Martin and Co Camberley reviews

★★★★★ 5/5

Trustpilot

We recently had an issue with our…

We recently had an issue with our property, Laura at the Birmingham branch went above and beyond to help us out with it, thinking outside the box. Laura is a credit to Martin & Co

Ian · 16 May 2023

★★★★★ 5/5

Google

Couldn't be happier with the service! I've had some real bad experiences with Estate Agents and I have to say Lauren has been fantastic! She's brilliant!! Highly recommend!!

Samantha · 28 August 2016

★★★★★ 1/5

Google

This was the worst customer service I have ever seen. Failure to comply with the terms of the signed agreement. Completely ignoring incoming emails. Thanks to the agency for the bad experience

Yevhenii · 16 July 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. I recently rented a Martins and Co property for two years (two one year fixed terms). Never really had anything go wrong the first year so could not comment on their services.However, second year had incompetent workmen damage a washing machine whilst fitting it which one first use flooded the property. Then, when attempting to get my deposit back from Martins and Co. They attempted to gain compensation for a worn sofa and then proceeded to lie and say the damage was caused by a lack of a cover, which I provided photographic proof of a cover constantly on in various months of my tenancy.Moreover, they charge extortionate amounts for pedantic levels of cleaning (dust on one cupboard handle), one eyelash size hair found in the sinkRather than respond to my original emails questioning the decisions they sent auto response emails saying that my email did not meet the criteria to warrant a reply. I have rented from numerous companies across Nottingham as have my partner, both student and non student accommodation and they are by far the worst I have encountered. AVOID

Luke · 5 August 2023

★★★★★ 5/5

Trustpilot

Amazing agency

Amazing agency, especially Elliot. Brilliant communication and helpfulness!!

Tyler · 21 November 2024

★★★★★ 3/5

Trustpilot

Martins & Co team...improvement needed

Martins & Co team especially Rob, always ready to help and quite flexible. A professional guy with patience. However I will score them less due to the fact that they literally make you figure out the apartment and associated services yourself. I think one of their staff(the lady at the door) can make do with some politeness.

Adebayo · 17 March 2019

★★★★★ 1/5

Trustpilot

Very unprofessional team

Be wary of their very unprofessional team. You will pay your rent, and they wouldn't inform your landlord and keep putting pressure on you to pay additional rent, and when you insist on verifications, they tell you their system failed to pick rents you paid. You run in problems as you are reported as owing several months of rentBe ready to receive threats from their unprofessional staff on issues they should think carefully before approaching you. I reckon it you get it worse when they sense that you are racially different from them.

Eric · 26 July 2023

★★★★★ 5/5

Google

Martin & Co (Ray) where very professional and was always on top of our Sale. All went through great and would use them again

James · 28 August 2019

★★★★★ 5/5

Google

Ray has been fantastic at sending properties over that are well matched for my criteria. He helped me find our latest house very quickly.

James · 28 August 2019

★★★★★ 1/5

Trustpilot

Our home

We let this company manage our property. It was newly painted, carpeted and with a brand new kitchen and now it is a disaster zone in need of complete renovation. We had a no pet policy in the house and this was clearly not upheld. I just wish I could add more photos to this review.

Yvonne · 26 October 2022

★★★★★ 5/5

Trustpilot

Marketing and sale of flat in Bath

All of Martins staff have been great in the sale of a property, led by Gaye and David. They respond promptly, give well-informed and clear advice and keep an eye on progress throughout, intervening as and when necesary to achieve a timely and positive outcome for all parties. Thanks to you all. Much appreciated

Margaret · 10 December 2024

★★★★★ 1/5

Trustpilot

Didn’t receive applications

Found the perfect flat with them, good price and location. Went for a viewing, were really happy with it, and were told we would be sent applications. I was sent one a couple of days late, but my partner was not sent one at all. We both rang and emailed all week to ask for this to be sent over but it never was. I then rang today to find out that the property was no longer available and we couldn’t even fully apply.

Ellie · 10 July 2023

★★★★★ 1/5

Trustpilot

I personally believe this letting…

I personally believe this letting agency only selects British nationals to let there properties because why would I apply to more than 8 properties and got none when I clearly work full time earn more than enough and not get a property. WHYYYYYYYYYYY IT JUST SCREAMS RACISM SINCE AUGUST WE ARE IN DECEMBER NOTHING YET!!!

Jessica · 22 November 2022

★★★★★ 5/5

Google

i have been looking for a rental property and Louis has provided me with an outstanding service , he is very communicative and goes the extra mile throughout the process , excellent service from the beginning to the end . Louis gets 5 stars from me!

