Martin and Co Camberley reviews

★★★★★ 1/5

Trustpilot

Several years back they took admin fees…

Several years back they took admin fees and checks of approx £400 on a property from my retired father (who was helping me out to get a rental) when we viewed we were pressured to pay or risk losing the bungalow. From there on the communication was dreadful. They made excuses every time I asked how the checks were going. It is my belief that someone else viewed the property, who was a better prospect. They hadn’t even done the bank checks or references as they were supposed to. I had to assume that we didn’t get accepted for the property as no one would tell us. I asked for the £400 back but they refused. After much chasing, the manager of the shop said I might get half the fees back. But it never happened and we were left high and dry. Absolutely criminal. My advise to anyone using Martin &come, is don’t do it! But if you must, then make sure that you get written communications from them, ask them to confirm anything you have discussed on the phone to be put in writing. The communications I did get were all via the phone, but I could not use this as evidence since it was their word against mine. I have rented a lot and always in good standing, and excellent quarterly checks. This is the only agent I went with, who went through all the processes verbally on the phone. Leaving no evidence of our conversations or agreements.very disappointed and angry!!!!

Alexa · 31 January 2019

★★★★★ 1/5

Trustpilot

Absolutely disgraceful service

Absolutely disgraceful service. They aren't looking out for the tenants or the landlords, only themselves! I've not seen this level of incompetence my entire life. DO NOT EVER trick yourself into thinking these people are professionals, they will take your money and do everything possible to avoid your best interests. They may temporarily lull you into a false sense of security, and then they'll double fk you. Read more reviews and you will find the TRUTH. Head office needs to take these pirates down.- Martin and Co Chorlton

JI · 29 January 2019

★★★★★ 1/5

Trustpilot

Awful experience.

Absolutely awful experience with the Cardiff office and after looking at other reviews we are not alone.

Natasha · 20 May 2025

★★★★★ 1/5

Trustpilot

Unhelpful

I rang to express interest in a letting they had and asked to be considered as a tenant. They weren’t interested or very helpful. Apparently they just go with the first person that expresses interest and don’t disclose any other interest to the landlord.Poor and wont bother looking for anything else through them.Someone could do with training the staff in customer service as it was clear that they haven’t any skills in that area.

Samildanach · 10 March 2021

★★★★★ 5/5

Google

Martin and Co have been very helpful in the process of renting a flat and Liam Tappin been very professional and efficient in answering any questions that I have had. I would certainly recommend Martin and Co to anyone looking to buy or rent.

Richard · 27 August 2020

★★★★★ 1/5

Trustpilot

They just wanted to take the money from…

They just wanted to take the money from deposit and make lame excuses to keep the deposit money. Be sure to talk to them before leaving their property other will they are gonna keep your deposit or deduct unfortunately charges.

Andrew · 17 June 2024

★★★★★ 1/5

Trustpilot

Very Bad customer service

Bad customer service, no responses to emails, long waiting over the phone. For one week I tried to pay the holding deposit for a flat (needs to be done over the phone), but no one was ever available and every time I was told someone would get back to me which never happened. Later I saw the flats I was interested in were no longer available. They lack seriousness and transparency, absolutely cannot rely on them!

Andreea · 25 August 2020

★★★★★ 1/5

Trustpilot

Genuinely would give them 0 stars

Genuinely would give them 0 stars if I could. Rented with them for 2 years and it was so stressful - I had to repeatedly chase for them to fix anything and they were so unhelpful each time. For some reason it's acceptable to them to just not reply to your emails? It was so stressful having to deal with them. Would NEVER rent with them again and highly recommend you don't either.

Sarah · 29 April 2021

★★★★★ 5/5

Google

One word… superb. Ben delivered absolutely incredible service. He was extremely professional, knowledgeable, friendly with a good work ethic. Finally, a company who understands the true meaning of customer service. Clearly an asset to the business. Absolutely 100% recommend!

Georgina · 27 August 2021

★★★★★ 1/5

Trustpilot

Apologies to Worsop Franchise. I am an absent landlord and rely on…

My sincere apologies to Worksop Franchise in Nottingham. This was not a reflection in any way of your franchise. It was for the PLYMOUTH franchise and I attached it to the incorrect franchise. I am an absent landlord and rely on this company in Plymouth. On 31st March 2018 it was noted in a report from them that a curtain rail was not working and another blind needed replacing. Immediately I asked that these be fixed. Regardless of emails and telephone calls, nothing has yet been done. Today I telephoned again and received yet another pathetic response as to why the work had not been carried out.. My tenant has been living with this since March. Unacceptable on every possible level. If they cannot manage this small problem, I question their expertise.

