google Staff at Be London were brilliant. Thank you for communicating so well. You were kind, respectful and understanding.
The apartment had everything we needed. The beds were very comfortable. The shower was great.
We stayed close to Guys hospital because I had a week of treatment there. It was five minutes walk which was perfect. Opposite Borough market and one minute walk to the tube station. Perfect for anyone wanting to visit London.
Thank you Be London
Mandy · 11 October 2026
Agent replied · 11 October 2026
Hi Mandy,
Thank you so much for your kind words! We are deeply touched to hear that our team was able to support you and that the apartment provided a comfortable, convenient base for you.
Wishing you all the very best with your health and recovery, and we would love to welcome you back anytime under brighter circumstances!
Warm regards,
Ilona
Front of House
Be London
Google Rooms / customer service and overall apartment was good.
Few things to note:
There was no AC, however they had fans.
There was no microwave which was a bit disappointing to be honest.
Lastly no parking, which again is disappointing after a long drive.
Also instructions when checking in can do with a little improvement as it can be confusing.
Apart from them points above, the apartment was good and I enjoyed my stay.
Mohammed · 11 October 2026
Agent replied · 11 October 2026
Hi Mohammed,
Many thanks indeed for taking the time to comment following your recent experience with us. I was delighted to hear that you enjoyed your stay.
Thank you also for your constructive feedback. We are always happy to help guests source secure parking across our portfolio, this is a rare commodity in central London. In a similar vein, we are always ready and willing to assist with any requests such as the installation of air conditioning units, or any other personal requirement.
Please do let us know when you are planning a return London visit and we will be delighted to take care of everything.
Warmest regards,
Ilona
Be London Team
Google Apartment is spacious, well decorated, cozy, clean and really nice. Located in a secure, calm and peaceful environment, not far from stations, shops and amenities. Really enjoyed walking around the area.
Overall loved the experience. Great stay, positive experience. Will be coming back.
Anna-Noémie · 11 October 2026
Agent replied · 11 October 2026
Hi Anna-Noemie,
Thank you so much for such a lovely review! We’re delighted to hear that you enjoyed the spacious apartment, peaceful neighborhood, and surrounding area. Knowing you had such a great stay truly means the world to us. We can’t wait to welcome you back on your next visit!
Kind regards,
Ilona
Be London
Google Great Loction with everything you need and plenty of choice for eating out. Close to the embankment and the London Eye. I loved walking there and over the bridges.
Flat is greatly well equipped and furnished.
Charles · 11 October 2026
Agent replied · 11 October 2026
Hi Charles Canning,
Thank you so much for your lovely review! We're delighted to hear you enjoyed the location and found the apartment well equipped and comfortable. It was a pleasure hosting you, and we hope to welcome you back again soon!
Warm regards,
Ilona
Front of House
Be London
Google Large, nice apartment with two bathrooms. One bathroom en-suite and one bathroom in the corridor more accessible to others.
Good social areas in the form of a large living room and kitchen and large lovely windows with good light. Comfortable beds and a relatively quiet area where we could sleep undisturbed.
The apartment is well located near Old Street where there are several restaurants and cafes. Close to shops and a short distance by public transport to both central London and, for example, to Angel Islington (1 stop on the tube). Wifi worked great during our time in the apartment.
Highly recommended
Pa · 11 October 2026
Agent replied · 11 October 2026
Hi Pa,
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the spacious apartment, comfortable beds, and well-equipped living areas. It’s great to know that you appreciated the convenient location, peaceful surroundings, and reliable WiFi during your stay.
We truly appreciate your kind words and hope to welcome you back again on your next visit to London!
Warm regards,
Ilona
Front of House
Be London
Google Koreans, please do not book here. I booked two rooms, but I found out right before check-in that one of them had no heating.
To make matters worse, the heating in the other room was broken as well; it broke down three times during my seven-day stay. They didn't take prompt action, so I had to sleep shivering and shower with cold water.
They just repeated "I'm sorry" like an AI, but there was no quick response or compensation. Do not book here!
