Trusted Agent profile · Cambridge

Carter Jonas Lettings Cambridge reviews

4.3

★★★★★ Great

766 reviews across 2 platforms

The Marque, 141 Hills Road, Cambridge, CB2 8RJ

Carter Jonas Lettings's office in Cambridge, at The Marque, is rated 4.3 out of 5 across 766 reviews on two platforms, including 284 Google reviews rated 4.5.

Google logo

4.5 / 5

284

Reviews on Google

This office

Trustpilot logo

482

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cambridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

Always got the information I’ve needed

Always got the information I’ve needed. Efficient and professional. Thanks.

Kyle · 11 February 2022

Agent replied · 19 June 2024

Hello Kyle, thank you for the 5 star review. We are happy to have helped!

1/5

Google

I m not happy they not helpful

Jons · 13 June 2022

Agent replied · 12 June 2024

Hi Jons, we are sorry to hear you did not have a positive experience with Carter Jonas. Please can you email the details of your issue to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.

5/5

Google

Excellent, efficient, friendly and helpful service providers

James · 13 June 2022

Agent replied · 12 June 2024

Hello James, thank you for the five star rating! We are happy to have helped.

5/5

Google

Very happy with the full service management from Kirstie and the lettings department at CJ (as a BTL landlord). Any issues we have are resolved quickly and the service is prompt, professional and comprehensive. Recommend to other landlords if you are looking for a full service lettings agency to manage your properties.

Harshal · 14 June 2019

5/5

Trustpilot

Helpful

Helpful, friendly team who secured a great rental property for us.

Charlie · 14 November 2021

Agent replied · 19 June 2024

Hello Charlie, thank you for leaving us a review. Our team are always pleased hear how well we have supported our clients.

5/5

Google

I have had a great experience with Carter Jonas as I have always felt the team have gone the extra mile in making me feel at ease whilst being abroad. Communication has always been fast, reliable and personable. I feel like I am in good and caring hands. Keep up the great work!

Andrew · 14 June 2018

5/5

Google

Great service and very friendly staff

Marc · 13 June 2022

Agent replied · 12 June 2024

Hi Marcus, thank you for the five star rating!

5/5

Google

Carter Jonas have been letting our properties for 5/6 years now. We have been extremely impressed with their service - they are fast, reliable and honest. All the team I have dealt with including Anton, Pauline, Steph, Kirstie and Leisa always act with professionalism. I would highly recommend this letting agency,.

Sue · 14 June 2019

4/5

Trustpilot

Valuation spot on and flat sold …… need…

Valuation spot on and flat sold …… need I say more!

Louise · 12 September 2021

Agent replied · 19 June 2024

Hello Louise, thank you for taking the time to leave us a review. We are happy to have helped!

5/5

Google

I have been a tenant with Carter Jonas for 2 years and any maintenance issues that have arisen have been dealt with very promptly by my property manager Pauline McKinven. She has always been very helpful and professional in her approach. Would highly recommend Carter Jonas as a letting agent.

Andy · 14 June 2019

5/5

Google

Excellent service, very professional agent!

MARK · 13 June 2022

Agent replied · 12 June 2024

Hi Mark, thank you for the five star rating!

5/5

Trustpilot

Very helpful at Mayfair Lettings

Very helpful at Mayfair Lettings! Excellent service from start to finish.

Will · 12 May 2021

Agent replied · 19 June 2024

Hi Will, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients.

5/5

Google

I've rented a couple of places from Carter Jonas and have always been impressed with their service. Pauline from the property management team always replies promptly to my emails and issues are often fixed on the same day that I raise them. I'm very happy to recommend this agency.

Pete · 14 June 2019

5/5

Google

The letting team is amazing. I've been working with Pauline McKinven and her team for many years now and they have never let me down. Pauline and her crew are attentive, responsive and constantly looking out for my best interests. I trust Carter Jonas and specifically Pauline 150%

Donna · 14 June 2019

5/5

Trustpilot

Excellent service

Very professional, and friendly service:)

Emma · 8 February 2022

Agent replied · 19 June 2024

Hi Emma, thank your for the positive review!

5/5

Google

All you want from an estate agent - friendly, helpful and quick response times both sides of entering into renting. We are first time renters and Livia (from Carter Jonas) made the process very easy and accessible for us.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 10 January 2021

5/5

Trustpilot

Great service from the Oxford…

Great service from the Oxford residential lettings team.

Andy · 9 June 2021

Agent replied · 19 June 2024

Hi Andy, thank you for the great star rating - we are happy to have helped! Please do not hesitate to contact us in the future.

1/5

Google

Worst service ever! Would rather live on the streets then deal with Hilary’s sexist lazy attitude...

Popcorn · 14 June 2018

Agent replied · 12 June 2024

Dear Popcorn Group, Thank you for your feedback, unfortunately I cannot find any records of your details on our system. If you would like to discuss your experience in further details please do contact me on Tel: 01223 403330.

1/5

Trustpilot

Poor

As a landlord I won't use them again - released the tenant's deposit without making proper checks.

John · 25 October 2016

Agent replied · 19 June 2024

Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk

1/5

Trustpilot

They are disgusting

They are disgusting, bad service with bad manners.

Natalie · 16 March 2021

Agent replied · 19 June 2024

Hi Natalie, we are sorry to see this review, if you have any specific feedback for teams to improve our service, please get in touch marketing@carterjonas.co.uk

5/5

Google

We had very good service when we we recently sold our property in Cambridge. From the initial contacts, the excellent photographs and brochure, to the professional management of viewings, all the staff were effective and pleasant. The final negociations were well handled. I would certainly recommend Carter Jonas.

Peter · 14 June 2017

5/5

Trustpilot

Maddy Peris

Excellent service from Maddy Peris

Tiffany · 7 October 2021

Agent replied · 19 June 2024

Hi Tiffany, thank you for the five star review!

5/5

Google

Having problems with the house is normal. Sometimes something needs to be fixed doesn't it? And it can be a pain.....but, I found in Pauline a really efficient and professional worker, making our life easier even when something inconvenient happens. Thanks very much !!!

Daniele · 14 June 2019

5/5

Trustpilot

Great Mayfair Team

Great Mayfair Team! Excellent service.

Hugh · 12 May 2021

Agent replied · 19 June 2024

Hello Hugh, thank you for the great star rating!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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