Trusted Agent profile · Camberley
★★★★★
1,822 reviews across 3 platforms
122 London Road, Camberley, GU15 3TJ
Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,822 reviews on three platforms, including 386 Google reviews rated 4.6.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
TrustpilotNathan has been extremely professional…
Nathan has been extremely professional and very helpful while applying for a property.
Dear KevinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThoroughly impressed!
Thoroughly impressed!The effort Ayse Yerlikaya put into making this a quick and very easy process is sincerely appreciated. She went out of her way to make sure both us (as tenants) as well as the landlord get what they desire. At times, she worked until the late hours of the evening to ensure our offer is received by the landlord.Well done, and keep it up!
1/5
TrustpilotWorst renting experience
I was renting with them 1 year. After finishing the contract, did the regular check out report and here started to get extra charges ( professional cleaning, even though in the check in report was stated that was not done one), I will say what was their comments, dust floor in one room, one radiator dusted, and in one room blinders were dusted, they charged me for this £60. Another thing that I want to mention is that the place I rented was very old maisonette, with lots scratches on the doors, bathroom, some built in wardrobes were not even closing properly, which again I had to mention this in the check in report, that said will be noted. And surprise at the end, was not taken all into consideration, I was charged for holes that existed on the doors, or because I have been connected to internet with Virgin Media and they put their small block inside.And the last thing when I have received the rest of the deposit ( after more than 3 weeks),another surprise, was not the amount agreed. Again I had to chase and find out that their system charged me for an extra week of rent, even though I had the proof that I signed and gave them keys an earlier date.So my advice for those people who are planning to rent with Romans, try to avoid as much as possible them, and if this is the last thing you have as an option, for your check in report, make sure you put every single nail on it otherwise you will be charged for them.Worst renting experience ever.
5/5
TrustpilotThank You Kerry
Kerry at Romans has made our experience a very good one & she made our day when she called me to say that we had got the property that we really wanted! she has always only been a phone call away, very helpful & it was lovely to meet her In person.I would deferently reccomend Romans to my family & friends.
Dear TaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI got all the help I needed and timely…
I got all the help I needed and timely feedback. David was wery friendly and extremely helpful
Dear Memory,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotVery bad experience ....
I rented a flat in Swindon at 15 Periwinkle Court ,flat 15 from the Romans in June 2022 to the end of May 2023.I would like to point out that renting out the property was not a problem at all and everything went quite smoothly.The first problem started in November when after long term rains, the floor in one bedroom started to smell rotten and one walls was covered with mold.After calling the Romans ,manager Jade visited us and admitted there is a problem with the mold and assured us that everything will be sorted out by a specialist.A week later a man from a construction/insulation company sent by the Romans after checking the room suggested to my wife that it would be better for us to start looking at another propertybecause it would be dangerous especially for kids to inhale it.Since then we stopped using the bedroom.From November to the end of May nothing was repaired and additionally in January water started leaking into the ceiling..despite many emails and phone calls to Romans instead of helping with all issues we received rent increase by £100!!!!When our children started coughing every night and myself we decided to leave the property and the end of our contract.In May before we left:Smell of damp and mold everywhere.Rotten blinds and suitcases, leaking ceiling,our clothes in wardrobes covered in mold.Everything done in one year of our tenancy.Before we sent back the keys to the property we spent 8hours in the empty flat for all the cleaning.Now,the Romans demand from me £404 for the after tenancy cost which for me is a joke!The cost is for painting all the walls (all covered in mold ,new blinds covered in mold and rotten,and cleaning the whole carpet stink in damp and covered in mold.so,no thanks,I won't pay a penny even though I offered £150 and it was rejected. Instead I prefer to present my case in court for destroying my belongings and poisoning my family.I hope that for the new tenants somebody has properly done all the issues above as in the UK overpaint mold is illegal.
1/5
TrustpilotUnfortunately I have bad experiences…
Unfortunately I have bad experiences with Romans.
Dear Donna We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotGood experience, kudos Nathan
Nathan was fantastic. Helpful, responsive, clear and organised. Overall a good experience with Romans.
Dear SamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmazing service
Amy and the team have been amazing in finding tenants for my property. Extremely happy with their service, would definitely use again
Dear Katie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleConsidering this is the first time I've ever let a place I was extremely nervous and didn't know what to expect, however, with the Romans managed service it made it so simple and I haven't had to worry about a lot of things I thought I would have needed to. Shona Rogers, the lady who dealt with it all for us was really helpful and made the transition very smooth easy for me and my girlfriend. I would definitely use Romans again if I'm to let another property in the future and I may even be inclined to try and find Shona again for our move as she was brilliant.
