Trusted Agent profile · Camberley
★★★★★
1,822 reviews across 3 platforms
122 London Road, Camberley, GU15 3TJ
Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,822 reviews on three platforms, including 386 Google reviews rated 4.6.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing Team
Jessica and team are amazing. Always very helpful and proactive.
Dear Alison Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful
I had the pleasure dealing with David and Shannon in helping us find our new rental property in Wexham. They were quick in responding to any requests we had for the landlord and also gave us all the information that we needed for a smooth transition. As we had a pleasant experience I would recommend speaking to them if you a looking to rent.
Dear Gursharan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAbsolutely shocking treatment at the end of my tenancy. Landlady very happy with leaving condition of property, but 3 weeks on and still no deposit back. Shame on you Romans.
Dear Carol, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
TrustpilotVery helpful and Ellis Rose is a bubbly lady…
Very helpful and Ellis is a bubbly lady to deal with made me feel very relaxed and smiley Will stay connected for the next time thank you Pamela
5/5
Trustpilot5* service
Steve and Nathan were excellent very helpful I have never rented out a property before but they made it hassle free by explaining everything step by step which made it a pleasant hassle free experienceI would not hesitate to recommend them
5/5
TrustpilotWe will only use Romans.
We will, where possible, choose Romans over any other agent, as we feel they are trustworthy and honest. We have used Romans for our last 3 moves. Jack, our valuer, was/is pleasant and knowledgeable.
Dear RussellCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jack a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotThe letting department were genuinely amazing!!!
My partner and I have recently moved in to a property with the help of Amanda from Romans and she couldn’t have made the process any easier for us. Unfortunately, there was a slight hiccup towards the end where Romans weren’t at fault, yet she swiftly sorted the issue for us. Any questions we had, she was there to answer straight away and there wasn’t a moment where we were left in the dark at all. Her frequent communication with us was so so helpful seeing as this was the first time we had moved out and she made it feel easy. If you’re going to rent through Romans, definitely ask for Amanda! I couldn’t recommend her enough!
5/5
TrustpilotExcellent service for property management
I have had a property managed by Romans (previously Dewhurst) for 12 years. I have worked with many people, currently Christine Lancaster, all who have been exemplary and professional. I have been kept in the loop at all times and been offered sound and practical advice. Definitely would recommend as a property management agency.
Dear ZoeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans are fantastic!
Absolutely unbelievable experience from Romans. We were with Tim Russ and had 4 viewings in 4 months (2 of which I did myself) and then we went with Romans. Aduel came over and we had a long chat and from what he promised I thought we’d go with them. He got people through the door, end of. We had plenty of viewings and within 4 months we are exchanged and completed. FANTASTIC communication, always willing to have a chat or come to our house to speak about things and when the offer came in they kept us up to date with every single step of the process. 1000% recommended if you really want to sell your house. THANKS SO MUCH ROMANS!!
5/5
TrustpilotJessica Philips - Delivering Exceptional Customer Service
Been a client with Romans for the third year now and they have always been wonderful with their customer service may it be Maint., Property manager or admin staff.Dealing with Jessica Philips our Property Manager for a while now and she has been amazing. She always delivers and is very reliable. Has exceptional customer service qualities. Very swift with her replies and accommodating to our requests. She provides high quality service, is responsive and friendly. I highly recommend this real estate property management to those who want smooth transactions.Wonderful management. Very communicative and patient with customers as well as quick to fix any issues you may have with the property you rent.
5/5
TrustpilotA big thank you to Lisa Fazal of Romans…
A big thank you to Lisa Fazal of Romans for her help and professionalism when dealing with some recent property issues.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleGreat service and a smooth transaction. Many thanks to Josh, who was always there to answer my many questions and support with queries...
Hi Janette Griffiths-jones, Thank you for the great review of our Romans Estate Agents Camberley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI can highly recommend Sophie at the Camberley office, efficient and friendly, kept me up to date and oversaw a seamless letting process, I'll definitely be back!
Hi Irene Thank you for the recent 5 star review of our Camberley branch. It's very pleasing to read your comments about Sophie and glad she could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Romans
1/5
TrustpilotWe do not recommend Romans as letting…
We do not recommend Romans as letting agents. There are so many 'add on' fees and charges. It was impossible to speak to anyone, who could help us. It took six months, after our tenants had moved out, to receive reimbursement for the damages caused to our property. We would not use Romans, to let out our property, again.
Dear Davina Dean,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAmazing!
Romans branch agents have been nothing but very helpful and friendly. I cannot praise them highly enough through what has been a tricky move. Branch manager, Stephanie, has been a lifeline throughout the process.Thank you, Romans.
Dear SarahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleFantastic staff all round at the branches. Phenomenal service and support for my recent frantic search for a new home. A special shout out especially to Isabel Canon for being so very patient and kind to me. Thank you so much! Theodore Adonis
Dear Theodore Adonis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service
The senior property manager has been with us on this journey when I became a landlord. She is quick in responding to my queries and has arranged promptly for any maintenance work required at the property or for any other issues raised by the tenant. The continuity is great as she is the only agent, I have known during my rental experience and is one of the factors why I have chosen to remain with Romans.
5/5
TrustpilotFirst time renters - 5 star estate agents
We've had a great experience using romans to rent our first house. Me and my partner have just got the keys to our new home and romans have made the whole process as simple as possible for us. The team and Jonathan Randall in particular who has been our main point of contact has been overly helpful and quick, we saw the house just over two weeks ago and we finalised and got the keys yesterday. We would like to thank him for all his help and making the experience positive for us.
5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish letting my property. Thank you Dan and the whole team. :-)
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe started renting with Romans two weeks ago. Overall we were happy with the service we received - Courtney in particular was fantastic and we could tell she genuinely cared about making sure we had all the information we needed and really went above and beyond to solve some of the issues we had.
Dear Jack Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJack fisher Bracknell was very reliable…
Jack fisher Bracknell was very reliable at excellent at his job he is a absolute credit to the letting team
Dear Simon Cornwall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBracknell branch Absolutely shocking…
Bracknell branch Absolutely shocking attitude towards my daughter. Discrimination because she's on universal credit. Had a guarantor the landlord accepted her for the property but the financial reference at Romans said no. They cause upset and stress totally unprofessional. My son in law had same experience in Ashford Surrey . Stay well away from Romans they are liars and make it up as they go along we are now seeking advice against them
Dear Debbie, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bracknell office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotThank you to Denise Hurn from Basingstoke for the…
Thank you to Denise Hurn for the excellent service and support. Professional and efficient.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI first time in UK apply to rent the…
I first time in UK apply to rent the house, Chloe is very helpful and use the heart to listening to me , thank you her again
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