EunYoung · 11 October 2026
Agent replied · 11 October 2026
Hi EunYoung,
Thank you for sharing your feedback. We are truly sorry that you experienced repeated heating issues during your stay, particularly during a longer visit. We completely understand how uncomfortable and frustrating it must have been to experience a lack of heating and hot water.
We sincerely apologise that you felt our response was not quick enough and that our communication came across as repetitive rather than helpful. This is certainly not the experience we aim to provide our guests.
We did our best to address the heating issues when they were reported, but we appreciate that this did not prevent the disruption to your stay. We have taken your feedback seriously and are reviewing how these issues were handled to ensure that our response and communication are improved going forward.
We are very sorry that your stay did not meet the standard we strive to provide.
Kind regards,
Lorna
Front of House
Google We have been staying at the East Road property for the past 4 days and have had no consistent hot water for the entire duration of our stay.
Despite calling and chasing multiple times every day, the issue remains unresolved. We have been sent handymen who were clearly not equipped to fix the problem and advised us to simply “turn the boiler off and on again,” which provides hot water for approximately 60 seconds before failing again. We have provided photos and videos of the error codes and have been proactive in trying to help resolve this.
A plumber was eventually sent, but he confirmed he could not proceed without access to the central boiler room, access which, several days later, has still not been arranged. We were also told this had been escalated internally three days ago, yet nothing has happened.
We are a family with young children and have effectively been unable to shower for four days. What is most disappointing is not just the issue itself, but the complete lack of ownership, urgency, or empathy shown. No meaningful updates, and no offer of alternative accommodation or compensation.
This comes on top of being informed just over an hour before arrival that the property had been “trashed” by a previous guest,forcing a last-minute relocation.
At this point, we are chasing every fifteen minutes and asking for proper access to be arranged for a qualified person to to attend and fix the issue today, suitable alternative accommodation provided until the issue is resolved, and a full or partial refund reflecting the situation
Until then, this experience falls far below any acceptable standard.
M · 11 October 2026
Agent replied · 11 October 2026
Hi M S,
Thank you for taking the time to share such a detailed account of your experience. We are truly sorry for the ongoing issues you’ve faced and completely understand how frustrating, and disruptive, this has been. As someone with a young family myself, I fully empathise with you.
We also sincerely apologise for the lack of consistent hot water during your stay and for the repeated delays in resolving what should have been addressed much sooner. We also recognise how disappointing it must have been to receive last-minute relocation news prior to arrival, only to encounter further issues at the alternative property.
This is certainly not the level of service we aim to provide. We fully acknowledge your concerns regarding the lack of urgency, communication, and ownership shown, and for that, we are also very sorry indeed.
Please be assured that we are actively working to resolve the boiler access issue as swiftly as possible. As you are now aware, the required elements are ordered and, in the meantime, relocation options have been offered. We understand these are currently being considered and hope that you take up this option so we can ensure your family’s comfort while the issue is being resolved.
Thank you for your continued patience. We genuinely regret the impact this situation has had on your stay and are committed to putting this right as quickly as possible.
Best regards, with my apologies once again,
Andrew
Google I found this apartment while searching for last-minute accommodation for my family so we could leave Dubai during a turbulent and uncertain time. From the very beginning, every single person I dealt with at Be London was exceptionally kind, responsive, and helpful. They genuinely made what was an anxious situation feel much more manageable.
We were extremely pleased with the apartment itself. It suited our family’s needs perfectly and was clearly maintained with great attention to detail. I especially appreciated the thoughtful touches, including the generous supply of shampoo, conditioner, and soap, as well as the availability of laundry and dishwashing supplies.
The location was ideal, just steps from Camden Town Tube, with a wide range of excellent options for food, groceries, and entertainment nearby. Despite this, the apartment itself was calm and peaceful. Once inside, it was difficult to believe we were only moments away from such a busy part of London.
Due to flight cancellations and changing plans, we needed to extend our stay several times, and the team handled this seamlessly, which made a significant difference for us.
I would absolutely stay here again and would not hesitate to recommend it to friends.
