Orbit Cambridgeshire reviews

★★★★★ 3/5

Trustpilot

I can’t seem to be able to talk to…

I can’t seem to be able to talk to anyone about overcrowding. The rent on the 3 bed I’m in is crippling me, I dread to think what the rent will be on a 4 bed. Please please if someone can help me out, I’ve spoke to local council and they can’t do much then put me on a list with the wait being up to 15 years.

Rhianna · 27 March 2024

★★★★★ 1/5

Trustpilot

Absolutely horrendous experience

Absolutely horrendous experience - been trying to sell my leasehold property and lost first buyer due to the lenght of time Orbit takes to reply to enquiries. I am in the same position second time and at risk of losing my second buyer. The enquries were raised at the end of May and no answers yet - the only response I receive is " I will chase our( Orbit's) solicitors".There's no direct line or someone to speak to, relying only to email replies.Poor and disappointing!

Mirela · 9 June 2023

★★★★★ 1/5

Trustpilot

DISPICABLE ORGANISATION ven one star as unable to log…

Only given one star as unable to log negative one!!Orbit Stratford-on-Avon have left a 76 year old pensioner with heart problems without bathing facilities for 12 days now. A leak was reported on 20 May when part of the ceiling fell in on that evening and a leak was detected, but not known from where.. It was reported as an emergency and someone called out, basically confirmed yes there was a leak, but didn't fix it and yes the ceiling was damaged. Cleared up the rubble and said someone would be out within 2 days to repair everything. On Monday 21 May a total of 15 telephone calls were made to try and ascertain what happens next. Told by Orbit that the man from Saturday had talked rubbish and shouldn't have given that info. Further calls were made that week from Fortem to arrange the ceiling repair - yes please come but is it worth it as the taps haven't been replaced yet. Assured on Thursday of last week she would chase Orbit to move job from repair to majors and would phone back immediately. He is still awaiting a phone call. We are currently on the 21st phone call, this time to lodge a complaint, presently been waiting near 40 minutes.This waiting time takes the total on hold with Orbit to over 5 HOURS. Looks like his MP could be next pirt of call.This is a despicable way to treat any tenant, let alone one of nearly 40 years, with health problems.. Nobody seems the slightest bit interested in this

Kate · 31 May 2023

★★★★★ 5/5

Trustpilot

Amazing service

Jo-anne Lyon was amazing from the start to the end of my journey she helped me so much I can now provided a better future for my family she was easy to talk to didnt judge me and was honest cannot fault her one bit amazing service

Melanie · 31 August 2021

★★★★★ 1/5

Trustpilot

If I could provide 0 stars

If I could provide 0 stars, I would. My vulnerable parents (over 70 with mental health) have been treated appalling by Orbit over the years and have recently been offered a Sheltered Assisted property suitable for 65 year olds and over. They are within their last few weeks of getting ready to move only for Orbit Lettings to withdrawn the offer with the rationale that they are not eligible for sheltered accommodation. Not does this practice go against the Equalty Act 2010 but is completely incompetent. If 70 year-old with mental health conditions are not vulnerable and eligible for sheltered accommodation, who is????? I have today written a complaint to Orbit and the local MP - but I cannot believe how they treat their residents. Shame on this company who state their values are to care about the safety, equality and prosperity of our people, communities and our environment. They certainly do not as vulnerable people like my parents are placed in unsuitable properties, are not given support or a dedicated housing officer or contact, are passed from pillar to post and are subject to unfulfilled promises and no follow up.

Barbara · 24 May 2023

★★★★★ 5/5

Trustpilot

Rosario made me feel very welcome and…

Rosario made me feel very welcome and very supported throughout my experience. He made sure I was doing everything I could to be the best. Made sure I was confident with all my finances and if not where I knew to get help. Couldn't ask for anyone better.

Destiny · 2 June 2021

★★★★★ 1/5

Trustpilot

Appalling

Appalling! Firstly phoned a local Orbit number, to be told they could help with absolutely nothing, nothing at all, apart from offering me the Orbit head office number. With my first call, despite being told I was number two and then number one in the queue, I was on hold for one hour at which point I gave up. Have called again at various points only to be told there are AT LEAST five people in the queue ahead of me. Have tried waiting up to half an hour on these calls but have now given up in disgust.

Peter · 15 May 2023

★★★★★ 2/5

Trustpilot

Disappointed with treatment

Despite rearranging my gas safety check in good time and having everything confirmed in writing, I received a nasty warning letter threatening court plus an engineer turning up on the wrong date and leaving stickers all over my door. I wrote a complaint to Orbit, and RH Heating, which was left unanswered. A distressing situation with bad communication from the company.

Mrs · 15 July 2024

★★★★★ 5/5

Trustpilot

Having moved in to our Orbit home…

Having moved in to our Orbit home recent, we have found customer care to be responsive and am grateful to have a good experience, we treat the busy team with respect which is mirrored, thank you Karen

Nerd · 29 November 2022

★★★★★ 1/5

Trustpilot

Disgraceful for a housing Association

Disgraceful for a housing Association. Refused to deal with ASB and the Heating Engineers Robert Heath tell lies to Orbit about attending checks which I missed one which I had called them about beforehand and now they have sent a solicitors letter threatening court action stating they have tried several times !! Lies. Orbit are worse than Slum landlords how dare they claim to be a housing association. No doubt they will reply about a complaints procedure but that is so complicated and stressful for an outcome that changes nothing. Fat cats creaming of the vulnerable in our society.

David · 13 May 2023

★★★★★ 1/5

Trustpilot

Very Poor Customer Service.

