Every review we hold for the Cambridgeshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently had the pleasure of working with Chloe Drury from the sales and marketing team at Barratt Homes (Franklin Gardens), and I cannot recommend her highly enough.
From our very first interaction, Chloe was exceptionally professional, responsive, and genuinely helpful. She took the time to explain everything clearly and patiently, guiding us through each stage of the reservation process with great care and attention to detail. What stood out most was her honesty and straightforward approach, she never applied pressure, but instead ensured we had all the information we needed to make a confident and well-informed decision.
Chloe went above and beyond to accommodate our questions, provided prompt follow-ups, and made what could have been a stressful experience feel smooth, structured, and reassuring. We truly felt looked after throughout.
It has been a real pleasure working with her, and we are very grateful for her support. Thank you, Chloe, for making this such a positive experience, you are a true asset to the Barratt Homes brand.
Highly recommended.
Lisha · 25 March 2026
Agent replied · 16 April 2026
Hi Lisha,
Thank you for your review.
We’re delighted to hear that Chloe provided such a professional experience throughout your journey. Your feedback will mean a lot to her, we’ll be sure to share it with her and the team at Franklin Gardens.
Wishing you every happiness in your new home.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 1/5
GoogleThis experience was completely unprofessional and felt like clear discrimination against our Asian family.
We arrived on time for our scheduled appointment and waited outside the sales centre for over 30 minutes before the sales representative arrived, with two white female customers. Despite seeing my husband, our young child, and me waiting outside, she ignored us entirely and entered the office with them.
I knocked on the door and informed her that we had an appointment and had already been waiting a long time. Her only response was to tell me my information was “wrong” and instruct us to keep waiting. She then closed the door and left the three of us, including a young child, standing outside in cold weather for another 20 minutes while she attended to the other customers inside.
After the two customers left, she did not check on us at all and instead closed the office door again. I then called the central sales centre to clarify the situation. When I knocked the door again and asked the sales representative for her name, she provided it and then said, “I won’t deal with you,” before slamming the door shut. The central sales staff on the phone clearly heard her rude comment and the door being slammed.
This behaviour was shocking, disrespectful, and unacceptable.
Ning · 15 February 2026
Agent replied · 16 April 2026
Good morning,
My name is Ros and I am part of the Barratt Homes team. Thank you for taking the time to leave us a review. We are very sorry to hear of your experience and we take concerns of this nature extremely seriously. So I can escalate this matter, please do email us at TMW-BDWReviews@accenture.com with your full name and preferred contact details. We shall then raise this with the relevant team to contact you directly.
Kind regards,
Ros
★★★★★ 1/5
GoogleIf Barratt Homes develops in your area, be prepared for your neighbourhood to resemble a new ghetto. Just look at Franklin Gardens in Cambridge, it already has a rundown appearance even before construction is complete. It already turned into a hub for drug activity.
Lev · 17 October 2024
Agent replied · 23 October 2024
Good evening Lev. Thank you for taking the time to leave us a review and we are sorry to hear of your experience.
Please do email us at BDWReviews@unlimitedgroup.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly.
Kind regards, Sam
★★★★★ 1/5
GoogleThe houes look ugly.
Rowan · 9 July 2025
★★★★★ 4/5
GoogleChandi marh parak ♥️🥰 …
Waseem · 26 February 2025
★★★★★ 5/5
GoogleRating only, no written review.
Marius-Adrian · 15 March 2026
★★★★★ 5/5
GoogleGreat
Joe · 11 June 2025
★★★★★ 5/5
GoogleRating only, no written review.
Narinder · 25 April 2025
★★★★★ 5/5
GoogleRating only, no written review.
Dale · 17 October 2024
★★★★★ 5/5
GoogleRating only, no written review.
Simon · 17 October 2024
★★★★★ 5/5
GoogleRating only, no written review.
Valdemaras · 21 May 2023
★★★★★ 5/5
GoogleOk
Marian · 27 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