Cassie · 11 October 2026
Agent replied · 11 October 2026
Hi Cassie,
Thank you so much for your heartfelt review. We’re truly touched by your kind words and are so pleased that we could provide you and your family with a comfortable and welcoming place to stay during such an uncertain time.
It’s wonderful to hear that you enjoyed the apartment, its location, and the little touches we provide. We’re especially glad that our team was able to assist with your changing travel plans and help make the experience a little less stressful.
Thank you again for your recommendation. It was a pleasure to host you, and we sincerely hope to welcome you and your family back to Be London in the future.
Warm regards,
Ilona
Front of House
Be London
Google Booked a duplex department for a family visit to London, which according to the website consisted of 2 King Size beds. After checking into the apartment, which has a small lounge as you walk in and a kitchen plus the bedrooms in the basement, I found that the beds appeared to be a lot smaller than advertised, which resulted in my teenage son having to sleep on the small sofa. I raised this with the provider, who on two occasions were adamant that they were King Size, however, the following day, they sent a team into the apartment (whilst we were out) and that evening confirmed that they were not King Size. Not only did they question my intelligence but they also had to invade our privacy to try and prove their claim.
They did offer an apology, but were unable to offer alternative options, even a pullout bed, they simply drops in some extra sheets..!!
The next day I noticed that they had changed their website to 1 small Double and a Queen size bed - what a surprise..!!!
The location is very good and we enjoyed the weekend, but the bed situation tainted this slightly and I wasn't impressed with the somewhat arrogant approach of the service provider, who simply offered me an hours later checkout as compensation.
Mr · 11 October 2026
Agent replied · 11 October 2026
Hi Mr Wilson,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the location and your weekend in London, but we are genuinely sorry that the bed configuration affected your stay.
We fully understand your frustration, particularly as there was conflicting information regarding the bed sizes. Once this was brought to our attention, we investigated the matter and confirmed that the beds were not as originally advertised. We sincerely apologise for the incorrect information and for any frustration caused by our initial response.
We also apologise if our team’s communication came across as dismissive or if our visit to the apartment made you feel that your privacy was compromised. This was certainly not our intention, and we should have handled the situation more sensitively.
We have since corrected the listing to accurately reflect the bed sizes, and we are sorry that this correction came too late to help during your stay. We appreciate your feedback and will use it to ensure greater accuracy and better communication for future guests.
Kind regards,
Lorna
Front of House
Google The apartment was marketed as a basement flat, but critical safety details were not disclosed. The entrance door was entirely glass and did not lock, making it unsafe, especially for a mother traveling alone with a child.
We did not stay in the property at all and were forced to move to a hotel at additional cost, yet no full refund was offered. The handling of the situation showed a lack of responsibility and basic duty of care.
I would not recommend Be London, particularly to families or solo female travelers
Liat · 11 October 2026
Agent replied · 11 October 2026
Dear Liat,
We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points that are relevant to this situation.
Firstly, the safety and security of our guests is of paramount importance to us. As soon as your concern was raised, a member of our team, specifically a woman, was personally handling the situation to ensure your well-being and comfort. As explained at the time, the flat itself is fully secure, and this was demonstrated in the video that you sent us. Additionally, the property description clearly states that it is a basement apartment, with all relevant details included.
Owing to your unease, we also offered you a resolution by way of upgraded accommodation in the same building. It is a shame that you chose not to select this option owing to a hesitancy to carry your luggage upstairs, despite our offer of assistance with this.
We also want to highlight that when traveling alone with a child, the onus of responsibility remains with the parent or guardian to ensure the accommodation meets their needs, to check the property details, and to ask any questions before booking. While we take care of our guests and prioritize safety, particularly for women traveling alone, we cannot assume responsibility for issues arising from personal expectations beyond what is stated in our listing.
We deeply regret that your experience was negative, but did not feel that this warranted the full refund that you requested.
At Be London, we are fully committed to guest safety and comfort, and we will continue to ensure that all guests, especially solo female travelers, feel secure and well supported. We also have a duty of care to our team members and we were concerned by the tone of your interactions with our team. The review left reflects this, and we do not feel we are the right host for your future visits to London.