Diane · 29 June 2018

★★★★★ 1/5

Trustpilot

Martin & Co

AVOID AT ALL COSTS!I signed up specifically to leave this review as I have never before encountered service as appalling as the service received from Martin & Co. If it were possible to leave 0 stars, I would. Martin & Co manage several properties for us, and we actually work with several different offices, including both the Preston and the Blackpool office. Whilst I wouldn't recommend either of them, the Preston office is at least, marginally less useless. Given that we pay Martin & Co for their services, I expect them to do the job they are being paid for, which, in my opinion, they have not been doing.It came to my attention that there was a lot of inconsistencies in the rent Martin & Co were charging on two of our properties, and so I requested all of the relevant information from them so that I could investigate and check that there was no money outstanding. It took OVER TWO MONTHS of my constant prompting, before they finally sent the information I was requesting (very basic paperwork, nothing complicated. I still cannot comprehend how it took them so long to complete such a basic task). Upon receipt of this information, it transpires they have been under-charging our tenants for several years and subsequently owe us several thousand in unpaid rent. I have sent several further emails and lodged a complaint regarding this and am now being ignored completely.Their complaints policy is as follows:"The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days." I sent my complaint two weeks ago to Martin & Co, and have been repeatedly chasing them over the past two weeks, requesting acknowledgement of my complaint. Not a single one of my emails has been properly acknowledged, never mind investigated - most of them go completely ignored. I do not have much faith that a full report will be forthcoming, given that they can't even manage to acknowledge my complaint. Unfortunately this will leave me with only one course of action - to take it to the ombudsman.A complete disgrace and utterly incompetent.

Robin · 26 June 2018

★★★★★ 5/5

Google

Martin and co handled our move and choice of home beautifully. I’d highly recommend the company to friends and family. Highly professional. Louis and Liam worked together to help our move- move smoothly and this is why I give the company 5 stars.

Bridget · 27 August 2020

★★★★★ 1/5

Trustpilot

Wouldn't trust that Dan with a barge…

Wouldn't trust that Dan with a barge pole!! My mother in law was selling her house with them and the indoor cctv picked up him going through her personal belongings. Safe to say we soon switched to gibbons Richard's, much better service and so much more trustworthy!!

Claudine · 3 January 2024

★★★★★ 1/5

Trustpilot

Still the rogues they were 3 years ago

Just seeing if this agency had upped their game but No, still as bad as they were 3 years ago. I will never forget the dreadful experience I had with them. An email they sent me today just reminded me of that and I thought that I would see if they had got any better. They are still the rogues I remember and I have unsubscribed from their emails now. Do beware this company

Valerie · 8 November 2020

★★★★★ 5/5

Trustpilot

i just got the keys yesterday am so…

i just got the keys yesterday am so happy for nadeem. who helped me sale of this.house very kind and. humble person. am so sad he lift martin co state agents. we need people like nedeem. moor in offices. will be missed.

Naz · 13 April 2024

★★★★★ 5/5

Trustpilot

Alison at Martin and co Sunderland has…

Alison at Martin and co Sunderland has been great sorting out all of the repairs and keeping us informed about the dates and times would highly recomend them

Christine · 4 March 2020

★★★★★ 2/5

Google

Good properties for sale but massive lack in communication. Very long awaiting time for response, issues with viewing booking. I lost 2 properties because no one replied to me. Have been informed about removing property from the market 10 mins before viewing.

Krzysztof · 27 August 2020

★★★★★ 1/5

Google

Never called back to so many left messages. Never turned up for appointments. What is this place?

P · 31 October 2023

★★★★★ 5/5

Google

My partner and I are very impressed with Ben Luckett, who has been very professional and very helpful. We hope this review will help him be recognised in the company for his great work.PositiveResponsiveness, Professionalism

Nova · 11 January 2022

★★★★★ 1/5

Trustpilot

Nightmare Agency in The Midlands

DO NOT RENT OR BUY THROUGH THEM ! I have moved into a flat in Leicester in July 2020 and in many occasions, the agency proved to be unprofessional, unhelpful and totally care-less. ZERO COMMUNICATION as they're supposedly always busy, even at 9am on a Monday !! I cannot write explicitly what I think of them, but I hope you get the point!! Also good reviews are probably paid or fake !!!!

Daniel · 18 January 2021

★★★★★ 5/5

Trustpilot

Excellent service from Martin&Co Wokingham

Martin&Co Wokingham have been excellent! Rosemary has been so helpful in all aspects and I couldn't recommend her highly enough! Fantastic service! :-)

Sophie · 1 April 2021

★★★★★ 5/5

Trustpilot

Lettings feedback

We were very happy with the response and understanding of the property lettings manager Brittany. She was extremely helpful, friendly and knowledgeable and very professional. Very impressed with our end of tenancy checking out and her communication skills are exceptional.

Alice · 28 April 2024

★★★★★ 1/5

Trustpilot

What an Attitude

Phone this agent for a viewing the attitude the agent had really disapointed me.YOU DONT TALK TO YOUR CUSTOMERS LIKE THAT.THis dude needs training on how to speak with people

Amphibious · 22 August 2022

★★★★★ 1/5

Trustpilot

I don't usually give just 1 Star

I don't usually give just 1 Star. But one particular branch in Cornwall has proved to be quite unprofessional. I would like to tell them that one size does not fit all. We all have our own story especially more so during this Pandemic. This company needs to adapt to the changes regarding people's changed lives during this time, and become much more emphatic and sensitive in their dealings with individuals.

Jane · 19 February 2021