Thank you for leaving such a positive review about Romans in Camberley. I will pass your positive review onto Shona. Kind Regards Sue Winterbourne Lettings Director
4/5
TrustpilotRomans helped to rent our first house
Romans helped to rent our first house. Most of the process is through system which is simple and easy for you to access anytime. My key contact is Jonathan Randall who provided a professional and quick response.
Dear MillieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jonathan a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotWe've been very pleased with Romans
We've been very pleased with Romans, especially Aston. She puts you at ease and is very professional.
Dear Jo,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI am a Landlord and have been using…
I am a Landlord and have been using Romans for a few years now. I'm very happy with their services, my property is always well occupied and they are there to help with any maintenance issues. Anais Payne and Megan Setchell who look after my property always do a great job, they are very professional and pleasant to deal with.
Dear TomCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWhat an absolute amazing bunch of
What an absolute amazing bunch of people that work there and a special thank you to Sam Morton who has definitely gone the extra mile to help make the moving process as smooth as possible. I would definitely recommend them.
5/5
TrustpilotVery good service
Romans in Market Place, Reading made the selling of our home very straightforward indeed. All the staff we have dealt with have been friendly, professional and efficient. Their recommended solicitors have been very good. Would certainly recommend them
1/5
TrustpilotPathetic excuse for an estate agent!
Pathetic excuse for an estate agent!! ****AVOID AT ALL COSTS****So untrustworthy, when renting with this company they have tried to steel money from me and my family, making up lies and not telling the truth about already existing damage inside the property, we think that they are working alongside their own inventory clarks and may have a deal in place to rip people offWe will be going to the media about this!!!!
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotAysee always been helpful in responding…
Aysee always been helpful in responding and patient enough to provide all the information. Thank you Aysee.
1/5
TrustpilotAvoid this company in renting from…
Avoid this company in renting from them.Nearly 4 weeks since moving outnof one of the managed properties & still no deposit back.No deductions have been agreed & all I get from Romans is stalling tactics in not repaying This might sound a small problem to some, but in my mind it's totally unacceptable. However I am about to seek legal advice on this matter.
Dear Graham,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotAyse was extremely helpful and…
Ayse was extremely helpful and efficient in handling our move. Very professional. I wish her all the best.
Dear Smriti,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful and professional
Katie was really helpful from start to finish. Would recommend them
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent
George was punctual, concise and we appreciated the time and patience he showed throughout our unique position
Dear Jake,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy wife and I just moved to the UK and Roman's made it incredibly easy. When we arrived, they even carried our suitcases to our apartment, which certainly wasn't in their job description. They are all so friendly and professional and wonderful at their jobs, but special mention has to be made to Oliver and Joshua Kenton; they've been helpful and great non-stop and I would certainly recommend Romans for your real estate needs. Thanks guys!
Hi Rhynal Thank you for the recent 5 star review of our Camberley branch. It is very pleasing to read your comments about the team and glad they have provided you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleConsidering this is the first time I've ever let a place I was extremely nervous and didn't know what to expect, however, with the Romans managed service it made it so simple and I haven't had to worry about a lot of things I thought I would have needed to. Shona Rogers, the lady who dealt with it all for us was really helpful and made the transition very smooth easy for me and my girlfriend. I would definitely use Romans again if I'm to let another property in the future and I may even be inclined to try and find Shona again for our move as she was brilliant.
Thank you for leaving such a positive review about Romans in Camberley. I will pass your positive review onto Shona. Kind Regards Sue Winterbourne Lettings Director
4/5
GoogleI have let two properties via Romans in the last 12 months. My initial reservations were based on them being a large firm in personal service and swallowing up all smaller estate agents in the area. However the experience that I have injured during the two lettings has been of a highly professional firm in both the Bracknell office and now Camberley. The whole team in Camberley which link with head office services have been excellent in keeping me informed following each viewing and ultimately in being able to let both properties relatively easily and to a budget regarding costs They have been very experienced very efficient and extremely helpful
Thank you for leaving such a positive review about Romans in Camberley and Bracknell. I will pass your positive review onto both Teams. Kind Regards Sue Winterbourne Lettings Director
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