Thank you for your feedback.
The Be London Team
Google Had an excellent stay at Be London St Pancras. We stayed in a 2 bedroom apartment and it was clean, comfortable and adequately stocked. The living space is large, the rooms are of good size and beds/pillows were perfect for a good night’s rest. Just a few comments where you can improve - maybe have a sponge for the washing, some extra coffee pods for the Nespresso machine and a kettle for boiling hot water. Apart from this, I’ll gladly come back here again when in London. It’s so close to St Pancras station as well. Perfect!!
Anand · 11 October 2026
Agent replied · 11 October 2026
Hi Anand,
Thank you so much for the fantastic review! We are delighted to hear that you had such a comfortable stay and enjoyed the location near St Pancras station.
Thank you also for your feedback! Just for future reference, the sponges are located under the sink in a clear pouch, they come compressed and expand as soon as you soak them in water! Additionally, that apartment features an integrated boiling water tap on the sink instead of a traditional kettle.
We really appreciate your note about the extra coffee pods as well. It was a pleasure hosting you, and we look forward to welcoming you back to Be London on your next visit!
Kind regard,
Ilona
Be London
Google Clean and fully equipped apartment.
Convenient location for getting around.
The free luggage storage service at the headquarters offices was very welcome.
Everything was very positive.
Marta
Marta · 11 October 2026
Agent replied · 11 October 2026
Hi Marta,
Thank you so much for the wonderful 5-star review! We are thrilled to hear that you enjoyed the spacious apartment, convenient location, and luggage storage service. It was a pleasure hosting you, and we’d love to welcome you back anytime!
Kind regards,
Ilona
Be London
Google Fantastic apartment and very stylish with everything you need in a self catering rental.
All the small details were amazing such as the tea and shampoo/ conditioner that is all provided for you.
Only thing that was slightly disappointing was that check out was at 11am and at 9am someone entered the property without even knocking which was a shock to us as we were all trying to get ready still.
Charlotte · 11 October 2026
Agent replied · 11 October 2026
Hi Charlotte,
Thank you so much for your wonderful and detailed review! We’re delighted to hear that you loved the stylish apartment and found it well equipped with everything you needed for a comfortable self-catering stay. It’s lovely to know that you appreciated the thoughtful little touches, including the tea and toiletries.
We’re very sorry, however, about the unexpected entry at 9am. We completely understand how unsettling this must have been, especially while you were still getting ready and with the advertised check-out time being 11am. This should not have happened, and we sincerely apologise for the inconvenience and surprise caused.
We really appreciate you bringing this to our attention, and we will review this with our team to help ensure it does not happen again.
Thank you again for staying with us. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for a more seamless experience next time.
Warm regards,
Lorna
The Be London Team
Google I spent a total of 3 weeks there, in 2 different flats and it was perfect.
Very clean, flats are beautifully furnished and you don't hear neighbors which is a very important thing for me.
I had a very pleasant stay and will go back if needed.
The team also very follows up and is here for assistance.
TYSEBAERT · 11 October 2026
Agent replied · 11 October 2026
Hi Elsa,
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed both of your stays and found the apartments clean, comfortable, and peaceful. It’s also great to know that our team’s support made your experience even more enjoyable.
We truly appreciate your kind words and look forward to welcoming you back whenever you're next in London!
Warm regards,
Ilona
Front of House
Be London
Google Looks even better than the pictures in person, lovely luxury feel to it. Downstairs bathroom and bedroom is definitely the highlight of the experience, additionally the location is ideal due to the range of shops and food stores nearby. No service, but free wifi that’s very fast and good so no worries, Can still make calls and all
Marie · 11 October 2026
Agent replied · 11 October 2026
Hi Marie,
Thank you so much for your fantastic review! We’re delighted to hear that you found the apartment even better in person and enjoyed the luxurious feel of the property.
It’s wonderful to know that you particularly enjoyed the downstairs bedroom and bathroom, as well as the convenient location with plenty of shops and food options nearby. We’re also pleased that the fast and reliable Wi-Fi helped keep you connected throughout your stay.
