3 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 4/5
View AgentsWe have had mixed feelings about our tenancy this year. We have had a few issues that needed repairing that took up to 2 weeks to be fixed, however this was due to the unresponsive landlord, not Vincent Shaw themselves. The agents were always very apologetic about the lateness of things being resolved, and we understand that they had to wait for confirmation from her before carrying out work for us. We are currently in the middle of a deposit dispute, in which the landlord has demanded a substantial amount for completely unfair reasons. Vincent Shaw have been very fair and understanding towards us and are doing what they can to work towards a fair deduction. Communication has always been very good, and we would like to add that Vincent Shaw no longer represents this particular landlord. Thank you to the agents who have understood that this deduction is unjust, and are doing everything they can to help us out, instead of just letting us pay it. A very fair, and well communicating estate agents.
Kathryne · 10 October 2018
★★★★★ 1/5
View AgentsDreadful
I`ve rented a flat for one year from this agency. In one year, the toilet was blocked for more than a month, the cooker and the washing machine broke down.The flat was leased with a kitchen window broken (could not be open), and with very old furniture. We paid 300 pounds for references, 1000 pounds deposit and, at the end of the contract we were proposed to receive 300 pounds from the deposit because the agency called three different companies to unblock the toilet without even asking us. Christianne Typler, the residential manager encouraged my partner to pee in the bath every time we were phoning to highlight this issue. One of the agents, Alberto who came to show the flat to future customers barely knows english....Very, very disappointed and I would not recommend anyone to use their services.
RB · 19 August 2017
★★★★★ 5/5
View AgentsExcellent agency
As I’m finising my tenancy soon I would like to share my excellent experience about Vincent Shaw. They’ve been my agency for over 3 years. They are friendly, helpful and reliable people.. I would say that a communication is definitely their strongest side as I was always informed about everything in advance and they kept their word.
I wanted to say a big appreciation to Christianne who was always very professional and supportive.
Karolina · 7 July 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
