Every review we hold for the Camberley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMy word,look at all the 5 star ratings…
My word,look at all the 5 star ratings that superseded my review five days ago.Do you think everyone that they have been found out!Totally astonishing.
Paul · 6 August 2022
Agent replied · 17 June 2024
Dear Paul Griffiths,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotI am in the process of moving and I…
I am in the process of moving and I have to say that AYSE YERLIKAYA who has been helping us has been brilliant. Able to answer every question I had quickly and efficiently. I hope if ever I move again she will be the one to help.
James · 15 July 2023
★★★★★ 5/5
GoogleI used Romans tenant find service for my mother's one bedroom retirement apartment. The service was excellent, I was kept informed of viewings, feedback and progress once a tenant was found, which didn't take long. Can't fault the experience.
Joy · 18 June 2019
Agent replied · 16 June 2024
Hi Joy Thank you for taking the time to review our Camberley branch. It is pleasing to read that the team could provide you with a great service and we will be sure to pass your feedback on. Don't hesitate to be in touch at any stage should you require any assistance. Kind regards Romans
★★★★★ 5/5
GoogleOur experience of renting through Romans was easy & fluid. Shevaughn McBeath was so helpful & was the main reason why the process was so smooth.
Alison · 17 June 2022
Agent replied · 16 June 2024
Thankyou for leaving such a great review for Shevaughn - we hope you're looking forward to moving into your new home!
Sarah Hood, Assistant Lettings Manager
★★★★★ 5/5
TrustpilotDealing with the team at Romans was a…
Dealing with the team at Romans was a very enjoyable experience. Especially dealing with ceri evans and Elise Jenner.
Mr · 10 March 2023
Agent replied · 17 June 2024
Dear Mr WebbCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGood experience selling with Romans
It's been a bit nerve-wracking being an overseas landlord / seller, but our sales agent, Warren, handled everything really well and kept us informed throughout the process. Kelsee, our move manager, was also fantastic at chasing everyone to keep the solicitors moving!
Emma · 14 November 2023
★★★★★ 5/5
GoogleOllie has worked tirelessly to support us at every step of the way and continually provided valuable, professional advice. We are on the same page despite some of my rather random questions.
Wendy · 17 June 2021
Agent replied · 16 June 2024
Hello Wendy Catto
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotWe had a fantastic experience
We had a fantastic experience. Romans are great at communicating and pushing the sale forward. They are very professional and helpful.
Caroline · 17 December 2022
Agent replied · 17 June 2024
Dear CarolineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotDoor not locking
I had an issue with front door not locking. Contacted Romans and Patrick Boydell sent someone round to fix it really quickly. Great service
Mel · 18 August 2022
Agent replied · 17 June 2024
Dear Mel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHave had Romans in Swindon manage a…
Have had Romans in Swindon manage a property for me for 5 years, have had nothing but good service from them. I recently dealt with a lady called Rebecca, she was very kind and helpful and I couldn't have received better service,
Richard · 30 October 2023
★★★★★ 5/5
Trustpilotare for Donna-Marie…
The five stars are for Donna-Marie Brant who was the only person in Romans who I could rely on to get things done when there were problems.
Michael · 23 March 2022
Agent replied · 17 June 2024
Dear Michael,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotI have been dealing with Denise Hurn…
I have been dealing with Denise Hurn for a number of years and have always found her exceedingly helpful and very professional..Patricia Gasson
Patricia · 5 September 2022
Agent replied · 17 June 2024
Dear PatriciaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotTimely communication
Our property manager Lisa communicates regularly with us and keeps us informed about the progress of maintenance issues.
Anna · 6 March 2023
Agent replied · 17 June 2024
Dear AnnaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotFirst time buyer
Being my first experience of the Property market I was impressed with Romans' especially Mr. Lewis Potter who dealt with it. He was helpful and knowledgeable making the process pretty smooth (!)
Gordon · 31 March 2021
Agent replied · 17 June 2024
Hi Gordon,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotExcellent Service from Amy and the Team…
Excellent Service from Amy and the Team at Romans Bath, I have dealt with a lot of Estate Agents in Bath, Amy and the Team are by far the most professional and provide a consistent service level with a real attention to detail. MA
Matt · 18 August 2023
★★★★★ 4/5
TrustpilotAlthough I love buying from ROMAN
Although I love buying from ROMAN I HAVE BEEN WAITING FOR A REFUND FOR A DRESS I SENT BACK , AROUND 2 WEEKS AGO AROUND 14TH
Janice · 25 August 2024
★★★★★ 5/5
TrustpilotLloyd and Luke
Lloyd and Luke in the sales team were professional, patient and thorough in managing to sell our home. These two gents did a great job.
Jonathan · 10 May 2022
Agent replied · 17 June 2024
Dear Jonathan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
YellAwesome service
I'm seriously impressed with this Estate Agent (I'm a landlord of 15 yrs with property around the country). They clearly have the trust in their prospective tenants to be able to place them with rental property. Our property was accurately valued , photographed, listed and rented within hours to a quality tenant. Great work in the background by Tom Sanderson. I will always use this branch for future lettings.
JohnP-2563 · 13 July 2019
★★★★★ 5/5
TrustpilotFlat Sale
always keeping us up todate with our sale and helping and chasing Solicitors when needed
Katrina · 19 May 2023
Agent replied · 17 June 2024
Dear Katrina WoodleyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHelpful and efficient
We have been impressed with the help provided by Jessica. She is always prompt courteous and efficient
Mike · 17 March 2023
Agent replied · 17 June 2024
Dear MikeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery happy
From start to finish we was dealt with very professionally by Nathan renting a property. He was brilliant and his communication was superb!
Dan · 4 August 2022
Agent replied · 17 June 2024
Dear DanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 3/5
TrustpilotFirst property that i have rented through this company
First property that i have rented through Romans, Some staff there are absolutely amazing and a god send until they have your money, and then it can feel like you are jumping through what ever hoops they throw at you. The day before i was due to move in, they didn't even have record of me transferring 2.5K to them. Roll on no more agent's fees because these are beyond excessive!
Beth · 20 January 2018
★★★★★ 5/5
TrustpilotLisa Fazal the Property Manager
Lisa Fazal the Property Manager for the premises I rent, has been outstanding, always very prompt, professional and quick to help deal with any issues.
Graham · 26 April 2022
Agent replied · 17 June 2024
Dear GrahamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotBrilliant service from Ceri Evans
Ceri Evans of Romans gave us really great support for our rental over a year. She is always polite, cheerful, and clearly answered our phone questions, emails and solved problems. We are very satisfied with her services. A huge thank you. ⭐️⭐️⭐️⭐️⭐️
SS · 24 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