It was a pleasure hosting you, and we’d be delighted to welcome you back again in the future!
Warm regards,
Lorna
The Be London Team
Google We had never stayed in an apartment in London before; we always preferred hotels. This was our first time staying at Be London, and we were very pleased. It made our trip much more comfortable. It was very clean. It had everything we needed. We will definitely choose Be London again when we go to London.
Leyla · 11 October 2026
Agent replied · 11 October 2026
Hi Leyla,
Thank you so much for the fantastic 5-star review! We are delighted that your first home-stay experience in London with Be London was so comfortable and enjoyable. It was a pleasure hosting you, and we can’t wait to welcome you back on your next trip to London!
Kind regards,
Ilona
Be London
Google Superb stay in a very large, spacious and well appointed property in the heart of London. Great restaurants and pubs close by and just a short, flat walk to everything. Staff were very helpful too. Perfect for a luxury family stay, we will be back.
Nicholle · 11 October 2026
Agent replied · 11 October 2026
Hi Nicholle,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a superb stay and enjoyed the spacious, well-appointed property and its fantastic central location.
It’s lovely to know that you appreciated the nearby restaurants and pubs, the easy walk to London’s attractions, and the helpfulness of our team. We’re especially pleased to hear that the property was perfect for your family and that you’re planning to return!
It was a pleasure hosting you, and we look forward to welcoming you back again soon.
Warm regards,
Lorna
The Be London Team
Google The room is modern spacious, so is the living room. Well equipped and the location is first class..
Before check in, we were worried with the potential noise from the street area but it turns out to be ok.
Suryo · 11 October 2026
Agent replied · 11 October 2026
Hi Suryo,
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the spacious apartment, excellent location, and found it quieter than expected. We truly appreciate your kind words and hope to welcome you back again soon!
Warm regards,
Ilona
Front of House
Be London
Google We got a last minute upgrade to an apartment in the heart of Covent Garden.. Stunning and cozy. And quiet.
The apartment had air conditioning, and a fully equipped kitchen.
And the location - bomb!!
מאיה · 11 October 2026
Agent replied · 11 October 2026
Hi,
Thank you so much for your lovely review! We’re delighted that you enjoyed your last-minute upgrade to our apartment in the heart of Covent Garden and that you found it beautiful, comfortable, and peaceful.
It’s wonderful to hear that you appreciated the air conditioning and well-equipped kitchen as well. It was a pleasure hosting you, and we would be delighted to welcome you back again in the future!
Warm regards,
Lorna
The Be London Team
Google Fantastic place, great location, lacks a little bit of maintenence and needs a new acsess system, the current one isnt good. Price wise I found it to be a little on the heavy side.
Samuel · 11 October 2026
Agent replied · 11 October 2026
Hi Samuel,
Thank you for your feedback and for highlighting our fantastic location! We are glad you enjoyed your stay. We hope to welcome you back again!
Kind regards,
Ilona
Be London Team
Google A nice apartment inside, but the experience was overshadowed by bags of linen stored in communal hallways, visible rodent-control stations, and a level of property management that did not match the high Booking.com rating.
Nadya · 11 October 2026
Agent replied · 11 October 2026
Hi Nadya,
Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the apartment itself, its cleanliness, and its convenient location. However, we are very sorry that your overall experience did not meet your expectations.
We sincerely apologise for the inconvenience caused by the linen you saw in the communal hallway. This occurred while our housekeeping team was servicing the apartments, and unfortunately, the linen was awaiting collection during that time. Please be assured that all clean linen and towels are professionally laundered and transported in sealed hygienic bags to maintain the highest standards of cleanliness. They are never left exposed or stored in an unhygienic manner.
We take comments regarding cleanliness, hygiene, and guest safety very seriously, and we have shared your feedback with our housekeeping team to ensure that linen is not left in communal areas for longer than necessary during servicing.
Thank you again for your valuable feedback. We truly appreciate you bringing this to our attention, as it helps us continue to improve our service and guest experience.
Warm regards,
Ilona
Front of House
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