Well first Customer Services don't log calls correctly. Contractors don't respond and now even Customer relations fail to respond or reply to Stage 2 complaints. Orbit are a disgrace. Weekly calls and promised that I would be called back and have to have my Mother present to confirm I can speak on her behalf as 87 and hard of hearing. Still no response. Hours on the telephone and STILL no action. What is going on. Constant changing stories. Customer care and service is non existent. Communication is abissmal.

Chris · 5 May 2023

★★★★★ 5/5

Trustpilot

Engineer was efficient and respectful.

Engineer was very pleasant and respectful. Answered my queries. Worked efficiently and tidily.

Carol · 9 July 2024

★★★★★ 1/5

Trustpilot

I have been waiting for orbit to help…

I have been waiting for orbit to help me and my children for 5 years and they haven’t they do bodge job and tell you everything is going to be okay when in fact it isn’t and the continuous problems affect your mental health they don’t care and tell you there isn’t anything they can do

Grace · 25 September 2024

★★★★★ 5/5

Trustpilot

Excellent service from MPS again

Excellent service from MPS again, really appreciate these checks that are carried out to ensure everything is running as it should be. Great reassurance and information given during the electrical safety check carried out earlier this week. Also the lady I speak to at MPS to arrange dates of attendance is a pleasure to speak to. Thank you.

Meriel · 22 August 2024

★★★★★ 5/5

Trustpilot

Asking for support .

If your having some issues with food/ bills or anything please reach out for help as I did . I found the information extremely useful and help was given it has helped a lot it’s took immense stress about struggling with daily issues and Donna from Orbit has been amazing at support and listening and following through with help . It’s nice to know there are people that care and the right support is there if you reach out and ask for it . It may take a few phone calls and departments please be patient explain your issues . Also just talking to someone makes a difference in your well-being .

Nancy · 14 April 2023

★★★★★ 1/5

Trustpilot

Poor booking arrangements.

After contacting Robert Heath TWICE they still came before the arranged time on both occasions. Then I get a letter saying I had missed my appointment and could get a fine!!! To top it all at the Third attempt they arrived TWO HOURS EARLIER then arranged. No problems with the engineers but surely the booking system could get better.

Jim · 1 August 2024

★★★★★ 1/5

Trustpilot

Do not go with this housing association…

Do not go with this housing association if you can avoid it. I own a small percentage of my property, so they absolutely refuse to come out to sort any of my mould that is re-appearing on a daily basis. Apparently it’s a repair that I have to sort. However, they are more than happy for me to pay for everyone else’s fly tipping in the social housing building and more than likely fixing the same issues that they have for them. My daughter escaped out of the fencing they built around my garden as one gap was way bigger than the rest, found her running around the car park age 2. I continue to get parking tickets which again is their fault, as I haven’t been told where to park if someone goes in my space? They take days to respond, no help over the phone, so my home is slowly falling apart and they couldn’t care less, as long as they get paid!

Tayla · 13 April 2023

★★★★★ 5/5

Trustpilot

Sess is a very good engineer

Sess is a very good engineer, very professional

Mrs · 16 September 2024

★★★★★ 1/5

Trustpilot

I was nominated through my council for…

I was nominated through my council for a property under Orbit Housing, I had an affordability assessment review with my council prior to being nominated for a property. However, when I done the affordability assessment with Orbit I had made a mistake on the assessment and because of that I was refused. I had appealed the same day and within a day of me appealing, they had already released the property without going through my appeal which I’m utterly disappointed about. The property I am currently renting has a high volume of anti social behaviour with myself being marked at urgent to get me out of where I am now. Two years I have been at my current residence, no rent arrears (always paid early) no arrears in any other bills. The colleague I had spoken with didn’t bother to get a reference from my current landlord. I am a single female in need to help to move out of a property that is not safe for me to live in and they refused to help, and didn’t follow through with my appeal. My current rent is relatively high in comparison to the property I was nominated for. Disappointed all round.

Hayley · 6 April 2023

★★★★★ 1/5

Trustpilot

Appaling service yet again from Orbit…

Appaling service yet again from Orbit and their contractors. They left me and my disabled son without hot water and heating for twelve days and I received no phone calls or correspondence from them in that time. I had to chase the contractors and Orbit on a daily basis and had missed appointments but received no communication about missed appointments. Utterly disgusting and appalling service all round. No care whatsoever. Will be taking my complaint to Housing Ombudsman now. Update - I have already logged a formal complaint which is currently at stage 2 of Orbit's complaints procedure. I was utterly appalled at their initial response to my complaint and await their final response to my case. If still not satisfactory I will be contacting my local MP as well as the housing ombudsman.

Allison · 28 March 2023

★★★★★ 1/5

Trustpilot

Why can't i hive no stars

I have been and still am a tenant of Orbit. They may become vindictive after this honest review.

Norman · 9 December 2025

★★★★★ 5/5

Trustpilot

Lady was very nice and polite

Mr · 7 October 2024

★★★★★ 1/5

Trustpilot

Mushrooms 🍄 growing

I am currently the proud tenant of a property that has been vacant for some time due to several problems that haven’t been fixed including a leak in the roof traveling in to the property creating mould and damp issues - i now have several mushrooms growing from my ceiling, structural surveys indicate movement and require urgent action-NOTHING! Please don’t not tell me to contact anyone else about this issue as I have been doing it for hours!

Hayley · 17 May 2023

★★★★★ 5/5

Trustpilot

Donna was very helpful with her…

Donna was very helpful with her information it’s the first person who has explained any think to us about help we didn’t no we could get

Linda · 4 September 2023