Trusted Agent profile · Cambourne
★★★★★
316 reviews across 3 platforms
13 High Street, Cambourne, CB23 6JX, CB23 6JX
Sharman Quinney's office in Cambourne, at 13 High Street, is rated 3.5 out of 5 across 316 reviews on three platforms, including 120 Google reviews rated 4.6.
120
Reviews on Google
This office
60
Reviews on Facebook
Business-wide
136
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Sharman Quinney Cambourne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambourne.
Every review we hold for the Cambourne office, from every platform, shown as written. First names only.
1/5
FacebookReally disappointed in our first experience with Sharman Quinney. We booked a viewing for 17:30 and booked to take time out of work to be at the appointment. We waited for over an hour and no one turned up. We didn’t receive a courtesy call, we called the office who told us the agent was in her way to meet us and she never arrived. Thoroughly disappointed as we were very excited about the property we wanted to view and we had everything in place to put an offer in.
5/5
GoogleI sold my property with Sharman Quinney Agency in Cambourne. The team is extremely friendly and efficient. They made the daunting process of selling the property extremely easy. Highly recommended
Thank you for your kind words Denis- we are delighted to hear that we took the stress away from the whole process and really appreciate your recommendation
1/5
GoogleOnce you have signed you realize the mistake you made. Very poor service. Not replying to emails asking for feedback after visits were made, and giving whatever excuses like the email must have gone in the spam folder etc... This could happen, but not every time. They promised one report per week showing how many clicks our house was generating on their web sites but just sent one over 6 months. Arriving late at visit appointments. During the visits, they are very lazy explaining essential points to the visitors. And on top of that, overall over priced compared to other local agencies. could not be worse.
4/5
GoogleAfter having had a poor experience with a local, smaller agent, we switched to Sharman Quinney Cambourne and were pleased by the way they genuinely pursued selling our home. The process felt proactive, their communications were good. We did use their in house mortgage advisor and their conveyancers for convenience (it was easier for us to pop into their branch to get signatures witnessed and they were more than happy to send correspondance off to our solicitor). One big difference between smaller agencies and the larger chains is that the large ones often have details on file for potentially interested investors looking for properties to rent out and they can use this to bridge gaps in a chain short notice. This can end up being very valuable to hold a chain together.
1/5
FacebookI'm waiting almost 2 moths my deposit back after leaving the flat which I rented from this agency. They promised me that I'll get my money in 8-10 days and nothing. So, they are kind just when you have to pay them. It's no serios.
Hi Ion, I'm sorry to hear that are yet to receive your deposit. I've just investigated this for you and unfortunately the accounts team changed their process and raised a query in regards to the deposit release causing a delay - apologies for this. The money should be in you account by Monday but please do let us know if you have any further queries. Many thanks.
5/5
FacebookWould like to thank Michelle Turner for her help in renting the property. She has been excellent and makes the job of letting when living over 150 miles away easy.
1/5
TrustpilotTerrible
Terrible, terrible agent and services. The branch manager asked me to pay twice a re-let cost, without checking if I had paid already. I strongly believe they never mentioned any of my issues and proposals regarding my tenancy to the landlord. Even he admitted he had no idea. Never again with them. You think I'm wrong? Challenge me. I've got all the emails to prove what I'm saying.
5/5
TrustpilotYou have all been so helpful
You have all been so helpful, great team work and all in one help, thank you
Thank you so much for taking the time to leave us a kind review. We really value our customers feedback so we're thrilled to hear that you received such a helpful service from the team.
5/5
GoogleExtremely helpful, always prepared to go the extra mile espesialy when dealing with prices and dealing with other agents and dealing with queries, the solicitors where very helpful . I would not hesitate to recommend this team. Best wishes David Hewerdine
Hi David, thank you so much for taking the time to leave us a review and kind recommendation. We really value our customers feedback and we're delighted to hear that you received a 5 star service from our team at Cambourne.
5/5
TrustpilotThis is about your werrington branch…
This is about your werrington branch pe4 the team lead by Kelly kahn my whole experience was brilliant from the minute I walked in to the office to have a chat about selling my house that is all complete first class sharman & Quinny esp Kelly and Renate .
4/5
TrustpilotPlenty of communication.
Plenty of communication. Kept up to date. Friendly staff Good honest approach with feed back.
4/5
TrustpilotHouse sale
Great service on the whole, only issue was there choice of solicitors that were not equipped to handle this type of property. So we sorted our own.
1/5
TrustpilotZero response after viewing
After viewing a property and expressing an interest, and leaving several messages with the agent thereafter, I have received a zero response from the agent.
5/5
GoogleGood service throughout the process. We were able to gain access to the house several times to check its quality, and take some measurements. Customer service is very friendly, and would recommend this.
Morning Daniel, thank you for taking the time to leave us a review. We really value our customers feedback so we are delighted to hear that you would recommend our services.
5/5
GoogleThank you so much for helping me buy my first property, it's been really tense and having a friendly voice at to talk to made the whole process so far, much easier. Keep up the great work.
Hi Sarah, thank you for taking the time to leave us a review. We really value our customers feedback and we are delighted to hear that we have helped to make the process easier for you. Thanks again from us all at Cambourne.
1/5
TrustpilotThey won't let you view a property…
They won't let you view a property unless you 'go in and give us your details' - they point blank refused to allow me to see a property because I wouldn't go in to give my personal information away because of so called 'due diligence' for the seller. I haven't even seen the property yet!!!! How diligent is refusing a viewing for a seller!? Time wasters.
1/5
FacebookThey use sales tactics that force you to use their own mortgage advisor so they can make a commission. They said the vendor wants us to go through the same company even though I have already seen a mortgage advisor and been approved. They said we can't continue unless you see our mortgage advisor which was very unfair, Other estate agents use this tactic which is wrong.
5/5
FacebookFantastic service from Hannah. Kept me fully up to date through out the whole process. Thank you Hannah!
5/5
TrustpilotWe were impressed with the service we…
We were impressed with the service we had from Mariella at Sharman Quinney Thrapston office. We were shown around 3 properties that were of interest to us. She was very informative and we didn't feel like we were in a high pressure sales environment. Would be happy to use again in the future.
1/5
TrustpilotAbsolutely no
Absolutely no! They can't manage the basic. I called the agency several time asking where the agent was. She missed me? I went to the appointment well in advance but she didn't show up. Seriously...
5/5
FacebookFirst time renters. Michelle Turner is taking great care of us, making life easy and stress free.
5/5
GoogleBoth Nick and George worked extremely hard and helped enormously with the purchase of my new property. I would recommend them. Thank you.
Thank you so much for leaving us your review Pam
5/5
GoogleFriendly and professional service. They responded promptly to our enquiries, and were competitively priced compared with the COmpetition. I would definitely recommend the enhanced photo pack, my pictures looked lovely.
Good morning, thank you for taking the time to leave us a review. We really value our customers feedback so we are delighted to hear that you received a 5 star service from our team at Cambourne. It was our absolute pleasure in assisting you.
5/5
TrustpilotHouse Sale
Efficient service, friendly and helpful. It didn’t seem to matter the issue nothing was too much trouble.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Sharman Quinney Cambourne hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambourne.
