Trusted Agent profile · Calne
★★★★★
83 reviews across 1 platform
25 High Street, Calne, SN11 0BS
Charles Faye Estate Agents's office in Calne, at 25 High Street, is rated 4.7 out of 5 across 83 reviews on 1 platform, including 83 Google reviews rated 4.7.
Every review we hold for the Calne office, from every platform, shown as written. First names only.
5/5
GoogleThe Charles Faye team have given me exceptional customer service from day one, especially Linda. They have been friendly, professional and have kept me informed every step of the way. I would not hesitate in recommending them and I'm so happy I rented with them.
5/5
GoogleA fantastic experience with these guys. Hannah was so very helpful, welcoming and professional. She has walked me through the process and kept me informed at every step. Highly recommend.
Thank you so much for your kind words about Hannah. We are always just a phone call away.
5/5
GoogleHi everyone We are happy to get our new home in such a good place. Thank you for all the effort. Special thanks to Hanna and Luise. Well done👍🏻 ReyPositiveResponsiveness, Quality, Professionalism, Value
We hope that you will be very happy in your new home and enjoy living there.
5/5
GoogleI’m so grateful for the help, really good team and kindness people thank you so much, I’m so happy in my new place
Glad to hear that you are happy in your new home.
5/5
GoogleI found Charles Faye lettings very helpful. Kept me updated with everything. Lovely ladies.
Thank you Jane. Always a pleasure.
5/5
GoogleQuite simply, the Charles Faye team are easy to do business with. They sold our home (and came recommended to us from a friend who also had a great experience selling with them) and did a truly wonderful job representing our interests and managing our expectations. They weren’t afraid to get involved when the road ahead became a bit unclear in these uncertain times and helped lead and “keep the ship steady”. They persisted and got us across the finish line without any pain or frustration in their process. The team are super responsive, proactive, professional, very communicative and transparent. We will happily recommend them and will be engaging them again to buy another property in future. Well done guys!PositiveResponsiveness, Quality, Professionalism, Value
Hi Tracey, it was a pleasure to have you as our vendors. Glad we got to the end result through these very challenging times.
5/5
GoogleExcellent friendly professional service from Andrea. Her help advice and expertise was spot on. I also found the rest of team just as efficient when speaking to them. Will definitely be recommending Charles Faye to friends and family.
Thank you Louise. It is always lovely to get really good feedback about the team and our service to customers.
5/5
GoogleThe ladies at Charles Faye were brilliant during the sale of my home, and this was particularly welcome after a previous experience of a bad estate agent sapping all my confidence ! They kept me up-to-date with viewings and responses, and also were very pro-active when dealing will offers.
5/5
GoogleExcellent and seamless experience. Always kept informed on what was going on and very friendly!
It was a pleasure to deal with you on this property.
5/5
GoogleI was very happy with the service provided by Charles Faye. This is the second property I have bought through this estate agents. I particularly appreciated the friendly but professional approach of the staff. I was delighted to be able to deal with Emma again! Thank you.
1/5
GoogleAbsolute waste of time. Had a viewing scheduled for one of the properties and I told the agent that it’s quite far away for me over 2.5 hour drive. First of all they didn’t bother send over the full address and on the day of the viewing when I was nearly there some rude woman called me to tell me that the viewing is cancelled 15 minutes before the appointment time !! No apology, no explanation, didn’t even try to arrange different time/date. All she said before slamming the phone was “I only just found out” as is this going to make the situation better. If this is how they treat their prospective customers imagine how will they treat you after you actually sign any contract with them. I’m key mouse company. Only good thing is that the properties they list do not seem to be exclusive to them. If you like one check if other agencies also have them and go anywhere else but those jokers.
5/5
GoogleBrenda and Louise were fantastic with helping us secure our new rental property. Very professional and always on hand for anything we needed.
5/5
GoogleSeamless service, very helpful and efficient would fully recommend Charles Faye
Thank you for your kind words.
5/5
GoogleJust wanted to thank the Charles Faye team, all are very helpful. Big thank you to Hannah especially as she went above and beyond to ensure that I had a chance to view a property that same day which has now become home!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFive stars fantastic service from start to finish always letting you know what is needed and and how long the process will take. Highly recommend
Always a pleasure.
5/5
GoogleI've recently changed to Charles Faye on the rental of a BTL and their service has been absolutely fantastic and faultless, I wish I'd switched my property to them sooner. Fab job guys, I highly recommend 5 🌟 …
5/5
GoogleCharles Faye were very efficient, helpful and friendly in my recent transaction renting a property from their client near Calne. Nigel Macpherson
Nigel, it is very kind of you to take the trouble for your lovely review. Hope that you have settled in to your new home.
5/5
GoogleThanks to all at Charles Faye for all that they have done to help us move into our rented bungalow. Everybody in the team are so friendly and helpful. Any queries are dealt with promptly. A genuine friendly team of people who are so refreshing in this day and age.
We were delighted that you decided to move to our town and to hear how happy you both are.
5/5
GoogleWe sold our house with Charles Faye. What a fantastic estate agent, they were honest, reliable and incredibly efficient. They are great at matching the right buyer to the right house-ours sold on the first viewing! They supported us every step of the process too, through lockdown, and with our inefficient solicitor! Could not recommend more.
Thank you for the lovely review Katie, it was a pleasure to deal with you also.
5/5
GoogleCharles Faye are without a shadow of a doubt the best estate agents i have ever dealt with. As a single woman renting a property from them i have felt nothing but safe and secure. Even their duty of care in the aftersales dept is impeccable, they go above and beyond to help you. Would highly recommended.
Thank you for your very kind words Tracy. You are a model tenant of ours.
5/5
GoogleHannah is so helpful. She goes above and beyond to help find what you’re looking for, and answers any questions you have really quickly.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRecently moved in to a rental and the whole process was made easy, Charles Faye have been communicative, explained the process clearly and have responded to all my queries. Would recomend.
5/5
GoogleAs a first time renter they have been extremely helpful with the process; explain all the answers to our questions in a clear and concise way. Would highly recommend them to any friends
5/5
GoogleCharles Faye have provided exceptional customer service when signing for a rental property with them. They've offered a genuinely friendly, professional, prompt and very responsive service getting everything sorted for me. I wholeheartedly recommend them - they've been brilliant and I'm so pleased I rented with them!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Tom, we hope that you will be very happy in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
