Every review we hold for the Camberley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOne of the worst agency… DONT WASTE YOUR TIME.
I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.
Aziz · 19 November 2020
Agent replied · 6 July 2023
Hello Aziz, we're really sorry to hear of the events here, and that these have fallen short of our high standards of service. Please get in touch with us - clientrelations@winkworth.co.uk in order that we can find out which office this relates to and investigate fully for you. Each of our offices are independently owned and managed, and we can put you in touch with the right person.
★★★★★ 5/5
TrustpilotThe whole experience with the team at the winkworth helleson branch
The whole experience with the team at the hellesdon branch were amazing, Daryl, was so helpful with the questions and made the process amazingly easy, thanks for helping us move into our new home
Mark · 5 December 2025
★★★★★ 5/5
TrustpilotProfessional and reliable.
Connor has been helpful and reliable in looking after our property and has dealt with any issues quickly and efficiently.
Mark · 4 November 2024
★★★★★ 3/5
TrustpilotThey need to sort out their processes!
The service for landlords is good, in terms of finding tenants. The staff member I dealt with was trying to help. However their system for signing documents does not work and the unhelpful management approach to these problems leads to demands placed on landlords to rectify problems caused by the agency’s systems - a very frustrating and avoidable situation. The branch was Shoreditch.
Victor · 5 April 2023
Agent replied · 6 July 2023
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.We are unable to find your name on our database, and therefore cannot get specific response to you. Please could you email clientrelations@winkworth.co.uk and we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
Trustpilotgreat value
We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.
ReviewerName · 24 July 2023
★★★★★ 2/5
TrustpilotPoor communication
We rented a flat in London with this agency based in Islington. Before signing, the agency contacted us a lot and everything seemed pretty clear by then. However, once we signed and moved in, they completely disappeared and when we asked for a clarification of the contract, we were quick dismissed with an useless and rude email. Not only that, but there was clearly lack of communication between agents as some details in the application where not in the actual contract. Overall, not a good experience!
Customer · 1 October 2020
Agent replied · 6 July 2023
Hello, We're sorry to hear of your of your experience on this occasion and that this did not meet our high standards of service. Please get in touch, clientrelations@winkworth.co.uk so that we can find out what went wrong.
★★★★★ 1/5
TrustpilotPromised a callback!!
I have been trying to arrange a viewing for a property to rent in Crystal Palace for over two weeks. I have been promised a callback 3 times in the last week but have heard nothing. I spoke to the branch twice again yesterday, I was given an apology and assured that they were under new management and I would receive a call. Still waiting! The property I am interested in was marked as let on Monday and then relisted yesterday.
Sonia · 7 August 2020
Agent replied · 6 July 2023
Hello Sonia, We're sorry to hear of your experience here, I understand that the office have been trying to get in touch with you on the past couple of days and are in touch with you this afternoon. if you have any further concerns please do get in touch, clientrelations@winkworth.co.uk
★★★★★ 1/5
TrustpilotUtter jokers
Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.
CP · 22 March 2024
★★★★★ 5/5
TrustpilotAaron is the best professional we had…
Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.
N · 13 June 2024
★★★★★ 1/5
Trustpilotgreedy agency (dont be fooled by them)
greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.
Yohan · 17 November 2023
Agent replied · 25 November 2023
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service! Keeping you updated all the time as go between buyer and seller. Lots of patience, understanding, sensitive to needs and very helpful in all areas.We finally got house sold and Simon at Herne Hill branch did a really great job as did Douglas. Everyone v helpful. Would do so again!!!!! Thank you.🙏🏼
M · 27 August 2023
Agent replied · 30 September 2023
We're happy to see that you had a 5-Star experience at Herne Hill. Thanks for sharing!
★★★★★ 5/5
TrustpilotThank you Toby
Thank you to Toby in Hove who made it very easy for us to view and place an offer on a property. He was transparent, friendly and easy going.
Paul · 2 June 2020
Agent replied · 6 July 2023
Thank you for going to the trouble of posting a review Paul. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
★★★★★ 5/5
TrustpilotBrilliant service and Simon Jenkin was…
Brilliant service and Simon Jenkin was an absolute star. Fantastic communication and went above and beyond to help during the process. Would really recommend to anyone and will definitely be top of the list if / when moving again..
Angus · 9 July 2023
★★★★★ 5/5
TrustpilotSale of property
Alex and Faraz handled the sale professionally from start to finish, constantly keeping me informed, even when I was abroad. They went over and above what I expected from an estate agency , recommending solicitors, cleaning lady and removal man, who all pulled out the stops so that the sale could be completed. Nothing more to say, except a big thank you.
Harold · 16 November 2022
Agent replied · 6 July 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future
★★★★★ 5/5
TrustpilotExcellent lettings service
Alina and her team have been very helpful in finding suitable, high quality tenants for my private rental house.
Susie · 13 April 2022
Agent replied · 6 July 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 3/5
TrustpilotTighten your ship
Knowledgeable at first and we could have gone with them but frustrating when consistently giving inadequate email replies to important questions and coming across as too relaxed and then petulant when we eventually went with another agent who was more on the ball.
Mh · 4 April 2024
Agent replied · 24 August 2024
Good morning, At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
★★★★★ 5/5
TrustpilotReally good selling experience
Really good selling experience. Clear communication from Thomas and team from start to finish.
Kieran · 11 November 2022
Agent replied · 6 July 2023
Thank you for your review, Kieran!
★★★★★ 5/5
TrustpilotShaun and Aaron took the best part of a…
Shaun and Aaron took the best part of a year trying to find our ideal home, their patience never wavered and they ended up negotiating us all into the most wonderful property that suited not just us but our landlords. I really can’t thank them enough and will be forever grateful x
Hannah · 29 August 2023
Agent replied · 30 September 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 4/5
TrustpilotRented for 2+ years in Kensal Green
We rented for a bit over two years in the Kensal Green area. Although there were some issues with the flat itself, everything was handled promptly and professionally by Michael, the property manager.The team are friendly and their processes work well from a tenant’s perspective.
Tom · 31 January 2024
Agent replied · 24 August 2024
Thank you so much for taking the time to leave a great rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotNothing but praise
We really enjoyed working together with Andrew C from the Kensal Rise office on the house we just bought. He was the agent for the sellers but helped us a lot as well in making sure the transaction went smoothly and everything staid on track. As first time buyers the whole process can be quite overwhelming so we really appreciated his open and honest advice.
Marthe · 12 April 2022
Agent replied · 6 July 2023
Thank you so much for your kind words, Marthe. We really appreciate you taking the time out to share your experience with us, and we agree, Andrew is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotNishi Shah has been very really helpful…
Nishi Shah has been very really helpful in renewing my tenancy agreement I high recommend the winkworth hendon branch.
Haroon · 17 July 2024
★★★★★ 1/5
TrustpilotBad customer service
hello , it is a pity that you can't even answer your customers' questions, since you look so high quality. And this discrimination you have done is very bad, those who receive dss and ask you some questions you don't even care, I mean, if we get help, we can't rent a house? And won't we get an answer ? Is this your customer service?
Mine · 16 February 2022
Agent replied · 6 July 2023
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
TrustpilotAaron and Shaun did a great job renting…
Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.
Andy · 24 September 2024
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotExcellent Property Manager - Michael Ferguson
We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!
Jayden · 27 April 2023
Agent replied · 6 July 2023
Thank you so much for taking the time to leave an excellent rating!
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