Shiraz · 27 August 2023

★★★★★ 5/5

Google

Ray of Martin& Co is a credit to the company, he has recently sold my property in camberly , as i do not live nearby , he has helped me with several issues of the sale , and kept me informed all along I would throughout recommend this estate agent to anyone selling or letting a property, nothing was too much trouble a big thank you to you all Elaine Moon

Elaine · 28 August 2019

★★★★★ 1/5

Trustpilot

AVOID!

Would give 0 stars if I could. Please AVOID this company. I am a disabled individual and they have treated me with complete and utter disrespect and are now trying everything to get every penny from me. Our landlord was texting us personally saying one thing and the estate agent texting us another thing which caused a lot of stress and upset. The workers in the huddersfield office and rude, cannot communicate properly and quite frankly cannot seem to add their maths up properly! Please do yourselves a favour and avoid this corrupt and awful company.

Lewis · 27 June 2023

★★★★★ 1/5

Trustpilot

The woman I had to deal with at their…

The woman I had to deal with at their Norwich branch spent more time moaning to me about how busy they all were, before quickly switching from “you may need a guarantor” to “you will need a guarantor” & refused to offer a viewing on the property I was enquiring about before deciding to lecture me about the fact that for insurance purposes, landlords need a form referencing. While she was actually correct, I failed to see why she decided to tell me this when I never gave any indication that I objected to being referenced in the first place. It would be splendid if someone could tell her that she’s not the only person on the entire planet who is busy. We’ll all busy, I’m busy too. We all have lives to lead & jobs to hold down & we don’t have time to deal with - who is clearly a tea lady posing as an agent - “agents” who can’t decide as to whether a potential tenant might need a guarantor or who does need a guarantor. If she worked for me, she’d be flipping burgers in McDonalds. She’s a disgrace to the firm & she needs firing.You would expect this behaviour from some multi-national energy company who outsource their customer service operators - who can barely speak English - to third world countries so they can get away with paying them 0.01 rupees a year, but for a professional regulated organisation, I’d expect better. ….& in 3,2,1 “ Hello TheHonestPrussian, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?”Adorable…

TheHonestPrussian · 25 June 2023

★★★★★ 1/5

Trustpilot

Gets worse and worse

My local office gets worse and worse by the year. Since using them almost three years ago now, four members of staff have left. One in particular was very rude and stuck up. She was conversing with the management company behind our backs, slagging us off. Very unprofessional. The new staff are useless morons who don't seem to do anything and can't even reply to emails. The person in charge seems to do everything and can't even be bothered to send us the rest of the tenancy agreements. Every time something needs doing we have to keep ringing them or visiting them. They're a joke.

Ben · 21 June 2023

★★★★★ 5/5

Google

We have received very good and friendly service from this branch. Ray was really helpful and Lauren was really professional and amazingly kind person. Thanks

A · 12 January 2018

★★★★★ 4/5

Google

We used Martin and Co to sell our flat. All viewings were accompanied by a member of staff and arranged to fit in with our needs. They found us a buyer quickly and we were kept informed with what was happening all the way from start to finish with our sale. All of the staff were friendly and helpful, and we would use them again to sell a property and recommend to a friend.

Sophie · 28 August 2016

★★★★★ 5/5

Google

Excellent service from the whole team at Martin Co Camberley. Rented a property that was just across the road from their office and Martin Co were friendly and helpful during my whole tenancy. Whilst they were just the letting agents, they were more than happy to step up and cover jobs that should have been administered by the managing agents (a separate company based in North London). Would definitely use again :)

Chris · 28 August 2018

★★★★★ 5/5

Trustpilot

Martin & Co Ringwood we’re just…

Martin & Co Ringwood were just fantastic. Marie was so professional and helpful and kind . Everything was so smooth and efficient and so quick and Marie kept in touch every step of the way of the tenancy application.I would thoroughly recommend them 5⭐️

Ruth · 17 February 2022

★★★★★ 1/5

Trustpilot

AVOID AT all cost!!!!

AVOID AT all cost!!!!Martin & Co STAINES are scammers!!!The made me paying 2 extra weeks, even giving the notice 6 weeks before. The new owner of the state agency is discusting. She invented things to keep my holding deposit, even they knew some problems of the flat were there before I started my contract. I had to speak with my solicitor and with the Citizen Advise Bureu of Lambeth and i had to open a dispute with the DPS. The ripped me around £500.Never sing a contract with this rubbish agency. CAUTION: AVOID-AVOID-AVOID

David · 16 May 2023

★★★★★ 5/5

Google

Martin and Co Lettings - Provide a VERY professional service and the staff are very friendly I have used other lettings companies before but Martin and Co are the first company that I would recommend highly, they made me feel at ease and made the whole process in letting my property very easy and the after sales service is excellent and I know that my property will be well managed in their hands.

Paul · 28 August 2016